Preface and Table of Contents
Product warranty
Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship for
one year from the date of purchase.
This warranty does not apply to any products which have been
repaired or altered by persons other than repair personnel authorized
by Advantech, or which have been subject to misuse, abuse, accident
or improper installation. Advantech assumes no liability under the
terms of this warranty as a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous
testing, most of our customers never need to use our repair service. If
an Advantech product is defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you
will be billed according to the cost of replacement materials, service
time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. For
example, CPU speed, Advantech products used, other hardware
and software used, etc. Note anything abnormal and list any on-
screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return
merchandise authorization) number from your dealer. This allows us
to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and
Replacement Order Card and a photocopy proof of purchase date
(such as your sales receipt) in a shippable container. A product
returned without proof of the purchase date is not eligible for
warranty service.
5. Write the RMA number visibly on the outside of the package and
ship it prepaid to your dealer.
