Alcatel B10C User manual

B10C/OT-565(A) SERVICE MANUAL
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Service Manual
B10C/OT-565
With main display and sub-LCD display
2G GPRS entry multimedia clamshell handset
1. Products presentation
2. Maintenance guide
Note: this manual is non-contractual and TCT can modify without prior notice the characteristics of
described equipments.

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HISTORY
Date Version Author Comments
2010-6-25 0.5 Rao Lihong The first create
2010-07-07 1.0 Frank Tu Release
Function Name Date Signature
Written by CPM Frank
Verified by
Approved by

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CONTENT
1 - PRODUCTS PRESENTATION......................................................................................................5
1.1 - LEVEL 1 REPAIR PROCESS ......................................................................................................5
1.2 - GENERAL PRODUCT PRESENTATION .................................................................................6
1.3 - PORTABLE STICKERS ...............................................................................................................7
1.4 - LEVEL 1 SPARE PART LIST ......................................................................................................8
1.5 - ACCESSORIES LIST ....................................................................................................................9
1.5.1 - BATTERY ............................................................................................................................9
1.5.2 - CHARGERS .......................................................................................................................10
1.5.3 - HEADSET ..........................................................................................................................10
2 - MAINTENANCE GUIDE..............................................................................................................12
2.1 - L1 MAINTENANCE POLICY ...................................................................................................12
2.2 - GENERAL ....................................................................................................................................12
2.3 - CELLPHONE MAINTENANCE ...............................................................................................12
2.3.1 - REQUIRED TOOLS .........................................................................................................12
2.3.2 - INVOICE CHECK ............................................................................................................13
2.3.3 - IMEI CHECK ....................................................................................................................13
2.3.4 - Label CHECK ....................................................................................................................13
2.3.5 - VISUAL INSPECTION ....................................................................................................14
2.3.6 - ACCESSORIES CHECK ..................................................................................................14
2.4 - FUNCTION RETEST PROCEDURE ........................................................................................15
2.5 - ACCESSORY INSPECTION & REPLACING .........................................................................16
2.5.1 - PRELIMINARY ................................................................................................................16
2.5.2 - PRECAUTIONS ................................................................................................................16
2.5.3 - BATTERY TEST ...............................................................................................................17
2.5.4 - CHARGER TEST ..............................................................................................................18
2.6 - TOOLS APPLICATION GUIDE ...............................................................................................19
2.6.1 - COLONING TOOL ...........................................................................................................19
2.6.2 - Software Upgrade Tool .....................................................................................................21

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List of figures
Figure 1.1 Portable Stickers..........................................................................................................................7
Figure 1.2 L1 Spare PartAssembly..............................................................................................................8
Figure 1.3 Battery Presentation (Lithium 650 mAh)..................................................................................9
Figure 1.4 Description to the Charger........................................................................................................10
Figure 1.5 USB Charger..............................................................................................................................10
Figure 1.6 Stereo Headset............................................................................................................................11
Figure 2.1 Humidity Sticker........................................................................................................................14
Figure 2.2 Protections against Electrostatic Discharges...........................................................................17
Figure 2.3 Current Meter............................................................................................................................19
Figure 2.4 Connection Diagram..................................................................................................................19
List of tables
Table 1.1 BATTERY FEATURES ...............................................................................................................9
Table 1.2 BATTERY RATED RANGES......................................................................................................9
Table 1.3 TYPICAL CHARGE TIME.........................................................................................................9
Table 2.1 Battery Charge Status on the Cell Phone ..................................................................................17
Table 2.2 Battery Typical Charge Time......................................................................................................18

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CHAPTER 1
1 - PRODUCTS PRESENTATION
1.1 - LEVEL 1 REPAIR PROCESS
Start
Visual inspection
Warranty check
Pretest/
Faulty confirmation
Accessory test
Accessory replacing
Data Cloning
SW upgrading
Function retest
Handset replacing
Restore user
infomation
END
OK NG
OK
NG
NG
OK

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1.2 - GENERAL PRODUCT PRESENTATION
B10C/OT-565 is a clamshell phone with BT/Java/MP3/WAP etc functions, supporting external memory card
up to 4G, It can work with the GSM dual band EU (900/1800), US (850/1900) and 2G-GPRS.
They detail features as following:
Design
Terminal Form Factor Clam
Dimensions (x, y, z) 96x46.8x16.75mm
Weight 69.6g
Bearer
Bearer 2G - GPRS
GSM bands - Please state which bands are
supported GSM Dual Band (900/1800) EU, GSM Dual Band (850/1900) US
GPRS Class Class 10
FM or DAB Radio (please specify) FM Radio (incl. RDS)
Input
Navigation 5 way navigation (4+ centre click)
Qwerty Keypad No
Predictive Text Yes Zi
Hard keys (e.g. volume control, navigation) 1 Side key
Connectivity Bluetooth support BT 2.0
USB Mini USB only for charge, earphone
Display
Main display color space 65K
Main Display dimension (Diagonal physical size) 1.77
Main display resolution 128*160
Main display technology TFT
Camera Still image capture resolution 0.3
Memory
Internal user available memory 2MB
External memory card supported Up to 2GB
Phone book entries 800 entries
SMS 200 in SIM, 500 in product memory
MMS 100
Calendar 50
Battery
Battery capacity (mAh) 650
Standby time (hours) - Paging 5 500
Voice talk time (Pmin with 50% DTX ) 7hrs
Music playback time (RF standby mode) 11hrs
Format support Audio MIDI,WAV,SP-MIDI,ADPCM,AMR,MP3
Image BMP, JPEG, GIF, Animated GIF

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1.3 - PORTABLE STICKERS
Labels are located on the back of the handset:
Model name Commercial name IMEI # FCC ID number
EU band B10C OT-565 35355004******
US band B10CA OT-565A 01238800 ****** RAD143
Figure 1.1 Portable Stickers
The formation on the identification sticker is:
Zone Variable Signification
1 - Typeofproduct: XXXX
2 -
Distributor :
For EMEA: TCT mobile limited
For Latam TCT MOBILE
For CN: 苏州 TCL 天一移动通信有限公司
GSM 双频 GPRS 功能数字移动电话机
3 DATA3 PTS=‘soft’techn. Release xxx
4 DATA10orDATA12 Shortcode xxxx
5 DATA2 PTM
6 - Made In (by) … according to made in file
7 - DATA7 Commercial Ref
8 DATA7
9 DATA5 Full IMEI
10 DATA5 Bar code IMEI
11 DATA5/DATA11/DATA2/DATA3/DATA7 DATAMATRIX Code IMEI No. / INDUS. REF. / PTH(PTM) / PTS / COM.
REF.
12 DATA4 DateCode xxx
13 - FCC ID &CE logo
14 -
15 Not used - NOM mark
16 Not used Special Logo
17 Bluetooth QD ID BXXXXXX
18 DATA18
Enhanced SIM Lock (“E”- Enhanced SIM Lock; “N” -NO
Enhanced SIM Lock, including Normal SIM Lock and No
SIM Lock;)

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1.4 - LEVEL 1 SPARE PART LIST
This picture shows all L1 spare parts for OT-565, without accessories.
Figure 1.2 L1 Spare PartAssembly
Item DESIGNATION REFERANCE Qty REMARK
1 Furnished Back Casing BCE31F0E10C0 1 Cherry Red painting+ SUB lens
2 Furnished Main LCD Lens BEA31F0A10C0 1 Main LCD Lens
3 Furnished Front Casing BCG31F0C00C0 1 Dark Gray
4 Furnished Keyboard Casing BCA31F0C00C0 1 Dark grey raw plastic
5 Furnished Frame BCC31F0C00C0 1 Dark grey raw plastic
6 Battery Cover BCK31F0E10C0 1 Cherry Red painting
7 Furnished Keypad, Latin version BFA31F0AE101 1 Cherry Red PET+Rubber
8 Flip FPC hole plug BNG31F0001C0 1 FPC hole plug
9 Screw Cap1 BNA31F0C01C0 1 PET film
Screw Cap2 BNA31F0C02C0 1 PET film
10 Furnished side key BFC31F0A00C0 1 P+R,Black raw material
11 Screw T2001548AAAA 10 ST1.4x3.0,0.3P,
1 2 5
6
1 1
7
8
9
10
11
34

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1.5 - ACCESSORIES LIST
1.5.1 - BATTERY
Figure 1.3 Battery Presentation (Lithium 650 mAh)
The battery has the following features:
Table 1.1 Battery Features
Table 1.2 shows the rated ranges for B10C/OT-565 cell phones in standby, in talking modes and MP3/video
playing time (in flight mode). These typical values are expressed in normal temperature conditions with
batteries initially charged and under good ratio coverage.
Battery range depends on the network characteristics, the ambient temperature and particularly on movements
that cause cell changes.
Mode Power pack B10C/OT-565
Standby
(paging 5) Talking(with Pmin*+50%DTX**) MP3/video playing time
Power pack Lithium
500 Hours 7 Hours 11 Hours
* Pmin: minimum transmission power
** DTX: no transmission during period of silence
Table 1.2 Battery Rated Ranges
For a normally discharged battery (which has not been stored), the charge/discharge time are those indicated in
table 1.3:
Mode Typical Charge time
Power pack Lithium Less than 3 hours
Table 1.3 Typical Charge Time
Precautions when using and storing batteries:
¾If your battery is brand new, recharge it before use: the icon will then appear after a short while.
Battery Mode Technology Capacity
Battery Li Lithium 650mAh

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¾If the battery is deeply discharged, the battery charge indicator can take several minutes to appear and
accompanied by a slight sound.
1.5.2 - CHARGERS
The power supply is a current generator.
It includes an electrical part: AC to DC conversion based on a switch regulation, which must be connected to an
indoor plug.
Figure 1.4 Description to the Charger
Mechanical dimensions
L x l x H = 63.4mm*38.5mm*24mm Lc = 1.2m±0.1m
Maximum Weight (total): 54g
Figure 1.5 USB Charger
1.5.3 - HEADSET

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Figure 1.6 Stereo Headset

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CHAPTER 2
2 - MAINTENANCE GUIDE
2.1 - L1 MAINTENANCE POLICY
This chapter describes the maintenance of the B10C/OT-565 cell phones authorized at L1 repair centers. The
maintenance operations can only be performed in approved repair centers.
2.2 - GENERAL
Main L1 maintenance operations are as followings:
¾For handset:
- Warranty check
- Function test on the handset
- SW downloading
- Replacement of the defective handset.
¾For the standard accessory (battery, charger, earphone and USB cable)
- Warranty check
- Functional check on it
- Replacement of defective accessories
If you input the following codes to cell phones, you can:
Code Description
*#06# Display the software version and IMEI number
11223344 Unlock the phone (Super Code)
###232# Access call duration directly (DAP Code)
*#837# Check current software version
*#2886# Enter Auto Test mode (refer to 2.3.7)
FAT reset Long press # and on key
FAT reset introduction:
How to use: # + power on;
When to use: If you can not start your handset or when you start your handset, there will be something wrong
with it, like can not charge or can not charge normally.
What does it do when you use FAT reset function: it will format your FAT area, and your handset will come
back to factory model, everything you save or set in the handset (except SIM card) will be lost.
Before using FAT reset, please remind end users to make sure that they will accept coming back to
factory model and lost all their information in his/her handset.
2.3 - CELLPHONE MAINTENANCE
2.3.1 - REQUIRED TOOLS
¾Cell phone testing requires:
- A charged battery,
- A functional micro-SIM card.

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¾We recommend the following tools:
- A PC with OS (Windows 2000/NT/XP),
- A multimeter for battery test,
- A galvamometry for charger measurement,
- A suit of screw driver
2.3.2 - INVOICE CHECK
Check warranty status of handset by POP (Proof of Purchase)
If the end user lost his POP, please consider the date code marked on commercial label as the purchasing day
(the Date Code reading method is showed as below).
2.3.3 - IMEI CHECK
¾Switch on the handset, enter *#06#
¾The IMEI number MUST be the same with the one on the IMEI sticker. If not, it’s out of warranty policy
2.3.4 - Label CHECK
If either of the 2 labels not good, the cell phone will be considered as non-warranty.
¾IMEI Labels removed/ scratch or unreadable/ not approved or provided by Alcatel
Date
Day Month Year
H E R

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¾Liquid detection on humidity sticker
Figure 2.1 Humidity Sticker
2.3.5 - VISUAL INSPECTION
¾Corrosion: corrosion on the USB connectors, SIM connectors, and other metal surfaces
¾Holes (diam. > 1mm): Holes on any surface, including the front casing, furnished frame, battery cover,
LCD Lens, keypad…
¾Big bumps (diam. > 1mm): Bumps on any surface, including the front casing, furnished frame, battery
cover, LCD Lens, keypad…
¾Long scratch (length > 3mm): Scratches on any surface, including the front casing, furnished frame, battery
cover, LCD Lens, keypad…
¾Distortion: Bend, twisted or crushed on the h/s, cover/casing or connectors…
¾Broken: LCD broken, casing/cover broken…
¾Fallen off: Keypad tear off, LCD lens, connectors fallen off …
¾Gap: External physical damage relating to abnormal use, like front case and frame opened
¾Others:
- Damage caused by disassembly like wrong part assembly, lost of components
- Use in abnormal environment like too high temperature with plastic melts
2.3.6 - ACCESSORIES CHECK
¾Any use in abnormal temperature, other than the one specify in the user manual. Any evidence of
plastic/casing melt
¾Any mark of food or liquid around the accessory, or in the USB socket
¾Any evidence of mechanical shock which damage the enclosure of the battery, charger or headset
¾Any label damage or missing on the battery
¾Any mark of tentative of disassembly the accessory
¾Any abnormal use which create wire damage, wire broken or USB socket deformation

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2.4 - FUNCTION RETEST PROCEDURE
¾Check that the SIM card is set correctly
¾Insert the end-user battery.
¾Power on the cell phone.
¾If the cell phone can not be power on, visually check the condition of the battery connector and replace the
battery if necessary (see paragraph 2.5 for battery test).
¾If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with
dedicated SIM card. Use the correct SIM card.
¾Enter the phone code if necessary.
¾If power on OK, test step by step with the auto test code. Press *#2886# on the idle screen to start auto test.
a) Check Traceability Information：
Screen display the traceability information. If they are all right, press Pass to continue.
b) LCD display test:
The patterns are displayed on the main screen from "COLOR" pattern, "BLACK" pattern, "CHECKER"
pattern, "GREY CHART" pattern, "WHITE" pattern, "MENU" pattern, "MacBeth" pattern. If they are all
right, press Pass to continue.
c) Sub-LCD display test:
Display “Hello my friend!” in the sub-LCD.
Display confirm information in main LCD.
If they are all right, press Pass to continue.
d) Main LCD backlight test:
The backlight will be auto on and off, if it works all right, press Pass to continue.
e) Keypad backlight test:
Keypad backlights begin flashing, if it works all right, press Pass to continue.
f) Keypad test:
The operator presses all keys. If all keys are pressed, go to next text item automatically. Timeout is fixed
to 40s.
g) Vibrator test:
Vibrator begins to work, if it works all right, press Pass to continue.
h) Camera Test:
Display the Camera Screen then go to result confirm screen. If it works all right, press Pass to continue.
i) Camera Zoom Test:
Display Camera zoom screen first. If it works all right, press Pass to continue.
j) SIM card test:
Display “testing…” during the wait of the status.
Display “Insert SD card” if no SD card inserted
Timeout is fixed to 15s.
If pass, screen display “OK” for 1s and go to the next test item automatically.
k) USB charger test:
Display “testing…” during the wait of the status.
Display “Insert USB charger” if no USB charger inserted
Timeout is fixed to 15s.
If pass, screen display “OK” for 1s and go to the next test item automatically.
l) SD card test:
Display “testing…” during the wait of the status.
Display “Insert SD card” if no SD card inserted
Timeout is fixed to 15s.
If pass, screen display “OK” for 1s and go to the next test item automatically.
m) Bluetooth test:
Display “searching…” during the wait of the status.
Timeout is fixed to 20s.
If pass, screen display “OK”(include BT device info and address ) for 1s and go to the next test item
automatically.
n) Audio connector test:

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Display “testing…” during the wait of the status.
Display “Insert audio connector”, if no audio connector inserted.
Timeout is fixed to 15s.
If pass, screen display “OK” for 1s and go to the next test item automatically.
o) Headset left test:
The operator does a small acoustic test, he speaks in the headset microphone and estimates the audio
quality when he ears the signal in headset left earphone. If it works all right, press Pass to continue.
p) Headset right test:
The operator does a small acoustic test, he speaks in the headset microphone and estimates the audio
quality when he ears the signal in headset right earphone. If it works all right, press Pass to continue.
q) Headset test:
The operator does a small acoustic test, he speaks in the headset microphone and estimates the audio
quality when he ears the signal in headset earphone. If it works all right, press Pass to continue.
r) FM play test:
The default frequency is 103.6MHz (1036)
Press "Enter" key to listen the radio.
The input frequency number should be 4 digits.
Delete the digit by pressing "LEFT" key.
The range of frequency is from 0875 to 1080.
Set next frequency by pressing "DOWN" key.
If it works all right, press Pass to continue.
s) Headset unplug test:
Display “Remove headset”, if any audio connector connected.
Timeout is fixed to 20s.
If pass, mini display “OK” for 1s and go to the next test item automatically.
t) Melody Test:
Play music with loud speaker. If it works all right, press Pass to continue.
u) Hall Test:
Screen display “Pls. Close Slide” and try to detect whether the slide is closed. Then, handset detector
whether the slide is opened by operator.
If pass, go to the next test item automatically.
Total timeout is fixed to 10s for waiting.
v) Temperature test:
Screen display the handset temperature. If it is regular, press Pass to continue.
w) Test status memorization
Screen display the test status.
¾Make a call.
¾Receive a call.
¾If the phone is considered as faulty, upgrade the software (without forgetting to save customer information first
- see paragraph 2.6).
2.5 - ACCESSORY INSPECTION & REPLACING
2.5.1 - PRELIMINARY
Before any sub-assembly removal (except the antenna), the battery cover, the battery and the SIM card must be
removed.
2.5.2 - PRECAUTIONS
The heart of the cell phone, containing all the digital circuit (microprocessor, ASIC, memories, display, keypad,
etc) and the high-frequency transceiver circuit, is protected by the top and bottom shells.
However, certain areas sensitive to electrostatic discharges are completely or partially visible (keypad keys,
SIM driver, etc) and in order to prevent any risk of damage during removal/installation of the shell, the
operator’s wrist should be grounded when working on the heart of the phone.

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This operation is illustrated in the following figure. The operator wears a conducting bracelet connected to an
anti-static pad placed on the work surface, itself connected to the workbench metal structure, the whole being
earthed.
Figure 2.2 Protections against Electrostatic Discharges
2.5.3 - BATTERY TEST
2.5.3.1 - CHARGING PROCESS
Table 2.1 describes the various events related to connection of a standard charger connected to a cell phone.
Note: The charging process of B10C is same as B9C (OT-600/A)
Table 2.1 Battery Charge Status on the Cell Phone

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The charger or the cell phone’s charge function is defective (connectors or electronics) if the display does not
light or the icons do not flash.
In this case, try to charge the battery on the cell phone with another charger.
If the charge process runs correctly, replace the charger. If it does not work, try to charge with another
battery. If the charge process runs correctly, replace the battery. Check the charge connector. If it is damaged,
replace the cell phone.
For a normally discharged battery (with not a long time of stocking), charging time is indicated on table 2.2.
Mode
Battery Typical
Charge time
Lithium Less than 3 hours
Table 2.2 Battery Typical Charge Time
The off-load voltage of a normally discharged battery is greater than 2.5V. If not, charge the battery during a
few minutes and test if the voltage is greater than 3.3V. If not, at least, the battery is not in good condition,
replace it.
After 10 minutes charging of a normally discharged battery, the cell phone can be switched on and the
battery will then behave normally, continue the charge process. If not, either the battery or the cell phone
charge function is defective. Replace items until the faulty one is identified.
2.5.3.2 - CHARGING PROCESS
Nominal Voltage 3.7V
Capacity Minimum 650mAh (From 4.20V to 2.75V cut-off at
currento.2C)
Charge Method CC / CV (Constant Current / Constant Voltage)
StandardChargeCurrent 1C
MaxChargeCurrent 1C
Max Recommend charge Voltage 4.225V
MaxDischargeCurrent 1C (for continuous discharging mode)
Discharge Cut-off Voltage 2.75V / cell
Operating Temperature:
Charge 0~+45℃
Discharge -20 ~ +60℃
Storage Temperature
1 month -20 ~ +60℃(*)
3 months -20 ~ +45℃(*)
1year -20~+25℃(*)
Storage Relative Humidity 65±20%
Note (*): Capacity recovery rate should be more than 80% under the shipment status.
2.5.4 - CHARGER TEST
When the standard charger is connected to the cell phone, check correct running of the charge sequences on its
display (see paragraph 2.4.1). Use the current meter to measure the current of the charger.

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Figure 2.3 Current Meter
Connect the power supply, the charger to the meter (on the side of “IN”), and connect the cables from “OUT”
side to the handset, you will see how much the current is on the screen.
Figure 2.4 Connection Diagram
The measurements at the charger output should be: 450mA ~ 550mA.
2.6 - TOOLS APPLICATION GUIDE
2.6.1 - COLONING TOOL (To be updated)
Clone tool features:
¾Support users backup the data to customer's mobile phone and store the data in PC.
¾Support users restore the data into a matching mobile phone from PC.
(1) Please find cloning tool on MLDC as below detail location:
(2) Install the cloning tool in your computer.
(3) Login the tool, choose the user mode (according to your actual location) and enter ID and password.

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(4) First, do connect to mobile phone before backup your mobile phone data. Connect the USB cable to a
USB port on the PC. And make sure charge your battery fully. Then check which part you want to backup,
Click "Backup file" and select a path to store the backup data, and then power on the handset.
After connect Meta, it will takes about 1-5 minutes to complete the process:
That means backup is successful if the below window occurs: