Alienware AW620M User manual

Mouse Model: AW620M
Regulatory Model: AW620M/UD2401t
Alienware Wireless
Gaming Mouse - AW620M
User’s Guide

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your mouse.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of
their respective owners.
2023 – 02
Rev. A00

|3
Contents
What’s in the box................................5
Features .......................................6
Adjustable Dots Per Inch (DPI) . . . . . . . . . . . . . . . . 7
Setting up your gaming mouse ....................8
Connecting the mouse. . . . . . . . . . . . . . . . . . . . . . 8
Wireless mode (2.40 GHz) . . . . . . . . . . . . . . . . . . . . . . . . 9
Wired mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Turning on the mouse . . . . . . . . . . . . . . . . . . . . . . 11
Charging the battery . . . . . . . . . . . . . . . . . . . . . . 11
Wired mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Battery indicator colors . . . . . . . . . . . . . . . . . . . . . . . . . 12
Alienware Command Center (AWCC) application ..13
Installing AWCC through Windows Update . . . . . . . . .13
Installing AWCC from the Dell Support website . . . . . .13
Specifications ..................................14
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Physical characteristics . . . . . . . . . . . . . . . . . . . . .14
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . .15
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Troubleshooting................................16
Statutory information . . . . . . . . . . . . . . . . . . . . . . . . . . .21

4 |
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Limited warranty and return policies. . . . . . . . . . . . . . . . . . 21
For U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
For European, Middle Eastern and African customers:. . . . . . . . 21
For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . 21

What’s in the box |5
What’s in the box
1
2
34
5
1. Mouse 2. USB charging cable
3. Dongle extender 4. USB wireless dongle
5. Documents

6 |Features
Features
Top
1
23
4
Bottom
5
7
Left Side
6
8
1. Left button 2. Scroll wheel
3. Right button 4. DPI adjustment button
5. Power button 6. USB-C port
7. Forward button 8. Backward button

Features |7
Adjustable Dots Per Inch (DPI)
Slide the DPI adjustment slider to instantly change the mouse tracking resolution.
DPI setting is indicated by the scroll wheel LED color. The default five DPI
settings available are as follows:
• 800: Blue ( )
• 1200: Green ( ) (default)
• 1600: Yellow ( )
• 2400: Purple ( )
• 3200: Red ( )
You can change the default DPI settings and customize the DPI stages with the
Alienware Command Center (AWCC) application.

8 |Setting up your gaming mouse
Setting up your gaming mouse
Connecting the mouse
NOTE: Your mouse has a rechargeable battery. For best results, ensure
that the battery is fully charged before using it for the first time.
NOTE: To improve battery life, turn off the power switch when the mouse
is not used.
1. Remove the protective sheet from the mouse.
2. Slide the power button down to turn on the mouse.

Setting up your gaming mouse |9
Wireless mode (2.40 GHz)
Laptop
Connect the USB wireless dongle to a USB port on your laptop.
Desktop
1. Connect the USB-C end of the USB charging cable to the bottom port of
the dongle extender. Insert the USB wireless dongle to the top port of the
dongle extender.
2. Connect the other end of the USB charging cable to an available port on
your computer.
USB dongle
Dongle
Extender

10 |Setting up your gaming mouse
Wired mode
NOTE: The battery starts charging automatically in wired mode.
1. Connect the USB-C end of the USB charging cable to the USB-C port on
the mouse.
2. Connect the other end of the USB charging cable to an available USB
port on your desktop or laptop.
Desktop Laptop

Setting up your gaming mouse |11
Turning on the mouse
Slide the power button down to turn on the mouse.
Charging the battery
Wired mode
1. Connect the USB-C end of the USB charging cable to the USB-C port on
the mouse.

12 |Setting up your gaming mouse
2. Connect the other end of the USB charging cable to an available USB
port on your desktop or laptop.
Desktop Laptop
3. When the battery is fully charged, the battery indicator blinks in green for
3 seconds, and then stays static green for 9 seconds. After 12 seconds, it
reverts to the user default lighting.
Battery indicator colors
• Low power: Amber pulsing ( ).
• Charging: Morphing between amber ( ) and green ( ) for 12 seconds.
After 12 seconds, it reverts to the user default lighting.
• Fully charged: Blinks in green for 3 seconds, and then stays static green ( )
for 9 seconds. After 12 seconds, it reverts to the user default lighting.

Alienware Command Center (AWCC) application |13
Alienware Command Center (AWCC)
application
Alienware Command Center (AWCC) application provides a single interface to
customize and enhance the gaming experience.
NOTE: For more information, see the Alienware Command Center
(AWCC) application Online Help.
Installing AWCC through Windows Update
1. Connect your Alienware peripheral to your computer through the USB
port. The AWCC application is downloaded and installed automatically.
AWCC installation may take up to 10 minutes to complete.
2. Navigate to the program folder to ensure that the AWCC installation is
complete.
3. Launch AWCC and perform the following steps to download the
additional software components:
• In the Settings window, click Windows Update, and then click Check
for updates to check the Alienware driver update progress.
• If the driver update is not responding in your computer, install AWCC
from the Dell Support website.
Installing AWCC from the Dell Support website
1. Download the latest version of the following applications from
Dell.com/support/drivers.
• Alienware Command Center
• Alienware Gaming Peripheral driver
2. Navigate to the folder where you saved the setup les.
3. Double-click the setup le and follow the on-screen instructions to install
the application.
NOTE: You can customize the mouse features and lighting effects by
using the Alienware Command Center (AWCC) application.

14 |Specifications
Specifications
General
Model number AW620M
Connection type Wireless (2.40 GHz); Wired for charging the battery
System requirement • Windows 10 RS3 and above, 32/64 bit
(with Intrepid feature support)
• Windows 11 (with Alienware/Archon
features support)
• SteamOS (without Intrepid feature support)
Electrical
Operating voltage 5 V
Battery type Polymer Li-ion Rechargeable Battery
500 mAh
Battery life (with LED off) 140 hours
Physical characteristics
Weight 100 g (0.22 lb)
Dimensions:
Length 131.50 mm (5.177 in.)
Width 77.80 mm (3.062 in.)
Height 41.50 mm (1.633 in.)

Specifications |15
Environmental
Temperature:
Operating 0°C to 40°C (32°F to 104°F)
Storage -40°C to 65°C (-40°F to 149°F)
Storage humidity 95% maximum relative humidity;
non-condensing
Wireless
RF transmission 2.40 GHz
Operation distance Up to 10-meter

16 |Troubleshooting
Troubleshooting
Problems Possible solutions
Mouse is not functioning Turn ON the power switch on the
bottom of the mouse and try again.
1. In wireless mode, ensure that the
battery has sucient battery power.
2. Slide the power button to turn o
the mouse, and then turn on again.
3. In wired mode, connect the USB
charging cable to another USB
port. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
4. In 2.40 GHz wireless mode,
connect the USB wireless dongle
to another USB port or connect
the USB wireless dongle and USB
charging cable to the dongle
extender. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
5. Restart your computer.

Troubleshooting |17
Problems Possible solutions
Mouse lights do not turn on 1. Press any button to wake the mouse
from sleep mode.
2. In wireless mode, ensure that the
battery has sucient battery power.
3. In wired mode, connect the USB
charging cable to another USB
port. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
4. In 2.40 GHz wireless mode,
connect the USB wireless dongle
to another USB port or connect
the USB wireless dongle and USB
charging cable to the dongle
extender. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
5. Restart your computer.
Mouse is not running based on
the configuration selected in
the Alienware Command Center
(AWCC) application
1. Ensure that the Alienware
Command Center (AWCC)
application is installed on your
computer.
2. Open the Alienware Command
Center (AWCC) application
and ensure that the selected
conguration is set up and saved.

18 |Troubleshooting
Problems Possible solutions
Resolving cursor issues 1. In wired mode, connect the USB
charging cable to another USB
port. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
2. In 2.40 GHz wireless mode,
connect the USB wireless dongle
to another USB port or connect
the USB wireless dongle and USB
charging cable to the dongle
extender. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
3. Ensure that the sensor is not
obstructed or dirty.
4. Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.
5. Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not
have another mouse or touchscreen,
hold the power button down for at
least 15 seconds to turn the laptop/
desktop o. All unsaved data will
be lost.

Troubleshooting |19
Problems Possible solutions
Resolving mouse button issues 1. Ensure that there is nothing
preventing the mouse buttons from
moving. Most mouse buttons make a
clicking noise when pressed down.
2. In wired mode, connect the USB
charging cable to another USB
port. Wait until a notication
appears indicating that the driver
installation is complete before you
use the mouse.
3. In wireless mode, connect the USB
wireless dongle to another USB
port or connect the USB wireless
dongle and USB charging cable to
the dongle extender. Wait until a
notication appears indicating that
the driver installation is complete
before you use the mouse.
4. Save any data, close any open
program(s), and then restart the
laptop/desktop. When you do not
have another mouse or touchscreen,
hold the power button down for at
least 15 seconds to turn the laptop/
desktop o. All unsaved data will
be lost.

20 |Troubleshooting
Problems Possible solutions
Troubleshooting a slow moving cursor 1. Ensure that the sensor is not
obstructed or dirty.
2. Glass or very smooth glossy surfaces
are not suitable for the mouse
sensor to capture movement. Using
a dark colored fabric mouse pad
can improve the tracking.
3. Change the mouse settings to adjust
the pointer speed.
Click on the tab that matches the
Operating System (OS) installed on
your laptop/desktop and perform
the steps within that section to
change the settings.
• In the Search box, type main.cpl.
• Click or tap main.cpl in the list
of programs.
• Click or tap the Pointer Options
tab.
• Move the slider under Select
a Pointer Speed to adjust the
cursor speed to the desired level.
• Click or tap OK.
Troubleshooting cursor lagging Cursor lagging might be due to
wireless interference on the USB
wireless dongle. Use the dongle
extender to connect the USB dongle
to the laptop/desktop.
Troubleshooting Lift Off Distance
(LOD) surface calibration issues
The LOD surface calibration depends
on the surface characteristics.
Using a dark colored fabric mouse
pad might improve LOD calibration.