ACR STOVES Neo 1C-ECO User manual

Neo-Eco Range
Wood Burning Stove • Model Neo 1C/3C/1F/3F/1P/3P-ECO
To be retained by the user for future reference
Thank you for purchasing an ACR Heat Products stove
TECHNICAL MANUAL
Document NEO-ECO 0101 • Version 1 Date 04/06/20
Serial Number:
WOOD
BURNER
DEFRA
EXEMPT
AIRWASH
SYSTEM
10
YEAR
10
YEAR
WARRANTY
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Important!
• Before installation and/or use of this
appliance please read these instructions
carefully to ensure that all requirements are
fully understood.
• This appliance must be installed by a
registered engineer, or approved by building
control, failure to do so may endanger life and
property.
• All the instructions in this manual should work
in conjunction with building regulations
document J. If there is a variation the most
stringent requirement should be adhered to.
• The installation of this appliance must comply
with current Building Regulations and local
regulations, including those referring to
national and European standards.
• Do not operate this appliance if it becomes
damaged.
• Improper use, maintenance or fitting parts
other than those approved by the
manufacturer could lead to the appliance
becoming damaged or unsafe which in turn
could lead to personal injury or damage to
the property and will void the warranty.
• The appliance must not be modified in
anyway unless authorised by ACR Heat
Products Ltd.
• The appliance should be inspected regularly
to ensure the airways are clean and free from
obstruction and the chimney swept at least
once a year.
• The external surfaces of this appliance will be
very hot to the touch when in operation and
due care will need to be taken when
operating the appliance to ensure safety. A
fire guard should be fitted if it is likely that the
elderly, infirm or children may come into
contact with the appliance.
• This appliance has been designed for
intermittent operation.
• This appliance must not be used as an
incinerator.
• Each installation is unique to the property, the
information contained in this manual may not
give exact installation requirements for your
installation.
• The installation must comply with Building
Regulations, European Standards and Local
authority bylaws. Asbestos This appliance
contains no asbestos, if there is the
possibility of disturbing any asbestos in the
installation of this appliance then specialist
advise must be sought and appropriate
precautions taken. Metal Parts This appliance
may contain sharp metal edges, take care
when installing or servicing this appliance to
avoid personal injury. Please use appropriate
personal protective equipment at all times.
To ensure that you gain the most from your purchase, please take a few minutes
to read through this manual before lighting the appliance for the first time.
Since April 2002 only registered competent installers can install solid fuel appliances. Installations
carried out by non-registered installers must be inspected by local authority building control.
For more information please contact hetas at: www.hetas.co.uk or telephone: [phone]
Before installation, please ensure that the correct model has been supplied.
Please make a note of the serial number of your appliance in the space provided on the front cover of
this manual as this will be requested if you require technical assistance in the future.
Please also ensure that the commissioning checklist at the rear of the manual is completed in full.
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3
Technical Data & Declaration of Performance
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4
Neo-Eco Range Specifications
Fuel
Wood logs
Nominal Output
5 kw
Net Efficiency
79.4%
Max Hearth Temp
Less than 100°C
Weight
110 kg
Max Log Size
40 cm
Flue Diameter
125 mm (inside dia)
Flue Location
Top or Rear
Floor to centre of rear flue outlet
920 mm
Rear of stove to centre top flue outlet
145 mm
Construction
Cast Iron and Steel
Neo 1C - ECO / 3C - ECO
490 390
1037 1062
Fuel
Wood logos
Nominal Output
5 kw
Net Efficiency
79.4%
Max Hearth Temp
Less than 100°C
Weight
105 kg
Max Log Size
40 cm
Flue Diameter
125 mm (inside dia)
Flue Location
Top or Rear
Floor to centre of rear flue outlet
920 mm
Rear of stove to centre top flue outlet
145 mm
Construction
Cast Iron and Steel
Neo 1P - ECO / 3P - ECO
390490
670360
1055 1030
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5
*** Please note that Building Regulations Document J advises that additional permanent air supply is
required for appliances with an output of above 5Kw.
With modern properties additional air may be required as Document J suggests that additional air
would be a benefit.
• If design air permeability ≥5.0m³/ (h.m²) then 550mm²/kW of appliance rated output above 5kW
Or
• If design air permeability ≤5.0m³/ (h.m²) then 550mm²/kW of appliance rated output
• If in doubt, please consult your registered installer for advice.
DO NOT INSTALL IN A ROOM CONTAINING AN EXTRACTOR FAN UNLESS THE APPLIANCE
HAS BEEN CORRECTLY TESTED IN ACCORDANCE WITH BUILDING REGS DOC J
Fuel
Wood logs
Nominal Output
5 kw
Net Efficiency
79.4%
Max Hearth Temp
Less than 100°C
Weight
90 kg
Max Log Size
40 cm
Flue Diameter
125 mm (inside dia)
Flue Location
Top or Rear
Floor to centre of rear flue outlet
675 mm
Rear of stove to centre top flue outlet
145 mm
Construction
Cast Iron and Steel
Neo 1F - ECO / 3F - ECO
490 397
795
125
820
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The Clean Air Act 1993 and Smoke Control Areas
DEFRA
EXEMPT
Under the Clean Air Act local authorities
may declare the whole or part of the
district of the authority to be a smoke
control area. It is an offence to emit
smoke from a chimney of a building,
from a furnace or from any fixed boiler if
located in a designated smoke control
area. It is also an offence to acquire an
"unauthorized fuel" for use within a
smoke control area unless it is used in
an "exempt" appliance ("exempted"
from the controls which generally apply
in the smoke control area).
In England appliances are exempted by
publication on a list by the Secretary of
State in accordance with changes made
to sections 20 and 21 of the Clean Air
Act 1993 by section 15 of the
Deregulation Act 2015. Similarly in
Scotland appliances are exempted by
publication on a list by Scottish
Ministers under section 50 of the
Regulatory Reform (Scotland) Act 2014.
In Northern Ireland appliances are
exempted by publication on a list by
the Department of Agriculture,
Environment and Rural Affairs under
Section 16 of the Environmental Better
regulation Act (Northern Ireland) 2016.
In Wales appliances are exempted by
regulations made by Welsh Ministers.
• The Neo-Eco range
(1C/3C/1F/3F/1P/3P) has
been recommended as
suitable for use in smoke
control areas when
burning wood. As such,
when the secondary/tertiary slider
is in the closed position it remains
open by 24mm and is prevented
from closing by a screw.
Further information on the requirements
of the Clean Air Act can be found here:
www.gov.uk/smoke-control-area-rules
Your local authority is responsible for
implementing the Clean Air Act 1993
including designation and supervision of
smoke control areas and you can
contact them for details of Clean Air Act
requirements.
CO Alarms
It is required by building regulations that
whenever a new or replacement
wood/solid fuel or biomass appliance is
installed in a dwelling a carbon monoxide
alarm to BS EN 50292:2002 must be fitted
in the same room as the appliance.
The alarm should be installed according
to the alarm manufacturers instructions
and should not be considered a substitute
for the appliance being installed
incorrectly or regular maintenance of the
appliance or flue system by a competent
person.
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Installation Instructions
Location of the unit
The appliance must stand on a level,
non-combustible hearth with a minimum
thickness of 12mm.
The Neo-Eco range of stoves has been
tested and approved for use with a
superficial hearth, therefore the hearth
temperatures are below 100°C and the
use of a constructional hearth is not
necessary.
The superficial hearth must extend fully
beneath the appliance and extend
150mm to either side and 225mm in
front of the appliance.
The hearth should also incorporate a
clearly defined edge (change of
level/clear demarcation line) to
discourage the placement of
combustible materials within the hearth
area.
The hearth and building construction
must be of a suitable material to comply
with current building and local authority
regulations.
The fabrication of the construction must
have a suitable load bearing capacity for
the appliance and hearth.
If in any doubt, please consult a
competent person for advice before
proceeding.
Important information
Before installation and/or use of this
appliance please read these instructions
carefully to ensure that all requirements
are fully understood.
This appliance must be installed by a
registered engineer, or approved by
building control, failure to do so may
endanger life and property.
All the below instructions should work in
conjunction with building regulations
document J, if there is a variation the
most stringent requirement should be
adhered to. Each installation is unique
to the property, the information
contained in this manual may not give
exact installation requirements for your
installation.
The installation must comply with
Building Regulations, European
Standards and Local authority bylaws.
Metal Parts
This appliance may contain sharp metal
edges, take care when installing or
servicing this appliance to avoid
personal injury. Please use appropriate
personal protective equipment at all
times.
Fire Cement
Some types of fire cement are caustic
and should not be allowed to come into
contact with the skin. In case of contact
wash immediately with plenty of water.
Asbestos
This appliance contains no asbestos.
If there is the possibility of disturbing
any asbestos in the installation of this
appliance then specialist advice must
be sought and appropriate precautions
taken.
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Ventilation
Requirements
Building Regulations document J states
that purpose provided permanent
ventilation is not required in England
and Wales unless the appliance nominal
rated output is greater than 5kW.
The Neo-eco range of stoves have a
nominal output of 5Kw and therefore do
not require additional ventilation, unless:
• The air permeability of the building is
less than 5.0m³/ (h.m²), then 550mm
of permanent ventilation/Kw of the
nominal output is required as per
Building Regulations document J.
• If the appliance is installed into or
adjacent to, a room containing an
extractor fan then additional testing
and ventilation is required in line with
Approved Document (A.D.) 1.21
If difficulty in starting the fire or any
excessive fuming is experienced,
ventilation may be used in place as
required to eliminate these flue
problems.
If a flue draught stabiliser is fitted then
extra ventilation is required. See
Document J of the Building Regulations
for detailed guidance especially in new
build properties which often require
purpose provided ventilation be added.
Outside direct combustible air
connection
The Neo-Eco range of stoves are
supplied with the ability of using a
dedicated 100mm diameter direct
connection duct through a suitable route
to the outside air. It can be connected to
the underside of the stove and should
be fitted at the time of stove installation.
Only the approved kit for ACR stoves
should be used (DA100)
This is designed to supply all the
necessary air(Primary, Secondary and
Tertiary) for safe combustion and
operation of the stove.
Providing there is no depressurisation of
the property by mechanical or other
types of ventilation, the flue, chimney
and ventilation duct are working
correctly, and properly maintained clear
of obstructions or leaks etc.
The kit supplies all the primary,
secondary and tertiary air to the stove
and may be used where mechanical
ventilation and heat recovery (MVHR)
units are used.
Some additional instructions for
installation are provided with the
dedicated kit supplied.
NOTE: in order to register the
installation with HETAS/Building
Control as of 2016 certain extra
testing and certification is required
if using an outside air connection.
Flue Draft
A flue draught at the flue collar of the
appliance with a minimum reading of
2.2mm to a maximum 3.5mm water
gauge (22 to 35 Pascals) is required for
satisfactory appliance performance.
This relates to 12-25 Pascals at the
tapping on EN13240/13229 test rigs
which is often quoted.
The Neo-Eco range requires a minimum
of 12Pa within 3 minutes of ignition (with
the stove door closed) for correct
combustion.
The flue draught should be checked
under fire at start up and high output, if
the values fall outside of the stated
parameters then remedial works should
be carried out.
If it greatly exceeds the recommended
maximum, a draught stabiliser must be
fitted in line with building control
document J so that the rate of burning
can be controlled to prevent overfiring.
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Flue Requirements
The flue must comply with current
Building Regulations Document J.
The Neo-Eco range of stoves have an
internally removable baffle, and
therefore are able to be swept through
the appliance.
The construction of masonry, flue block,
insulated flue systems and flexible flue
liners must comply with the
manufacturers instructions at all times.
The flue must be:
A 150mm flue diameter is
recommended, 125mm may be
used if the appliance still has its
smoke exempt stop in place
In sound condition and provide
sufficient draft (minimum 12Pa
within 3 minutes of ignition) and a
minimum of 22Pa at high output
level
Suitable for use with solid fuel
burning appliances
Be able to clean the entire length of
the flue system without removal of
the appliance
Free from deposits
Well insulated
At least 3.5m in height from flue
collar to termination, with no more
than 4 x 45º bends in any one flue
system and have a maximum
horizontal length of no more than
20% of the overall vertical height
The termination should be sited as
to avoid a negative pressure zone
The flue must not be:
Shared with other appliances
Weight bearing on the appliance
A smaller diameter than the
appliance flue collar size (125mm)
Rear flue installations
The Neo-Eco range of stoves is capable
of a rear flue option.
If this is a preferred flueing option, then
careful consideration should be given to
minimising the horizontal length of flue
from the appliance collar to where the
flue-way transitions to vertical.
Building regulation document J states
that a maximum horizontal length of
150mm is permissible, however up to
450mm is acceptable providing that a
flue draft calculation is completed and
approved, by both the manufacture of
the flue components and the appliance
manufacturer in writing.
This documentation must accompany a
successful flue draft test as stated
above and inline with Building
regulations document J.
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The Neo-Eco range of stoves can be
recessed into a suitably sized, non-
combustible fireplace or stood close to
non-combustible materials.
However a permanent free air gap of at
least 50mm is recommended to be left
at each side, 150mm above and at least
50mm at the back of the stove to obtain
reasonable heat output and for access
to the stove for removal, maintenance
and servicing.
A clearance of 150mm to each side will
give a better heat output and facilitate
any remedial works to be undertaken.
For a corner installation the same
guidelines apply but consideration
should be taken to allow the door to
fully open.
To calculate the distance from the glass
to any combustible materials please see
the below combustible material chart.
In accordance with Building Regulations
document J all non-combustible walls
closer than 400mm to the stove should
be at least 75mm thick. Please refer to
Building Regulations document J for all
other stipulations regarding building
structure.
If using single wall flue pipe, there must
be a clearance of at least 3 times the
diameter of the flue pipe (e.g. 125mm
diameter pipe = 375mm minimum
clearance) from any combustible
materials e.g. wooden beam, this can be
measured using a “line of sight” This
distance may be reduced by using an
appropriate heat shield in line with
Building regulations document J and
maintaining a 12mm air gap between the
shield and the combustible material.
Curtains and soft furnishings should be a
minimum of 1m away from the appliance.
Adequate space should be provided for
servicing the appliance.
Please be mindful of heat transfer to
electronic devices and artwork hung over
the fireplace.
Please remember that this appliance has
been designed to provide heat and if
installed into a recess enough space
should be left around the appliance to
enable the heat produced to rise and
escape from the recess back into the
room.
Clearances to combustible materials
Clearances to non-combustible materials
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Neo Eco 1C/F/P clearances to combustible materials
Neo corner installation, insulated / single
skin flue, with / without heat shield.
Neo insulated / single skin flue,
no heat shield.
Neo single skin flue with heat shield. Neo insulated flue with heat shield.
350mm 350mm
350mm 350mm
350mm
250mm from
optional heat shield 50mm rear from
optional heat
shield
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Neo Eco 3C/F/P clearances to combustible materials
Neo corner installation, insulated / single
skin flue with / without heat shield.
Neo insulated / single skin flue,
no heat shield.
Neo single skin flue with heat shield. Neo insulated flue with heat shield.
500mm 500mm
500mm500mm
350mm
50mm rear
from optional
heat shield
250mm rear
from optional
heat shield
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Optional Rear Heat shield for Neo-Eco range
The Neo-Eco range of stoves has the
option of being fitted with a rear heat
shield to greatly reduce the distance to
combustible materials behind the stove.
If using an insulated flue system to
achieve minimum clearances, an
integrated, insulated appliance
connector, such as the Midtherm HT-S
Starter length must be used. When
installing such an adaptor please ensure
that a minimum of 10mm gap is left
between the top casting and the adaptor
for expansion and maintenance
purposes.
Installing the rear heat shield
Please ensure that the heat shield is
fitted prior to the appliance being placed
in it’s final installation position.
The heat shield is installed onto the
existing rear panel of the stove.
• Align the 4 x locating hooks to the 4 cut
outs located top left/right and mid
left/right of the rear panel.
• Fully locate the hooks onto the rear
panel and make sure that heat shield is
secure.
• The stove is now ready for it’s final
placement.
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Installation of the unit
The appliance is supplied pre-assembled
with the flue spigot in the top exit position
and the Smoke Exempt stop in place.
The Smoke Exempt stop must not be removed
unless the appliance is installed in a non-
smoke exempt area and this action should only
be undertaken by a competent person.
To remove the smoke exempt stop,
remove the M8 smoke exempt bolt from
the underside of the combustion chamber,
this will allow the air control wheel to fully
close.
Pre-installation assembly
Carefully remove the wooden packing
crate and plastic weather shield from
the stove, open the appliance and
check the contents.
Make sure that none of the internal
components have moved in transit.
If you intend to use the appliance as a
rear flue stove please follow the below
instructions.
Remove the vermiculite baffle by lifting
and easing the rear edge forward
through the combustion chamber.
Remove the upper steel baffle.
Remove the partially cut rear blanking
plate from the outer rear panel and
discard Remove the 2 x 10mm bolts
located on the inner rear blanking plate
and remove.
Remove the free floating top plate and
remove the 2 x 10mm bolts securing
the flue collar in place.
Reattach the flue collar to the rear exit
aperture and attach the inner blanking
plate to the top flue aperture.
Replace the free floating top plate and
insert the cosmetic flat steel plate into
the recess on the top plate.
The flue system can now be installed
from the rear flue collar inline with
Building Regulations document J.
Stove installation
Prior to installation please confirm that the
correct model ACR stove has been
supplied.
Packing list
Your Neo-Eco stove will contain:
• 1 x Technical manual
• 1 x Pair of ACR heat resistant gloves
• 1 x Ashpan lid
• 1 x Energy label
• 1 x Cosmetic blanking plate
If in the unusual instance that any of these
component are missing please contact
either your suppling dealer or ACR direct
to inform as failure to do this may result in
these items incurring a charge.
Installation requirements
The installation must comply with Building
Regulations document J, European
Standards and Local authority bylaws.
Commissioning and handover
After the installation is complete test as
per Building Regulations document J and
complete the commissioning document
located in this manual.
Failure to complete the commissioning
document contained within this manual
may invalidate the warranty
Advise the customer to “burn in” the stove
and not to fire the appliance at full output
for at 3 - 4 days.
Explain that the stove can provide a much
higher or lower output than the rated heat
outputs depending upon fuel loads used
and how they are operated.
Warn the customer that using excessive
air (having the air controls fully open for
too long) can over-fire and irreparably
damage the stove.
Damage caused by over firing is NOT
covered by any warranty.
On completion of the installation and
commissioning, check all parts of the
appliance are correctly fitted and ensure
that the operating instructions and
operating tools (including gloves and any
multi-functional tool if supplied) for the
stove are left with the customer.
You must be sure to advise the customer
on the correct use of the appliance with
the fuels likely to be used on the stove and
warn them to use only the recommended
fuels for the stove.
1
2
3
4
5
6
7
8
9
10
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Operating Your Stove
Recommended Fuels
Wood: hardwood such as ash, oak and
beech which have been cut for at least 2
years and stored under shelter. The logs
should have a maximum moisture content
of 20%. Maximum log length 400mm,
maximum width 125mm.
Prohibited Fuels
Green wood: i.e wood which is less than
2 years old with a moisture content of
above 20%.
Recovered wood: i.e pallets, railway
sleepers etc. These will have been
chemically treated and will pollute the
atmosphere and possibly overheat the
appliance.
Smokeless fuels
Housecoal or Bituminous coal: these
fuels will soot up the airways of the stove
and possibly overheat the appliance.
Petroleum Based Coke: over 20%
content - this will overheat the appliance
and possibly damage the unit.
Liquid fuels
Paraffin fire lighter blocks: these can
cause damage to the glass of your
appliance
Important note
You may also experience fumes and a
haze being given off by the stove during
the first firing and possibly for the next
couple of firings as the paint cures. This is
normal but please ensure that the room is
well ventilated during this period.
In the rare event of a malfunction due to
overheating or a chimney fire, the air slides
should be shut down completely and the
fuel allowed to burn out. In the event of a
chimney fire, once the air control has been
closed completely, dial 999 for assistance.
If the appliance has overheated, the
appliance and flue will need to be
inspected for any damage before it can be
operated again.
Using your appliance for the
first time
• To allow the appliance to bed in, and
fixing glues and paint to fully cure, only
fire the appliance using kindling and just
get hot for at least three fires.
• Before lighting the next small fire please
allow the appliance to return back to
room temperature.
• During these first small fires you may
experience a haze and unpleasant smell
as the paint cures, do not touch the paint
and keep the room well ventilated.
Please note that during the first firing, we
recommend a small fire is lit and that you
slowly increase the temperature to enable
the various parts to expand normally.
Always ensure that the ash drawer is fully closed before operation
of the appliance
Always check with your dealer or
directly with the manufacturer as
using the incorrect fuel may
invalidate your guarantee and
damage your appliance.
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• Rotate the air control wheel fully to the
right until the wheel stops, you should
now have the four grooves central to the
appliance door
• Place two small wood logs onto the
grate leaving a small 20mm gap between
the logs
• Place 10-12 pieces of kindling on top of
the logs in a cross hatch method
• Place a non-paraffin based firelighter on
the top of the kindling
• Light the firelighter and push the door to
but do not engage the handle lock fully
• Wait for the fuel load to fully ignite
(approximately 3 minutes) before fully
closing the door and engaging the
handle
• Once the fuel load has fully establish
(approximately 5 minutes) the air control
wheel can be regulated down to the
desired comfort setting
• The burning rate can be altered by
moving the air control wheel to the left to
regulate the amount of air entering the
combustion chamber and therefore the
heat output of the stove:
• 4 grooves - max air - max output
(start-up/refuelling only)
• 3 grooves - full secondary/tertiary
air - high output
• 2 grooves - medium
secondary/tertiary air - medium
output
• 1 groove - low secondary/tertiary
air - low output
• Note - the stove is pre-fitted with a
smoke exempt stop which will prevent
the air control wheel from fully closing
therefore the wheel will stop between 1 -
2 grooves
• Care should be taken to ensure that the
logs are not placed where there is a
danger that they may fall onto the glass
or out of the chamber when the door is
opened.
• Never load logs into the appliance that
are oversized or too long for the
combustion chamber, they could press
against the glass and cause damage
when alight. The maximum log length is
400mm
• Never operate the stove with the sliding
ash drawer open, always fully close the
drawer before firing and make sure that it
clips into place. If the ash drawer is open
then this WILL cause the stove to
overfire and this WILL damage the
appliance
• Never empty the ashes when the stove is
in operation, always wait until the stove
had burned out and cold.
• NEVER leave the ashes inside the
building, this can cause dangerous
levels of harmful Carbon Monoxide to
form in your home
• A helpful video on lighting your ACR
Neo-Eco stove can be found on our
website “A guide to lighting your ACR
Stove”:
https://acrheatproducts.com/video
• For more helpful information please visit
the frequently asked questions section
on our website:
https://acrheatproducts.com/faqs
User Instructions
Please read carefully to get the best from your ACR stove
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Re-fueling
When re-fuelling the stove always refuel
onto a bed of hot embers, fully open the
air control wheel until the new fuel is well
alight, before adjusting the air control for
the desired setting.
If there is insufficient burning material in
the firebed to light a new fuel charge,
excessive smoke emission can occur.
Refuelling must be carried out onto a
sufficient quantity of glowing embers and
ash that the new fuel charge will ignite in a
reasonable period. If there are too few
embers in the fire bed, add suitable
kindling to prevent excessive smoke.
Fuel overloading
Never overload the stove - it will work very
well with two medium sized logs. The
amount of fuel specified in this manual
should not be exceeded, overloading can
cause excess smoke and may cause
products of combustion to spill into the
room.
Stove slumbering
The Neo-Eco range of stoves has been
designed and tested as an intermittent
wood burning appliance.
Under no circumstances should this
appliance be operated as a slumber style
of stove or for continuous overnight
burning.
This may cause damage to the appliance
and cause excess smoke and pollutants to
enter the atmosphere.
Glass
Never operate the appliance if the glass
panel is broken or cracked. This can cause
the appliance to overfire, which may
damage the appliance and flue system
and may cause a danger to persons and
property. Only use once the glass is
replaced and the sealing gaskets checked
for integrity. Only replace with a
manufacturers approved glass.
Operation with door left open
Operation with the door open can cause
excess smoke and overfiring of the
appliance. The appliance must not be
operated with the appliance door left open
except as directed in the instructions.
Dampers left open
Operation with the air controls or
appliance dampers open can cause
excess heat within the appliance. The
appliance must not be operated with air
controls, appliance dampers or door left
open except as directed in the
instructions.
Never leave the stove unattended
until the new fuel is well alight.
Persistent fume emission is
dangerous and must be
investigated.
If fume emission persists, open doors and
windows to ventilate the room and let the
fire die out. Have the chimney inspected
for blockages and clean if required. Do not
relight the fire until the cause has been
found. We recommend that you seek
professional advice.
This appliance has been designed to be
burned with the door closed at all times
other than when refuelling.
It should not be operated as an open fire.
Typical refuelling intervals for wood is 1
hour.
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18
Maintenance
Daily Maintenance
• The grate should be cleaned regularly
and the ash pan emptied daily.
Never allow the ash in the ashpan to
overfill allowing ash to be in contact
with the underside of the grate.
This will overheat the grate and cause
premature wear and distortion.
• The glass can be cleaned using a soft
damp cloth or a stove glass cleaner
(ACR Glassbright cleaner is available
from your local ACR stockist).
• Do not clean the glass of your stove
with abrasive cleaners or scratch pads
as this may damage the surface of the
glass causing it to weaken.
• Never allow the door gasket to
become wet when cleaning the glass,
this will deteriorate the gasket
prematurely.
Periodic Maintenance
• The chimney should be swept at least
once a year together with the flue pipe
connection. Care should be taken to
ensure that there is not a build up of
soot on the baffle and in the airways of
the appliance.
• If the appliance has not been operated
for long periods, the flue should be
inspected and swept before use to
ensure there are no blockages within
the flue.
• The internal vermiculite panels of the
appliance should be checked regularly
for soundness. If any wear and tear is
found, we recommend these parts are
replaced immediately.
• Check the rope door seals are intact
and are not worn. These should be
replaced on an annual basis to ensure
the correct operation of this appliance.
• Is advisable as part on the periodic
maintenance of your appliance to
lubricate the moving parts of your
stove i.e. handle, air control, door
hinges, ash pan runners, with a
suitable high temperature dry lubricant
(i.e. micro-fine graphite powder) this
will ensure the correct operation of
your appliance.
• It may be necessary to adjust to
tension of the door closing mechanism
during the lifetime of the appliance as
the sealing rope will compress over
time, this is achieved by the adjusting
the bracket on the body of the stove
to the required tension.
Summer
• When the stove is not going to be
used for long periods e.g. the summer
months, we recommend that you keep
the air slides fully open and the door
slightly ajar if possible. This will help to
prevent condensation which may in
turn lead to internal corrosion of
component parts.
We recommend that the appliance is serviced
annually by a competent engineer to ensure it’s
continued safe operation.
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19
Refractory internal panels
Neo Eco 1C/F/P glass refactory panels
parts diagram:
Neo Eco 3C/F/P glass refactory panels
parts diagram:
During the normal operation of your
ACR stove, the refractory panels will
experience heating and cooling.
Sometimes minor hairline cracks can
occur. All ACR stoves have a steel or
cast iron structure behind the panels
and therefore even if the cracks get
larger, the stove will still operate safely.
It is advisable to replace the internal
panels when:
• The cracks are greater than 3mm.
• The surface of the refractory panel has
eroded more than 25% of it's original
thickness, or
• When the panel starts to crumble and
fall apart in chunks.
To prevent the issue from happening
and prolong the life of your internal
panels, the homeowner should "burn in"
the refractory panels in the new
appliance by building small kindling fires
to begin with and then gradually
working up to a larger fire. When adding
more fuel to the fire, caution should be
used to prevent excessive mechanical
damage to the panels.
ACR Heat Products bears no
responsibility for the loss or damage of
any kind to the internal panels during or
after installation or during the normal
operation of the appliance.
Use only replacement parts
recommended by the manufacturer.
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20
Commissioning Check List
Please tick boxes when each procedure is completed
Ensure that the serial number has been recorded on the
front of the manual for future use
Visual inspection of appliance and flue ensure that all
internal components are fitted correctly (these may have
shifted in transit)
Ensure the door seals are in good condition and that the
glass is secured correctly in the door (do not over tighten
the glass as this will prohibit its expansion and could
cause the glass to crack)
Test on flue including satisfactory smoke test: Record
flue draught reading
Spillage test preformed in accordance with available
guidance
Check socket joints and seals on the flue and
appliance
Instruct user on correct fuels and fuel storage
Ensure the customer is aware that fumes may be given
off during the first firings as the paint cures
Instruct user on essential maintenance in particular
annual maintenance of appliance and flue
Hand over user instructions & demonstrate operation
and all controls to the user
Ensure that a Notice Plate has been completed and fixed
in position
Ensure that an approved Carbon Monoxide alarm has
been fitted in correct location as per Building Regs Doc J
Installation Company:
Installation Engineers Name:
Pa/Wg
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