Yeastar Technology N824 User manual

Version: 42.13.0.27

N824 User Manual
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Copyright
Copyright 2006-2015 Yeastar Information Technology Co., Ltd. All rights reserved.
No parts of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, photocopying, recording, or otherwise, for any
purpose, without the express written permission of Yeastar Information Technology
Co., Ltd. Under the law, reproducing includes translating into another language or
format.
Declaration of Conformity
Hereby, Yeastar Information Technology Co., Ltd.declares
that Yeastar N824 is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
Warranty
The information in this document is subject to change without notice.
Yeastar Information Technology Co., Ltd.makes no warranty of any kind with regard to
this guide, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. Yeastar Information Technology Co., Ltd.shall not be
liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this guide.
WEEE Warning
In accordance with the requirements of council directive 2002/96/EC on
Waste of Electrical and Electronic Equipment (WEEE), ensure that at
end-of-life you separate this product from other waste and scrap and
deliver to the WEEE collection system in your country for recycling.

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Contents
N824 Overview........................................................................................................1
Introduction...........................................................................................................................1
Feature Highlights.................................................................................................................1
N824 Front Panel..................................................................................................................2
N824 Rear Panel ..................................................................................................................3
Installation...............................................................................................................4
N824 Packing List.................................................................................................................4
Specifications and Operating Environment...........................................................................4
Placement Instructions .........................................................................................................5
Connect Your N824...............................................................................................................5
Connection of Ethernet Ports............................................................................................5
Connection of FXO Ports..................................................................................................5
Power Connection.............................................................................................................5
Application Overview.............................................................................................7
Getting Started........................................................................................................8
Accessing Web GUI..............................................................................................................8
Web Configuration Panel......................................................................................................9
User Management ................................................................................................................9
Making and Receiving Calls ............................................................................................... 11
System Settings....................................................................................................12
Network Settings.................................................................................................................12
Security Center...................................................................................................................13
Security Center ...............................................................................................................13
Firewall Rules..................................................................................................................14
IP Blacklist.......................................................................................................................16
AMI Settings....................................................................................................................17
Alert Settings...................................................................................................................18
Password Settings..............................................................................................................19
Date and Time.....................................................................................................................20
Extensions............................................................................................................21
FXS Extensions ..................................................................................................................21
VoIP Extensions..................................................................................................................27
Trunks ...................................................................................................................33
CO Lines.............................................................................................................................33
VoIP Trunks.........................................................................................................................37

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Call Control...........................................................................................................41
Outgoing Rules...................................................................................................................41
Outbound Route..............................................................................................................41
Seize a Line ....................................................................................................................43
Incoming Rules...................................................................................................................44
PIN Settings........................................................................................................................46
Blacklist...............................................................................................................................47
IVR.........................................................................................................................48
Ring Group............................................................................................................50
Queue....................................................................................................................52
Conference............................................................................................................56
Configure a Conference Room...........................................................................................56
Join a Conference Room....................................................................................................56
Manage the Conference .....................................................................................................57
Managing Voice on N824......................................................................................58
System Prompt ...................................................................................................................58
Custom Prompt...................................................................................................................61
Music on Hold.....................................................................................................................62
Voicemail...............................................................................................................64
Voicemail Settings ..............................................................................................................64
Voicemail to Email ..............................................................................................................65
How to Check Voicemail?...................................................................................................66
How to Change Voicemail Greetings?................................................................................67
Business Calling Features...................................................................................69
Feature Code......................................................................................................................69
Call Transfer........................................................................................................................71
Blind Transfer..................................................................................................................71
Attended Transfer............................................................................................................71
Call Pickup..........................................................................................................................71
Group Call Pickup...........................................................................................................72
Direct Call Pick................................................................................................................72
Intercom..............................................................................................................................73
Spy......................................................................................................................................73
Call Parking.........................................................................................................................74
Speed Dialing......................................................................................................................74
Auto Recording.....................................................................................................76
Auto Recording Settings.....................................................................................................76
SD Card Management........................................................................................................77
Store Recordings to Network Disk......................................................................................77

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Share Recordings...............................................................................................................79
PBX Basic Settings ..............................................................................................82
General Preferences...........................................................................................................82
Business Hours...................................................................................................................83
Business Days ................................................................................................................84
Holidays ..........................................................................................................................85
SIP Settings...........................................................................................................87
General...............................................................................................................................87
NAT.....................................................................................................................................87
Codecs................................................................................................................................88
Status and Call Reports........................................................................................89
Extension Status.................................................................................................................89
Trunk Status........................................................................................................................90
Network Status....................................................................................................................91
System Info.........................................................................................................................91
Call Logs.............................................................................................................................92
Record Logs........................................................................................................................92
System Maintenance............................................................................................94
Firmware Upgrade..............................................................................................................94
Automatic Updates..........................................................................................................94
Upgrade through HTTP...................................................................................................95
Upgrade through TFTP...................................................................................................96
Backup and Restore ...........................................................................................................97
Reset and Reboot...............................................................................................................97
System Logs.......................................................................................................................98
Packet Tool .........................................................................................................................99

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N824 Overview
This chapter provides the following sections:
Introduction
Feature Highlights
N824 Front Panel
N824 Rear Panel
Introduction
Yeastar N824 is a fully-fledged PBX that delivers advanced communications features
of a large system to small office. Yeastar N824 maximizes cost-effectiveness with 8
CO lines, 24 analog extensions, 8 SIP extensions, 4 SIP trunks, and the ability to
handle calls with your mobile phone. It provides all the features you need in a
plug-and-play box, perfectly future proofing your telecom investment.
Feature Highlights
Hybrid System
Pre-configured with 8 CO lines, 24 analog extensions, 8 SIP extensions, and 4
SIP trunks.
Small Size, Large Capacity
Small size (440*250*44 mm), 1GHz ARM A8 application processor, large
memory (256MB DDR RAM, 256NAND Flash), external SD card, and high
performance C64X DSP for perfect voice quality.
Plug and Play
Ready to play out of the box with plug-and-play facility.
User-friendly Configuration
Manage the system via user-friendly Web interface without complicate
operations.
Personalize Your Extension in Your Way
Various features for extensions: distinctive ring tone, wake-up call, busy camp-on,
voicemail, and user accounts to log in N824 Web GUI, etc.
Embedded Recording Capability
Record calls to monitor the conversation for various purposes required by your
business.
Advanced Call Handling
Flexible call routing, effective call queuing and distribution handle incoming calls
automatically.

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Work Anytime Anywhere
Connect to the office telephone system with Linkus Mobile Client and stay
connected. Work on the move anytime, anywhere!
Cloud Service
Detect the new firmware from cloud server and upgrade automatically.
Learn more about N824 here:
http://www.yeastar.com/Products/Smart-Analog-PBX-N824
N824 Front Panel
Figure 1-1 N824 Front Panel
Table 1-1 N824 Front Panel - LED Description
LED
LED Status
Description
FXS Ports Status
Solid Green
The port is idle.
Blinking Green
There is an ongoing call on the port.
CO Ports Status
Solid Red
The port is being used.
Blinking Red
The port is idle.
Table 1-2 N824 Front Panels–Port Description
Port
Description
FXS Ports (1-24)
For connection of analog phones/fax machines.
Co Ports (1-8)
For connection of CO lines.

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N824 Rear Panel
Figure 1-2 N824 Rear Panel
Table 1-3 N824 Rear Panels–Port Description
Port
Description
RJ21 CO Ports
For connection of CO lines with an RJ21 to RJ11 cable.
RJ21 FXS Ports
For connection of analog phones/fax machines with an RJ21 to
RJ11 cable.
SD Card Slot
Insert the SD card and restore the recording files.
LAN Port
10/100 Base-TX, connect one end of an RJ-45 Ethernet cable
into the LAN port.
Console Port
Used for service and maintenance.
Reset Button
Press the reset button to restore the factory defaults.
Please make sure that you want to reset, because once
reset the previous configurations would be erased
automatically.
Power Switch
Power Inlet
For connection of power supply.
Table 1-4 N824 Rear Panel–LED Description
LED
LED Status
Description
POWER
On
The power is switched on.
Off
The power is switched off.
RUN
Blinking
N824 is running properly.
Not Blinking/Off
N824 goes wrong.

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Installation
Before getting started with N824, you need to know how to install the device properly.
This chapter gives detailed installation instructions.
N824 Packing List
Specifications and Operating Environment
Placement Instructions
Connect Your N824
N824 Packing List
Upon receiving Yeastar N824 gift box, please open the package and check if all the
items are supplied as N824 Packing List. If there is any problem, please contact your
provider. Table 2-1 N824 Packing List
Item
Unit
QTY
Description
N824
PC
1
N824 device unit
Power cord
PC
1
For the input of 220V AC power
Network cable
PC
1
Mounting ears
PC
2
Screws
PC
8
8 screws (φ3.0*6 mm) for mounting ears
Grounding stud & nut
Pair
1
Rubber feet
PC
4
Warranty card
PC
1
With Serial Number printed for Repair &
Return
Specifications and Operating Environment
Table 2-2 Specifications and Operating Environment
N824
Description
Size (L×W×H)
440 mm ×250 mm ×44 mm
Power Supply
AC 100-240V 50/60Hz
Operating Temperature
0°C to 40°C, 32°F to 104°F
Storage Temperature
-20°C to 65°C, 4°F to 149°F

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Humidity
10% to 90% (non-condensing)
Placement Instructions
To avoid unexpected accident, personal injury or device damage, please read the
following instructions before installing the Gateway.
1. Ambient Temperature: to avoid overheating, please do not run N824 in the place
where the ambient temperature is above 104°F (40°C ).
2. Ventilation: please make sure that the device has good ventilation around.
3. Anti-jamming: there may be some sources of interference that might affect the
normal running of the Gateway. It’s highly recommended that the device
Should be placed away from high-power radio, radar transmitters and high
frequency, and high-current devices.
Is using independent power junction box and effective anti-grid interference
measures have been taken.
4. Mechanical load: Please make sure that the device is placed steadily to avoid any
accident that might cause damage. If placed on the desktop, please ensure it is
horizontally placed.
Connect Your N824
Connection of Ethernet Ports
N824 provides one 10/100M adaptive RJ45 Ethernet LAN port.
Connect one end of a network cable to the LAN port of the N824, and the other end to
any port of company’s LAN switch/router.
Connection of FXO Ports
N824 supports 8 FXO ports.
Connect the FXO interfaces to the Public TelephoneNetwork (PSTN).
Power Connection
Connect the power cable to the N824’s powerport, and then plug the power socket
into an electrical outlet.Press the On switch to power on the N824. The device will
start booting. In the meantime, users would see that the ―POWER‖and ―RUN‖
indicator lights turn on.

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Please switch off the power before plugging or unplugging the cables.
Connection Diagram
Figure 2-1 N824 Front Panel Connection Diagram
Figure 2-2 N824 Rear Panel Connection Diagram

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Application Overview
With N824, in addition to use the functions as traditional PBX, you could expand the
communication flexibly with 4 SIP trunks, 8 SIP extensions. You will enjoy the N824 as
its easy management that you had never experienced on a traditional PBX.
Yeastar has developed an App called Linkus for you to access your N824 wherever
you are with your smart phones, which significantly increase the flexibility and mobility
of your communication.
Figure 3-1 N824 Application Overview

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Getting Started
In this chapter, we guide you through the basic steps to start with a new N824:
Accessing Web GUI
Web Configuration Panel
User Management
Making and Receiving Calls
Accessing Web GUI
N824 provides web-based configuration interface for administrator and account user.
The user can manage the device by logging in the Web interface.Check the factory
defaultsbelow:
IP address: http://192.168.5.150
User Name: admin
Default Password: password
1. Start the browser on PC. In the address bar, enter the IP address, click
―Enter‖button and then you can see the Web Configuration Panel login page.
2. Enter the Admin User Name and Password to log in.
Figure 4-1 N824 Web Configuration Panel Login Page
Note:
It is highly recommended that you change the default password on first login.

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Web Configuration Panel
There are 4 main sections on the Web Configuration Panel for users to check the
N824’s status and configure it.
Status: check System Status, Extension Status, Trunk Status, Network Status
and CDR.
System: configure Network Settings, Security related Settings, System Date and
Time, Password, Backup and Restore, Storage Management, Recording Settings
etc.
PBX: configure extensions, PSTN trunks, Call Routing, Call Features, Audio
Settings, Voicemail Settings, SIP Settings etc.
Logout: log out N824.
Note:
After saving the changes, remember to click the ―Apply changes‖ button on the upper
right of the Web GUI to makethe changes take effect.
User Management
N824 supports two user types with different privileges.
User Privileges
Administratorhas the highest privilege. The administrator can access all pages
on N824 Web and make all the configurations on the system.
Username: admin
Default Password: password
Extension User has the privilege to check voicemails, one-touch recordings,
auto recordings and CDR. The user can also configure settings and wake-up call
for his own extension.
Username: Extension number (i.e.601)
Default Password: pass+ Extension number (i.e. pass601)
Enable Extension User
To log in N824 Web GUI using Extension User, you need to enable User Web
Interface option for the extension.
Login N824, go to PBX→Extensions and Trunks→Extensions, choose an
extension and click edit, check the User Web Interface options on Account tab.

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Figure 4-2 Enable Extension User
Set the privileges of CDR check and Auto Recording check on Management
Settings tab.
Figure 4-3 Management Settings

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Making and Receiving Calls
N824 is ready to play out of the box with plug-and-play facility. Power on the device
and connect analog phones and CO lines, you can make internal calls, outbound calls
and inbound calls with N824.
Note:
To custom the configurations according to your situation, you have to connect the
network cable to N824, then log in the web user interface to change the settings.
Internal calls between extensions
Connect analog phones to FXS ports on N824, users could make calls between
extensions just by dialing the other’s extension number. If IP terminals have
registered to N824 successfully, users could also make internal calls using SIP
extensions.
Default FXS extension number: 601-624.
Outbound calls
Firstly, please connect CO lines to CO ports on N824. Then the default extensions
are able to seize an available CO line to make outbound calls. Users could dial
digit 9 to seize a CO line first, and dial the external number after hearing a dial
tone.
Users could also use the default outgoing rule to make outbound calls. The dial
pattern of the default outbound route is ―8.‖and strip 1 digit, users should dial digit
8 before the number.
Inbound calls
When the user calls the trunk number of the CO lines, N824 would route the call to
the analog phone which is connected to the port EXT1.

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System Settings
This chapter explains system settings on N824. Click the main menu on the
top of the Web GUI to check the system settings.
Network Settings
Security Center
Date and Time
Password Settings
Network Settings
After successfully logging in the N824 Web GUI for the first time with the factory IP
address, users could go System→Network Preferences→LAN Settings to
configure the network for N824.
Figure 5-1 LAN Settings
Table 5-1 LAN Settings
Items
Description
DHCP
If this option is set as yes, N824 will act as DHCP client to
get an available IP address from your local network. We
don’t recommend enabling this, as without the right IP
addressyou cannot access N824.
Enable SSH
By using SSH, you can log in to N824 and run commands.
It’s disabled by default. We don’t recommend enabling it if
not needed.
Default Port: 8022.
Enable FTP
Users could log in N824 via FTP if this option is enabled.
Users could access FTP resource on N824 via Windows

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explorer or Web browser.
FTP default user: root, password: ys123456
Default Port: 21.
Hostname
Set the host name for N824.
IPAddress
Set the IP Address for N824.
Subnet Mask
Set the subnet mask for N824.
Gateway
Set the gateway for N824.
Primary DNS
Set the primary DNS for N824.
Secondary DNS
Set the secondary DNS for N824.
IP Address2
Set the second IP Address for N824.
Subnet Mask2
Set the second subnet mask for N824.
Security Center
Users are strongly recommended to configure firewall and other security options
on N824 to prevent the attack fraud and the system failure or calls loss.
Security Center
All the security settings including Firewall, Service, Port Settings in N824 are
displayed in Security Center. Users could rapidly check and configure the relevant
security settings here.
Firewall
In the ―Firewall‖ tab, users could check firewall configuration and alert settings. By
clicking the relevant button, you can enter the configuration page directly.
Figure 5-2 Security Center—Firewall
Service
In ―Service‖ tab, you can check AMI/SSH status. For AMI/SSH, you can enter the
according page by clicking the button in ―Setting‖ column.

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Figure 5-3 Security Center—Service
Port
In ―Port‖ tab, you can check SIP port and HTTP port. You can also enter the relevant
page by clicking the button in ―Setting‖ column.
Figure 5-4 Security Center—Port
Firewall Rules
Firewalls are used to prevent unauthorized Internet users from accessing private
networks connected to the Internet, especially intranets. All messages entering or
leaving the intranet pass through the firewall, which examines each message and
blocks those that do not meet the specified security criteria.
Figure 5-5 Firewall Settings

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1) General Settings
Table 5-2 Description of Firewall General Settings
Items
Description
Enable Firewall
Enable the firewall to protect the device.
Disable Ping
Enable this item to drop net ping from remote hosts.
Drop All
When you enable ―Drop All‖ feature, the system will drop all packets
or connection from other hosts if there are no other rules defined. To
avoid locking the devices, at least one ―TCP‖ accept common rule
must be created for port used for SSH access, port used for HTTP
access and port sued for CGI access.
2) Common Rules
There is no default rule; you can create oneas required.
Figure 5-6 Common Rules
Table 5-3 Description of Common Rules
Items
Description
Name
A name for this rule, e.g. ―HTTP‖.
Description
Simple description for this rule. E.g. accept the specific host to
access the Web interface for configuration.
Protocol
The protocols for this rule.
Port
Initial port should be on the left and end port should be on the right.
The end port must be equal to or greater than start port.
IP
The IP address for this rule. The format of IP address is: IP/mask
E.g. 192.168.5.100/255.255.255.255 for IP 192.168.5.100
E.g. 192.168.5.0/255.255.255.0 for IP from 192.168.5.0to
192.168.5.255.
MAC Address
The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9
or A~F in hex, the A~F are not case sensitive.
Action
Accept: Accept the access from remote hosts.