IPitomy IP PBX User manual

IPitomy IP PBX User Guide

Table of Contents
Introduction.................................................................................................................................... 1
About the IPitomy IP PBX............................................................................................................ 1
Benefits of VoIP Technology........................................................................................................ 1
How This Guide Works ................................................................................................................. 2
Web-based System Setup........................................................................................................... 2
The Installation Worksheet .......................................................................................................... 2
Product Overview.......................................................................................................................... 3
IPitomy IP PBX Components....................................................................................................... 3
Powerful All-In-One Communications Platform........................................................................ 3
Entering System Information........................................................................................................ 4
System Administration................................................................................................................. 5
System Overview......................................................................................................................... 5
Icon System.............................................................................................................................. 6
Extensions................................................................................................................................ 6
Groups...................................................................................................................................... 6
Automated Attendant (Menu)................................................................................................... 6
Advanced Routing Functions ................................................................................................... 6
Voicemail and Unified Messaging............................................................................................ 6
Directory................................................................................................................................... 6
Direct Inward Dialing (DID) Numbers....................................................................................... 6
Conferencing (Meet Me)........................................................................................................... 7
Forwarding Gateway................................................................................................................ 7
Voicemail Gateway................................................................................................................... 7
Branch Offices.......................................................................................................................... 7
Supported IP Phone Sets ............................................................................................................ 7
Before Getting Started .................................................................................................................. 8
Connecting the System................................................................................................................ 8
Hardware Setup ....................................................................................................................... 8
Connecting the Phone Lines.................................................................................................... 8
System Requirements................................................................................................................. 12
Network Requirements .............................................................................................................. 12
IP Addresses.............................................................................................................................. 12
Service Providers....................................................................................................................... 13
System Administration ............................................................................................................... 14
About the Administration Menu.................................................................................................. 14
Log In......................................................................................................................................... 15

System....................................................................................................................................... 15
Networking.............................................................................................................................. 15
Access Control ....................................................................................................................... 16
Providers.................................................................................................................................... 16
Hardware Trunks.................................................................................................................... 17
SIP Providers.......................................................................................................................... 21
Destinations ............................................................................................................................... 26
Extensions.............................................................................................................................. 26
Groups.................................................................................................................................... 53
Menus..................................................................................................................................... 60
Meet-me Conferences............................................................................................................ 64
Voicemail................................................................................................................................ 66
Schedules............................................................................................................................... 67
Branch Offices........................................................................................................................ 70
Call Routing................................................................................................................................ 73
Incoming Routing ................................................................................................................... 73
Outgoing Routing ................................................................................................................... 74
PBX Setup.................................................................................................................................. 76
General................................................................................................................................... 76
Database................................................................................................................................ 77
Voicemail................................................................................................................................ 78
Session Initiation Protocol (SIP) Settings............................................................................... 80
Prompts.................................................................................................................................. 81
Music on Hold......................................................................................................................... 82
Feature Codes........................................................................................................................ 83
Services.................................................................................................................................. 84
Reports....................................................................................................................................... 84
CDR Reports.......................................................................................................................... 84
Diagnostics............................................................................................................................. 85
Monitoring............................................................................................................................... 85
Smart Personal Console............................................................................................................ 87
Login Screen .......................................................................................................................... 87
Home..................................................................................................................................... 87
My Account............................................................................................................................ 88
Call Log ................................................................................................................................. 95
Voicemail............................................................................................................................... 96
My Greetings......................................................................................................................... 98

Smart Operator Console..............................................................Error! Bookmark not defined.
Call Management Lights...........................................................Error! Bookmark not defined.
Appendices ................................................................................................................................ 100
Appendix 1: IP Telephones....................................................................................................... 101
IPitomy 480i ............................................................................................................................. 101
IPitomy 9133i ........................................................................................................................... 101
IPitomy 9112i ........................................................................................................................... 101
IPitomy 480i CT........................................................................................................................ 102
IPitomy 53i ............................................................................................................................... 102
IPitomy 55i ............................................................................................................................... 102
IPitomy 550.............................................................................................................................. 103
IPitomy 57i ............................................................................................................................... 103
IPitomy 57i CT.......................................................................................................................... 104
IPitomy 536M........................................................................................................................... 104
IPitomy 560M........................................................................................................................... 104
CounterPath™ eyeBeam®1.5 and X-Lite®3.0........................................................................ 105
What is a Softphone?........................................................................................................... 105
X-Lite®3.0 Free Softphone .................................................................................................. 105
eyeBeam®1.5 (Pricing available at www.counterpath.com)................................................ 105
Appendix 2: IP Addresses ........................................................................................................ 109
Determining Local Network Address (on a MicrosoftWindowsMachine)........................... 109
Determining an Available IP Address...................................................................................... 109
Appendix 3: DHCP Settings...................................................................................................... 111
Leasing Time for an IP Address............................................................................................... 111
Determining/Viewing DHCP Settings on a LinksysRouter................................................ 111
Tips for Understanding the IP Address List.......................................................................... 111
Appendix 4: Router Configuration........................................................................................... 112
Appendix 5: Network Console.................................................................................................. 113
Accessing the Network Console........................................................................................... 113
Selecting Options................................................................................................................. 113
Menus................................................................................................................................... 113
Network Type ....................................................................................................................... 115
Other Menus......................................................................................................................... 115
Tips for Using the IPitomy IP PBX Network Console........................................................... 117
Appendix 6: Troubleshooting................................................................................................... 118
Glossary ..................................................................................................................................... 119

Introduction
About the IPitomy IP PBX
The IPitomy IP PBX is a powerful business communications platform. It is a pure IP PBX
designed to use IP networks for voice calls. Engineered to support from 10 to 500 users, the
system will work with analog lines and T1 /PRI lines for traditional Public Switched Telephone
Network (PSTN) connectivity. In addition to traditional telephone lines, the IPitomy IP PBX can
use VoIP SIP Trunks like IPitomy Exchange, replacing traditional PSTN lines with a broadband
telephone service.
Benefits of VoIP Technology
The IPitomy IP PBX can support any or all of these connectivity methods simultaneously or in any
combination. Customers not quite ready to depend on VoIP providers for all of their business
communications can start at their own pace and gain a comfort level, shifting to VoIP broadband
providers at their own pace. Benefits of VoIP technology include:
One Wiring System The system uses a single wiring system for telephones and
dataall data and voice are on Local Area Network (LAN) Category 5 wiring.
Web-based Administration System administration is performed on the network
through a Web-based administration program. The Web-Based Administration can
be used locally or remotely from anywhere.
Remote Users When calls are routed over the Internet, long distance charges can
be avoided. In businesses with remote workers, these employees can stay logged
into the office through a broadband connection at all times without incurring any
additional charges. Remote users have all of the features of the local users. Remote
users can be included in any ring groups, ACD Queues and other call routing
schemes.
Centralized System Features Every extension that is logged into the system is
capable of receiving and originating calls. The use of system features such as
voicemail, automated attendant and email are all centralized simplifying all support
and maintenance.
Reduced Costs VoIP system users can reduce cost in many areas of a business.
VoIP telephony lowers the cost of support and maintenance costs, as well as,
reducing telephony line costs by up to 50%.
Simplifies Administration Moves, adds and changes are simple. The IPitomy IP
PBX provides enhanced capabilities for users to make changes without incurring a
service call.
Investment Protection VoIP, and in particular, Session Initiation Protocol (SIP)-
based VoIP products offer investment protection. The industry is rapidly moving
toward Internet Protocol (IP) communications technologies. Older digital and analog
technologies are becoming obsolete and are being replaced with IP-based products
that will be around for a long time.
Copyright IPitomy Communication, LLC 10007VRF

How This Guide Works
Web-based System Setup
This is a Reference Guide designed to help you install and use the IPitomy IP PBX. Each section
of the guide provides easy-to-follow instructions regarding installation of the system. Within each
section of the Reference Guide you will find:
Step-by-Step Instructions – Use these easy-to-follow steps as part of any system
implementation.
Advanced Settings – These options are settings for handling some of the more
sophisticated capabilities of the IPitomy IP PBX.
Installation Notes – These business scenarios and tips describe applications where
or when a specific feature might be used.
Quick Reference – These are tips about completing fields throughout the
administration of the IPitomy IP PBX. Just move your mouse over the and a brief
description of the field pops up.
The Installation Worksheet
Use the IPitomy Setup Worksheet to make collecting information used in the implementation of
the system simple. This Worksheet can be downloaded from IPitomy.com in the Dealer Section
of the site.
Copyright IPitomy Communication, LLC 20007VRF

Product Overview
IPitomy IP PBX Components
Understanding the IPitomy IP PBX’s architecture and how it works will make installing the system
simple.
Powerful All-In-One Communications Platform
The IPitomy IP PBX (Diagram 1) is an all-in-one business communications system. This
powerful system includes a complete suite of business communication applications in
one appliance:
Fully-featured Business Phone System
Automated Attendant and IVR
Enhanced Call Distribution
Enhanced Voice Messaging System with Unified Messaging
Meet-me Conference Application
Built-in Music on Hold
Call Queuing for Inbound Calls
Find Me/Follow Me
Remote Extensions
Browser-based Administration
Branch Offices
Automatic Call Distribution (ACD)
(Diagram 1)
Copyright IPitomy Communication, LLC 30007VRF

Entering System Information
The system is configured by entering information into the appropriate fields on the menu screens.
External data sources such as CSV files or network scans can optionally be used to enter
extension data. Some fields are populated with data that is entered directly; other fields are
completed by selecting from data presented in a drop-down menu. Drop-down menus are
populated by completing information in other sections of the system. To simplify system setup it is
recommended that information be entered in the following order:
Extensions
Groups
Prompts
Menus
Providers
Call Routing
Entering information in this sequence will reduce the time it takes to get the system running
because:
Extensions will be populated in the drop-down menus for creating Groups.
Extensions, Groups, and Prompts will be populated for creating automated attendant
(Menu) routing.
Destinations will be populated for use in setting up Providers and Hardware Trunks.
Destinations, Providers, and Hardware Trunks will be available to select for Incoming
and Outgoing Call Routing.
Copyright IPitomy Communication, LLC 40007VRF

(Diagram 2)
System Administration
The IPitomy IP PBX’s administration menus are a series of Web pages accessible from a Web
browser. To the left of the Menu is a navigation bar that allows users to click on and administer
each section of the system. Administration of the IPitomy IP PBX is simple and intuitive. The
system is designed with six primary areas of functionality:
System System setup consists of network configuration settings.
Providers Providers are sources of PSTN and VoIP connectivity. Providers are the
lines that handle all incoming and outgoing calls. All VoIP and traditional telephone
providers are setup here. DID numbers are also entered here.
Destinations Destinations are places where calls get routed in the system:
extensions, groups of extensions, automated attendants, conferences, and voicemail.
Call Routing These settings route inbound calls to specific destinations within the
system, and send outbound calls over specific local, long distance, international, and
emergency routes.
PBX Setup These settings globally configure PBX timers, voice messaging, and
other system features.
Reports These reports display system usage, monitor activity, and provide
diagnostic information.
System Overview
The system is designed to be quick to setup and install. Using the Installation Worksheet to
organize system information and plan the application in advance will reduce the time it takes to
install the system. Most businesses will have some common communication needs. The system
is organized based on these common needs.
Copyright IPitomy Communication, LLC 50007VRF