Accelerated Concepts NetReach User manual

www.acceleratedconcepts.com
Accelerated Concepts
Wi-Fi Extender
NetReach Troubleshooting Guide
September 16, 2014
Version 3.0

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NetReach Troubleshooting Guide
Preface
Accelerated Concepts reserves the right to revise this publication and to make changes in the
content thereof without obligation to notify any person or organization of any revisions or
changes.
VERSION
DATE
DESCRIPTION
AUTHOR
1.0
01/01/2011
INITIAL VERSION OF DOCUMENT
NP
2.0
03/18/2013
UPDATE FOR NEW PLATFORM
NP
3.0
09/19/2013
UPDATE FOR NEW FIRMWARE 1.571.21
NP
Copyright © 2013 by Accelerated Concepts, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed
written consent from Accelerated Concepts, Inc.

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Contents
Preface................................................................................................................................. 2
Troubleshooting Tree............................................................................................................. 4
Connections........................................................................................................................... 5
PoE-cable setup diagram ................................................................................................................5
Function Button Tools............................................................................................................ 7
VLAN Auto-Discovery............................................................................................................. 8
Restore Factory Default Settings............................................................................................ 8
Factory Default Configuration Values..............................................................................................9
Required IP addresses.......................................................................................................... 10
Technical Support ................................................................................................................ 11

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Troubleshooting Tree
The following flow chart is a reference tool for troubleshooting a NetReach device experiencing
connectivity issues.

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Connect Ethernet Here
Connections
If a NetReach device is not working properly, first ensure that the unit has proper connections.
The following needs to be connected to the NetReach:
Ethernet Cable - an Ethernet cable is connected between the LAN Ethernet port of the
NetReach and the client router. If the site is using the PoE cable, refer
to the PoE cable setup diagram.
Power - power is supplied by either the 12-volt AC wall wart or the PoE cable.
The NetReach only operates with one supply of power. DO NOT supply power to
the device with both the PoE cable and the 12-volt AC wall wart!
PoE-cable setup diagram
Wrong Ethernet Port
Correct Ethernet Port
SMA Connector
Power Port
To client router
To NetReach

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Function Button
Function Button Tools
The Function button, located on top of the NetReach device, is used to perform several
functions depending on the sequence in which the button is pressed. Note that some NetReach
units will have the word “WPS” printed on the Function button.
Action
Button Sequence
Reboot
Press button twice within 2 seconds
Restart DHCP and update
configuration.
Press button four times within 4
seconds
Start VLAN auto-discovery
Press button six times within 6
seconds
Restore Factory Default
Settings
Press button three times within 3
seconds, wait two seconds, press
button three more times within 3
seconds

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VLAN Auto-Discovery
The NetReach VLAN auto-discovery feature is used to have the NetReach automatically discover
and connect to a router that has VLANs tagged to its Ethernet ports. This is useful if an un-
configured or misconfigured NetReach unit is connected to a router with tagged VLAN ports. To
perform the VLAN auto-discovery, press the grey function button located on the top of the
NetReach device six times within six seconds. Note that this VLAN auto-discovery process may
take up to 40 minutes depending on the type of router that the NetReach is connected to and
the firmware version of the router.
Restore Factory Default Settings
Restoring a NetReach device to factory default settings will clear out the settings obtained from
the NetReach’s remote configuration and load the factory default settings. To restore a
NetReach device back to default settings, perform the following steps:
1. Power off the NetReach for at least two seconds.
2. Power on the NetReach and wait 30 seconds for the device to boot.
3. Press the grey function button located on the top of the NetReach device three times within
3 seconds, wait two seconds, then press the button three more times within 3 seconds.
4. The Function button located on the top of the NetReach device will begin flashing on and
off, indicating that the NetReach is clearing out its flash memory and resetting to default
configuration values.
5. Wait 30 seconds for the NetReach device to reboot. If the NetReach has a centrally
configured profile, it will automatically update its configuration at this time.

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Factory Default Configuration Values
Configuration Name
Configuration Value
Product Name
NetReach
AdminLogin
Admin
AdminPassword
admin
CountryCode
US
Time Zone
EST
OperationMode
0
LAN IP Address
10.10.10.100
LAN Gateway IP
10.10.10.1
LAN NetMask
255.255.255.0
SSID Advertise
Enabled
WLAN IP address
192.168.2.1
SecurityMode
OPEN
SSID1
NETREACH-WIFI
WDS
Disabled

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Required IP addresses
The NetReach requires access to the following IP addresses in order for all of its features
to function properly:
DNS Backup and Ping Servers
o8.8.8.8
o4.2.2.4
o108.166.111.162
Backup SMx servers
o204.146.172.230
o204.146.166.107
o12.67.9.15
o32.97.118.243
o32.112.51.115
o32.112.50.131
o195.212.144.21
o210.88.1.199
o210.88.144.43
o129.37.0.207
o129.37.0.173
o129.37.0.224
ANMS Server
o108.33.27.70
Syslog servers
o108.166.111.162
o184.106.215.57
Firmware servers
o108.33.27.70
o108.166.111.162
o184.106.201.130
o108.33.27.68
Time servers
o71.100.234.61
o108.166.125.69
o108.33.27.68
o50.28.67.96

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Technical Support
If there are any problems installing any of our products and require technical assistance, please
call or email our help desk.
•[e-mail]
•[phone]
•Support hours are 9:00am to 5:00pm EST