Acer Aspire G3610 User manual

Acer
Predator G3610
Service Guide
PRINTED IN TAIWAN

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

vi
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii
System Tour 1
Features 1
Block Diagram 4
System Components 5
Front Panel 5
Rear Panel 6
Hardware Specifications and Configurations 7
Power Management Function(ACPI support function) 10
System Utilities 11
CMOS Setup Utility 11
Entering CMOS setup 12
Navigating Through the Setup Utility 12
Setup Utility Menus 13
System Disassembly and Assembly 23
Disassembly Requirements 23
Pre-disassembly Procedure 24
Removing the Side Panel 25
Removing the Front Bezel 26
Removing the Heat Sink Fan Assembly 27
Removing the Processor 29
Removing the VGA Card 31
Removing the USB3.0 Card 33
Removing the TV-Tuner Card 34
Removing the Memory Modules 35
Removing the Hard Disk Drive 36
Removing the Bracket of Removable HDD 38
Removing the Optical Drive 41
Removing the System Fan 43
Removing the Daughter Board 45
Removing the Power Supply 47
Removing the Mainboard 48
Removing the Top Cover 51
Removing the Top USB and Audio I/O Assembly 53
Removing the Card Reader 54
Assembly Requirements 55
Assembly Procedure 56
Install the Processor 57
Install the Heat Sink Fan Assembly 58
Install the Memory 59
Romoving the Side Panel 60
Removing the Cage of Hard Disk Drive 61
Removing the Daughter Board 62
Removing the bracket of removable HDD 63
Removing the PCI Cover 64
Install the Power Supply 65
Install the I/O Shielding 66
Install the Main Board 67
Install the Optical Drive 69
Install the Removable HDD 71
Install the Hard Disk Drive 74
Table of Contents

viii
Install the Daughter Board 77
Install the System Fan 78
Install the TV-Tuner Card 79
Install the USB3.0 Card 80
Install the VGA Card 82
Install the Front Bezel 84
Install the Side Panel 85
System Troubleshooting 86
Hardware Diagnostic Procedure 86
System Check Procedures 87
Power System Check 87
System External Inspection 87
System Internal Inspection 87
Beep Codes 88
Checkpoints 89
BIOS Recovery 92
Jumper and Connector Information 95
M/B Placement 95
Jumper Setting 97
Setting Jumper 97
FRU (Field Replaceable Unit) List 105
Predator G3610 Exploded Diagram 106
Predator G3610 FRU List 108

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows 7 Home Premium x64
•Microsoft Windows 7 Home Basic x64
•Microsoft Windows 7 Home Premium x86
•Microsoft Windows 7 Home Basic x86
•Microsoft Windows 7 Starter x86
•Linpus XWindows
•Free DOS
Processor
•Intel Sandy Bridge Processor includes unlock K SKU CPU.
•Socket type: LGA1155.
•FMB: 65W / 95W TDP.
Chipset
•Intel H67
PCB
•4 Layer uATX form factor 9.6in X 9.6in (24.38cm X 24.38cm)
Memory subsystem
•Socket Type: DDR III connector
•Socket Quantity: 4 DIMMs
•2 channels, 2 DIMMs per channel . Different colors for DIMM 0 and DIMM 1.
•Dual channel should be enabled always when plug-in 2 same memory size DDRIII. memory module.
•Max memory of 16 GB supported (using 4Gb tech).
•Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB).
•Follow Acer DT EE Request.
Graphics
•Intel® HD Graphics Support (supported by CPU)
•Follow PCI Express spec.
•Dual independent display.
•Digital display (HDMI/DVI/DP/eDP) and VGA.
•Support Intel InTru 3D technology (via HDMI1.4a port).
System Tour
Chapter 1

2Chapter 1
•DVMT 5.0 technology support.
•Enhanced 3D and Clear Video technology support.
•Need to measure VGA follow Acer VGA SOP.
•PCEx16 socket must with latch and afford the weight of any VGA card.
•Monitor compatible is requested to the monitor AVL and DQM recommended list.
Hard disk drive
•Support up to four SATA ports.
•3.5",25.4mm.
•Capacity and models are listed on AVLC.
Optical disk drive
•Support up to two SATA 5.25” standard ODD.
•Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite.
•Maximum ODD depth to 185mm with bezel.
•Models are listed on AVLC.
Graphics card
•One PCI-E x 16 graphics card.
•No mechanical retriction to support for double slot, full length graphics cards in the single PCIe X16 slot.
Audio
•ALC662
•Rear IO: 3 jack
•Front IO: 1*Microphone-in, 1*head phone jack
Serial ATA controller
•Slot Type: SATA connector.
•SATA ports quantity: 6(2* SATA 6Gb/s, 4* SATA3Gb/s. different color to identify SATA 6Gb/s and SATA
3Gb/s).
•Design requiremnt:
•Blue Ray ODD.
•AHCI/RAID mode supported for internal SATA port.
LAN
•Controller: Realtek RTL8111E.
Extension slot
•1 * PCIE x16 (PCIE V2.0)
•3 * PCIE x1 (PCIE V2.0)
USB ports
•Supports at least 12 USB ports on both front and rear side.
•H67 at least 6 ports located on rear panel and others located on front bezel and top bezel.
•All USB ports must be boot-capable includes USB-ODD, USB-HDD, USB-FDD, and etc…
•All USB ports must be 2.0 certified.

Chapter 1 3
•All USB ports must provide the over current protection.
•USB3.0 ports must be 3.0 certified.
•Support USB QTY is vary by different chassis.
Buzzer
•1 on board buzzer.
Rear I/O connectors
•1 * PS2 KB+MS
•1 * VGA connector
•1 * HDMI
•1 * RJ45 + Dual USB2.0
•1 * Qual USB2.0 connector (4 ports)
•1 * 3 ports Audio jack
On-board connectors
•1 * ILM+SKT+BP for LGA 1155 CPU.
•1 * 24-pin ATX PWR connector.
•1 * H2X4 Power Supply Connector.
•4 * DDR3 DIMM Socket.
•4 * SATA 3Gb/s.
•2 * SATA 6Gb/s.
•4 * USB2.0 H5X2 Header (support 8 ports).
•1 * Front Audio Pannel H5X2 header.
•1 * Front Panel IO H7X2 Header for Acer pin define.
•1 * H1X4 CPU with SAMRT FAN controller.
•1 * H1X3 System with SAMRT FAN controller.
•1 * H1X4 SPDIFOUT Header for Acer pin define, close to PCIex16 interface.
•1 * H3X1 Clear CMOS Header (with jumper).
•1 * onboard Buzzer.
•2 * H1X2 GPIO header.
•1 * 3pin ME enable / disable connector ( Jumper).
System BIOS
•Size: 32MBits / 4M Bytes
•AMI Kernel with Acer skin/copyright
Power supply
•FR PFC 500W.
•Support models are listed on AVLC.

4Chapter 1
Block Diagram

Chapter 1 5
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Component
1 USB 2.0 ports 8 Slave optical drive button
2 Power button 9 Master optical drive button
3 XD(XD-Picture) slot 10 MS/MS PRO slot
4 CF I/II (CompactFlash Type I/II) slot 11 SD/MMC(Secure Digital/MultiMedia
Card)slot
5 Master optical drive 12 Micro SD slot
6 Slave optical drive 13 Microphone-in jack
7 Removable HDD bay(Removable HDD bay
for XXX bezel)
14 Headphone/Speaker-out/line-out jack

6Chapter 1
Rear Panel
No. Component
1 Power connector
2 PS2 keyboard port
3VGAport
4 HDMI port
5 USB 2.0 ports
6Mic-in
7 Line-out
8 Expansion slot (graphics card and USB 3.0 card and TV tuner card)
9 Line-in
10 USB 2.0 ports
11 RJ45 LAN connector
12 System FAN
13 PS2 mouse port

Chapter 1 7
Hardware Specifications and Configurations
Processor
BIOS
BIOS Hotkey List
Main Board Major Chips
Item Specification
Processor Type Intel Sandy Bridge processor
Socket Type LGA1155
Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)
Item Specification
BIOS code programer AMI Kernel with Acer skin
BIOS version P01-A0
BIOS ROM type SPI Flash
BIOS ROM size 32Mb
Support protocol SMBIOS(DMI)2.4/DMI2.0
Device Boot Support 1st priority: Hard Disk
2nd priority: CD/DVT
3rd priority: Removable Device
4th priority: LAN
Support to LS-120 drive N/A
Support to BIOS boot block feature YES
Hotkey Function Description
Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.
Item Specification
North Bridge Intel H67
USB controller Intel H67
Audio controller ALC662
LAN controller Realtek RTL8111E
SATA controller Intel H67
Super IO
controller
ITE IT8772E

8Chapter 1
Memory Combinations
System Memory
Audio Interface
Slot Memory Total Memory
Slot 1 1MB,2GB,4GB 1G ~4GB
Slot 2 1MB,2GB,4GB 1G ~4GB
Slot 3 1MB,2GB,4GB 1G ~4GB
Slot 4 1MB,2GB,4GB 1G ~4GB
Maximum System Memory Supported 1G~16GB
Item Specification
Memory slot number 4 slot
Support Memory size per socket 1GB/2GB/4GB
Support memory type DDRIII
Support memory interface DDRIII 1066/1333MHz
Support memory voltage 1.5V
Support memory module package 240-pin DDRIII
Support to parity check feature Yes
Support to error correction code (ECC) feature No
Memory module combinations You can install memory modules in any combination as long as
they match the above specifications.
Item Specification
Audio controller Intel High Definition audio controller
Audio controller type ALC662
Audio channel 2.1 channel
Audio function control Enable/disable by BIOS Setup
Mono or stereo Stereo
Compatibility It should defined by system level
Music synthesizer HW not support , it should be S/W app
Sampling rate playback(DAC) 192K
Microphone/Headphone jack Supported

Chapter 1 9
SATA Interface
USB Port
Environmental Requirements
Power Management
•Devices wake up from S3 should be less than.
•Devices wake up from S5 should be less than 10 seconds.
Item Specification
SATA controller Intel H67
Number of SATA channel SATA X 6(2* SATA 6Gb/s, 4* SATA3Gb/s. different color to identify SATA 6Gb/
s and SATA 3Gb/s)
Support mode RAID/AHCI/IDE mode option
Item Specification
Universal HCI USB 2.0/1.1
USB Class Support legacy keyboard for legacy mode
USB Connectors Quantity 6 ports locate on MB rear side.
4 ports locate on Chassis TOP side.
2 ports locate in Chassis rear side.
Item Specification
Temperature
Operating +5°C ~ +35°C
Non-operating -20 ~ +60°C (Storage package)
Humidity
Operating 15% to 80% RH
Non-operating 10% to 90% RH
Vibration
Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.
5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.
Devices S1 S3 S4 S5
PowerButtonVVVV
USB Keyboard/Mouse V V N/A N/A
PME Disabled Disabled Disabled Disabled
RCT Disabled Disabled Disabled Disabled
WOR Disabled Disabled Disabled Disabled

10 Chapter 1
Power Management Function(ACPI support function)
Device Standby Mode
•Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
•Hard Disk drive goes into Standby mode(for ATA standard interface).
•Disable V-sync to control the VESA DPMS monitor.
•Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
•Resume recovery time 3-5sec
Global Standby Mode
•Global power management timer(2-120minutes,time step=10minute).
•Hard disk drive goes into Standby mode(for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
•Resume recovery time :7-10sec
Suspend Mode
•Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch
button.
•CPU goes into SMM
•CPU asserts STPCLK# and goes into the Stop Grant State.
•LED on panel turns amber colour.
•Hard disk drive goes into SLEEP mode (for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Ultra I/O and VGA chip go into power saving mode.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
•Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI
mode.
ACPI
•ACPI specification 1.0b
•S0,S1,S2 and S5 sleep state support.
•On board device power management support.
•On board device configuration support.

Chapter 2 11
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-
oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
•When changing the system configuration settings
•When redefining the communication ports to prevent any conflicts
•When modifying the power management configuration
•When changing the password or making other changes to the security setup
•When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
System Utilities
Chapter 2

12 Chapter 2
Entering CMOS setup
1. Turn on the server and the monitor.
If the server is already turned on, close all open applications, then restart the server.
2. During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the server.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
•Left and Right arrow keys – Move between selections on the menu bar.
•Up and Down arrow keys – Move the cursor to the field you want.
•PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.
•Home – Move the cursor to the first page of a multiple page menu.
•End – Move the cursor to the last page of a multiple page menu.
•+and -keys – Select a value for the currently selected field (only if it is user-configurable). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
•Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
•Esc – If you press this key:
•On one of the primary menu screens, the Exit menu displays.
•On a submenu screen, the previous screen displays.
•When you are making selections from a pop-up menu, closes the pop-up without making a
selection.
•F1 – Display the General Help panel.
•F6 – Press to load optimized default system values.
•F7 – Press to load fail-safe default system values.
•F10 – Save changes made the Setup and close the utility.