Acer Aspire M3470 User manual

Acer
Aspire M3470
Service Guide
PRINTED IN TAIWAN

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

vi
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii
System Tour 1
Features 1
Block Diagram 4
System Components 5
Front Panel 5
Rear Panel 6
Hardware Specifications and Configurations 7
Power Management Function(ACPI support function) 11
System Utilities 12
CMOS Setup Utility 12
Entering CMOS setup 13
Navigating Through the Setup Utility 13
Setup Utility Menus 14
System Disassembly and Assembly 24
Disassembly Requirements 24
Pre-disassembly Procedure 25
Removing the Side Panel 26
Removing the Front Bezel 27
Removing the Heat Sink Fan Assembly 28
Removing the Processor 30
Removing the TV-Tuner Card 32
Removing the VGA Card 34
Removing the Hard Disk Drive 35
Removing the Optical Drive 37
Removing the Power Supply 39
Removing the System Fan 41
Removing the Memory Modules 42
Removing the Mainboard 43
Removing the Top Cover 46
Removing the Power Switch and LED Cable Assembly 48
Removing the Card Reader 49
Removing the Top USB and Audio I/O Assembly 50
Assembly Requirements 52
Assembly Procedure 53
Install the Processor 54
Install the Heat Sink Fan Assembly 55
Install the Memory 57
Romoving the Side Panel 58
Removing the Cage of Hard Disk Drive 59
Removing the PCI Cover 60
Install the Power Supply 61
Install the I/O Shielding 62
Install the Main Board 63
Install the System Fan 65
Install the Optical Drive 66
Install the Hard Disk Drive 68
Install the VGA Card 72
Install the TV-Tuner Card 73
Install the Front Bezel 74
Install the Side Panel 75
Table of Contents

viii
System Troubleshooting 76
Hardware Diagnostic Procedure 76
System Check Procedures 77
Power System Check 77
System External Inspection 77
System Internal Inspection 77
Beep Codes 78
Checkpoints 79
BIOS Recovery 82
Jumper and Connector Information 83
M/B Placement 83
Jumper Setting 85
Setting Jumper 85
FRU (Field Replaceable Unit) List 92
Aspire M3470 Exploded Diagram 93
Aspire M3470 FRU List 95

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows 7 Home Premium x64
•Microsoft Windows 7 Home Basic x64
•Microsoft Windows 7 Home Premium x86
•Microsoft Windows 7 Home Basic x86
•Microsoft Windows 7 Starter x86
•Linpus XWindows
•Linpus Console
•Free DOS
Processor
•Socket type: Socket FM1
•AMD Liano 65W and 100W CPU which supports AMD Turbo Core 2.0 Technology.
Chipset
•AMD A75 FCH
PCB
•DTX 4L
Memory subsystem
•Socket Type: DDR III connector.
•Socket Quantity: 4 DIMMs.
•2 channels, 2 DIMMs per channel. Different colors for DIMM 0 and DIMM 1.
•Dual channel should be enabled always when plug-in 2 same memory size DDRIII. memory module.
•Max memory of 16 GB supported (using 4Gb tech).
•Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB).
Graphics
•HD Graphics Support
•Dual independent display -- HDMI and VGA.
•Digital displayHDMI with HDMI CTS 1.4 compliance.
•Need to measure VGA follow Acer VGA SOP.
•Support for Cool'n'Quiet™ via FID/VID change.
•Support for AMD PowerNow!™.
System Tour
Chapter 1

2Chapter 1
•Monitor compatible is requested to the monitor AVL and DQM recommended list.
•Must with latch in slot.
Hard disk drive
•Support up to three SATA ports
•3.5",25.4mm
•Capacity and models are listed on AVLC
Optical disk drive
•Support one SATA 5.25" standard ODD
•Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite
•Maximum ODD depth to 185mm with bezel
•Models are listed on AVLC
Graphics card
•One PCI-E x 16 graphics card.
•No mechanical retriction to support for double slot, full length graphics cards in the single PCIe X16 slot.
Audio
•Realtek ALC662
•Support stereo output. (5.1 channel with SW re-tasking)
•Rear IO: 3 jack Color define should follow Microsoft requirement.
•Front IO: 1*Microphone-in, 1*head phone jack.
Serial ATA controller
•Slot Type: SATA connector
•SATA ports quantity: 3(SATA 3Gb/s).
•Design requiremnt:
•HDD : Support AHCI mode/Native IDE mode.
•Default AHCI mode in Microsoft windows OS. Native IDE mode in non-windows OS.
•Blue Ray ODD.
•AHCI/Native IDE mode supported for internal SATA port.
LAN
•Realtek RTL8111E-VL-CG with surge protection.
Extension slot
•1 * PCIE x16 (PCIE V2.0)
•3 * PCIE x1 (PCIE V2.0)
USB2.0
•Rear IO : * 4 ports
•Internal Header: * 6 ports (3 * USB2.0 H5X2 Header)

Chapter 1 3
USB3.0
•Controller: AMD A75 FCH
•Rear IO: * 2 ports
Buzzer
•1 on board buzzer.
Rear I/O connectors
•1 * PS2 KB+MS
•1 * VGA connector
•1 * HDMI
•1 * RJ45
•4*USB2.0 ports
•2 * USB3.0 ports
•1 * 3 ports Audio jack
On-board connectors
•1 * 24-pin ATX PWR connector
•1 * H2X2 Power Supply Connector
•3 * SATA 6Gb/s for A75
•3 * USB2.0 H5X2 Header
•1 * USB3.0 2*10 Header
•1 * Front Audio Pannel H5X2 header
•1 * Front Panel IO H7X2 Header
•1 * H1X4 CPU with SAMRT FAN
•1 * H1X4 System with SAMRT FAN
•1 * H1X4 SPDIFOUT Header
•1 * H3X1 Clear CMOS Header
•1 * H2X4 HD internal speaker header
•1 * onboard Buzzer
•2 * H1X2 GPIO header
•1 * 3pin IR receiver header to super I/O
System BIOS
•2Mb
•AMI Kernel with Acer skin/copyright
Power supply
•Non PFC 250W / PFC 250W /FR 300W.
•Support models are listed on AVLC.

4Chapter 1
Block Diagram

Chapter 1 5
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Component
1 USB 2.0 ports 8 Slave optical drive eject button
2HDD activity indicator 9Master optical drive eject button
Press to open drive bay door and access
the optical drive.
Removable HDD door button
Press button to access the removable
HDD.
3 Micro SD slot 10 Power button
4 XD(XD-Picture) slot 11 MS/MS PRO slot
5 CF I/II (CompactFlash Type I/II) slot 12 SD/MMC(Secure Digital/MultiMedia
Card)slot
6 Master optical drive bay 13 Headphone/Speaker-out/line-out jack
7 Slave optical drive or Removable HDD bay 14 Microphone-in jack

6Chapter 1
Rear Panel
No. Component
1 Power connector
2 PS2 keyboard port
3 HDMI port
4VGAport
5 USB 2.0 ports
6 USB 3.0 ports
7 Microphone-in jack
8 Line-out jack
9 Expansion slot (TV-Tuner card and Graphics card)
10 line-in jack
11 LAN connector
12 System FAN
13 PS2 mouse port

Chapter 1 7
Hardware Specifications and Configurations
Processor
BIOS
BIOS Hotkey List
Main Board Major Chips
Item Specification
Processor Type AMD Liano 65W and 100W CPU
Socket Type Socket FM1
Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)
Item Specification
BIOS code programer AMI Kernel with Acer skin
BIOS version P01-A1
BIOS ROM type SPI Flash
BIOS ROM size 2Mb
Support protocol SMBIOS(DMI)2.7
Device Boot Support 1st priority: Hard Disk
2nd priority: CD/DVT
3rd priority: Removable Device
4th priority: LAN
Support to LS-120 drive N/A
Support to BIOS boot block feature YES
Hotkey Function Description
Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.
Item Specification
North Bridge AMD A75
USB controller AMD A75
Audio controller AMD A75+ALC662
LAN controller AMD A75+Realtek RTL8111E
SATA controller AMD A75
Super IO
controller ITE 8772F

8Chapter 1
Memory Combinations
System Memory
SATA Interface
USB Port
Slot Memory Total Memory
Slot 1 1GB,2GB,4GB 1G ~4GB
Slot 2 1GB,2GB,4GB 1G ~4GB
Maximum System Memory Supported 1G~8GB
Item Specification
Memory slot number 2 slot
Support Memory size per socket 1GB/2GB/4GB
Support memory type DDRIII
Support memory interface DDRIII 1066/1333MHz
Support memory voltage 1.5V
Support memory module package 240-pin DDRIII
Support to parity check feature Yes
Support to error correction code (ECC) feature No
Memory module combinations You can install memory modules in any combination as long as
they match the above specifications.
Item Specification
SATA controller AMD A75
Number of SATA channel SATA X 3(SATA 6Gb/s)
Support mode AHCI/IDE mode option
Item Specification
Universal HCI USB 2.0/1.1 or USB 3.0
USB Class Support legacy keyboard for legacy mode
USB Connectors Quantity 4 USB2.0 ports locate on MB rear side.
2 USB3.0 ports locate on MB rear side.
4 USB2.0 ports locate in Chassis top side.
All USB ports must be boot-capable includes USB-ODD, USB-HDD, USB-
FDD, and etc…
All USB ports must be 2.0 certified.
All USB ports must provide the over current protection.
USB3.0 ports must be 3.0 certified.

Chapter 1 9
Audio Interface
Item Specification
Audio controller Intel High Definition audio controller
Audio controller type ALC662
Audio channel 2.1 channel
Audio function control Enable/disable by BIOS Setup
Mono or stereo Stereo
Compatibility Meets the latest Microsoft Windows Logo Program audio specification
WaveRT based audio function driver and logo ready for Windows 7 and Vista
EAX™ 1.0 & 2.0 compatible
Direct Sound 3D™ compatible
I3DL2 compatible (Windows XP only)
3D Positional Audio
Emulation of 26 sound environments to enhance gaming experience
Multi-band software equalizer and software tools are provided
Voice Cancellation and Key Shifting effects
Dynamic range control (expander, compressor, and limiter) with adjustable
parameters
Intuitive Configuration Panel (Realtek Audio Manager) for enhanced audio
experience
Microphone Acoustic Echo Cancellation (AEC), Noise Suppression (NS), and
enhanced Beam Forming (BF) technology for voice application
HDMI audio driver for AMD platform
Dolby ® PCEE program TM (optional software feature)
DTS ® CONNECT™ (optional software feature)
SRS ® TruSurround HD (optional software feature)
Creative ® Host Audio program (optional software feature)
Music synthesizer Yes, internal FM synthesizer
Sampling rate 192kHz (max.)
Microphone/Headphone jack Supported

10 Chapter 1
Environmental Requirements
Power Management
•Devices wake up from S3 should be less than.
•Devices wake up from S5 should be less than 10 seconds.
Item Specification
Temperature
Operating +5°C ~ +35°C
Non-operating -20 ~ +60°C (Storage package)
Humidity
Operating 15% to 80% RH
Non-operating 10% to 90% RH
Vibration
Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.
5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.
Devices S1 S3 S4 S5
PowerButtonVVVV
USB Keyboard/Mouse V V N/A N/A
PME Disabled Disabled Disabled Disabled
RCT Disabled Disabled Disabled Disabled
WOR Disabled Disabled Disabled Disabled

Chapter 1 11
Power Management Function(ACPI support function)
Device Standby Mode
•Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
•Hard Disk drive goes into Standby mode(for ATA standard interface).
•Disable V-sync to control the VESA DPMS monitor.
•Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
•Resume recovery time 3-5sec
Global Standby Mode
•Global power management timer(2-120minutes,time step=10minute).
•Hard disk drive goes into Standby mode(for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
•Resume recovery time :7-10sec
Suspend Mode
•Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch
button.
•CPU goes into SMM
•CPU asserts STPCLK# and goes into the Stop Grant State.
•LED on panel turns amber colour.
•Hard disk drive goes into SLEEP mode (for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Ultra I/O and VGA chip go into power saving mode.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
•Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI
mode.
ACPI
•ACPI specification 1.0b
•S0,S1,S2 and S5 sleep state support.
•On board device power management support.
•On board device configuration support.

Chapter 2 12
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-
oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
•When changing the system configuration settings
•When redefining the communication ports to prevent any conflicts
•When modifying the power management configuration
•When changing the password or making other changes to the security setup
•When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
System Utilities
Chapter 2