ACR STOVES Malvern Electric User manual

Malvern Electric
Astwood Electric
NEO Electric
To be retained by the user for future reference
Thank you for purchasing an ACR Stove
Serial Number:
Document ACR ELEC- Version 1 Date 05/04/18
T E C H N I C A L & U S E R M A N U A L
E-MAL1
E-AW1
E-NEO
TRADITIONAL
BLACK POWDER
COAT FINISH
ELECTRIC

Before installation, please ensure that the correct model has been supplied.
Please make a note of the serial number of your appliance in the space
provided on the front cover of this manual as this will be requested if you
require technical assistance in the future.
Please also ensure that the commissioning checklist at the rear of the manual
is completed in full.
Important!
To ensure that you gain the most from your purchase, please take a few
minutes to read through this manual before using the appliance for the
rst time.
Packing Check List:
1 x Electric Stove
1 x Remote Control Handset
2 x AAA Batteries
1 x Pack of Logs
1 x Pack of Embers/Ice
1 x Instruction Manual
THE INSTALLER SHOULD EXPLAIN FULLY HOW TO OPERATE THE
APPLIANCE
Please make a note of the serial number of your appliance in
the space provided on the front cover of this manual as this
will be requested if you require technical assistance in the
future.
1

The Clean Air Act 1993 and Smoke Control Areas
SMOKE
EXEMPT
Under the Clean Air Act local authorities
may declare the whole or part of the
district of the authority to be a smoke
control area. It is an oence to emit
smoke from a chimney of a building,
from a furnace or from any xed boiler if
located in a designated smoke control
area. It is also an oence to acquire an
"unauthorised fuel" for use within a
smoke control area unless it is used in
an "exempt" appliance ("exempted"
from the controls which generally apply
in the smoke control area).
The Secretary of State for Environment,
Food and Rural Aairs has powers
under the Act to authorise smokeless
fuels or exempt appliances for use in
smoke control areas in England. In
Scotland and Wales this power rests
with Ministers in the devolved
administrations for those countries.
Separate legislation, the Clean Air
(Northern Ireland) Order 1981, applies in
Northern Ireland. Therefore it is a
requirement that fuels burnt or obtained
for use in smoke control areas have
been "authorised" in Regulations and
that appliances used to burn solid fuel
in those areas (other than "authorised"
fuels) have been exempted by an Order
made and signed by the Secretary of
State or Minister in the devolved
administrations.
• The Neo range (Neo
1P, Neo 1C, Neo 1W,
Neo 3P, Neo 3C,
Neo 3W, Neo 1F &
Neo 3F) has been
recommended as
suitable for use in smoke control
areas when burning wood, as such,
when the air control wheel is in the
closed postion it remains open by
27mm and is prevented from closing
by a screw.
Further information on the requirements
of the Clean Air Act can be found here:
http://smokecontrol.defra.gov.uk
Your local authority is responsible for
implementing the Clean Air Act 1993
including designation and supervision of
smoke control areas and you can
contact them for details of Clean Air Act
requirements.
CO Alarms
It is required by building regulations that
whenever a new or replacement
wood/solid fuel or biomass appliance is
installed in a dwelling a carbon monoxide
alarm to BS EN 50292:2002 must be tted
in the same room as the appliance.
The alarm should be install according to
the alarms manufacturers instructions and
should not be considered a substitute for
the appliance being installed correctly and
regular maintenance of the appliance and
ue system by a competent person.
Operating Instructions
It is important these instructions are read carefully before
making any attempt to use the appliance and that they
are retained for future use.
• This appliance is not suitable for outdoor use.
• Do not operate the stove if it is damaged, or if the cable/ plug is damaged.
If the supply cprd is damaged it must be replaced by the manufacturer, its
service agent or a similarly qualied person in order to avoid hazard.
• When the stove is in operation certain areas including the outer casing and
glass panels of the appliance will get hot. Caution should be taken to avoid
burns or serious injury.
• The stove must not be switched on if volatile vapours are present in the
room.
• Make sure the stove is not installed immediately below a socket outlet. The
stove should be tted in a manner that the plug is accessible. Extension
cables should not be used.
• Do not obstruct the ow of air around the appliance and do not cover the
heater as this may cause the appliance to overheat.
2
• Ensure that the appliance is switched o at the mains and the plug
removed from the socket before cleaning or carrying out any maintenance
work.

• This appliance is not intended for use in areas when it can be aected by
water or humidity, for example, a bathroom.
• The appliance should be sited on a level, rm surface which can withstand
temperatures up to 90 degrees for extended periods. Do not stand on
carpet. Combustible items such as furniture and curtains should be a
minimum of 1 metre away from the stove.
• This appliance is not intended be to be operated by children under the age
of 11 or people with reduced physical, sensory or mental capacities, or lack of
knowledge and experience unless they have been given supervision and
instruction concerning the use of the appliance by a person who is
responsible for their safety. Children must not play with the appliance.
Cleaning and user maintence must not be made by children under the age of
11. Children above 11 years old may only clean/maintain the appliance with
adult supervision.
• Repairs to electrical appliances should only be carried out by qualied
electrical engineers.
• When the stove is not in use it should be switched o at the mains supply.
Never leave the appliance unattended when it is in use.
3
Operating Instructions
It is important these instructions are read carefully before
making any attempt to use the appliance and that they
are retained for future use.

Installation Instructions
This stove must be installed by a competent person.
Location
• The stove must have a minimum clearance of 50mm to combustible
material on all sides of the appliance.
• The stove should be installed onto a non-combustible hearth base which
is required to be capable of withstanding temperatures of up to 90
degrees. The hearth should be 50mm either side and 250mm in front of
the appliance.
• This appliance is for indoor use only. It is not designed to be installed
outside. The stove must be kept away from any source of damp or moist
conditions. Avoid any close contact with water.
• If there is any doubt about the suitability of the installation site contact
your supplier.
Electrical Work
This product comes complete with a UK 3 pin plug. If the plug is removed for
any reason, it must be wired into an earthed power source. Any alterations to
the cable or power supply must be carried out by a comptent person.
• If the mains socket is to be concealed this can be sited adjacent to the back
of the stove.
• Should the stove be wired directly into the mains supply a double pole
switch fused spur with a 13 amp fuse must be tted. It is imperative that
the power supply is capable of handling a load of 2000 watts (2kw).
• If the supply cable is damaged in any way it MUST be replaced by a
competent person.
• Do not connect the appliance to an extension lead.
4

• The stove must not be modied from the manufacturer’s specication in any
way and the appliance must only be used for the purpose recommended by
the manufacturer.
• If the stove shows any signs of damage it is important that it is examined by
a qualied person.
• Failure to observe these instructions may result in electric shock or other
serious injury.
• Check the technical specication.
• Always ensure that all electrical work complies with the relevant Building
Regulations and the Electrical Code of Practice. All electrical work should be
carried out by a qualied electrician.
• If in any doubt contact your supplier or a qualied electrician.
To install the log and embers to the fuel bed ensure the appliance is
unplugged. Firstly remove the 8 screws that are located under the top
lid of the appliance. Once removed carefully lift o the top lid, place
the logs and embers onto the fuel bed as per the diagrams and replace
the top lid and screws when completed. Once you are happy with the
log layout, you can secure in place using the self adhesive sticky pads
provided if you prefer.
Installation Instructions
This stove must be installed by a competent person.
Installation of Logs & Embers
5

Suggested Log Layout - Malvern
1. Place the 4 large
logs in the base of
the stove as per
picture 1.
2. Place the
medium logs at the
side of the rebed
as per picture 2.
3. Add the crystals
to the base of the
rebed in between
the logs then lay
the smaller logs on
top as per picture 3.
Take care not to allow any crystals to spill out of the
rebox, then ret the top lid and x in place with the
screws provided.
6

Suggested Log Layout - Astwood
1. Place the 5 large
logs in the base of
the stove as per
picture 1.
2. Place the 2 large
curved logs on top
of the rebed as
per picture 2.
3. Add the crystals
to the base of the
rebed in between
the logs then lay
the smaller logs on
top as per picture 3.
Take care not to allow any crystals to spill out of the
rebox, then ret the top lid and x in place with the
screws provided.
7

Suggested Log Layout - Neo
1. Place the 6 large
logs in the base of
the stove as per
picture 1.
2. Place the
remaining large logs
on the rebed as per
picture 2.
3. Add the crystals
to the base of the
rebed in between
the logs then lay
the smaller logs on
top as per picture 3.
Take care not to allow any crystals to spill out of the
rebox, then ret the top lid and x in place with the
screws provided.
8

Dimensions
Malvern
9
465mm
549mm
331mm
Astwood
543mm
602mm
334mm

Thermal Safety Cutout
A thermal cut out device is tted to this appliance which will switch o
the heater if overheating occurs. If this should happen check the air
inlets/outlets for obstructions and clear if required. The appliance will
then take 5 to 10 minutes to cool down and reset. If this does not
happen or if the appliance cuts out again have the appliance checked
by a qualied electrician.
Malvern
Astwood
Neo
Height Width Depth
549mm 465mm 331mm
602mm 543mm 334mm
786mm 490mm 390mm
Dimensions
NEO
10
490mm
786mm
390mm

ON/OFF switch on base of stove at the right hand side
Standby ON/OFF
Flame Setting High Flame
Medium Flame
Low Flame
Smoulder
Heater High
Low
Blue Flame ON/OFF
Manual Controls
Operating Instructions
• Plug the stove into the power
supply.
• Switch on the mains power switch
which is located on the base of the
stove on the right hand side. A
standby orange indicator light will
appear on the screen.
• Press the Standby (ON/OFF) button
and the ame picture will appear.
Press this button again to switch the
ame picture o.
• The ame picture has four bright-
ness settings; high, medium, low
and smoulder. This setting can be
altered by pressing the ame setting
button until the desired setting is
achieved.
• Press the heater button once and
the heater will come on low setting.
There will be an orange indicator
light visible on the screen. For the
high setting press the button again
and a red indicator light will appear
on the screen. The indicator light will
remain visible for a few seconds
before disappearing. Press the
button for a third time and the heater
will turn o. The heater will take 30
seconds to slow down and stop.
• The blue ame button turns the
accentuating blue ame on. A
second press will turn the blue ame
o.
11
STANDBY
FLAME
HEATER
BLUE

Remote Controls
• 7 Day Timer - Allows for three programmable periods per day
• Thermostatic Control - Increase or decrease temperature setting
• Time
• Time Setting - Hours and Minutes
• Adaptive Control - On/O
• Timer O
To insert the batteries (2xAAA) slide the
door completely down, insert the
batteries and slide the door back up
into the original position. Expired
batteries should be disposed at an
appropriate recycling facility.
With the smart remote sliding door
closed the basic remote function
controls the re in the same way as
the manual instructions except for
the blue ame function with can
only be operated manually by use
of the button on the stove.
The remote control supplied is a smart
remote. It is two remotes in one. There
is a basic remote function and a
programmable remote function.
12
ADAPTIVE
ACR
S T O V E S
BATTERY
ADAPTIVE SENDING
FLAME
HEATING
TEMPERATURE
ROOM
TEMPERATURE
DAYS
TIME
STANDBY
ON/OFF
TIME ARROW
FLAME SETTING X4
HEAT X2
TEMPERATURE
ARROW
SMART CONTROL
PANEL
OPEN / CLOSE

Controls
THERMOSTAT
SYNC
TIMER
CHECK
ADAPTIVE
SELECT
CANCEL
SET
UP & DOWN
TIMER OFF
UP/DOWN temperature. For manual control, make
sure you have set your room temperature.
Starts to synchronize the time
Start timer set
Check setting timer and time zone
Switch adaptive function on/o
Select and conrm hour/minute/day setting
during sync and timer
Cancel sync or timer setting
Conrm all settings and send command
Arrow with clock symbol: select hour/minute/day
during sync and timer
Turn o time settings to use the manual control.
Once this button has been pressed it will delete all
programmed settings.
Adaptive Controls
Adaptive Control only works in conjunction with the timer programme.
When Adaptive Control mode is selected and turned on the re monitors the
room temperature in relation to the selected target temperature.
If the room temperature is lower than the selected temperature the Adaptive
Control facility will instruct the re to switch on between 2 to 5 minutes
earlier than the set time this is to ensure that the room is at the required
temperature at the selected time.
13

Control Details
Details
• User should synchronize the time
zone rst, otherwise the timer will
not function.
• Next set the timer periods. Can
select one, two or three periods
when the Stove will come on and go
o.
• The Timer needs to be set for each
period.
• Then select the day(s) to use the
setting 1, 2 or 3.
• A maximum of three periods each
day can be selected.
• Time o will turn o all the time
settings.
Time
Press the temperature arrows together to alter the temperature unit to
centigrade or fahrenheit.
Press the SYNC button, then to enter the synchronized setting, the day cursor
will be blinking. Press the time arrow buttons to select the correct day.
Then press the SELECT button to conrm the required day. You will then
move onto the time setting. The hour cursor will be blinking.
Press the time arrow buttons to select the correct hour.
Press the SELECT button to conrm the hour and then move onto the minute
setting.
Press the time arrow buttons to nd the required minutes setting then press
SELECT to conrm the minute setting.
14

Set up
To set up to 3 programmable timer settings
Press the TIMER button. To set the rst time period press the SELECT button
to enter the TIMER 1 setting. The hour cursor will be blinking, use the time
arrow to nd the time required and press SELECT button to conrm. Repeat
this for the minutes setting and followed by the required days setting.
It is important to use the arrow buttons to adjust the day cursor position,
then to use the SET button to choose the required day(s). DO NOT use the
SELECT button to choose the day(s) as the SELECT button moves onto the
next step and if no day (s) are selected the timer will not function. Whilst in
the day setting use the CANCEL button to remove any unwanted settings.
Once all the required times and day(s) have been selected press the SELECT
button to conrm these day(s). The next step, now the screen display will
show the hours cursor blinking. Select the required hour and then minutes
as before then press SELECT to conrm these times.
Press the TIMER button several times until the screen display shows the
setting on timer 2. Press the SELECT button, enter the timing settings for
period 2 in the same manner as period 1. Follow the same procedure for
time setting 3.
The main steps of the timer setting ~ timer on -> day -> timer o. These
three steps will close the loop.
In each time setting, the timer o setting needs to be at least 30 minutes
after the timer on setting.
Pressing the TIMER OFF button will turn o all the timer settings.
15

Set up
First time setting Day 1
Second time setting Day 1
Use the Up/Down arrows to choose the required minutes then press the
SELECT button.
An example of how to program the timer function
is shown below
Press TIME Button
Press SELECT button ON
Hour will blink. Use the Up/Down Arrows to choose the required hour then
press the SELECT button. Minute will blink. Use the Up/Down arrows to
choose the required minutes then press the SELECT button.
Appliance must be programmed to be on for a minimum of 30 minutes
Day will blink. Use the Up/Down arrows to choose the day and press SET
Button.
Then Press the TIME button several times to move to time setting number 2
on the display.
Press SELECT
Hour will blink. Use Up/Down arrows to select Hour and press SELECT
Minute will blink. Use Up/Down arrows to select minutes and press SELECT
This is the First On/O on the Day 1 Setting Completed.
Day will blink. Use the Up/Down arrows to choose Day 1 and press SET
Button.
Press SELECT button OFF 2
Hour will blink. Use Up/Down arrows to select Hour and press SELECT
Minute will blink. Use Up/Down arrows to select minutes and press SELECT
Press SELECT button ON
Hour will blink. Use the Up/Down Arrows to choose the required hour then
press the SELECT button Minute will blink.
16

Set up
Third time setting Day 1
Press the TIME button several times, to time 3 on the display.
Press SELECT button
Technical Specication
Power Supply
General Power
Heat Power
Flame Eect
220V-240V 50Hz
10W - 2000W
1000W - 2000W
10W - 12W
This appliance has an overheating power cut o
safety feature
Hour will blink. Use the Up/Down Arrows to choose the required hour
then press the SELECT button Minute will blink. Use the Up/Down arrows
to choose the required minutes then press the SELECT button.
Day will blink. Use the Up/Down arrows to choose Day 1 and press SET
Button.
Press SELECT button OFF
Hour will blink.
Use Up/Down arrows to select Hour and press SELECT
Minute will blink.
Use Up/Down arrows to select minutes and press SELECT
Day will blink. Use the Up/Down arrows to choose Day 1 and press SELECT
Button.
Then move on to the next day.
If a third setting is not required set 0 for all the settings
An example of how to program the timer function
is shown below
17

Maintenance Instructions
Cleaning the stove
Switch o the power to the stove and remove plug from socket. Allow the
appliance to cool before cleaning.
Use a soft, damp (not wet) cloth.
Household glass cleaner can be used on the glass door and the inner glass
fascia. Ensure no overspray can enter the workings of the stove.
Warranty
Thank you for purchasing your ACR Stove.
Our electric stoves are guaranteed against faults and hidden defects for a 24
month period subject to the following conditions:
• The appliance has been installed and operated in accordance with our
instruction manual
• The appliance has not been modied, misused or tampered with
• The appliance has not been used for anything other than domestic
applications
The following components are considered as consumables and are,
therefore, excluded from the guarantee:
• Reective panels, glass panels, acrylic panels, logs, embers, cable, plug
Your statutory rights are not aected by this warranty. In the unlikely
event of a claim, please complete the warranty claim form provided and
return to ACR Heat Products, Unit 1, Weston Works, Weston Lane, Tyseley,
Birmingham, B11 3RP, England.
Alternativley please email a completed copy of the warranty claim form
over to [e-mail].
18

ACR Heat Products Limited, Unit 1, Weston Works,
Weston Lane, Tyseley, Birmingham, B11 3RP, England
Tel: [phone]
Email: [email protected].uk
Fax: [phone]
www.acrheatproducts.co.uk