Aastra Clearspan Operating and safety instructions

Clearspac® Product Overview R19 Aastra –2740-007
2014 Clearspan®is a Registered Trademark of AastraTechnologies Ltd. Page1of93
2811 Internet Blvd
Frisco, Texas 75034-1851
Tel [phone]
Tel [phone]
www.aastrausa.com
Product Overview
2740-007
Release 19.0

Clearspan® Product Overview R19 Aastra –2740-007
2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd. Page2of93

Clearspan® Product Overview R19 Aastra –2740-007
2014 Clearspan® is a Registered Trademarkof Aastra Technologies Ltd. Page3of93
7th Edition (June 2014)
© Copyright 2014 Aastra USA Inc. All rights reserved.
Information in this manual may change with product revisions. Aastra®mayadd features or
enhancements to the product(s) and/or program(s) described in this manual at any time.
Technical Publications freezes the information in this manual based on the specified software and
hardware releases. Publications writers incorporate such changes into newly released publication
editions. Publications writers will incorporate any modifications provided to them after the
publication release date into the next scheduled release of the publication.
Aastra furnishes the application described in this manualunder a license agreement and
customers may use or copy information in the manuals only in accordance with the terms of the
agreement.
Contact Information
Address any reader comments to:
Aastra
Manager, Technical Training and Publications
2811 Internet Boulevard
Frisco, TX 75034-1851
You mayalso send email to [e-mail]
What to Expect when Contacting Company
Technical Publications will email responses to customers within seven business days of the
contact. Note that product support is not available through this email address. For product support,
contact the Aastra Customer TechnicalSupport (ACTS) at 1-800-729-1872. Aastra may use or
distribute review comments and information without incurring obligation.
Trademarks and Acknowledgements
Product registered trademarks and copyrights of the products included in this publication include
Pointspan®as a registered trademark of Aastra USA Inc.
Product trademarks and copyrights of the products included in this publication include Unified
Communication Platform™ and Integrated Conference Manager™ as trademarks of Aastra USA
Inc.
Windows is aregistered trademarks of Microsoft Corporation.
This publication identifies all other products or services mentioned herein by the trademarks,
service marks, or product names designated by the companies that market those products. The
companies producing these trademarks and registered trademarks control ownership of them.
Make all inquiries concerning such trademarks directlyto those companies.
This publication identifies all other products or services mentioned herein bythe trademarks,
service marks, or product names designated bythe companies that market those products. The
companies producing these trademarks and registered trademarks control ownership of them.
Make all inquiries concerning such trademarks directly to those companies.

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Revision History
Revision
Number
Date
Completed
Point of Contact
Description
007
6/6/2014
Velvet Moore
Updated Device Management
information.
006
04/22/14
GaryMading
Final edit for Release 19 and
clients.
005
10/30/13
GaryMading
Additions for Clearspan
applications.
004
06/30/13
Bev Marsh
Update for Release 19.
003
09/14/09
Bev Marsh
Corrections to TOC, Index, and
formatting.
002
07/25/08
D.Woelfle
001
04/25/07
C.Ellis
Initial release of this publication.

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Table of Contents
7th Edition (June 2014)....................................................................................................................3
Contact Information..........................................................................................................................3
What to Expect when Contacting Company...................................................................................3
Trademarks and Acknowledgements.............................................................................................3
Revision History...............................................................................................................................4
1Introduction.......................................................................................................................................9
2Clearspan Architecture................................................................................................................. 10
2.1 Core Architecture................................................................................................................ 11
2.1.1 Clearspan Server Components............................................................................. 12
2.1.2 Detailed Server Descriptions................................................................................. 13
2.2 Core Redundancy and Fault Tolerance............................................................................ 21
2.2.1 Hardware Redundancy.......................................................................................... 21
2.2.2 Software Application Redundancy........................................................................ 22
2.2.3 Network Redundancy............................................................................................ 24
2.2.4 Geographic Redundancy....................................................................................... 24
2.2.5 Software Reliability................................................................................................. 25
2.3 Core Security...................................................................................................................... 25
2.3.1 XSP Server Security.............................................................................................. 26
2.3.2 SSM Server Security.............................................................................................. 26
2.3.3 Web Portaland CLI Access .................................................................................. 26
2.4 Campus Architecture.......................................................................................................... 29
2.4.1 Design Considerations for Campuses.................................................................. 30
2.4.2 Clearspan Server Interworking.............................................................................. 30
2.4.3 911 and E911 Considerations............................................................................... 36
3Clearspan Unified Communications............................................................................................ 40
3.1 Clearspan Communicator Client........................................................................................ 41
3.2 Clearspan Call Control Interaction for UC......................................................................... 42
3.3 Aastra OnDemand.............................................................................................................. 42
3.4 Clearspan UC Clients Details............................................................................................. 42
3.4.1 Clearspan Assistant............................................................................................... 43
3.4.2 Clearspan Communicator...................................................................................... 44
3.4.3 Clearspan Receptionist.......................................................................................... 47
3.4.4 Clearspan Call Center............................................................................................ 48
4Clearspan-Based Applications and Solutions............................................................................. 51
4.1 Clearspan Solution Sets..................................................................................................... 51
4.2 Key Applications ................................................................................................................. 51
4.2.1 Unified Communications........................................................................................ 52
4.2.2 Fixed-Mobile Convergence ................................................................................... 54
4.2.3 Meet-Me Conferencing.......................................................................................... 55

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4.2.4 Web Collaboration.................................................................................................. 56
4.2.5 Business Trunking.................................................................................................. 59
4.2.6 Clearspan Call Center............................................................................................ 59
4.2.7 Clearspan Receptionist.......................................................................................... 70
5System Management................................................................................................................... 74
5.1 OpEasy................................................................................................................................ 74
5.2 Web Portals......................................................................................................................... 75
5.2.1 System AdministratorWeb Portal......................................................................... 76
5.2.2 Enterprise Web Portal............................................................................................ 80
5.2.3 Group Web Portal .................................................................................................. 81
5.2.4 Personal Web Portal.............................................................................................. 83
5.3 Device Management .......................................................................................................... 84
5.3.1 Access Profiles....................................................................................................... 85
5.3.2 Configuration Profiles............................................................................................. 85
5.3.3 Service Integration................................................................................................. 85
5.3.4 Resource Management......................................................................................... 86
5.3.5 InventoryManagement.......................................................................................... 86
6Clearspan Licensing..................................................................................................................... 87
7Summary....................................................................................................................................... 89
Index..................................................................................................................................................... 91

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Table of Figures
Figure 1. High-Level Clearspan Architecture...................................................................................... 10
Figure 2. Conceptual View of Clearspan Cores................................................................................. 11
Figure 3. Core Software on Off-the-Shelf Hardware.......................................................................... 12
Figure 4. SSM Platform Interaction..................................................................................................... 13
Figure 5. XSP Platform Interaction...................................................................................................... 15
Figure 6. MS Platform Interaction........................................................................................................ 15
Figure 7. NS Platform Interaction........................................................................................................ 17
Figure 8. UM Platform Interaction. ...................................................................................................... 18
Figure 9. PS Platform Interaction. ....................................................................................................... 19
Figure 10. DBS Platform Interaction. .................................................................................................. 20
Figure 11. Typical High-level BladeCenter Architecture.................................................................... 22
Figure 12. SBC Cross Coupling.......................................................................................................... 24
Figure 13. Security Interfaces.............................................................................................................. 25
Figure 14. Simplified Remote Campus Architecture.......................................................................... 29
Figure 15. Outbound Signaling and Call Flows.................................................................................. 31
Figure 16. Outbound Call setup Call Flows........................................................................................ 32
Figure 17. Clearspan Inbound Signaling and Call Flows................................................................... 33
Figure 18. Inbound Call setup Call Flows........................................................................................... 34
Figure 19. Clearspan Internal Signaling and Call Flows.................................................................... 35
Figure 20. Internal Call setup Call Flows. ........................................................................................... 36
Figure 21. Basic Clearspan E911 Call Flow for Normal Operation................................................... 38
Figure 22. Advanced Clearspan E911 Call Flow for Normal Operation........................................... 39
Figure 23. Clearspan UC High-level Architecture. ............................................................................. 40
Figure 24. Clearspan Assistant Toolbar.............................................................................................. 44
Figure 25. Clearspan Communicator Platform Evolution................................................................... 45
Figure 26. Communicator Lite Service Management. ....................................................................... 46
Figure 27. Clearspan Communicator Video....................................................................................... 47
Figure 28. Clearspan Receptionist MainWindow.............................................................................. 48
Figure 29. Clearspan Call Center (Agent Mode)................................................................................ 49
Figure 30. The Connected Enterprise................................................................................................. 53
Figure 31. Clearspan Communicator (on iPhone) Screens............................................................... 54
Figure 32. Desktop Web Collaboration Screen Example Shown with Document Shared. ............. 57
Figure 33. SameWeb Collaboration Example Shown on Tablet Screen......................................... 58
Figure 34.Web Collaboration "Home" Screen Example................................................................... 58

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Figure 35.Web Collaboration "Green Meter" Screen Sample.......................................................... 59
Figure 36. Dashboard Pane (Agents)................................................................................................. 64
Figure 37. Clearspan Call Center Supervisor Thin Client Main Window.......................................... 65
Figure 38. Supervisor’s Contacts Pane – Agents Panel.................................................................... 65
Figure 39. Supervisor’s Dashboard Window...................................................................................... 66
Figure 40. Call Center Reporting Pie Chart View............................................................................... 68
Figure 41. Call Center Reporting Table View..................................................................................... 68
Figure 42. Call Center Reporting Skill Level Utilization...................................................................... 69
Figure43. Call Center Reporting Agent Duration............................................................................... 69
Figure 44. Clearspan Receptionist Console....................................................................................... 71
Figure 45. OpEasy Main Screen......................................................................................................... 74
Figure 46. Hierarchy of the Clearspan Web Portal. .......................................................................... 76
Figure 47. System Administrator’s Profile........................................................................................... 78
Figure 48. Service Quantity Allocation................................................................................................ 79
Figure 49. Outgoing Calling Plan. ....................................................................................................... 82
Figure 50. Auto Attendant Business Hours Screen............................................................................ 82
Figure 51. Call Notify............................................................................................................................ 83
Figure 52 Device Management for Access Device Configuration Files............................................ 84
Figure 53. High Level View of Licensing............................................................................................. 87
Figure 54. Feature Packages.............................................................................................................. 88

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1Introduction
From its inception, Aastra has focused on developing and delivering mission critical telephonyand
unified communications systems to large enterprises, network providers (hosted) and private,
managed service providers. These networks need carrier-class systems to reach resiliencyand
scalabilityrequirements, while keeping support and maintenance costs low. To deliver these
values to next generation Voice over Internet Protocol (VoIP) customers, Aastra, in conjunction
with its partnership with BroadSoft, has introduced Clearspan. Clearspan brings carrier-class
solutions to fulfill the promise of Unified Communications.
Clearspan is an open, standards-based (SIP/RTP), highly resilient and easily managed VoIP
platform, capable of elegantlyscaling to millions of users. Deployed on industrystandard servers,
the solution delivers lower totalcost of ownership (TCO) by lowing implementation, operating,
support and maintenance costs. IT and Telecom managers will enjoyan easy-to-provision and
easy-to-manage unified communications solution. Clearspan offers the following unified
communications functionality:
Full PBX features
Integrated Call Center
Fixed Mobile Convergence
Unified Messaging
Single Number Reach
Audio Conferencing
Web Collaboration
Desktop Sharing
Paging
Multi-vendor support of SIP phones
Support for analog phones
Soft Client support
Remote and mobile workers
End user deployment and management are one of the most time consuming tasksfor any IT or
Telecom manager. Aastra has developed the OpEasysuite of management and provisioning tools,
also known as Operational Support Systems (OSS), to simplifythe deployment and management
of the user population. At a high level, OpEasy provides these features/benefits:
Simplified Provisioning
Bulk Provisioning
Phone Auto Discovery
Reporting
System Performance Monitoring

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2Clearspan Architecture
Typically, Clearspan is centrally deployed and remotely managed. As such, the architecture is
ideal for premises-based, private network and hosted data centers. The following figure shows a
high-level architecture for Clearspan.
Figure 1. High-Level Clearspan Architecture.
A Clearspan ‘Core’ is an important term used to define a group of equipment and services that
provide callcontrol, security, media resources and web-based management functions. A basic
deployment has two fully redundant cores that are typically deployed in geographically dispersed
data centers. Then one or more networks are used to provide access to users.
A Clearspan ‘Campus’ is the other important term used. A Campus may be co-located with the
cores (premises model) or remote (managed services or hosted model). Tremendous flexibility
allows mixing the models to match exact customer requirements. A Campus maybe a large or
small population of users.
Cores and Campuses will be described in further detail later in this document.