Allo.com Nano 2 User manual

User Manual
NANO 2
Version 2.8

NANO 2 - Introduction
User Manual v2.8
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Table of Contents
1. Product introduction............................................................................................4
0.1. Overview.......................................................................................................................... 4
2. Getting Started With the Nano2PBX...................................................................5
2.1. Installation........................................................................................................................ 5
2.2. Notification LEDs (On the Front Panel):........................................................................... 6
2.3. Quick Installation Wizard ................................................................................................. 7
2.4. Accessing the Main GUI (Graphical User Interface)........................................................ 7
3. System Status.......................................................................................................9
4. Setting up the Features .....................................................................................10
4.1. Configure hardware .......................................................................................................10
4.2. Extensions (Analog & SIP)............................................................................................. 10
4.2.1. Create New User:...........................................................................................................11
4.2.2 Modify/Delete selected users..........................................................................................13
4.3. Trunks............................................................................................................................ 16
4.3.1. Analog Trunks................................................................................................................16
4.3.2. VOIP Trunks...................................................................................................................16
4.3.3. Adding a New VoIP Account Details..............................................................................16
4.3.4. Editing / Deleting an Existing VoIP Account: .................................................................17
4.4.2. Restore Default Calling Rule..........................................................................................20
4.5. Dial plans....................................................................................................................... 21
4.6. Time Intervals ................................................................................................................ 21
4.7. Voicemail Groups........................................................................................................... 22
4.7.1. Configuring a Voicemail Group......................................................................................22
4.8. Music on Hold (MOH) .................................................................................................... 23
4.9. Call Queues................................................................................................................... 24
4.9.1. Configuring a Queue......................................................................................................24
4.9.2. Agent Login Settings......................................................................................................26
4.9.3. Agent Settings................................................................................................................27
4.10. Greeting Messages...................................................................................................... 27
4.10.1. Recording Voice Files..................................................................................................27
4.10.2. Uploading Voice Files ..................................................................................................28

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4.11. IVR............................................................................................................................... 29
4.12. Incoming Calling Rules................................................................................................ 30
4.13. DID Routing ................................................................................................................. 31
5. General Settings.................................................................................................33
5.1. Voicemail ....................................................................................................................... 33
5.1.1. General settings (Accessing, Retrieving & Managing Voice Mail).................................33
Email Settings for Voicemail ....................................................................................................36
5.2. Network Settings............................................................................................................ 37
5.2.1. WAN Configuration ........................................................................................................37
5.2.2. LAN Configuration..........................................................................................................37
5.2.3. Host Configuration .........................................................................................................38
5.3. Feature Settings............................................................................................................. 38
5.4. Admin Settings............................................................................................................... 40
5.4.1. General Preferences......................................................................................................40
5.4.2. Language.......................................................................................................................41
5.4.3. PBX Settings..................................................................................................................41
5.4.4. Reboot............................................................................................................................43
5.5 SIP Settings.................................................................................................................... 43
5.5.1. General ..........................................................................................................................43
5.5.2. TOS................................................................................................................................44
5.5.3. NAT................................................................................................................................45
5.5.4. Misc................................................................................................................................46
5.5.5. Codecs...........................................................................................................................47
6. Additional Features............................................................................................48
6.1. Conferencing:................................................................................................................. 48
6.2. Follow Me....................................................................................................................... 49
6.2.1. Follow-me Preference for Users....................................................................................49
6.2.2. Follow-me Options.........................................................................................................49
6.3. Directory......................................................................................................................... 50
6.4. Call Record.................................................................................................................... 50
6.4.1. Call Record Files.......................................................................................................50
6.4.2. Call record Settings...................................................................................................51
6.5. Bulk Add......................................................................................................................... 52
6.6. Ring Groups................................................................................................................... 52
6.7. Paging/Intercom............................................................................................................. 54

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7. Tools....................................................................................................................55
7.1. Back Up: ........................................................................................................................ 55
7.2. Firmware Upgrade......................................................................................................... 55
7.3. File Editor....................................................................................................................... 56
7.4. Asterisk CLI.................................................................................................................... 56
7.5. Diagnostics .................................................................................................................... 56
8. Status..................................................................................................................57
8.1. Call Detail Records........................................................................................................ 57
8.2. Active Channels............................................................................................................. 57
8.3. System Info.................................................................................................................... 58
9. APPLY Changes.................................................................................................58
10. Managing & Handling Nano2 PBX Features ..................................................59
10.1. Attended Transfer........................................................................................................ 59
10.2. Blind Transfer............................................................................................................... 59
10.3. Conferencing................................................................................................................ 59
10.4. Call Forwarding............................................................................................................ 60
10.5. Call Parking.................................................................................................................. 60
10.6. Call Hold and Retrieve................................................................................................. 60
10.7. BLF (Busy Lamp Field) Support................................................................................... 60
10.12. Hard Reset................................................................................................................. 61
10.14. NPA Dialing................................................................................................................ 61
Appendix-A: Glossary of Terms............................................................................62

NANO 2 - Introduction
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1. Product introduction
1.1. Overview
The Nano2PBX is a compact system that puts the rich features of a high-end PBX into the
reach of small businesses. Its built-in voicemail, multi-level auto attendants, remote
extensions and sophisticated call handling features help businesses reduce communications
costs, while allowing employees to stay connected worldwide. Setting up and configuring the
Nano2PBX is a breeze with the user-friendly GUI and this document will show you just how
easy it is!
A typical network diagram shows the function of Nano2PBX as below.

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2. Getting Started With the Nano2PBX
2.1. Installation
1. Unpack your NANO2 and make sure you received everything.
Each box contains: 1 x NANO2
1 x AC adapter (120V-220V) + 2 wall plugs (EU & US)
1 x Ethernet cable
2. Plug in your NANO2 LAN port to your PC using the network cable provided
3. Plug the power cable to the Nano2PBX. After 10 secs, All the 6 LEDs start blinking
and LEDs turn to orange after the completion of boot up.
4. Check your PC network settings and make sure that you have enabled the DHCP
5. Use following IP address in web browser to start the configuration process:
192.168.113.1:8088
6. Factory default login credentials are:
Username: admin
Password: admin
7. Follow the quick setup wizard steps

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2.3. Quick Installation Wizard
By following the Wizard, you will create a very basic configuration file allowing you to make
and receive calls thus confirming your NANO2 is fully functional. Most of the features won’t
be visible until you complete the wizard and access the full fledge user interface.
After the completion of Quick setup wizard, NANO2 will reboot and launch the basic
configuration file you’ve created. You are ready to test! You will also have access to the full
fledge user interface and all the features offered.
Once the reboot is done, Connect the WAN port of the Nano2 to your network switch ,also
you can remove the LAN connection and use the WAN IP to access the Full Fledge User
Interface of the NANO2. The WAN IP address can be obtained by dialing **# from the
Analog phone which is connected to the Nano2PBX
Important Note:
We strongly recommend you to access the Nano2PBX webGUI after completion of Quick
setup wizard through WAN IP address. LAN interface only for initial setup.
Make sure to add the port number 8088 at the end of your IP address when logging in.
For Eg: 192.168.0.42:8088
The WAN IP address can be obtained by dialing **# from the Analog phone which is
connected to the Nano2PBX
2.4. Accessing the Main GUI (Graphical User
Interface)
Connect an Analog phone to the any of the FXS ports of the Nano2PBX and dial “* *” to get
the WAN IP address of the unit. Using the IP address obtained, open the Web browser and
type: http://<WAN IP Address:8088>. Here is an example of how it should look:
http://192.168.1.100:8088

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Or also you can access the GUI of the Nano2PBX by connecting a PC to the LAN port of the
Nano2PBX. Enable the DHCP option in the Network Settings of the PC, and then enter
http://192.168.113.1:8088 in the Web Browser Address field. (Where 192.168.113.1:8088 is
the default local LAN IP address of the Nano2PBX).
On the login screen, the default username and password is “admin” and “admin”
respectively. Press the Login button to enter the Nano2PBX web panel. To change the
password, please refer to the General Settings > Admin Settings ÆPBX Settings section
in the navigation.
Important Note:
The nano2 comes with default credentials admin/admin you have to change these as soon
as possible to avoid getting hacked. Allo.com cannot be held responsible for unauthorized
access to the nano2 PBX. Please make sure you secure your PBX by placing it behind a
firewall and changing passwords with frequency. Kindly avoid using multiple login to the GUI.

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3. System Status
Navigation to System status, Status of Nano2PBX including Memory Status, VoIP Status,
Networking Status and Client Status (to see which clients are connected to the system).
After you login, you are brought to a System Status screen, which offers information about
the Nano2PBX, and help files to assist you in learning about all the different features of the
system.
1. Under Trunks you will see the Registration Status of the VoIP Account(s) configured.
If it displays “Registered” then it is successfully configured and connected.
2. Under Conference Rooms you will see all Conference Extensions available or
unavailable.
3. Under Parking Lot you will see all Parking Extensions available or unavailable.
4. Under Extensions you will see all the users and the extensions connected to the
Nano2PBX. Also you can sort out the extension by clicking in the extension
5. Under Queues you will see all Queue Extensions available or unavailable.
6. Under System status > System Info > General you will have a summary of your
General information, such as Hostname, Server Date & time zone, Uptime.
7. Under System status > System Info > Memory Status you will see total memory
resources, including RAM usage, Compact Flash usage (to store voice files and
voicemail) and Inbox status (for voicemail inbox).
8. Under System status > System Info > Network Status you will have a summary of
your Network information, such as Hostname, WAN IP Address, Subnet Mask, WAN
MAC Address and Default Gateway (you may refer to Settings > Network Settings for
more info).
9. Under System status > System Info > Disk you will have a summary of Disk usage
and Disk free space available on the file system.

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4. Setting up the Features
4.1. Configure hardware
Analog Hardware Setup & Configuration
Port Configuration: Port Configuration allows you to manually configure Ports 5 and 6
either as FXS ports or FXO ports, which are configurable ports on the Nano2PBX. That
means you can configure these ports to be either as FXS ports (to connect Analog Phones)
or FXO ports (to connect PSTN line).
Important Note:
1. After choosing the port configuration click on Update Settings Button, Nano2PBX will reboot for the
changes to take effect. Once the system comes up you can use the ports as per your configuration.
2. Please make sure to disconnect incoming PSTN Line connected to the Port Number 5 and 6 before
you switch from 4FXS and 4FXO Mode to 6FXS and 2FXO Mode. It may damage your Nano2PBX
Unit.
4.2. Extensions (Analog & SIP)
Extensions are the core of the Nano2PBX. An extension is a number mapped to a person.
So basically, every employee that is connected to the Nano2PBX should have their own
unique extension number, so that he/she can be reached, and be able to place calls.
The Nano2PBX supports 2 types of Extensions: IP Extensions and Analog Extensions.

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IP Extensions:
IP extension are devices that have only data networking connection such as Ethernet and
they communicate with the Nano2PBX using IP based protocol for signaling and Voice,
examples are IP Phone, Soft Phone application. The Nano2PBX can support up to 75 IP
Extensions registration.
Analog Extensions:
An Analog Extension is used with a regular telephone system which can be connected to an
available FXS port on the back of the Nano2PBX. The Nano2PBX can have up to 6 Analog
Extensions.All the features are supported by both the Analog and IP extensions. Extensions
can be part of other features, such as: Queues and Voicemail Groups. Also, the extension
can have a voicemail of its own.
4.2.1. Create New User:
You have to create atleast one Dialplan using Dialplan option before trying to create
Analog/IP Extensions
Navigation: Users > Create New user: This is where you setup your Analog/IP extensions
Technology
SIP Select "SIP" if the user is using SIP or a SIP device
Analog Station select the FXS port need to be configured from the drop
down menu.
Codec Preference Select audio and video codec for the extension. The
available codecs are: G711U-law, G711A-law, G.726,
G.722, G.729, H.263 and H.263p.
General
Extension The extension number associated with the user.
CallerID Name Configure the CallerID Name associated with the user
Dial Plan Select one from the dropdown box (appears only if dialplans
are created using Dialplans).By Default: Dialplan1
CallerID Number Configure the CallerID Number that would be applied for
outbound calls from this user.
Note: The ability to manipulate your outbound Caller ID may

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be limited by your VoIP provider.
Enable Voicemail for the User: Enable this extension so that it can be visible when adding
members to the Voicemail Group and Voicemail. The Voicemail PIN password will be same
as the password provided to the Extension while creating an Extension. This will applies to
both Analog and IP Extension. If you are trying to access or retrieve Voice Message, use
that particular Extension password.
Email Address: Mail address which the user wishes to receive mails (for Voicemail)
VoIP Settings
SIP Password Configure the password for the user.
NAT Use NAT when the Nano2PBX is on a public IP
communicating with devices hidden behind NAT (e.g.,
broadband router). If there is one-way audio issue, usually it's
related to NAT configuration or Firewall's support of SIP and
RTP ports.
Can Reinvite By default, the Nano2PBX will route the media steams from
SIP endpoints through itself. If enabled, the PBX will attempt
to negotiate with the endpoints to route the media stream

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directly. It is not always possible for the Nano2 to negotiate
endpoint-to-endpoint media routing. The default setting is
"No".
Insecure Port: Allow peers matching by IP address without matching
port number.
• Very: Allow peers matching by IP address without matching
port number. Also, authentication of incoming INVITE
messages is not required.
• No: Normal IP-based peers matching and authentication of
incoming INVITE.
The default setting is “No".
Advanced Options
In Directory Check this option if the user is to be listed in the system
telephone directory
Is Agent Check this option if this user is a call queue member
Incoming Call record Record the incoming calls
Note: calls with G722 and G729 codecs don’t record
Outgoing Callrecord Record the outgoing calls
Note: calls with G722 and G729 codecs don’t record
Pickup Group Select a Pickup Group where a phone picksup the incoming
call if it matches one of the call’s call groups.
Important Note:
The Incoming/ Outbound calls with G722 and g729 codec won’t be recorded
4.2.2 Modify/Delete selected users
Navigation: Users: This is where you can edit / delete existing Analog/IP Extensions
individually.
On the right side of the page, you can see the list of extensions you have setup. To edit, or
delete any of them, simply click the appropriate icon provided to the right of each
account/Extension.

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Once you click on the Edit button of an Extension then it will display the information of that
particular extension. Here you can change the required details and then click on the Update
Extension button to save the changes made.
You can delete an extension by clicking on the delete button of the extension from the list of
extensions displayed.
You can delete many existing extensions by clicking on the Delete Selected Users button
after marking in the check boxes of extensions from the list of extensions displayed. Click ok
the popup window to delete the selected users.
Important Note:
Make sure to click the APPLY CHANGES button in the top navigation bar, after adding /
editing / deleting any Extension. The APPLY CHANGES tab appears if some changes are
made and not saved.
4.2.3. Busy Lamp Field(BLF)
Shows mainly three status 1)Ready 2)Ringing 3)On the phone.
Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extension
connected to the same PBX is busy or not. This has to be configured manually from the
phone user and it is usually done by making use of the web interface. When configured, the
phone subscribes to a resource list available on an IP PBX to be notified with such
information about other extensions. Here is the configuration in eyebeam softphone.

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4.3. Trunks
Navigation: Setup >Trunks > Analog Trunks: Here you can configure the Analog Trunks.
4.3.1. Analog Trunks
The analog trunk options are listed in the table below.
Analog Trunks
Channels Select the channel for the analog trunk.
Trunk Name Specify a unique label to identify the trunk when listed in
outbound rules, incoming rules and etc.
Fax Detect Configure a Fax extension where incoming Fax will be
detected and received.
4.3.2. VOIP Trunks
Navigation: Setup > Trunks > VOIP Trunks: This is where you setup VoIP Trunk, or
manage existing ones.
In this page, fill in the Provider Name, Host name, Host Port, Username, Password and
Proxy information given to you by your VoIP provider (known as SIP Credentials). Apply any
Codec Settings required. You can prioritize your active codec’s by using the drop down
buttons.
After you have entered the details, click the Save button at the bottom.
4.3.3. Adding a New VoIP Account Details
Create New SIP trunk
Context Naming You can select the context naming based on
username/Provider name/Assigned by asterisk GUI. By
Default: Based on Username
Provider Name Configure a unique label to identify this trunk when listed in
outbound rules, inbound rules and etc.

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Host Name Configure the IP address or URL for the VoIP provider’s
server of the trunk.
Host Port Enter the port number given by the VOIP provider. 5060 is
the default SIP port. If configuring any roaming extension or
if connecting nano2 to public network then consider
changing the SIP port for better security. Once port changes
are done , for registering IP phones/sip phone use <domain
name ><sip port number>.
Username Enter the username to register to the trunk from the
provider.
Password Enter the password to register to the trunk from the provider.
Qualify If you enable Qualify, asterisk will send the SIP Options
command regularly to check that the device is still online
Fax Detect Configure a Fax destination where incoming Fax will be
detected and received.
DID Routing DID Routing Routes calls to a single ,specific extension.
TrunkingWithout
Registration Trunking Without Registration is to make voip trunk calls from Nano2 Without Registration.
Outbound Proxy Configure Outbound proxy to send Outbound signaling to
that proxy.
4.3.4. Editing / Deleting an Existing VoIP Account:
On the right side of the page, you can see the list of VoIP trunk you have setup. To edit, or
delete any of them, simply click the appropriate icon provided to the right of each trunk.Once
you click on the edit button of a VoIP trunk then it will display the information of that
particular VoIP trunk, here you can change the required details and click on the Save button
and then click on the apply changes tab to save the changes made.
To ensure successful registration of your VoIP Trunk, you must click the “System Status” tab
on the top navigation menu (see Status section for more info)
Important Note:
Make sure to click the APPLY CHANGES tab in the top navigation bar, after adding any new VoIP
trunk, or editing / deleting.4.4 Outgoing Calling Rule

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4.4. Outgoing Calling Rule
4.4.1 New Calling Rules
Navigation: Setup > Outgoing Calling Rules > New Calling Rule: This is where you
configure Dial out Rules.
Outgoing Calling Rules represent the prefix sequence used to dial when making an outgoing
call either through PSTN (Analog) or VoIP. There are two ways to make outgoing calls for
the registered extension users:
•VoIP / SIP trunk via ITSP gateway
•LINE/PSTN trunk via FXO port