Alcatel-Lucent AT&T 9363 Metro Cell User manual

AT&T MetroCell User Guide
For the following MetroCell model:
Alcatel-Lucent 9363 Metro Cell - Indoor (v2 1900/850 MHz)
Contents
Welcome! 2
Customer responsibilities 2
Getting to know your AT&T MetroCell 2
Frequently asked questions 3
Getting started 3
Using the AT&T MetroCell website 4
MetroCell product page (att.com/metrocell) 4
Authentication 4
Manage my MetroCell page 5
- MetroCell group 5
- Sort order 5
- Acting on a MetroCell 5
Activation 5
- Terms and conditions 5
- E911 address 6
- Additional registration information 6
- Completing activation 6
MetroCell device settings page 7
Approved user list 7
Appendix A: LAN configuration requirements 8
Appendix B: bandwidth guidelines 9
Appendix C: troubleshooting guide 9
Steps to perform LED troubleshooting 10
Warranty 11
AT&T MetroCell User Guide • February 2016 1

Welcome!
Thank you for your purchase of an AT&T MetroCell. You are
on your way towards improving your location’s in-building
cellular coverage.
In addition to this User Guide, the following documentation is
available to help you get the most out of this device:
• The AT&T MetroCell Quick Start Guide, a copy of which
was packed with the MetroCell and is also available online
at att.com/metrocell
• The AT&T MetroCell Installation Guide, a copy of which
was packed with the MetroCell and is also available online
at att.com/metrocell
• Answers to many Frequently Asked Questions, available at
att.com/metrocell
Customer responsibilities
The customer is responsible for the following:
• Providing an Ethernet router or switch with an available
port. All customer equipment that will carry the MetroCell
traffic must be configured as specified in Appendix A, LAN
Configuration Requirements, including removing port
blocking on specified ports.
• Providing internet access and power. The required Internet
bandwidth will depend onthe number of simultaneoususers
and whether data-intensive applications are being used.
Anywhere from 0.5 to 10 Mbps could be required. 10 Mbps is
recommended for a single MetroCell.
• Providing environmental operating conditions within the
following ranges:
Parameter Value
Operating temperature range -5°C to +45°C
[23°F to 113°F]
Storage temperature range -40°C to +70°C
[-40°F to 158°F]
Relative humidity Up to 93%
• Obtaining AT&T Premier usernames with administrative
permissions for the individual(s) who will be expected to
activate and manage the MetroCell.
• Other responsibilities are specified in the AT&T MetroCell
Terms and Conditions. For customers with AT&T
Corporate Digital Advantage Program contracts, the
MetroCell Terms and Conditions can be found at att.com/
cda. Customers with AT&T Mobile Business Program
contracts can find them at att.com/amb. Others may
find them at serviceguidenew.att.com or by consulting
contracting resources within their organization or their
AT&T account representative.
Getting to know your AT&T MetroCell
The AT&T MetroCell is an Alcatel-Lucent 9363 Metro Cell –
Indoor.
Here’s what the device looks like, with names of parts &
features you may need to know:
Figure 1 - AT&T MetroCell
Figure 2 - MetroCell with cover
AT&T MetroCell User Guide • February 2016 2

Frequently asked questions
Q. How do I determine if AT&T MetroCell is right for
my location?
A. If your business is located within an area in which AT&T
is licensed to provide cellular service and your indoor
signal strength is two bars or less, AT&T MetroCell may be a
good solution for you. AT&T MicroCell is designed for four
simultaneous sessions while AT&T MetroCell is designed
for up to 32. Coverage for AT&T MicroCell is 5,000 square
feet while AT&T MetroCell is up to 15,000 square feet per
device, depending on building layout and construction.
Please speak with your AT&T Account Representative to
learn about device requirements
Q. What changes will I notice to my mobile service
once I install AT&T MetroCell?
A. A call made through AT&T MetroCell will have improved
signal strength, coverage, and clarity.
Q. How many simultaneous calls or data sessions
are possible with my AT&T MetroCell?
A. The Alcatel-Lucent 9363 model of the AT&T MetroCell
supports 32 simultaneous users.
Q. What kind of handset will work with AT&T
MetroCell?
A. Any AT&T 3G, 4G, or 4G/LTE handset should work with
AT&T MetroCell.
Q. What is an AT&T MetroCell Approved User List?
A. An Approved User List restricts access to the MetroCell
to an authorized list of up to 1,500 AT&T wireless users
(phone numbers) of the owner’s choosing. Multiple (up to
3) MetroCells at the same location share a single Approved
User List.
Q. What is open mode?
A. Open mode is one of two AT&T MetroCell device modes
of operation (the other type being closed mode). With open
mode, any AT&T wireless user within range of the AT&T
MetroCell device can place calls or access data through it.
Q. What is closed mode?
A. Closed mode is one of two AT&T MetroCell device modes
of operation (the other type being open mode). With closed
mode, only AT&T wireless users specified on an Approved
User List can use the AT&T MetroCell device.
Q. What is a Group?
A. A Group means that one or more AT&T MetroCells at the
same address work together in handing off communication
between them. The AT&T MetroCell Group shares the same
Getting started
There are two steps to get started with your MetroCell:
❶Install your MetroCell
Installation involves mounting the MetroCell on a wall near
the ceiling, connecting it to your LAN, and providing power.
The AT&T MetroCell Quick Start Guide provides
instructions for a simple installation. The AT&T MetroCell
Installation Guide provides more complete instructions.
Both of these documents are provided with the MetroCell,
and both are available at att.com/metrocell.
You can either do this yourself or order professional
installation through your AT&T representative. There is an
additional one-time charge for professional installation.
❷Activate your MetroCell
Activating your MetroCell involves registering it with the
AT&T wireless network and establishing communication.
These and other functions are performed on the MetroCell
website: go to att.com/metrocell and select Manage My
MetroCell.
Detailed instructions on activation and other functions you
can perform on the MetroCell website are described in the
following pages.
AT&T MetroCell User Guide • February 2016 3

Using the AT&T MetroCell website
The AT&T MetroCell website has a host of tools to help you
manage your MetroCell, including:
• Access documentation and FAQs
• View a listing of all the MetroCells you are authorized to
manage
• Activate a MetroCell
• View the status of a MetroCell being activated
• Deactivate a MetroCell
• Manage device settings:
- Update registration data
- Set the MetroCell to operate in Open mode or
Closed mode
- Create and edit an Approved User List
- View and download performance reports
In Open mode, any AT&T subscriber within range of
the MetroCell can place calls and use data applications
through the MetroCell. In Closed mode, only users with
AT&T wireless telephone numbers which have been placed
on an Approved User List can place calls and use data
applications.
Thefollowingpages describethesevarious functionsindetail,
grouped under the webpages on which they appear.
MetroCell product page (att.com/metrocell)
The MetroCell Product page is found at the following URL:
att.com/metrocell
It provides access to a great deal of information on the AT&T
MetroCell: what it is, its benefits, how to obtain one, FAQs, and
more. The product page can be accessed by anyone from the
Internet.
For customers who have purchased a MetroCell, click on
Manage My MetroCell to reach the portion of the website
used to activate and manage your device.
Authentication
The Manage My MetroCell portion of the website is
restricted to users with AT&T Premier usernames for
Telecom Managers or Billing Account Number (BAN)
Administrators. All such users should have been assigned
Premier usernames which should have been sent to your
business email address.
• IfyouknowyourPremierusernameandpassword,enterthem
where requested to navigate to the Manage My MetroCell
detail page.
• If you do not know your Premier username and password,
follow the instructions on the screen to obtain them.
While any Premier username will enable you to view the
Manage My MetroCell page, several factors impact which
(if any) MetroCells you can view and manage:
• When a MetroCell is purchased,it is associated with anAT&T
BillingAccountNumber(orBAN). SeveralBANsmayinturnbe
associated with a Foundation Account Number, or FAN.
• Your Premier username is also associated with a BAN and
possibly a FAN.
• A Premier username may also be designated as a Telecom
Manager (TCM) or BAN Administrator (also referred to as a
BAN Admin). Only a TCM or BAN Admin can view MetroCells
associated with the BAN.
• The BAN or FAN TCM can assign a number of privileges
to Premier usernames, one of which is called “Administer
AT&T MetroCell Access”. Without this permission, a
TCM or BAN Admin can create and edit an Approved
User List for a MetroCell but cannot activate, deactivate,
or otherwise manage the device. A user who has been
granted the “Administer AT&T MetroCell Access”
permission by the customer’s TCM can perform all
MetroCell management functions. Additional information
on Premier usernames and permissions can be found by
logging into Premier (go to https://www.wireless.att.com/
business/index.jsp and log in with your Premier username
and password), selecting the Support tab, and clicking the
link to the Permissions and Settings Overview tutorial.
AT&T MetroCell User Guide • February 2016 4

Manage my MetroCell page
The Manage My MetroCell page is your entry to many tools
which you can use to activate and manage your MetroCell.
The center of the page provides a summary listing of the
MetroCells which you are authorized to view. These are
MetroCells with BANs for which you are a TCM or BAN
Admin. This may be none or one or multiple MetroCells.
MetroCell group
If more than one (a maximum of 3 is allowed) MetroCell
is installed at the same address, they will normally be
provisioned in a Group. Multiple MetroCells in a Group can
hand off calls to each other as a caller moves around the
site. In addition, all the MetroCells in a Group share a single
Approved User List, which makes them easier to manage.
When applicable, the MetroCells listed on the Manage My
MetroCell page are shown in their Groups.
Each Group is assigned a MetroCell Group Number, which
looks like a telephone number. Any charges associated with
your MetroCell will appear on your bill under this number.
The associated Billing Account Number (BAN) is shown
under the MetroCell Group Number, as well as a notation
that the group has Premium edition features.
Sort order
If you are authorized to view more than one Group of
MetroCells, they will initially be listed in the sequence of
their Billing Account Number. By clicking on the “ ”
symbol next to the MetroCell Group column heading, you
can sort the column according to the addresses of the
Groups: first in state alphabetical order, then City, then
street address.
^
Before you activate any MetroCell in a particular group,
the address of the group is not shown on the Manage My
MetroCell page. Instead, the group is listed under the
caption: “Click Device 1 to begin activation”.
Acting on a MetroCell
To act on any MetroCell, click on “Device 1” or “Device 2” or
“Device 3” in the Devices column. The next step depends
on the status of the device you select:
• If the device status is “Inactive”, you will be taken to the
Activation flow, but only if your Premier username has
the “Administer AT&T MetroCell Access” permission. The
Activation flow is described below.
• If the device status is “Pending”, you will be taken to
the Activation in Progress page. This page confirms
that activation is still in progress and summarizes the
information entered during the activation process.
You can take the following actions from this page:
- Go to the Approved User List page
- View summary information on other MetroCells in the
Group
- Print the page
- Go back to the Manage My MetroCell page
(click on View All Devices)
• If the device status is “Active”, you will be taken to the
Manage Device Settings page, but only if your Premier
username has the “Administer AT&T MetroCell Access”
permission. This page is described below.
• If the device status is “Error”, an error was encountered
during activation. Please call the AT&T Product
Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
• If the device status is “Suspended”, the Billing Account
has been placed in Suspended status. Please call the
AT&T Product Management Center at 877-996-7017 and
enter the PIN ‘METRO’ (63876).
Activation
When an authorized user selects an Inactive device on the
Manage My MetroCell page, the activation flow is launched.
The key steps in this process are outlined below.
Terms and conditions
The terms and conditions which govern use of the
MetroCell are incorporated into a contract which your
organization must have accepted in order to obtain an
AT&T MetroCell. The first step in the activation flow is for
the user to acknowledge that those terms and conditions
apply. A link is provided to download a copy of these terms.
The user must click on the checkbox and then on “Continue”.
AT&T MetroCell User Guide • February 2016 5

E911 address
The next step in activating a MetroCell is to enter the
address at which the MetroCell has been installed. Entering
this address accurately is extremely important, since it is
used to dispatch emergency responders in the event that
a 911 call is placed through the MetroCell. If the MetroCell
is located in a building that is part of a larger campus or
office park, be sure to include a building identifier.
The address you enter will be screened to ensure it is a valid
address for Enhanced 911 dispatching purposes. If it is not
determined to be valid, you will have the opportunity to
correct it.
If you have already entered the address for another device
in the same Group, you will be asked to check the address
previously entered and confirm that it is the correct address
for the current MetroCell. If it is not, you will be directed to call
your AT&T account representative to have it corrected. This
is the only way the correct address will be sent to emergency
responders in the event of a 911 call.
Additional registration information
After completing the address entries, you will be asked to
enter additional information on the device:
• Serial number of the MetroCell, found on the device label or
shipping label
• An easy-to-remember “nickname” that you assign
• Location of the device in the building, such as floor, room
number, etc.
• Selection of Open or Closed mode
• Name, email address, and phone number for a technical
contact, should AT&T need to communicate with someone
familiar with responsibility for managing the MetroCell
• Name of your Internet Service Provider, which may be useful
in troubleshooting any operational problem that may arise.
Completing activation
Finally, you will be asked to double check all the information
you have entered and click the Activate button. This will
take you to the Activation in Progress page.
It may take up to 2 hours for the MetroCell to complete
activation, which includes registering the device and
incorporating it into the AT&T Mobility network, downloading
the latest MetroCell software, and configuring both the
MetroCell and the network. At the end of this process, the
statusofthisdevicewillbeupdatedtoActive,andthetechnical
contact will receive an email confirming activation.
During this time, you can go back to the Manage My MetroCell
page to work on other MetroCells, or if the device will be in
Closed mode, work on the Approved User List, or simply
check back in later. Your online session may time out after a
period of inactivity, but the activation process will continue.
AT&T MetroCell User Guide • February 2016 6

MetroCell device settings page
Once a MetroCell has been activated, various
characteristics can be viewed and updated on the
MetroCell Device Settings page. To get to it, select an
Active device on the Manage My MetroCell page. Items you
can edit include:
• Device nickname
• Location in building
• Open or Closed mode
• Technical contact information
• Internet Service Provider
There are also several fields you can view but not edit.
Changing any of these fields requires that you contact your
AT&T representative:
• Device address
• Serial number
• Make & model
In addition to viewing and editing device settings, links across
the top of the page provide access to several other features:
• Move device
This link will guide you through the steps required to move
your MetroCell to a new location.
• Deactivate
This link will enable you to deactivate your MetroCell.
• Approved user list
This is where you create and manage an Approved User
List – see below.
• Devices in group
If you have more than one MetroCell at the current
location, this link will provide information on the other
devices in the same Group as the MetroCell you are
working with.
Approved user list
The Approved User List page enables you to create and
manage an Approved User List. If the MetroCell has been
set to operate in Closed mode, only users included in the
Approved User List can make calls through the MetroCell.
Note that all MetroCells in a Group (all MetroCells at the
same address) share a single Approved User List.
25 entries can be viewed at a time. Each entry consists of an
AT&T wireless phone number and an optional name of the
wireless user. There is a link at the bottom of the list to Add
MoreUsers,whichopensanadditionalpage. AnApprovedUser
List can hold up to 1500 entries.
When you click on Submit, the numbers will all be validated.
If errors are detected, the entries with errors will move to
the top of the list, highlighted in red, and error messages
will be displayed. These errors should be corrected or
removed and the list resubmitted. When no errors remain,
the corrected list is displayed and can be edited further.
Validation includes:
• A check for duplicates
• A check for a complete number (10 digits)
• Confirmation that the telephone number
is for an AT&T wireless subscriber
• Confirmation that the telephone number
is an active number
Remember to save your list by clicking on Submit before you
leave the page.
To start over, there is an option at the bottom of the list to
delete the entire list. You will be asked to confirmthis deletion,
which is not recoverable.
Toprintthelistofusersonanypage,clickonthePrintThisPage
link in the upper right corner of the page.
Please note: It may be necessary for users who are placed
on the Approved User List to power their handset down and
back up to be able to access the MetroCell.
AT&T MetroCell User Guide • February 2016 7

Appendix A: Local transport requirements
Confirm the following router/switch settings prior to
activating your AT&T MetroCell:
• DHCP is ON
• MTU size is set to 1492
• MAC address filtering is either turned off or allows the
MAC address of the MetroCell
• IPSec Pass-Through is Enabled
• Block Fragmented Packets is Disabled
If using multiple routers, the MetroCell must be connected
to the first router connected to the broadband modem.
If the MetroCell is connected to a router that is connected
to a modem and both the router and the modem have NAT
(Network Address Translation) enabled, disable NAT either
in the router or the modem.
TCP/UDP Ports
All ports listed need to be Open for inbound and outbound
connections:
− UDP Ports 123, 500, 4500, 33434, 33435, 33436
− TCP Ports 443, 7004, 7014
IP Address Pass-Through
If the local network has a firewall with specific IP addresses
allowed to pass through, the following addresses must be
allowed to pass:
Port IP Addresses
TCP 443, 7004, 7014: 166.147.105.25
UDP 123: 12.230.208.133
12.230.209.5
12.230.208.48
12.230.209.133
UDP 500, 4500, 33434,
33435, 33436:
12.230.209.81
12.230.209.161
12.230.209.225
12.230.209.17
12.230.208.25
12.230.208.81
12.230.208.209
12.230.208.145
In addition, no traffic to or from the following URLs should
be blocked:
fileserver.metro.wireless.att.com
hnm.metro.wireless.att.com
initial-ipsecrouter.metro.wireless.att.com
Appendix B: Bandwidth guidelines
Customer is responsible for providing connectivity to the
Internet.
The required bandwidth will depend on the number of
simultaneous users you want to be able to support and
whether data-intensive applications are being used.
The maximum total traffic that can be carried by a MetroCell
across all simultaneous users, based on its radio interface, is:
• 5.6 Mbit/sec. from handsets to the MetroCell (uplink)
• 21 Mbits/sec. from the MetroCell to handsets (downlink)
Each simultaneous voice call requires 37 Kbit/sec. of
bandwidth on the Internet access connection.
A full complement of 32 simultaneous voice calls would
require 1.2 Mbit/sec.
If some of these user sessions are high-volume data sessions
instead of voice calls, the required bandwidth can be much
higher. For example, watching a streaming video can peak
above 1.5 Mbit/sec. for a single user. Data sessions tend to be
“bursty,” with fluctuating demands for bandwidth.
When voice and data sessions are competing for limited
bandwidth, priority is given to the voice calls.
Customer is responsible for taking all of these factors into
consideration in determining how much bandwidth is needed
on the Internet access connection.
In the absence of any specific information on expected
usage, it is suggested that capacity of at least 10 Mbps
down and 2 Mbps up be provided.
Inadequate bandwidth may result in dropped calls, poor
voice quality, slow response to data requests, and other
adverse effects. If you experience any of these, you may
need to increase the available bandwidth or remove other
traffic.
AT&T MetroCell User Guide • February 2016 8

Appendix C: Troubleshooting guide
After completing installation and activation of the
MetroCell, if the signal strength you receive on your
handset has not improved or you are unable to make calls
or use data applications, follow the steps outlined in this
appendix.
If you have multiple small cells at the same site and are
experiencingpoor voicequality, slowdata speeds,ordropped
calls, the cause may be interference between the cells. It
may be necessary to increase the separation between cells or
otherwise shield the cells from each other.
Preliminary steps
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
• Ensure that an appropriate (3G-capable) mobile device is
available.
• If the MetroCell has been configured to operate in “Closed”
mode,ensurethatthedevice(s)beingusedtomaketestcalls
is on the Approved User List (see the AT&T MetroCell User
Guide available at att.com/metrocell).
• Check that an Internet router is installed.
• Check that the Internet line is working properly.
• Ensure that access to the router and MetroCell are available.
LAN configuration requirements
Verify that the LAN Configuration Requirements in
Appendix A are met. This may require adjustment of certain
router parameters.
Debug interface
A number of LEDs and a reset button are located behind the
removable cover for debugging purposes (see Figure 2).
LEDs provide status indication for:
• Power
• System
• Phone (Device)
• Second Ethernet port
(not used in the typical installation)
• GPS
These LEDs can be used to help diagnose problems – see the
troubleshooting steps below.
AT&T MetroCell User Guide • February 2016 9

Steps to perform LED troubleshooting
Step 1 – MetroCell power LED
If Then
The Power LED on the Met-
roCell is ON
Power is OK, skip to Step 2.
The Power LED on the Met-
roCell is OFF
Check the source of power to the MetroCell, including:
• The outlet feeding the Power Injector.
• The power cable feeding the Power Injector.
• The Power and Ethernet lights on the Power Injector.
• The Ethernet cable from the Power Injector to the MetroCell.
(Make sure it is shielded CAT5e cable, installed as described, and not damaged.)
If all of the above appear to be in good working order, call the AT&T Product Management
Center at 877-996-7017 and enter the PIN ‘METRO’ (63876).
The Power LED is blinking Device has a major hardware fault. call the AT&T Product Management Center at
877-996-7017 and enter the PIN ‘METRO’ (63876).
Step 2 – MetroCell system LED
If Then
The System LED is ON Skip to Step 3.
The System LED is OFF There could be a system error or backhaul network problem.
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
After performing the above, if System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
TheSystemLEDisBLINKING A software upgrade or an auto-configuration process may be in progress.
Wait until the upgrade or configuration is completed (up to 30 minutes).
If System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
Step 3 – Phone (Device) LED
If Then
The Phone (Device)
LED is ON
If you are unable to make calls, call the AT&T Product Management Center at 877-996-7017
and enter the PIN ‘METRO’ (63876).
The Phone (Device)
LED is OFF
If you are unable to make calls, call the AT&T Product Management Center at 877-996-7017
and enter the PIN ‘METRO’ (63876).
The Phone (Device)
LED is BLINKING
• If the System LED is also blinking, the MetroCell is initializing. Please wait up to 30
minutes and check again.
• If the system LED is on, either maximum number of users is connected or there is
congestion in the internet access network.
• If the System LED is off, there may be an impairment in the Internet access network.
Check that the network is performing properly.
AT&T MetroCell User Guide • February 2016 10

Step 4 – GPS LED
If Then
The GPS LED is ON GPS location verification was successful. No action is required.
The GPS LED is OFF GPS lock was not achieved but other means will be used to validate location.
The GPS LED is BLINKING GPS location check is in progress. Wait until location check is completed (up to 30
minutes). If problem persists, call the AT&T Product Management Center at 877-996-7017
and enter the PIN ‘METRO’ (63876).
If you are still unable to complete calls and use data applications, please call the AT&T Product Management Center at
877-996-7017 and enter the PIN ‘METRO’ (63876).
Warranty
One-year limited warranty
AT&T warrants to the first retail purchaser of an AT&T
MetroCell device that, should this product or any part be
proved defective in materials or workmanship, from date of
purchase, as evidenced by AT&T billing records for a period
of one (1) year, then it will be subject to the terms of this
one-year limited warranty. Such defects will be repaired or
replaced without charge for parts or labor directly related
to the defect.
LIMITATIONS AND EXCLUSIONS: This warranty does not
apply to any cost incurred for removal or reinstallation, or
to any product or part thereof which has suffered through
normal wear and tear, alteration, improper installation,
physical abuse, misuse, neglect or accident. Damage
resulting from an act of God, including but not limited
to fire, flood, earthquake and other natural disasters will
be excluded. This limited warranty is in lieu of all other
warranties, express or implied either in fact or by operations
of law, statutory orotherwise, including, but not limitedto, any
implied warranty of merchantability or fitness for a particular
use. AT&T does not authorize any other person to assume any
liability beyond the warranty herein described. In no event,
whether based in contract, tort or any other legal theory, shall
AT&T or any of its agents or sellers be liable for incidental,
consequential, indirect, special, or punitive damages of any
kind resulting from the use of this product, including but not
limited to interrupted or incomplete phone calls, omission
or negligence arising out of any breach of this warranty. In
no event shall AT&T or its agents or sellers be liable for any
damages however defined in an amount in excess of the
purchase price.
Customers who believe they require warranty service should
call the AT&T Product Management Center at 877-996-
7017 and enter the PIN ‘METRO’ (63876). A Customer Care
representative will take information over the phone to
attempt to diagnose and remedy the issue. If the Customer
Care representative determines that warranty service is
required, the representative will provide instructions on
how to return the device for repair or replacement.
AT&T MetroCell User Guide • February 2016 11
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