Alienware AW320M User manual

Mouse Model: AW320M
Regulatory Model: AW320M
Alienware Wired Gaming Mouse
AW320M
User Guide

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your mouse.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of
their respective owners.
2021 – 12
Rev. A00

|3
Contents
What’s in the box................................4
Features .......................................5
Adjustable DPI . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting up your gaming mouse ....................6
Connecting the mouse. . . . . . . . . . . . . . . . . . . . . . 6
Alienware Command Center (AWCC) .............8
Installing AWCC through Windows Update . . . . . . . . . 8
Installing AWCC from the Dell Support website . . . . . . 9
Updating the mouse firmware . . . . . . . . . . . . . . . . . 9
Updating the mouse firmware automatically through AWCC . . . . 9
Updating the mouse firmware manually . . . . . . . . . . . . . . . . 10
Specifications ..................................11
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Physical characteristics . . . . . . . . . . . . . . . . . . . . . 11
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Troubleshooting................................12
Statutory Information ...........................15
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Limited warranty and return policies. . . . . . . . . . . . . . . . . . 15
For U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
For European, Middle Eastern and African customers:. . . . . . . . 15
For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 |What’s in the box
What’s in the box
1
2
1. Mouse 2. Documents

Features |5
Features
2
3
Top
1
4
Bottom
5
Side
6 7
1. Left button 2. Right button
3. Scroll wheel 4. DPI indicator
5. DPI button 6. Forward button
7. Backward button

6 |Setting up your gaming mouse
Adjustable DPI
Press the DPI adjustment button to instantly change the mouse tracking
resolution.
DPI setting is indicated by the DPI indicator color. The default five DPI settings
available are as follows:
• 800: Blue ( )
• 1200: Green ( ) (default)
• 1600: Yellow ( )
• 2400: Purple ( )
• 3200: Red ( )
You can change the default DPI settings and customize the DPI stages and LED
colors with the Alienware Command Center (AWCC) application.
Setting up your gaming mouse
Connecting the mouse
1. Remove the protective sheet at the bottom of the mouse.

Setting up your gaming mouse |7
2. Connect the mouse cable to the USB port on your desktop or laptop.
Desktop
Laptop

8 |Alienware Command Center (AWCC)
Alienware Command Center (AWCC)
Alienware Command Center (AWCC) application provides a single interface to
customize and enhance the gaming experience. This application enables you to
perform the following functions:
In the FX menu, you can access the following features:
• Change lighting color and animation in the Lighting tab.
• Assign program shortcuts to device programmable buttons or keys in the
Macros tab.
In the Settings tab, you can access the following settings:
• Change mouse button click and scroll bar responses in the Settings tile.
• Swap mouse button in the Settings tile.
• Change DPI levels in the DPI Settings tile.
• Select Lift-Off Distance in the Calibration tile.
• View firmware version and upgrade the device firmware to the latest
version in the Update tile.
• Reset the device settings to factory default.
NOTE: For more information, see the Alienware Command Center
(AWCC) application Online Help.
Installing AWCC through Windows Update
1. Connect your Alienware peripheral to your computer through the USB
port. The AWCC application is downloaded and installed automatically.
AWCC installation may take up to 10 minutes to complete.
2. Navigate to the program folder to ensure that the AWCC installation is
complete.
3. Launch AWCC and perform the following steps to download the
additional software components:
• In the Settings window, click Windows Update, and then click Check
for updates to check the Alienware driver update progress.
• If the driver update is not responding in your computer, install AWCC
from the Dell Support website.

Alienware Command Center (AWCC) |9
Installing AWCC from the Dell Support website
1. Download the latest version of the following applications from
www.dell.com/support/drivers.
• Alienware Command Center
• Alienware Gaming Peripheral driver
2. Navigate to the folder where you saved the setup les.
3. Double-click the setup le and follow the on-screen instructions to install
the application.
NOTE: You can customize the mouse features and lighting effects by
using the Alienware Command Center (AWCC) application.
Updating the mouse firmware
NOTE: For best performance, update your mouse firmware to the latest
version.
Updating the mouse firmware automatically through AWCC
1. Connect your mouse to your computer through the USB cable.
2. Launch AWCC software and click the FX tab.
3. Under Settings, select Alienware AW320M Wired Gaming Mouse from
the Edit Device Settings drop-down list.
4. Click the Settings tab.
5. In the Update tab, click the Update button. Once the rmware update is
complete, the “Firmware updated successfully” message is displayed.
6. Click OK.
NOTE: Disconnecting the USB cable from the computer, closing the
AWCC software, or shut down of computer during firmware update may
damage the mouse.

10 |Alienware Command Center (AWCC)
Updating the mouse firmware manually
1. Go to www.dell.com/support and search for AW320M.
2. From the Drivers & Downloads tab, download AW320M Mouse FW
update tool.
3. Connect your mouse to your computer through the USB cable.
4. Open the downloaded AW320M Mouse FW update tool le.
5. Click the Start button. Once rmware update is complete, the
“Completed” message is displayed. Close the window.
NOTE: Disconnecting the USB cable from the computer, closing the
AWCC software, or shut down of computer during firmware update may
damage the mouse.

Specifications |11
Specifications
General
Model number AW320M
Connection type Wired USB 2.0
Microsoft windows WHQL Windows 7/Windows 8/Windows 8.1/
Windows 10/Window 11
Operation system Windows 7/Windows 8/ Windows8.1/
Windows10/Windows 11/MAC OS X/
Steam OS
Electrical
Operating voltage 5 V
Physical characteristics
Weight (without cable) Under 80 g (Under 0.1763 lb)
Dimensions:
Length 125 +/- 1.0 mm (4.921 +/- 0.039 in.)
Width 62.5 +/- 1.0 mm (2.460 +/- 0.039 in.)
Height 38.5 +/- 1.0 mm (1.515 +/- 0.039 in.)
Environmental
Temperature:
Operating 0°C to 40°C (32°F to 104°F)
Storage -40°C to 65°C (-40°F to 149°F)
Storage humidity 95% maximum relative humidity;
non-condensing

12 |Troubleshooting
Troubleshooting
Problems Possible solutions
Mouse is not functioning 1. Connect the mouse cable to
another USB port on your
computer. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
2. Restart the computer.
Mouse lights do not turn on 1. Press any button to wake the mouse
from sleep mode.
2. Connect the mouse cable to
another USB port. Wait until a
notication appears indicating that
the driver installation is complete
before you use the mouse.
3. Restart the computer.
Mouse is not running based on
the configuration selected in
the Alienware Command Center
(AWCC) application.
1. Ensure that the Alienware
Command Center (AWCC)
application is installed on your
computer.
2. Open the Alienware Command
Center (AWCC) application
and ensure that the selected
conguration is set up and saved.
Resolving cursor issues 1. Connect the mouse cable to
another USB port. Wait until a
notication appears indicating that
the driver installation is complete
before you use the mouse.
2. Ensure that the sensor is not
obstructed or dirty.
3. Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.

Troubleshooting |13
Problems Possible solutions
Resolving cursor issues (continued) 4. Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not
have another mouse or touchscreen,
hold the power button down for at
least 15 seconds to turn the laptop/
desktop o. Any unsaved data will
be lost.
Resolving mouse button issues 1. Ensure that there is nothing
preventing the mouse buttons from
moving. Most mouse buttons make a
clicking noise when pressed down.
2. Connect the mouse cable to
another USB port. Wait until a
notication appears indicating that
the driver installation is complete
before you use the mouse.
3. Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not
have another mouse or touchscreen,
hold the power button down for at
least 15 seconds to turn the laptop/
desktop o. Any unsaved data will
be lost.
Troubleshooting a slow moving cursor 1. Ensure that the sensor is not
obstructed or dirty.
2. Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.

14 |Troubleshooting
Problems Possible solutions
Troubleshooting a slow moving cursor
(continued)
3. Change the mouse settings to adjust
the pointer speed.
Click on the tab that matches the
Operating System (OS) installed on
your laptop/desktop and perform
the steps within that section to
change the settings.
• In the Search box, type main.cpl.
• Click or tap main.cpl in the list
of programs.
• Click or tap the Pointer Options tab.
• Move the slider under Select
a Pointer Speed to adjust the
cursor speed to the desired level.
• Click or tap OK.
Troubleshooting lift off distance
(LOD) surface calibration issues
The LOD surface calibration depends
on the surface characteristics and does
not work on all surfaces.
Using a dark colored fabric mouse
pad improves LOD calibration.

Statutory Information |15
Statutory Information
Warranty
Limited warranty and return policies
Dell-branded products carry a two-year limited hardware warranty. If purchased
together with Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end user agreement,
which you can find at https://www.dell.com/terms. This document contains a
binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s end user
contract terms.
Dell may also provide an additional hardware warranty – full details of
the Dell end user contract and warranty terms can be found by going to
https://www.dell.com/terms, selecting your country from the list at the bottom of
the “home” page and then clicking the “terms and conditions” link for the end user
terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable national
consumer legal rights, the terms of any retailer sale agreement that you have
entered into (which will apply between you and the retailer) and Dell’s warranty
terms. Dell may also provide an additional hardware warranty – full details of Dell’s
warranty terms can be found by going to https://www.dell.com/terms, selecting
your country from the list at the bottom of the “home” page and then clicking the
“terms and conditions” link or the “support” link for the warranty terms.