Aclara SGM1400 Series User manual

SGM1400-B Series Smart Meter
Single Phase User Manual - SMETS2
Y20974-TUM
Revision B
www.Aclara.com

SGM1400 Series Smart Meter User Manual – SMETS2 i
Proprietary Notice
This document contains information that is private to Aclara Technologies LLC, an Ohio limited
liability company, and/or that is private to Aclara Meters LLC, a Delaware limited liability
company (individually or collectively “Aclara”). This information may not be published,
reproduced, or otherwise disseminated without the express written authorization of Aclara.
Any software or firmware described in this document is furnished under a license and may be
used or copied only in accordance with the terms of such license.
Disclaimer
The information in this document is subject to change without notice and should not be construed
as a commitment by Aclara. Aclara assumes no responsibility for any errors that may appear in
this document.
No responsibility is assumed for the use or reliability of software on equipment that is not
supplied by Aclara.
MeterMate, SGM1100, SGM1300, and SGM3000 are trademarks of Aclara Meters LLC. All
third-party trademarks are the property of their respective owners. Aclara may have patents or
pending patent applications covering subject matter in this document. The furnishing of this
document does not provide any license whatsoever to any of these patents.
Aclara
Confidential and Proprietary
Copyright 2019. All Rights Reserved.

ii SGM1400 Series Smart Meter User Manual – SMETS2

SGM1400 Series Smart Meter User Manual – SMETS2 iii
C OMPLIANCE WITH S TANDARDS AND
E
UROPEAN D IRECTIVES
Meters are marked with the European CE mark in accordance with the Marking
Directive 93/68/EEC to indicate compliance with the requirements of the EMC
directive and Measuring Instruments Directive 2004/24/EC.
Safety requirements for meters are addressed in specific metering standards outlined
below.
BS EN 50470-1:2006
General Requirements
BS EN 50470-3:2006
Active Energy Class A or Class B
IEC 62052-11:2003
General Requirements
IEC 62053-21:2003
Active Energy Class 1 or Class 2
IEC 62053-23:2003
Reactive Class 2 or Class 3
BS 7856:2013
BS Meter Dimension
IEC 60529
Ingress Protection
IEC 62056-21:2002
Hardware Description for local meter data exchange
The SGM1400-B Series smart meter complies with the general requirements of EN
50470 Parts 1 and Parts 3 and complies with Class M2 Mechanical environment.
W ARNINGS AND C AUTIONS
Electrical equipment contains hazardous voltages and may cause death, serious
personal injury, or equipment damage.

iv SGM1400 Series Smart Meter User Manual – SM E TS2
Always de-energize and ground the equipment before maintenance. Maintenance
should be performed only by qualified personnel. The use of unauthorized parts in
the repair of the equipment or tampering by unqualified personnel will result in
dangerous conditions which will cause severe personal injury or equipment
damage. Follow all safety instructions contained herein.
IMPORTANT
The information contained herein is general and not intended for specific
application purposes. It does not relieve the user of responsibility to use sound
practices in application, installation, operation, and maintenance of the equipment
purchased. Aclara reserves the right to make changes in the specifications shown
herein or to make improvements at any time without notice or obligations. Should
a conflict arise between the general information contained in this publication and
the contents of drawing or supplementary material or both, the latter shall take
precedence.
The equipment in this manual must be operated only from the power source
specified.
The successful operation of this equipment depends upon proper handling,
installation, and operation. Neglecting fundamental installation requirements may
lead to personal injury as well as damage to electrical equipment or other property.
All electronic components within the meter are susceptible to damage from
electrostatic discharge. To prevent damage when handling this product, use
approved static control procedures.
Hazardous voltages can cause shock, burns, or death. To prevent exposure to
hazardous voltages, disconnect and lock out all power sources before servicing
and removing components.
If the meter is used in a manner not specified in this manual, the protection
provided by the equipment may be impaired.
Unauthorized changes or modifications made to the unit could void the warranty.
Qualified Personnel
For the purpose of this manual, a qualified person is one who is familiar with the
installation, configuration, or operation of the equipment and the hazards
involved. In addition, the person is:
• trained and authorized to de-energize, clear, ground, and tag circuits and
equipment in accordance with established safety procedures;
• trained in the proper care and use of protective equipment such as rubber
gloves, hard hat, safety glasses or face shields, flash clothing, etc. in
accordance with established safety practices; and
• trained in rendering first aid.
Any work on or near energized meters, meter sockets, or other metering
equipment presents the danger of electrical shock. All work on these products
must be performed by qualified industrial electricians and metering specialists
only. All work must be done in accordance with local utility safety practices and
procedures.

SGM1400 Series Smart Meter User Manual – S M ETS 2 v
Chapter 1: Introduction 1
Aclara Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: Product Description 3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Terminal Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 3: Physical Components 9
Enclosure and Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cover Seals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Descriptor, Numerical, and Unit Indicators. . . . . . . . . . . . . . . . . . . . . .11
Active Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Current Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Reverse Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
HAN Signal Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Contactors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Load Control Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Display Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Auto-Scroll Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Manual Operation Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Backlight Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Display Item Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
OBIS Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Interface Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Number of Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Number of Decimal Places . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Push Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Push Button A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Push Button B - Sealable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Push Buttons A and B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Supply Reconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Audible Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Optical Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
LED Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Nameplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
CSP Communications Hub Interface . . . . . . . . . . . . . . . . . . . . . . . . . .23
Contactors and Relay Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Terminal Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Lithium Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Meter Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Magnetic Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Table of Contents

vi SGM1400 Series Smart Meter User Manual – SM E TS2
Table of Contents
Firmware Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Firmware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Firmware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Metrology Firmware and Data . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Firmware Release Notes Process . . . . . . . . . . . . . . . . . . . . . . . . . .26
Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Firmware Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Power Outages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Chapter 4: Communications 29
Communication Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
ICHIS Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
20 Pin Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Optional AC Mains Connector . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Home Area Network (HAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Manufacturing Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Advanced Metering Infrastructure (AMI) . . . . . . . . . . . . . . . . . . . . . . .31
Chapter 5: Metrology Functionality 33
Multipurpose Energy Metering . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Instantaneous Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Frequency of Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Cumulative Registers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Power Quality Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Over Voltage/Under Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Sag and Swell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Over Frequency and Under Frequency. . . . . . . . . . . . . . . . . . . . . . . .36
Over Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Power Factor Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Voltage Quality Measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Average RMS Voltage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Over Voltage Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Under Voltage Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
RMS Extreme Over Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
RMS extreme Under Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
RMS Voltage Sag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
RMS Voltage Swell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Supply Outage Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Load Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Voltage Profile Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Interval Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Interval Time Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Data Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Load Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Instrumentation Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Memory Overwrite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Power Outages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Time-of-Use (TOU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Block Tariffs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Maximum Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Billing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Daily Billing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Monthly Billing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

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Asynchronous Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Chapter 6: Advanced Features 45
Supply Disconnect and Reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Supply Contactor Visual Status . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Scheduled Disconnection/Reconnection . . . . . . . . . . . . . . . . . . . . . . .45
Automatic Disconnection/Reconnection . . . . . . . . . . . . . . . . . . . . . . .45
Load Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Under/Over Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Sag/Swell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Under/Over Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Over Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Power Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Tamper Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Arming and Disarming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Auxiliary Load Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Real-Time Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Event Logging and Errors/Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Prepayment Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Account Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Credit Object Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Charge Object Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Payment Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Credit Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Prepayment Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Changing Payment Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Changing to Credit Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Changing to Prepayment Mode . . . . . . . . . . . . . . . . . . . . . . . . . .55
Non-Disablement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Display Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Non-Disablement Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Weeks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Seasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Special Days - Holidays . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Disconnector Control Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Top-Ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
UTRN (Token) Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Prepayment Token Decimal (PPTD) . . . . . . . . . . . . . . . . . . . . . . .58
Prepayment Top-up Token (PTUT). . . . . . . . . . . . . . . . . . . . . . . .58
Class 5 Token . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Consumer UTRN Token — 20-Digit Decimal . . . . . . . . . . . . . . . . . . . .59
Check Digit — 20th Digit . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
UTRN Token – MAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Prepayment Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
UTRN Counter Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
UTRN - Manual Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

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UTRN Entry Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
UTRN Entry Accepted . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
UTRN Entry Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Maximum Meter Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Maximum Credit Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Debt to Clear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Order of Recovery of Debts . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Prepayment Events and Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Prepayment Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Prepayment Menu – Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Mandatory Prepayment Menu Items . . . . . . . . . . . . . . . . . . . . . . . .68
Prepayment Menu – Item Structure and Access . . . . . . . . . . . . . . . . . . .68
Chapter 7: Installation 71
Terminal Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Terminal Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Terminal Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
SGM1411-B Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
SGM1412-B Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
SGM1415-B Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
SGM1416-B Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
SGM1422-B Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Installation Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
UK Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Installation Screwdrivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Backup Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Connect SGM1400-B to the CSP Communications Hub . . . . . . . . . . . . . . . . . .75
Notifications to Installers and Utilities. . . . . . . . . . . . . . . . . . . . . . . . .78
Chapter 8: Tests Procedures and Maintenance 81
Pulse Output LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Test Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Test Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Field Accuracy Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Watt-Hour Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Maintenance and Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Battery Disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Chapter 9: Specifications 85
Catalogue Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Appendix A: Event Codes 89
UK SMETS2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Index 97