Akuvox Smart Panel C319H Service manual

Version: 1.0 | Date: Feb.2021
Version: 1.0 | Date: Jun.2022

About This Manual
Thank you for choosing the Akuvox Smart Panel C319H. This manual is
intended for the administrators who need to properly configure the smart
panel. This manual applies to the 119.30.107.109 version, and it provides all
the configurations for the functions and features of the C319H. Please visit
the Akuvox official website or consult technical support for any new
information or the latest firmware.

Introduction of Icons and Symbols
Warning:
Always abide by this information in order to prevent the persons
from injury.
Caution:
Always abide by this information in order to prevent the damages to
the device.
Note:
Informative information and advice from the efficient use of the
device.

Related Documentation
You are advised to refer to the related documents for more technical
information via the link below:
https://knowledge.akuvox.com

Table of Contents
1. Product Overview ...................................................................................... 1
2. Change Log ............................................................................................... 2
3. Model Difference .......................................................................................3
4. Introduction to Configuration Menu .......................................................... 5
5. Access the Device ..................................................................................... 6
5.1. Device Start-up Selection ..................................................................... 6
5.2. Accessing the Device Setting on the Device ........................................9
5.2.1. Accessing Device Basic Setting. ................................................9
5.2.2. Accessing Device Advance Setting ............................................9
5.3. Access the Device Setting on the Web Interface ...............................11
6. Language and Time Setting .....................................................................13
6.1. Language Setting ................................................................................ 13
6.2. Time Setting .........................................................................................13
7. Screen Display Configuration .................................................................. 17
7.1. Theme Setting ..................................................................................... 17
7.2. LCD Screen Brightness Setting .......................................................... 20
7.3. Screen Saver Setting ........................................................................... 20
7.3.1. Upload Screen Saver ................................................................ 21
7.4. Font Setting ......................................................................................... 22
7.5. Wallpaper Setting ................................................................................ 23
7.5.1. Upload Wallpaper ......................................................................24
7.6. Booting Image Setting ........................................................................ 25
7.7. Icon Screen Display Configuration .....................................................25
7.7.1. Home Screen Setting ................................................................25

7.7.2. Icon Screen Display Configuration for More Page ..................27
8. Sound and Volume Configuration ............................................................ 28
8.1. Intercom Volume Setting .................................................................... 28
8.2. Screensaver Video Tone Setting .........................................................30
8.3. Doorbell Sound Setting ....................................................................... 31
8.4. Alarm Ringtone Setting .......................................................................31
9. Home Automation ................................................................................... 32
9.1. Scenes ..................................................................................................32
9.2. Device Management ............................................................................33
9.2.1. Check Device Status .................................................................33
9.2.2. Modify the Device ..................................................................... 33
10. Phone Book Configuration .....................................................................35
10.1. Phone Book Configuration on the Device ........................................ 35
10.1.1. Add contact .............................................................................35
10.1.2. Edit Contact .............................................................................36
10.1.3. Block List setting on the Device ............................................ 36
10.2. Phone Book Configuration on the Web Interface ............................ 37
10.2.1. Contact Configuration ............................................................ 37
10.2.2. Contact Management .............................................................38
10.2.3. Block List Setting on the Web Interface ................................ 39
10.2.4. Contacts Import and Export on the Web Interface ............... 40
11. Network Setting & Other Connection ..................................................... 42
11.1. Device Network Configuration ..........................................................42
11.1.1. Configuring Device Network Connection on the Device .......42
11.1.2. Configuring Device Network Connection on the Web
Interface ...............................................................................................43
11.2. Device Deployment in Network ........................................................ 44
11.3. Device NAT Setting ............................................................................45

11.4. Device Bluetooth Setting .................................................................. 46
11.4.1. Device Bluetooth Pairing ........................................................46
11.5. Device Wi-Fi Setting ..........................................................................47
11.6. Device Local RTP Configuration.......................................................47
12. Intercom Call Configuration ...................................................................49
12.1. IP call & IP Call Configuration ...........................................................49
12.1.1. Make IP Calls .......................................................................... 49
12.1.2. IP Call Configuration ...............................................................50
12.2. SIP Call &SIP Call Configuration .......................................................51
12.3. SIP Account Registration ..................................................................51
12.4. SIP Server Configuration ...................................................................52
12.5. Outbound Proxy Server Configuration ............................................. 53
12.6. SIP Call DND & Return Code Configuration..................................... 54
12.7. Data Transmission Type Configuration ........................................... 55
12.8. Call Setting .........................................................................................56
12.8.1. Call Auto-answer Configuration ............................................ 56
12.8.2. Auto-answer Allow List setting ............................................. 57
12.8.3. Live Stream Setting ................................................................ 58
12.9. Intercom Call Configuration (intercom preview, mute) ................... 59
12.10. Emergency Call Setting...................................................................59
12.11. Multicast Configuration .................................................................. 61
12.12. Call Forwarding Setting .................................................................. 61
12.12.1. Call Forwarding Configuration on the Device ..................... 62
13. Intercom Message Setting .....................................................................64
13.1. Display Messages ............................................................................. 64
13.2. Manage Messages ............................................................................ 64
13.3. Configure Voice Message (MWI) ...................................................... 65
14. Audio& Video Codec Configuration for SIP Calls ................................... 67

14.1. Audio Codec Configuration ...............................................................67
14.2. Video Codec Configuration ...............................................................68
15. Security .................................................................................................70
15.1. Monitor and Image ............................................................................70
15.1.1. Monitor Setting ....................................................................... 70
15.1.2. Monitor Windows ....................................................................71
15.1.3. Display Monitor .......................................................................71
15.1.4. Video Image Capturing ...........................................................71
15.2. Alarm and Arming Configuration ......................................................72
15.2.1. Configure Alarm and Arming on the Device .......................... 72
15.2.2. Configure Alarm and Arming on the Web Interface .............. 73
15.2.3. Configure Location-based Alarm .......................................... 74
15.2.4. Configure Alarm Text..............................................................76
15.2.5. Configure Arming Mode ......................................................... 76
15.2.6. Alarm Action Configuration ....................................................77
15.2.6.1. Configure Alarm Action via HTTP Command ............. 77
15.2.6.2. Configure Alarm Action via SIP Message ...................78
15.2.6.3. Configure Alarm Action via Local Relay ......................78
15.2.7. Check Alarm Log .....................................................................79
15.3. Screen Unlock Setting .......................................................................79
15.3.1. Screen Unlock by PIN code ....................................................80
15.4. Voice Encryption ................................................................................81
15.5. Remote Control ..................................................................................82
16. Door Access Control Configuration ....................................................... 83
16.1. Relay Switch Setting ......................................................................... 83
16.1.1. Local Relay Setting .................................................................83
16.2. DTMF Type Setting ............................................................................84
16.3. Web Relay Setting ............................................................................. 84

16.4. Door Unlock Configuration ............................................................... 85
16.4.1. Door Unlock by DTMF Code ................................................... 85
16.4.2. Door Unlock via HTTP Command ..........................................85
17. Lift Control ............................................................................................ 87
17.1. Configure Lift Control ........................................................................87
17.2. Configure Lift Control Prompt .......................................................... 87
18. Firmware Upgrade .................................................................................88
19. Backup ..................................................................................................89
20. Auto-provisioning ................................................................................. 90
20.1. Provisioning Principle ....................................................................... 90
20.2. Introduction to the Configuration Files for Auto-Provisioning .......91
20.3. AutoP Schedule ................................................................................. 91
20.4. PNP Provisioning Configuration.......................................................92
20.5. DHCP Provisioning Configuration .................................................... 92
20.6. Static Provisioning Configuration .................................................... 94
21. Voice Assistant ..................................................................................... 97
22. Call Log ...............................................................................................102
23. Debug ..................................................................................................104
23.1. System Log for Debugging ............................................................. 104
23.2. PCAP for Debugging ....................................................................... 104
23.3. User Agent ....................................................................................... 105
24. Device Integration with Third Party ..................................................... 106
24.1. Enter Applications Screen ...............................................................106
24.2. Install Third-party App ....................................................................106
25. Password Modification ........................................................................108
25.1. Modify Device Basic Setting Password ......................................... 108
25.2. Modify Device Advance Setting Password ....................................108
25.3. Modify Browser Password ..............................................................109

25.4. Modify Device Web Interface Password ........................................ 110
26. System Reboot&Reset .........................................................................111
26.1. Reboot..............................................................................................111
26.1.1. Reboot on the Device ........................................................... 111
26.1.2. Reboot on the Web Interface ............................................... 112
26.2. Reset ................................................................................................ 112
27. Abbreviations ...................................................................................... 114
28. Contact Us .......................................................................................... 116

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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1.Product Overview
C319H is an Android SIP-based with a smooth touch-screen smart panel. As
a smart home center, it can work with any Zigbee devices and can be
connected with the Akuvox door phone for audio/video communication,
unlocking, and monitoring. C319H can help you realize whole home
automation via Akuvox completed smart home system. You can control
anything on the smart panel. C319H is often applied to scenarios such as
villas, apartments, and buildings.

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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2.Change Log
The change log will be updated here along with the changes in the new
software version.

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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3.Model Difference
Model
C319H
Feature
CPU
4 core A55
OS
Android 9.0
Color
Black
Display
7 inches IPS LCD
Resolution
1280 x 800
MIC
Dual microphones, -26dB
Wi-Fi
IEEE802.11b/g/n, @2.4G
Bluetooth
Bluetooth 4.2
Speaker
Dual speakers, 4Ω / 3W
Zigbee
Zigbee 3.0
Ethernet
1xRJ45, 10/100Mbps adaptive
Power Supply
12VDC/1A or IEEE 802.3af PoE
Alarm Input
8 x Alarm Inputs
Door Bell Input
1 x Bell In
Relay Output
2 x Relay Out (NO/COM/NC)
Installation
Wall-mounted
Operation Temperature
-10°C ~ +45°C

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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Operation Humidity
-20°C ~ +70°C
Dimensions
(W x H x D)
205x148x27.5(mm)

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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4.Introduction to Configuration Menu
Homepage: This section gives you basic information such as product
information, Network Information, and account information, etc.
Account: This section concerns SIP account, SIP server, proxy server,
transport protocol type, audio&video codec, DTMF, session timer, etc.
Network: This section mainly deals with DHCP&static IP setting, RTP port
setting, and device deployment, etc.
Device: This section includes time&language, audio setting, call feature, dial
management, relay setting, display setting, monitor and third-party APK or
devices integration.
Contacts: This section allows the user to configure the local contact list
stored in the device and check the call logs.
Upgrade: This section covers Firmware upgrade, device reset&reboot,
configuration file auto-provisioning, PCAP.
Security: This section is for Password modification, account status & session
time out configuration, as well as service location switching.
Settings: This section is including the RTSPD & voice assistance setup.
Arming: This section covers the configuration including, arming zone setting,
arming mode, disarm code, and alarm action.

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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5.Access the Device
Akuvox C319H settings can be either accessed on the device directly or on
the device web interface.
5.1. Device Start-up Selection
When you first start up C319H, you need to perform start-up initialization,
which includes a series of settings, such as language, time zone, network,
adding home automation devices, and running devices and scene test. You
can also set time, language and network-related settings later.
Note:
Make sure that the basic setting involving the resident’s
information, apartment, Smartpanel, and sensor are all
preconfigured on the Cloud platform so that the basic
configurations can be synchronized to the C319H.
Make sure that C319H is connected to the internet for the data
synchronization from Akuvox Cloud.

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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Note:
Please refer to the home automation devices user manual for
pairing them with C319H.

C319H Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
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5.2. Accessing the Device Setting on the Device
5.2.1.Accessing Device Basic Setting.
You can access the device's basic setting and advance setting where you
can configure different types of functions as needed. To access the device
basic setting by pressing More > Settings. To check the basic information
like MAC, firmware and etc.
5.2.2.Accessing Device Advance Setting
To access the advance setting, press Setting then press the Advance
Settings icon. Press password 123456 to enter the advance setting.

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