Airlink101 Raven EDGE/GPRS User manual

Copyright © 1993-2007 AirLink Communications, Inc. All rights reserved.
Raven EDGE/GPRS
User Guide
Version 2.31 - February 2007

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 ii
Information in this document is subject to change without notice.
©Copyright AirLink Communications, Inc., 1993-2007. All rights reserved.
WARNING
The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm
from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Important Notice
Because of the nature of wireless communications, transmission and reception of data can never be guaranteed.
Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant delays or losses of data
are rare when wireless devices such as the AirLink Communications modem are used in a normal manner with a
well-constructed network, the AirLink modem should not be used in situations where failure to transmit or
receive data could result in damage of any kind to the user or any other party, including but not limited to per-
sonal injury, death, or loss of property. AirLink Communications, Inc., accepts no responsibility for damages of
any kind resulting from delays or errors in data transmitted or received using the AirLink Communications
modem, or for failure of the AirLink Communications modem to transmit or receive such data.
Safety and Hazards
Do not operate the AirLink Communications modem in areas where blasting is in progress, where explosive
atmospheres may be present, near medical equipment, near life support equipment, or any equipment which
may be susceptible to any form of radio interference. In such areas, the AirLink Communications modem MUST
BE POWERED OFF. The AirLink Communications modem can transmit signals that could interfere with this equip-
ment. Do not operate the AirLink Communications modem in any aircraft, whether the aircraft is on the ground
or in flight. In aircraft, the AirLink Communications modem MUST BE POWERED OFF. When operating, the Air-
Link Communications modem can transmit signals that could interfere with various on board systems. The driver
or operator of any vehicle should not operate the AirLink Communications modem while in control of a vehicle.
Doing so will detract from the driver or operator's control and operation of that vehicle. In some states and
provinces, operating such communications devices while in control of a vehicle is an offence.
Limitation of Liability
The information in this manual is subject to change without notice and does not represent a commitment on the
part of AirLink Communications, Inc. AIRLINK COMMUNICATIONS, INC. SPECIFICALLY DISCLAIMS LIABILITY
FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEM-
PLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS
OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY AIRLINK COMMUNICATIONS, INC. PROD-
UCT, EVEN IF AIRLINK COMMUNICATIONS, INC. HAS BEENADVISED OF THE POSSIBILITY OF SUCH DAMAGES
OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Warranty Summary
For the full and complete text, refer to the warranty appendix in the modem user guide or to the AirLink website
(http://www.airlink.com) for the full text of the warranty.
Software: Software is warrantied for 90 days to work in substantial conformance to applicable software specifi-
cations. AirLink’s sole obligation is to, at their option, refund the liscense fee or replace the software with other
software.
Hardware: All equipment is warrantied for one year after delivery to conform with AirLink’s specifications and be
free from manufacturing defect. Optional warranty extensions can be purchased for two and four years which
would increase the warranty period to three and five years respectively. If under normal use, the hardware
proves to have any such defect and the Customer notifies AirLink of such defect within the warranty period, Air-
Link, at its option, will either repair or replace the same without charge but only upon written authorization and
in accordance with instructions of AirLink using a Return Material Authorization ("RMA") process (details of the
process are in the full warranty statement).
THIS WARRANTY DOES NOT COVER PRODUCTS THAT DO NOT CONFORM TO SPECIFICATIONS BECAUSE OF
ACCIDENT, ALTERATIONS, FAILURE TO FOLLOW INSTRUCTIONS, USE OUTSIDE THE SCOPE OF ANY OTHER
PROVIDED DOCUMENTATION (E.G., USER GUIDE, INSTALLATION GUIDE, QUICK START GUIDE), MISUSE,
ABUSE, NEGLECT, FIRE, FLOOD OR ACTS OF GOD.

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 iii
Contents
Introduction to Raven EDGE/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
EDGE/GPRS Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Establishing an Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Dynamic vs. Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Using Your Raven to Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Common Uses for the Raven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Activation of the Raven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Opening the Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Ejecting the SIM tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Inserting the SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Finishing the SIM installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting the APN with Wireless Ace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Utilities for the Raven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
AceView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Wireless Ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
AceNet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Modem Doctor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
IP Manager and DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Fully Qualified Domain Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Dynamic Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Configuring the Raven for Dynamic IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Eairlink.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
DNS: Using Names Instead of IP addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Configuring DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Data Communication and Host Modes . . . . . . . . . . . . . . . . . . . . . . . . .20
AT Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
PassThru Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
PPP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Slip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
UDP Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
UDP Auto Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Reliable UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
UDP Multicast Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Contents
TCP PAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
TCP Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Hybrid Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Public and Private Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Keepalive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Configuring Keepalive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Data usage using Keepalive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Modbus/BSAP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Modbus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Telemetry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Remote Terminal Unit (RTU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Supervisory Control and Data Acquisition (SCADA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Programmable Logic Controller (PLC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Modbus TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Raven Modbus on UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configuring the Raven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Configuring the Raven at the Polling Host for Modbus on UDP . . . . . . . . . . . . . . . . . . .33
Dynamic IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring the Remote Modems for Modbus with UDP . . . . . . . . . . . . . . . . . . . . . . . .36
Dynamic IPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Connecting the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Connecting the Raven to a computer or other device . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Raven Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Modem Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Optional Mounting Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Installing a Raven with an RTU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Specifications for the Raven EDGE/GPRS. . . . . . . . . . . . . . . . . . . . . . . .48
Physical Characteristics: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Environmental: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Power Management: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Serial Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
AT Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Using Wireless Ace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Using Telnet Terminal Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Direct Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Using AT Commands with a Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
AT Command Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Information and Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Serial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
TCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
UDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

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Contents
Dynamic IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
PPP/Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
PassThru. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
SMTP (including SMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Logging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Telemetry and Addr List (Address List) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
EDGE/HSDPA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Windows Dial-up Networking (DUN) . . . . . . . . . . . . . . . . . . . . . . . . . .96
Installing the Modem Driver in Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Dial-Up Networking (PPP) Configuration for Microsoft Windows . . . . . . . . . . . . . . . . .99
Making a DUN Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Establishing a DUN Connection with Windows Networking . . . . . . . . . . . . . . . . . . . . . . . . 106
Simple Network Management Protocol (SNMP) . . . . . . . . . . . . . . . .108
SNMP Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Management Information Base (MIB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
SNMP Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Raven SNMP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
Listening Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
User Name and Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Trap Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
SNMP MIB Definition for AirLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Warranty Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Warranty Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Standard Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
One Year Standard Equipment Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Optional Two Year Extended Equipment Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Optional Four Year Extended Equipment Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Warranty Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Remedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
WARRANTY DISCLAIMER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
LIMITATION OF LIABILITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
General Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Frequently Asked Questions and Technical Support . . . . . . . . . . . . .120
FAQ Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Power, Antennas, and Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
The Raven’s IP Addresses and Local Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Security for the Raven . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
AirLink Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
AirLink Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
AirLink Documentation and Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 1
CHAPTER 1 Introduction to Raven EDGE/GPRS
FIGURE 1. Raven front and back
EDGE/GPRS Overview
The Raven's rugged form factor is ideal for industrial and commercial applications that require
real-time communications. The Raven provides cellular data communications for a variety of
applications, such as telemetry, public safety, SCADA, traffic control, traffic metering, and more.
EDGE (Enhanced Data rates for GSM Evolution) provides end-to-end packet data services with
an enhanced connectivity building on GPRS technology and using the established GSM net-
works. EDGE provides higher transmission rates and better transmission quality for data than
GPRS. EDGE can carry data at speeds typically up to 384 kbit/s in packet mode.
When EDGE/GPRS is not available, your Raven will fall-back to GPRS for the connection to
Cingular to provide continued connectivity.
General Packet Radio Service (GPRS) is packet-switched with many users sharing the same
transmission channel, but only transmitting when they have data to send. This means that the total
available bandwidth can be immediately dedicated to those users who are actually sending at any
given moment, providing higher utilization where users only send or receive data intermittently.
GPRS provides speeds of 30–70 kbps with bursts up to 170 kbps.

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Introduction to Raven EDGE/GPRS
Establishing an Internet Connection
The Raven uses Cingular as an ISP (Internet Service Provider) to connect you to the Internet.
Steps of a connection:
Dynamic vs. Static IP Addresses
As stated above, when your Raven registers on Cingular’s network, it receives an IP address. There
are two types of addresses on networks: dynamic and static.
•Dynamic addresses are assigned on a “need to have” basis. Your Raven might not always
receive the same address each time it connects with Cingular.
•Static addresses are permanently assigned to a particular account and will always be used
whenever your Raven connects to the Internet. The IP address will not be given to anyone else.
Most ISPs (cellular included) use dynamic IP addresses rather than static IP addresses since it
allows them to reuse a smaller number of IP addresses for a large number of customers. A
dynamic IP address is suitable for many common Internet uses, such as web browsing, looking up
data on another computer system, or other client functions (such as data only being sent out or only
being received after an initial request).
1. When your Raven is powered on, it automatically searches for cellular service using EDGE/
GPRS.
2. Your Raven establishes a PPP (Point to Point Protocol or “dial” up connection) link to Cingu-
lar’s network, also called registering on the network, and receives an IP address.
3. When your Raven has received its IP address from Cingular, then it is ready to allow you to
connect to the Internet.
FIGURE 2. Using the Raven to connect to the Internet
Internet

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 3
Introduction to Raven EDGE/GPRS
Common Uses for the Raven
If you need to contact your Raven, a device connected to the modem, or a host system using the
modem from the Internet, you need to have a known IP (such as one which is static) or domain
name (an IP address which is converted by a DNS server into a word based name). If you have a
dynamic IP address for your modem, you can use a Dynamic DNS service (such as IP Manager,
page 14) to translate your IP address into to a domain name.
Caution: If you want to connect remotely to your Raven using TCP/IP, the IP
address given to your modem by the network cannot be a private or internal IP
address (such as a custom APNData Link) unless you are on the same network or
inside that network’s firewall (such as with frame relay).
Using Your Raven to Connect to the Internet
In Public Mode, your Raven will pass the IP address from Cingular’s network to your device or
computer. In Private Mode, your modem will assign configured, static local network IP addresses
for the modem and your device.
The modem will perform a one-to-one routing for all internet traffic to and from the computer or
other end device.
If you need to have more than one device connected to the Internet through the modem, you will
need to have a router connected to the modem. The modem would provide the one-to-one con-
nection to the router with the router configured to provide a broader NAT service to the other
devices connected to it.
To use your Raven’s serial port to connect to the Internet from your computer, you need to con-
nect the computer directly to the Raven’s serial port with a straight-through serial cable and use
Dial-Up Networking (DUN).
The Raven’s rugged construction and cellular connection make it ideal for use in remote and/or
industrial locations.
The Raven can be used for telemetry and for more advanced communication to the device or
devices behind it.

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 4
Introduction to Raven EDGE/GPRS
FIGURE 3. Backup connection to the Internet
FIGURE 4. Financial Point of Sale and Kiosk
FIGURE 5. Automation and Telemetry

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 5
CHAPTER 2 Activation of the Raven
To install the SIM, you will only need a small phillips head screw driver.
a. Unplug the Raven’s power and all cables.
b. Using a small phillips head screw driver, remove the screws on the back of the Raven.
c. Slide the casing off of the Raven and set it aside.
b. Slide the tray out of the slot.
1. Opening the Case
FIGURE 1. Raven back
2. Ejecting the SIM tray
a. Using the tip of a PDA stylus, an unbent paperclip, or other slim blunt item press the yellow
button of the SIM tray. On the Raven, the button is between two boards.
FIGURE 2. Tray button: Raven

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Activation of the Raven
FIGURE 3. Empty SIM Tray
a. Place the SIM into the tray and gently press to click it into place.
FIGURE 4. SIM Tray with a SIM
b. Slide the tray back into the modem and gently press to click it into place.
a. Slide the Raven back into the case.
b. Secure the back of the Raven with the screws.
Setting the APN with Wireless Ace
The APN (Access Point Name) is the way your modem knows how it will be communicating with
the network. The APN allows custom IP addressing and tailoring your company's wireless IP solu-
tion to meet the security and IP addressing requirements of your applications.
3. Inserting the SIM
The SIM may be a different color than this
example.
FIGURE 5. Inserting the SIM: Raven
4. Finishing the SIM installation

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Activation of the Raven
Most Cingular accounts use the default addressing solution of Private or Public IP addresses sup-
plied by the Internet and Proxy APNs. Only if you have a Static or Custom IP address should you
need to configure a custom APNs.
To configure the APN, you need to use Wireless Ace. If you haven't installed Wireless Ace refer to
the "software required" section on page 1 of this guide.
A. Click on Connect.
FIGURE 6. Wireless Ace: Connect
FIGURE 7. Wireless Ace: EDGE/HSDPA
1. Powere on your Raven and connect directly to the serial port on your computer.
2. Start Wireless Ace and connect to your modem.
Start > All Programs > AirLink Communications > Wireless Ace 3G > Wireless Ace 3G
B. Select PPP.
C. Select the COM port to which the modem is connected on your computer (commonly COM1).
D. Type in the modem’s password (default 12345).
3. Select EDGE/HSDPA from the menu on the left side of Wireless Ace (under “Groups”).
4. Type in the APN in the new value field of *NETAPN.

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Activation of the Raven
FIGURE 8. Wireless Ace: *NETAPN
For most Cingular accounts the APN for your modem will be Internet or Proxy. Consult with your
account representative on which APN to use.
If you need to configure your modem for a custom APN, after entering the APN, there is additional
information you will need to enter.
A. Select Misc from the menu on the left side under the Common group.
FIGURE 9. Wireless Ace: Common - Misc
B. Enter the NAI into the new value field for *NETUID and enter your network password into
the new value field for *NETPW.
FIGURE 10. Wireless Ace: Common - Misc
FIGURE 11. Wireless Ace: Write
5. When you have finished entering the APN settings, click the Write button on the tool bar of Wire-
less Ace and wait for the message “Write Successful” to appear in the status bar.
Internet
[ NAI ]
[ Password ]

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Activation of the Raven
6. It is recommended that you reset your modem after configuring the APN. Either click the Reset
button in Wireless Ace or press the reset button on the modem.

Raven EDGE/GPRS for Cingular - User Guide, version 2.31 10
CHAPTER 3 Utilities for the Raven
AirLink offers a suite of utilities to optimize your Raven’s performance, allowing you to remotely
view status and make changes to the configuration as needed.
•AceView
•Wireless Ace
•AceNet
•Modem Doctor
This section of the Raven User Guide covers basic information about these utilities. For additional
information on a specific application and how to use it, please refer to the user guide for the spe-
cific utility.
AirLink modem utilities, except AceNet, are free of charge to those who own AirLink modems.
You can download the applications and their user guides from the AirLink web site: http://www.air-
link.com/support. Contact your dealer or AirLink representative for information on AceNet.
AceView
AceView is a low-profile monitoring tool to view the status of your AirLink Raven and display net-
work status, IP address, RSSI strength, and other basic connection information.
FIGURE 1. AceView
Note: AceView, Wireless Ace, and AceNet require the Microsoft .NET Framework
v. 1.1 and Microsoft Windows 98, Windows 2000, Windows XP, or later. You can
obtain the Microsoft .NET Framework from Microsoft at: http://
www.microsoft.com/.

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Utilities for the Raven
Wireless Ace
Wireless Ace enables modems equipped with ALEOS to be monitored and configured locally or
remotely.
As long as your Raven is online and publicly accessible, support personnel can access your modem
from anywhere at any time to see how it is operating and how it is configured. Parameter changes
can be made instantly over-the-air.
Once your modem is configured and installed correctly, a template can be made to program other
modems with the same parameter values. This enables quick, accurate deployment of large pools
of modems.
FIGURE 2. Wireless Ace
You can connect to your Raven locally using a DUN connection . The display is dynamically
updated with the current status of the modem. The GPS features are available only for PinPoint
X, PinPoint-E, and PinPoint modems.
When you use DUN to connect to your Raven, AceView can monitor and maintain the DUN con-
nection. The DUN connection features are not available with Windows NT or Windows 98. Refer
to the AceView Guide for information on how to connect using serial for Windows NT or Windows
98.
Most configuration screen shots in this guide are using Wireless Ace.
Connecting to the modem using Wireless Ace is covered in the “AT Commands”
chapter on page 50.

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Utilities for the Raven
AceNet
AceNet’s remote connections use TCP/IP, UDP, or SMS.
AceNet is a separate product which can be purchased from AirLink. Contact your AirLink repre-
sentative for more information.
FIGURE 3. AceNet
FIGURE 4. AceNet Charting
AceNet is a full featured application that you can use to monitor several AirLink modems at the
same time, use a template from Wireless Ace to change the configuration in all of them simulta-
neously, keep the modems up-to-date with the latest firmware by updating them over the air, peri-
odically log the modems’ Status parameters, and even graphically chart the logged parameters to
see trends or other over time information.

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Utilities for the Raven
Modem Doctor
Modem Doctor is a troubleshooting and diagnostics utility. This utility will allow you to get a log
file of the Raven activity which you can then send to AirLink support, erase the current configura-
tion completely, and temporarily set the Raven to a known configuration to aid in trouble shooting
(SOS mode).
FIGURE 5. Modem Doctor

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CHAPTER 4 IP Manager and DNS
If you have a fleet of AirLink modems or even if you only have one, it can be difficult to keep track
of the current IP addresses, especially if the addresses aren’t static but change every time the
modem connects to Cingular. If you need to connect to the modem, or the device behind it, it is so
much easier to connect when you have a name (car54.mydomain.com, where are you?).
Reasons to contact the modem and/or the connected device:
•Requesting a location update from a delivery truck.
•Contacting a surveillance camera to survey the area.
•Remote access to a computer.
•An oil derek that needs to be triggered to begin pumping.
•Sending text to be displayed by a road sign.
•Monitoring the status of a remote modem.
Domain names, though, are often only connected to static IP addresses because of the way most
domain name (DNS) servers are set-up. Dynamic DNS servers require notification of IP Address
changes so they can update their DNS records and link a dynamic IP address to the correct name.
Since many cellular providers, like wire-based ISPs, do not offer static IP addresses or static
address accounts cost a premium vs. dynamic accounts, IP Manager was developed to work with a
Dynamic DNS server to receive notification from AirLink modems to translate the modem’s
dynamic IP address to a fully qualified domain name. Thus, you can contact your Raven directly
from the Internet using a domain name.
•Dynamic IP addresses are granted only when your Raven is connected and can change each
time the modem reconnects to the network.
•Static IP addresses are granted the same address every time your Raven is connected and are not
in use when your Raven is not connected.
A dynamic IP address is suitable for many Internet activities such as web browsing, looking up data
on another computer system, data only being sent out, or data only being received after an initial
request. However, if you need to contact your Raven directly, a device connected to the modem, or
a host system using your Raven, a dynamic IP won’t give you a reliable address to contact (since it
may have changed since the last time it was assigned).

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IP Manager and DNS
Fully Qualified Domain Name
A domain name is a name of a server or device on the Internet which is associated with an IP
address. Similar to how the street address of your house is one way to contact you and your phone
number is another, both the IP address and the domain name can be used to contact a server or
device on the Internet. While contacting you at your house address or with your phone number
employ different methods, using a domain name instead of the IP address actually uses the same
method, just a word based name is commonly easier to remember for most people than a string of
numbers.
Understanding the parts of a domain name can help to understand how IP Manager works and what
you need to be able to configure the modem. A fully qualified domain name (FQDN) generally has
several parts.
•Top Level Domain (TLD): The TLD is the ending suffix for a domain name (.com, .net, .org,
etc.)
•Country Code Top Level Domain (ccTLD): This suffix is often used after the TLD for most
countries except the US (.ca, .uk, .au, etc.)
•Domain name: This is the name registered with ICANN (Internet Corporation for Assigned
Names and Numbers) or the registry for a the country of the ccTLD (i.e. if a domain is part of
the .ca TLD, it would be registered with the Canadian domain registry). It is necessary to have
a name registered before it can be used.
•Sub-domain or server name: A domain name can have many sub-domain or server names
associated with it. Sub-domains need to be registered with the domain, but do not need to be
registered with ICANN or any other registry. It is the responsibility of a domain to keep track
of its own subs.
car54.mydomain.com
•.com is the TLD
•mydomain is the domain (usually noted as mydomain.com since the domain is specific to the
TLD)
•car54 is the subdomain or server name associated with the device, computer, or modem regis-
tered with mydomain.com
car54.mydomain.com.ca
This would be the same as above, but with the addition of the country code. In this example, the
country code (.ca) is for Canada.
A URL (Universal Resource Locator) is different from a domain name in that it
also indicates information on the protocol used by a web browser to contact that
address, such as http://www.airlink.com. www.airlink.com is a fully qualified
domain name, but the http://, the protocol identifier, is what makes the whole thing
a URL.