Warranty policy / Return material procedure
All-Wind products are warranted for 3 years from the date of purchase. This warranty is only
valid in EU countries. All-Wind GmbH manufactures its products from parts and components
that are new or equivalent to new in accordance with industry standard practice.
This warranty is only valid for manufacturing defects and damage. If a product is found to be
faulty, the customer has the right to make a claim, the description and procedure of which are
established in § 7 and 8 of our General Conditions of Sale.
The warranty does not cover:
Damage caused by lightening.▪
Damage caused by exceptionally strong winds.▪
Damage caused by incorrect installation (including among other things, bad construction of▪
the tower or “upside down” installation).
Damage caused by incorrect connection to the battery.▪
Changes to the design of the wind generator or its parts.▪
Lack of wind.▪
It is strictly prohibited to short-circuit the generator during operation, as well
as to exceed the maximum permitted speed. These cases are non-warranty!
This warranty will not apply where improperly installed, physically damaged
or altered, either internally or externally, or damaged from improper use.
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Warranty policy / Return material procedure
Return material procedure
Package the unit safely, preferably using the original box and packing materials. Include the
following:
A copy of the delivery note or invoice▪
A return address where the repaired unit can be shipped▪
A contact telephone number▪
Ship the unit freight prepaid to the address provided. Collect shipments will be refused.
Service Center address:
EME Laboratory
SIA „Electrical Machinery Engineering“
Melluzu str 1C-1
LV-1067 Riga, Latvia
Phone: +371 - 26 75 84 94
