for a digital chime using the Customer Website or app. If this feature is not enabled, users may experience irregular
behavior from the Alarm.com Doorbell Camera and/or the chime (e.g., warped tones, constant ringing from the chime,
power loss to the chime, etc).
To configure the Alarm.com Wi-Fi Doorbell Camera chime type using the Customer Website:
1. Log into the Customer Website.
2. Click Video.
3. Click Settings.
4. Using the Video Device dropdown menu, select the Alarm.com Doorbell Camera to edit.
5. Click Video Device Info.
6. Using the Chime Type dropdown menu, select Digital.
7. Click Save.
To configure the Alarm.com Wi-Fi Doorbell Camera chime type using the Customer app:
1. Log into the Customer app.
2. Tap Doorbell Camera.
3. Tap .
4. Tap the Digital Door Chime toggle switch.
5. Tap Save.
Troubleshooting
The DDA regulates the power between the Alarm.com Doorbell Camera and the digital chime. A malfunctioning or
missing DDA is likely to cause strange behaviors related to power or how the chime rings.
If the chime is not ringing the way it should, troubleshooting the entire chime system is recommended. For more
information about troubleshooting a chime not ringing properly, see Alarm.com Doorbell Camera is not ringing
or Alarm.com Doorbell Camera is constantly ringing.
Symptoms of a missing digital doorbell adapter
If the Alarm.com Doorbell Camera is wired to a digital chime system without a DDA:
• The digital chime may ring continuously until the Alarm.com Wi-Fi Doorbell Camera is disconnected from power.
• The Alarm.com Wi-Fi Doorbell Camera may not power up because the digital chime is pulling the majority of power
from the transformer.
• A humming or buzzing sound might be present because there is incorrect power going to both the digital chime and
the Alarm.com Doorbell Camera. For more information, see Alarm.com Doorbell Camera is constantly buzzing or
humming.
https://answers.alarm.com/ADC/ artner/Installation_and_Troubleshooting/Video_Devices/Alarm.com_Doorbell_Cameras/Digi…
Updated: Mon, 23 Mar 2020 20:49:40 GMT
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