WARRANTY CONDITIONS
• provide proof of purchase, and
• report and faults to the Aceleron within 14 days of the defect
becoming apparent.
You must ensure that the Product is only used for its intended
purpose(s), and must ensure that it is used, stored, and main-
tained in accordance with any instructions supplied with the
Product or otherwise communicated by Aceleron from time to time.
What we will do if your Product is defective?
• The “Warranty Start Date” means the date on which you
purchased the Product as shown in the proof of purchase
• For the Li-Ion Cells within the Product:
- For up to 4 years from the Warranty Start Date Aceleron
will repair or replace the cells with an equivalent product
which may be new or refurbished. Prorated repair or
replacement thereafter.
• For the Battery Management System (BMS) within the Product:
- For up to 4 years from the Warranty Start Date Aceleron
will repair or replace the BMS with an equivalent product
which may be new or refurbished.
• For all other parts:
- For up to 10 years from the Warranty Start Date Aceleron
will repair or replace the defective part with an equivalent
part which may be new or refurbished.
What’s not covered?
The warranty does not cover the following items:
• Claims in respect of any other damage or loss suffered
including, without limitation, downtime, loss of production,
the hiring of replacement equipment, or loss of business
or profits.
• Damage caused by, or resulting from, non-standard or
incorrect operation or by failing to comply with the usage
instructions provided with your Product or otherwise
communicated by Aceleron from time to time.
• Damage caused by neglect, accident or other factors
beyond our control (e.g. fire, flooding or storms).
• Damage caused by inappropriate storage conditions;
exposure to extreme hot or cold temperatures, fire or
freezing, water damage or others as shown in the usage
instructions of the Product.
• Damage caused by a failure to report a fault to Aceleron.
• Damage caused by unauthorised modifications of the
Product.
• Damage as a result of transport, handling, impact or collision.
• Damage subject to peak loads greater than shown in the
usage instructions of the Product.
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