IPitomy IP PBX User manual

IPitomy IP PBX User Guide

Table of Contents
Introduction.................................................................................................................................... 1
About the IPitomy IP PBX............................................................................................................ 1
Benefits of VoIP Technology........................................................................................................ 1
How This Guide Works ................................................................................................................. 2
Web-based System Setup........................................................................................................... 2
The Installation Worksheet .......................................................................................................... 2
Product Overview.......................................................................................................................... 3
IPitomy IP PBX Components....................................................................................................... 3
Powerful All-In-One Communications Platform........................................................................ 3
Entering System Information........................................................................................................ 4
System Administration................................................................................................................. 5
System Overview......................................................................................................................... 5
Icon System.............................................................................................................................. 6
Extensions................................................................................................................................ 6
Groups...................................................................................................................................... 6
Automated Attendant (Menu)................................................................................................... 6
Advanced Routing Functions ................................................................................................... 6
Voicemail and Unified Messaging............................................................................................ 6
Directory................................................................................................................................... 6
Direct Inward Dialing (DID) Numbers....................................................................................... 6
Conferencing (Meet Me)........................................................................................................... 7
Forwarding Gateway................................................................................................................ 7
Voicemail Gateway................................................................................................................... 7
Branch Offices.......................................................................................................................... 7
Supported IP Phone Sets ............................................................................................................ 7
Before Getting Started .................................................................................................................. 8
Connecting the System................................................................................................................ 8
Hardware Setup ....................................................................................................................... 8
Connecting the Phone Lines.................................................................................................... 8
System Requirements................................................................................................................. 12
Network Requirements .............................................................................................................. 12
IP Addresses.............................................................................................................................. 12
Service Providers....................................................................................................................... 13
System Administration ............................................................................................................... 14
About the Administration Menu.................................................................................................. 14
Log In......................................................................................................................................... 15

System....................................................................................................................................... 15
Networking.............................................................................................................................. 15
Access Control ....................................................................................................................... 16
Providers.................................................................................................................................... 16
Hardware Trunks.................................................................................................................... 17
SIP Providers.......................................................................................................................... 21
Destinations ............................................................................................................................... 26
Extensions.............................................................................................................................. 26
Groups.................................................................................................................................... 53
Menus..................................................................................................................................... 60
Meet-me Conferences............................................................................................................ 64
Voicemail................................................................................................................................ 66
Schedules............................................................................................................................... 67
Branch Offices........................................................................................................................ 70
Call Routing................................................................................................................................ 73
Incoming Routing ................................................................................................................... 73
Outgoing Routing ................................................................................................................... 74
PBX Setup.................................................................................................................................. 76
General................................................................................................................................... 76
Database................................................................................................................................ 77
Voicemail................................................................................................................................ 78
Session Initiation Protocol (SIP) Settings............................................................................... 80
Prompts.................................................................................................................................. 81
Music on Hold......................................................................................................................... 82
Feature Codes........................................................................................................................ 83
Services.................................................................................................................................. 84
Reports....................................................................................................................................... 84
CDR Reports.......................................................................................................................... 84
Diagnostics............................................................................................................................. 85
Monitoring............................................................................................................................... 85
Smart Personal Console............................................................................................................ 87
Login Screen .......................................................................................................................... 87
Home..................................................................................................................................... 87
My Account............................................................................................................................ 88
Call Log ................................................................................................................................. 95
Voicemail............................................................................................................................... 96
My Greetings......................................................................................................................... 98

Smart Operator Console..............................................................Error! Bookmark not defined.
Call Management Lights...........................................................Error! Bookmark not defined.
Appendices ................................................................................................................................ 100
Appendix 1: IP Telephones....................................................................................................... 101
IPitomy 480i ............................................................................................................................. 101
IPitomy 9133i ........................................................................................................................... 101
IPitomy 9112i ........................................................................................................................... 101
IPitomy 480i CT........................................................................................................................ 102
IPitomy 53i ............................................................................................................................... 102
IPitomy 55i ............................................................................................................................... 102
IPitomy 550.............................................................................................................................. 103
IPitomy 57i ............................................................................................................................... 103
IPitomy 57i CT.......................................................................................................................... 104
IPitomy 536M........................................................................................................................... 104
IPitomy 560M........................................................................................................................... 104
CounterPath™ eyeBeam®1.5 and X-Lite®3.0........................................................................ 105
What is a Softphone?........................................................................................................... 105
X-Lite®3.0 Free Softphone .................................................................................................. 105
eyeBeam®1.5 (Pricing available at www.counterpath.com)................................................ 105
Appendix 2: IP Addresses ........................................................................................................ 109
Determining Local Network Address (on a MicrosoftWindowsMachine)........................... 109
Determining an Available IP Address...................................................................................... 109
Appendix 3: DHCP Settings...................................................................................................... 111
Leasing Time for an IP Address............................................................................................... 111
Determining/Viewing DHCP Settings on a LinksysRouter................................................ 111
Tips for Understanding the IP Address List.......................................................................... 111
Appendix 4: Router Configuration........................................................................................... 112
Appendix 5: Network Console.................................................................................................. 113
Accessing the Network Console........................................................................................... 113
Selecting Options................................................................................................................. 113
Menus................................................................................................................................... 113
Network Type ....................................................................................................................... 115
Other Menus......................................................................................................................... 115
Tips for Using the IPitomy IP PBX Network Console........................................................... 117
Appendix 6: Troubleshooting................................................................................................... 118
Glossary ..................................................................................................................................... 119

Introduction
About the IPitomy IP PBX
The IPitomy IP PBX is a powerful business communications platform. It is a pure IP PBX
designed to use IP networks for voice calls. Engineered to support from 10 to 500 users, the
system will work with analog lines and T1 /PRI lines for traditional Public Switched Telephone
Network (PSTN) connectivity. In addition to traditional telephone lines, the IPitomy IP PBX can
use VoIP SIP Trunks like IPitomy Exchange, replacing traditional PSTN lines with a broadband
telephone service.
Benefits of VoIP Technology
The IPitomy IP PBX can support any or all of these connectivity methods simultaneously or in any
combination. Customers not quite ready to depend on VoIP providers for all of their business
communications can start at their own pace and gain a comfort level, shifting to VoIP broadband
providers at their own pace. Benefits of VoIP technology include:
One Wiring System The system uses a single wiring system for telephones and
dataall data and voice are on Local Area Network (LAN) Category 5 wiring.
Web-based Administration System administration is performed on the network
through a Web-based administration program. The Web-Based Administration can
be used locally or remotely from anywhere.
Remote Users When calls are routed over the Internet, long distance charges can
be avoided. In businesses with remote workers, these employees can stay logged
into the office through a broadband connection at all times without incurring any
additional charges. Remote users have all of the features of the local users. Remote
users can be included in any ring groups, ACD Queues and other call routing
schemes.
Centralized System Features Every extension that is logged into the system is
capable of receiving and originating calls. The use of system features such as
voicemail, automated attendant and email are all centralized simplifying all support
and maintenance.
Reduced Costs VoIP system users can reduce cost in many areas of a business.
VoIP telephony lowers the cost of support and maintenance costs, as well as,
reducing telephony line costs by up to 50%.
Simplifies Administration Moves, adds and changes are simple. The IPitomy IP
PBX provides enhanced capabilities for users to make changes without incurring a
service call.
Investment Protection VoIP, and in particular, Session Initiation Protocol (SIP)-
based VoIP products offer investment protection. The industry is rapidly moving
toward Internet Protocol (IP) communications technologies. Older digital and analog
technologies are becoming obsolete and are being replaced with IP-based products
that will be around for a long time.
Copyright IPitomy Communication, LLC 10007VRF

How This Guide Works
Web-based System Setup
This is a Reference Guide designed to help you install and use the IPitomy IP PBX. Each section
of the guide provides easy-to-follow instructions regarding installation of the system. Within each
section of the Reference Guide you will find:
Step-by-Step Instructions – Use these easy-to-follow steps as part of any system
implementation.
Advanced Settings – These options are settings for handling some of the more
sophisticated capabilities of the IPitomy IP PBX.
Installation Notes – These business scenarios and tips describe applications where
or when a specific feature might be used.
Quick Reference – These are tips about completing fields throughout the
administration of the IPitomy IP PBX. Just move your mouse over the and a brief
description of the field pops up.
The Installation Worksheet
Use the IPitomy Setup Worksheet to make collecting information used in the implementation of
the system simple. This Worksheet can be downloaded from IPitomy.com in the Dealer Section
of the site.
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Product Overview
IPitomy IP PBX Components
Understanding the IPitomy IP PBX’s architecture and how it works will make installing the system
simple.
Powerful All-In-One Communications Platform
The IPitomy IP PBX (Diagram 1) is an all-in-one business communications system. This
powerful system includes a complete suite of business communication applications in
one appliance:
Fully-featured Business Phone System
Automated Attendant and IVR
Enhanced Call Distribution
Enhanced Voice Messaging System with Unified Messaging
Meet-me Conference Application
Built-in Music on Hold
Call Queuing for Inbound Calls
Find Me/Follow Me
Remote Extensions
Browser-based Administration
Branch Offices
Automatic Call Distribution (ACD)
(Diagram 1)
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Entering System Information
The system is configured by entering information into the appropriate fields on the menu screens.
External data sources such as CSV files or network scans can optionally be used to enter
extension data. Some fields are populated with data that is entered directly; other fields are
completed by selecting from data presented in a drop-down menu. Drop-down menus are
populated by completing information in other sections of the system. To simplify system setup it is
recommended that information be entered in the following order:
Extensions
Groups
Prompts
Menus
Providers
Call Routing
Entering information in this sequence will reduce the time it takes to get the system running
because:
Extensions will be populated in the drop-down menus for creating Groups.
Extensions, Groups, and Prompts will be populated for creating automated attendant
(Menu) routing.
Destinations will be populated for use in setting up Providers and Hardware Trunks.
Destinations, Providers, and Hardware Trunks will be available to select for Incoming
and Outgoing Call Routing.
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(Diagram 2)
System Administration
The IPitomy IP PBX’s administration menus are a series of Web pages accessible from a Web
browser. To the left of the Menu is a navigation bar that allows users to click on and administer
each section of the system. Administration of the IPitomy IP PBX is simple and intuitive. The
system is designed with six primary areas of functionality:
System System setup consists of network configuration settings.
Providers Providers are sources of PSTN and VoIP connectivity. Providers are the
lines that handle all incoming and outgoing calls. All VoIP and traditional telephone
providers are setup here. DID numbers are also entered here.
Destinations Destinations are places where calls get routed in the system:
extensions, groups of extensions, automated attendants, conferences, and voicemail.
Call Routing These settings route inbound calls to specific destinations within the
system, and send outbound calls over specific local, long distance, international, and
emergency routes.
PBX Setup These settings globally configure PBX timers, voice messaging, and
other system features.
Reports These reports display system usage, monitor activity, and provide
diagnostic information.
System Overview
The system is designed to be quick to setup and install. Using the Installation Worksheet to
organize system information and plan the application in advance will reduce the time it takes to
install the system. Most businesses will have some common communication needs. The system
is organized based on these common needs.
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Icon System
- Edit main settings. - Edit an extension’s phone settings.
- Delete an item from the system. - Download a file from the system.
- Restore a file to the system.
Extensions
Extensions are telephones. A telephone can be an IP (SIP) telephone or a Softphone.
Calls are routed to an extension where people answer them. In the IPitomy IP PBX, an
extension can be located in an office or outside the office when a broadband connection
is used.
Groups
Groups are a set of extensions. Once a group is created, extensions can be designated
as members of the group. This is accomplished by selecting group members from a drop-
down list. Calls can be routed to groups by using the Group feature.
Automated Attendant (Menu)
To create an automated attendant use the system’s Menu function. The Menu function
routes calls to a destination in the system like a group, extension or another menu.
Destinations are selected from a drop-down list for each corresponding key-pad digit a
caller must select to get to their chosen destination. A Menu must have a Menu Prompt.
This is a recording that identifies for callers the destinations they may choose. For
example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for
Accounts Receivable or other digits for another department.
Advanced Routing Functions
When building an automated attendant (menu) all routable destinations in the system will
appear in the drop-down menu. In addition to the destinations that are created while
configuring the system, there are several advanced functions that can be used from the
drop-down list.
Voicemail and Unified Messaging
When an extension is created, a voicemail box for that extension is also created. A
voicemail box allows a caller to leave a message if a person is not available at the
extension. When dialing into a mailbox for the first time, a user must record their name
and a mailbox greeting. The name is used in the company’s dial-by-name directory when
selected from the auto attendant (menu). The greeting is played when they are not
available to take a call and a caller reaches their mailbox.
If an email address is included in the Extension page, a copy of the voicemail message
will be emailed as a .Wav file to the users email account. This message can then be
listened to on a PC.
Directory
The system has a dial-by-name directory. This option may be part of the automated-
attendant. When this option is selected, a caller dials the first three letters of the last / first
name of the party they would like to reach. Names that match these three letters are
played and the caller selects the extension to which they want to be transferred. Names
are stated in the directory as they have been recorded by users in their voicemail box.
Direct Inward Dialing (DID) Numbers
A Direct Inward Dialed (DID) number is a telephone number assigned by a service
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provider (i.e., T1 line, PRI or VoIP). DIDs allow direct routing of a call to a destination
within the system. This can be an individual extension, group, conference or menu.
Conferencing (Meet Me)
A Meet-me Conference is an extension on the system used for conference calls.
Participants can access a conference by dialing the designated Meet-me Conference
extension. Routing callers to a Meet-me Conference can be accomplished by using a
DID, a menu, or simply transferring callers to the conference extension.
Forwarding Gateway
Mobility has become a part of everyday life for most people. System users need to be
able to take calls anywhere. The IPitomy IP PBX has the ability to forward calls. Users
can turn call forwarding “on” and “off” while in the office or away from the office by using a
touch-tone key pad. This is set up in the edit Extensions page, but can be modified from
any phone, including a cell phone. Modifying forward settings remotely requires the
automated attendant (menu) option to be programmed.
Voicemail Gateway
From the automated attendant (menu), users can call in from any telephone and check
messages. The voicemail gateway allows users to dial a pre-defined digit from a touch-
tone key pad on any phone to retrieve their messages.
Branch Offices
Branch offices can be created to allow multiple PBXs to route calls to each other. Branch
office extensions can be transferred to, placed in ring groups, or selected as menu
destinations.
Supported IP Phone Sets
The IPitomy IP PBX works with a variety of business-grade IP phone sets. See Appendix 1: IP
Telephones for a complete list.
It is highly recommended to Use IPitomy IP550 SIP Telephones

Before Getting Started
Planning before getting started will make the setup and installation of the IPitomy IP PBX simple.
IPitomy has created the IPitomy Setup Worksheet to assist in recording business and system
information used in planning system setup and installation. This Checklist can be downloaded
from IPitomy.com in the Dealer Section of the Web site.
Connecting the System
Hardware Setup
The IPitomy IP PBX comes assembled and ready to install. The system requires
connection to the PSTN for analog or T1 lines. It requires telephones to be connected to
the local area network (LAN). Broadband access must also be established for VoIP
connectivity (allowing remote extensions and remote management).
(Diagram 3)
Connecting the Phone Lines
The IPitomy IP PBX is equipped to support analog, digital, gateway or SIP connections.
Analog lines or a T1 are connected with internal hardware resources. A gateway
connects analog telephone lines by registering itself as a SIP provider over the LAN. SIP
providers create a direct connection to the system.
Internal Analog Line Cards
The IPitomy IP PBX uses three basic analog devices for PSTN connectivity.
The Digium TDM04B Analog Line Card (4 PSTN line connections) (Diagram 4) 
The card supporting these connections is already installed and completely
configured. Simply connect the phone lines to the RJ11 jacks at the rear of the
IPitomy IP PBX and start making calls. These connections are single pair; one line
per jack. It may be necessary to echo tune the system. Please call IPitomy Support
(941-306-2200) if you notice an echo on the line.
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The Digium TDM808B Analog Line Card (8 PSTN line connections) The card
supporting these connections is already installed and completely configured. Simply
connect the phone lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start
making calls. These connections are single pair; one line per jack. It may be
necessary to echo tune the system. Please call IPitomy Support (941-306-2200) if
you notice an echo on the line.
The Digium 2404B 16 and 2406B 24 Analog Line Cards (16 or 24 PSTN line
connections) These lines are plugged into an Amphenol connector and need to be
terminated in a cross connect, break-out box or patch panel. The Amphenol
connector uses a single pair connection to each phone line.
Internal Digital T1 Cards
The IPitomy IP PBX uses two devises for digital connectivity.
Digium TE122P T1 Card (a single T1/E1/J1 connection) (Diagram 5) This card
supports industry standard telephony and data protocols, including both RBS and
Primary Rate ISDN (PRI) protocol families for voice traffic. The card has a default
configuration for the system, but this configuration may be adjusted based on
preference. Plug the RJ45 connector into the T1 TDM source supplied by the T1
provider.
Digium TE205P T1 Card (a dual T1/E1/J1 connection) This card supports
industry standard telephony and data protocols, including both RBS and Primary
Rate ISDN (PRI) protocol families for voice traffic. The card has a default
configuration for the system, but this configuration may be adjusted based on
preference. Plug up to two RJ45 connectors into the T1 TDM sources supplied by the
T1 provider.
(Diagram 4) (Diagram 5)
Connecting Using an External Gateway (Diagram 6)
PSTN lines are connected to a Gateway device. The gateway device is connected to the
LAN. The Gateway is then registered as a SIP provider in the system.
Connecting Using SIP Providers
Once connected to the LAN, the LAN's broadband connection provides a pathway for SIP
VoIP Providers. Use the SIP Provider pages to setup a connection.
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(Diagram 6)
Connecting Telephones
(Diagram 7)
(Diagram 8)
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(Diagram 9)
Connecting to a LAN
(Diagram 10)

System Requirements
Network Requirements
Making preparations for the network in advance will assure there are no surprises. If you are
going to have remote extensions, you will need access to the router to setup a network address
translation (NAT) and port forwarding.
A LAN with a broadband connection is required for operation of the system. It must be on a fast
Ethernet (100baseT or better). The system must also use Ethernet data switches. The router can
use DHCP or not, depending on preference. The IPitomy IP PBX requires a fixed IP on the router
subnet. Several ports may need to be forwarded. Make sure your router has TCP/IP port range
forwarding by checking the box or product guide. The router should have a fixed IP address with
a public IP.
Pre-existing TFTP servers or DHCP servers broadcasting TFTP servers (option 66) may cause
conflicts for phone configuration. If you have a pre-existing TFTP server being broadcast by your
DHCP server, please contact IPitomy support to determine the best solution.
IP Addresses
To determine the IP address that can be used on the network, check the router or get this
information from the Network Administrator. The IP PBX is required to have a fixed (static) IP
address. The system comes with a default static IP address of: 192.168.1.249. In many
cases, this default IP address will be acceptable without any router configuration other than port
forwarding (required for remote administration and remote telephones).
The system comes with an application that allows the IP Address and other network attributes to
be changed to meet the requirements of the specific network. Using the Network Console allows
you to view and change settings without requiring an external web browser. Plug a keyboard and
monitor into the IP PBX. Once at the PBX login screen just press CTRL + ALT + F7 and follow
the onscreen instructions. For further details on using the Net Console please refer to appendix 5.
(Diagram 11)
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Service Providers
In order to provision the IPitomy IP PBX it is necessary to know the type of Service Providers
being used. Carrier and SIP are the most common service providers. Carriers provide plain old
telephone lines (POTS), T1s and PRI lines. SIP Providers route voice calls over the internet. This
is called voice over internet protocol or VoIP.
As part of the installation it will be important to know the:
Name of Providers
Type of Service Provided (i.e., POTS, T1,or SIP)
Phone Numbers Associated with the Service
Password and Login Information for SIP Service
Record this information on the IPitomy Setup Worksheet.

System Administration
About the Administration Menu
IPitomy IP PBX’s online administration makes it simple to meet the demands of a frequently
changing business. It is also designed to be quick to setup and install. The Administration Menu
is located in the Navigation Bar to the left of the page. This menu contains the administration
pages used to configure the system. The Administration Menu is divided into six sections. To
navigate to an Administration Page click on the menu section and page to be changed.
System System setup consists of network configuration settings.
Providers Providers are sources of PSTN and VoIP connectivity. Providers are the
lines that handle all incoming and outgoing calls. All VoIP providers will be setup
here. DID numbers are also entered here.
Destinations Destinations are extensions, groups of extensions, automated
attendants (menus), conferences and voicemail. Destinations are places where calls
get routed to in the system.
PBX Setup System settings allow global configuration settings for system
applications like PBX timers, voice messaging settings and music-on-hold.
Routing Routing sends callers to specific inbound destinations within the system,
and routing outbound callers over specific outbound routes like local, long distance,
international and emergency.
Reports The system displays usage reports, diagnostic information and monitors
system activity.
Each Online Administration page also contains:
Title Bar – The Title Bar at the top of each page displays the name of the section of
the Administration Menu which is currently being edited.
Default Values – When the system is installed it automatically registers default
values in many of the administration fields. This simplifies the implementation
process.
Save Changes – Located in the bottom left corner of the screen, this button saves
changes to the page currently being administered. This button must be pressed
before leaving a page or changes will be lost.
Apply Changes – To apply changes to the system you must click the Apply
Changes button. Located in the top right corner of the screen, this button globally
applies changes to the system.
Edit – To make changes to an existing administration page click Edit.
Add New – The Add New button creates another destination, provider, route or
schedule. For example, to add a new extension, click the Add New button on the
extension administration page.
Advanced – In several sections of the online administration there is an Advanced
button where the most sophisticated capabilities of the IPitomy IP PBX can be
configured. The Advanced button is located on the lower left side of each page.
About Us – Located at the bottom left corner of each page, this link provides
additional information about IPitomy.
Contact Us – The IPitomy team is never more than a call or email away. To contact
an IPitomy team member, click on Contact Us in the lower left corner of the page.
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Log In
(Diagram 12)
User Name: pbxadmin
Password: ipitomy
System
(Diagram 13)
The IPitomy System Menu is for setting up network attributes. For example the IP address of the
system and router information.
(Diagram 14)
Networking
The Networking Setup Menu defines the Internet Setup for the system’s hardware. The
system must operate using a static IP address; DHCP should only be used on the
IPitomy IP PBX if the router is configured to assign a specific static DHCP address to the
system.
Default values for the IP Address, Subnet Mask, Default Gateway and Static DNS will
appear in the Networking Setup Menu when this administration page is opened.
Setting Network Attributes
Router Configuration – Though it is not seen on this page, be sure to configure an
existing router for the fixed IP address of the IPitomy IP PBX (192.168.1.249).
Select another address if the default address is not outside the range of IP addresses
currently assigned through DHCP on the router.
IP Address –Use the default address (192.168.1.249) of the IPitomy IP PBX or an
address outside the range of existing IP addresses assigned by DHCP in the router.
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