Altigen Altiware OE 4.5 Instruction Manual

0
1-4.5
Voice
Internet
Data
Shaping the Future of Converged Communications
AltiWare
TM
OE 4.5
System Administration & Installation Manual

AltiWare™ OE
Version 4.5
System Installation and
Administration Manual
Revised 07/2002 4403-0001-4.5

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, Zoomerang, and Dynamic Messaging are trademarks or
registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 1998-2001. All rights
reserved.
Printed in U.S.A. 07/2002 4403-0001-4.5

Table of Contents
AltiWare OE System Installation & Administration Manual iii
Liability&Warranty..............................xiii
Preface:AboutThisManual ...................... xxvii
CHAPTER 1
AltiServOfficeSolutions ............................ 1
AltiServ Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview ......................................... 4
KeyAltiServCharacteristics ..............................4
PBXFeatures........................................7
AutomaticCallDistributionFeatures.....................12
AutomatedAttendantFeatures..........................15
AltiGenVoiceMailFeatures...........................16
InternetIntegrationFeatures............................18
SystemAdministrationFeatures.........................19
T1/PRIFeatures.....................................21
VoiceoverIPFeatures................................21
VoiceoverIPSessionSupportAltiServFeatures...........23
AltiWare Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
OptionalAdd-OnSoftware.............................25
OptionalKits........................................27
CHAPTER 2
SystemRequirements.............................. 29
HardwareRequirements...............................29
SystemKeyRequirement..............................29
SelectingtheAltiServPlatform.........................29
MinimumSystemRequirements ........................30
ProperGroundingandLoopCurrent.....................30
UninterruptiblePowerSupply(UPS).....................31
OperatingEnvironment ...............................31
FunctionalSpecifications..............................32
AltiGen Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
AltiGen Board Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Table of Contents
iv AltiWare OE System Installation & Administration Manual
SystemLimitations...................................35
PowerRequirements .................................36
OperatingEnvironment...............................37
HeatFactor.........................................37
Installing a Cooling Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
AltiWare Conference Resource Limits . . . . . . . . . . . . . . . . . . . 38
CHAPTER 3
SoftwareInstallation............................... 39
AltiWare as an NT Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
PreparingtoInstallAltiWareOE .........................40
FirewallConsiderations...............................41
Installing AltiWare OE on Windows 2000 . . . . . . . . . . . . . . . . 42
Licensing ............................................43
Registration ..........................................43
DealerInstallationID.................................44
RegistrationMethods.................................44
Upgrades ............................................46
LostLicenses.........................................46
BeforeNewInstallation.................................47
ToBeginNewInstallation...............................47
BeforeUpgrade .......................................54
BackupDatabase....................................54
IPExtensionProtocolChange..........................54
VoIPBoardUpgrade.................................55
ShuttingDowntheAltiGenSwitchingService.............55
ToBeginUpgrade .....................................56
LicenseActivationandRegistrationProcess ................65
WindowsEmergencyRepairDisk ........................81
Installing AltiAdmin on Remote Systems . . . . . . . . . . . . . . . . . . . 81
Shutting Down AltiServ when Changing or Adding Hardware . . 82
Transferring the AltiServ to Another Server Chassis . . . . . . . . . . 83
AltiWare Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
DowngradeProcedure ..................................84
SoftwareInstallationTroubleshooting .....................86

Table of Contents
AltiWare OE System Installation & Administration Manual v
CHAPTER 4
GettingAroundAltiAdmin ......................... 89
AltiAdmin: the AltiWare OE Administrator . . . . . . . . . . . . . . . . . 89
LogginginfortheFirstTime...........................89
TheMainMenu .....................................91
Quick Access Toolbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
TheViewWindows ....................................93
BoardsViewWindow.................................93
ExtensionViewWindow..............................94
TrunkViewWindow.................................95
WorkgroupViewWindow.............................96
CallLogViewWindow...............................97
IPTrunkCurrentTrafficStatisticsWindow ...............97
StatusBar..........................................98
LoggingIn ...........................................98
ChangingthePassword .................................99
StoppingtheAltiGenSwitchingService....................99
CHAPTER 5
SystemConfiguration............................. 101
SettingGeneralParameters .............................102
SettingaSystemNumberPlan...........................104
Assigning Trunk, IP Trunk, & Route Access. . . . . . . . . . . . . . 106
SettingBusinessHours ................................108
RoutingCallsonHolidays..............................109
ConfiguringSystemSpeedDialing .......................111
AddingNamesandComments.........................112
DefiningSystemCallRestrictions .......................112
Blocking Calls to Area Codes from All Extensions. . . . . . . . . 113
SettingTollCallPrefixes.............................114
LockingAttackedExtensions..........................114
BlockingAllOutgoingCalls ..........................114
EnablingHopOffforTieTrunks.......................115
CreatingAccountCodes ...............................115
AddingandDeletingAccountCodes....................116

Table of Contents
vi AltiWare OE System Installation & Administration Manual
SettingupCallReports ................................117
Internal(Local)LoggingofCallDataData...............119
External(Remote)LoggingofCallData.................121
ExportingThroughaLocalPort........................123
ManagingMessages ..................................124
SettingMessageNotificationRetries....................125
SettingMessageManagementOptions..................125
SettingMessageRecordingOptions ....................126
SettingE-mailMessagingOptions .....................127
SettingAreaCodeTollDefinitions.......................127
DefininganIPDialingTable............................129
AbouttheLocationIDDigitLength....................129
DefiningtheIPDialingTable.........................130
SettingtheLocationIDDigitLength....................131
DefiningRemoteLocations...........................131
ConfiguringDNISRouting .............................132
AddingandDeletingDNISRouteEntries................133
DefiningtheRouting................................134
UsingaTenantTable..................................134
ConfiguringtheTenantTable .........................135
ModifyingtheTenantTable...........................136
CreatingDistributionLists .............................137
DefiningaDistributionList...........................138
SettingLogoutReasonCodes ...........................139
CHAPTER 6
BoardConfiguration.............................. 141
UsingtheTritonResourceBoard ........................142
ConfiguringtheQuantumBoard.........................142
ConfiguringtheTritonAnalogStationBoard...............144
Configuring the Triton Analog Trunk LS/GS and LS Boards . . . 145
ConfiguringtheTritonVoIPBoard.......................147
VoiceoverIPforAltiWareOE........................147
TritonVoIPBoard..................................147
NetworkConfigurationGuidelinesforVoIP..............148
Setting Up an AltiServ-to-AltiServ IP Network . . . . . . . . . . . 151

Table of Contents
AltiWare OE System Installation & Administration Manual vii
BoardInstallation...................................152
Troubleshooting—Common Symptoms and Solutions . . . . . . 153
ConfiguringtheTritonT1/PRIBoard .....................154
ServiceParametersforT1 ............................155
ServiceParametersforPRI............................156
BoardConfiguration.................................158
Triton T1 Configuration - Triton T1/PRI Dialog Box . . . . . . . 160
Setting up T1 or PRI Channels on the Triton T1/PRI Board . . 165
Troubleshooting—CommonSymptoms..................170
CHAPTER 7
TrunkConfiguration ............................. 171
SelectingTrunkstoSetAttributes......................172
SettingGeneralTrunkAttributes.........................173
QuantumTrunkProperties............................176
TritonAnalogTrunkLS/GSandLSProperties............179
TritonVoIPTrunkConfiguration.......................181
TritonT1/PRITrunkProperties........................183
IncomingCallRouting.................................187
OutgoingCallBlocking ................................188
CHAPTER 8
ExtensionandWorkgroupConfiguration ............ 189
SettingupExtensions..................................191
AddingNewExtensions..............................192
EstablishingBasicExtensionAttributes..................193
ForcedAccountCode................................195
SettingEmailOptions................................195
ChangingtheExtensionLocationorType................196
SettinganIPExtension...............................196
SettingtheLineProperties............................200
SettingupWorkgroups ................................203
EstablishingWorkgroupMembership .....................204
AddingExtensionstoWorkgroups......................205
AssigningWorkgroupstoExtensions ...................207

Table of Contents
viii AltiWare OE System Installation & Administration Manual
SettingupStationSpeedDialing.........................210
SettingtheMailboxOptions ............................212
SettinganInformation-OnlyMailbox...................213
DisablingaMailbox.................................214
SynchronizingwithExchangeServer ...................214
SettingMailboxPlaybackOptions......................214
Setting Mailbox Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
SettingMessageNotificationOptions.....................215
SettingtheMessageTypesforNotification...............216
SettingtheTypeofNotification........................217
SettingNotificationTiming...........................218
SettingNotificationBusinessHours ....................218
EnablingMessageNotification........................218
ConfiguringCallingRestrictions.........................218
SettingCallRestrictionOptions........................219
SettingOtherCallRestrictions.........................220
SettingAnsweringOptions .............................220
ForwardingAllCalls................................221
HandlingBusyCalls.................................223
Setting Call Waiting Options . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Enabling“DoNotDisturb”...........................224
HandlingUnansweredCalls...........................224
SettingWorkgroupHandling..........................225
Configuring One Number Access . . . . . . . . . . . . . . . . . . . . . . . . 226
Enabling One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . 227
SettingCallerIDVerification .........................228
SpecifyingForwardingNumbers.......................229
SettingUpMonitorLists...............................229
ConfiguringaMonitorList ...........................230
CHAPTER 9
OutCallRoutingConfiguration .................... 233
WorkingwithRouteDefinitions .........................234
SettingDefaultRoutes.................................236
AboutCallRoutingand911Calls......................237
SettingDialingPatternRouting..........................238

Table of Contents
AltiWare OE System Installation & Administration Manual ix
CHAPTER 10
AutoAttendantConfiguration ..................... 241
PlanningisEssential.................................241
AddingAutoAttendants ...............................245
EditingAutoAttendants................................246
ConfiguringMenuItems..............................247
MakingAutoAttendantAssignments ...................250
PhraseManagement...................................251
UsingPre-RecordedPrompts..........................251
RecordingCustomPhrases............................252
UsingProfessionallyRecordedPhrases..................253
CHAPTER 11
AdditionalSetup................................. 255
AudioPeripheralConfiguration..........................255
Configuring Music On Hold and Recorded Announcements. . 256
SettingGreetingandUpdatePrompts ...................256
ConfiguringOverheadPaging.........................256
MVIPClockConfiguration .............................257
FeatureTips .........................................258
CHAPTER 12
SystemDataManagement......................... 259
UsingBackupandRestore..............................259
BackingupFiles......................................260
SchedulingBackups...................................261
RestoringBackedupFiles ..............................262
CHAPTER 13
SystemReportManagement ....................... 263
SystemSummaryReport ...............................263
SystemLog .........................................264
IPCumulativeTrafficStatistics..........................265

Table of Contents
xAltiWare OE System Installation & Administration Manual
CHAPTER 14
DataandInternetIntegration ...................... 267
NetworkProtocolandAddressing........................267
Network..........................................267
Protocol ..........................................267
TransportProtocols .................................267
NetworkAddress...................................268
LocalAddress......................................269
Mixed-MediaMessaging.............................269
SettingUpEmailService ..............................270
BeforeYouBegin...................................270
SettingUpLANandInternetEmailontheServer .........270
SettingUpLANandInternetEmailontheClient..........275
SettingupanExchangeServer ..........................276
ExchangeServerWindowsNT4.0Integration............276
Prerequisites.......................................277
ExchangeServerPrerequisites.........................279
ExchangeServerConfiguration........................281
Microsoft Exchange Administrator Configuration . . . . . . . . . 282
Installing Outlook 2000 Client on the AltiServ System. . . . . . 283
EnablingtheExchangeServer.........................288
TestingtheExchangeServerSetup.....................291
TroubleshootingTips................................292
Notes.............................................293
Prerequisites.......................................294
ExchangeServerPrerequisites.........................296
Microsoft Exchange Administrator Configuration . . . . . . . . . 299
Installing Outlook 2000 Client on the AltiServ System. . . . . . 301
EnablingtheExchangeServer.........................301
TestingtheExchangeServerSetup.....................301
TroubleshootingTips................................301
Notes.............................................301
ExchangeonWindows2000............................301
About AltiReach Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Table of Contents
AltiWare OE System Installation & Administration Manual xi
CHAPTER 15
UsingTAPI ..................................... 305
SystemRequirements..................................305
Installing TAPI Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
ChangingTAPIConfigurationParameters .................307
CHAPTER 16
SettingUpIPExtensions .......................... 309
SystemRequirements..................................309
Configuration ........................................310
AltiAdmin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Clients............................................311
CHAPTER 17
AltiWeb ........................................ 313
SystemRequirements................................313
AltiWeb Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
AltiWeb Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . ...315
TaggingPagesforURLHistory .........................317
ConfiguringAutoAttendant...........................329
AltiWeb Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Symantec Norton AntiVirus Corporate Edition 7.5 . . . . . . . . . 334
EnableReal-Timescan...............................335
ScheduleDailyFullScanonalldrives...................335
CHAPTER 18
Tools........................................... 337
ConfigurationReader..................................337
ExtensionChecker ....................................337
MVIPTestTool......................................340
AltiDBReader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
MultisiteConfigurator .................................345

Table of Contents
xii AltiWare OE System Installation & Administration Manual
CHAPTER 19
Basic&AdvancedCallRouter...................... 347
BasicCallRouter .....................................347
AdvancedCallRouter .................................356
AdditionalAdvancedCallRouterFeatures ...............367
APPENDIX A
CallAccountingReportFormats ................... 375
CDRDataSchema....................................376
RTMDataSchema ...................................382
SMDRReportingFormat ..............................390
TrunkCallsInFormat:...............................390
ExtensionCallsOutFormat:..........................391
FromExtensionA ..................................392
FromTrunkB......................................393
APPENDIX B
Registration & Technical Support . . ................ 395
Registration .......................................395
TechnicalSupport ....................................395
Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
TechnicalSupportHours.............................396
How To Reach AltiGen Technical Support . . . . . . . . . . . . . . . 396
Tech Support on AltiGen’s Web Site. . . . . . . . . . . . . . . . . . . . 396
Unresolved Problems Escalation Procedure . . . . . . . . . . . . . . 396
Repair and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
RegistrationFaxForm.................................398

AltiWare OE System Installation & Administration Manual xiii
Liabilitiy & Warranty
Liability & Warranty
Limitation of Liability
Except for personal injury, direct damages to tangible personal property
proximately caused by AltiGen products and liability otherwise expressly
assumed in a written agreement signed by AltiGen, the liability of AltiGen,
its affiliates, suppliers, and authorized resellers for any claims, losses,
damages, or expenses from any cause whatsoever (including acts of
omission of third parties), regardless of the form of action, whether in
contract, tort or otherwise, shall not exceed an amount equal to the lesser of
the direct damages proven or the purchase price of the product. In no event
shall AltiGen or its affiliates, suppliers, or authorized resellers be liable for
incidental, consequential, or any other indirect loss or damage (including
lost profits or revenues) incurred in connection with the product. This
limitation of liability shall survive failure of the exclusive remedy set forth
in the limited warranty referred to in this book under “Warranty.”
FCC and Industry Canada Compliance
This section describes the requirements for compliance with Federal
Communications (FCC) Rules and Industry Canada CS-03 standard.
Statement
This equipment has been tested and found to be in compliance with the
limits for a Class B digital device pursuant to Part 15 and Part 68 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial or residential environment. This equipment generates and can
radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio
communications.
This Class B digital apparatus meets all requirements of the Canadian
interference-causing Equipment Regulations. Cet apparell numérique de la
Classe B respecte toutes les exigences du Reglement sur le materiel
brouilleur du Canada.

xiv AltiWare OE System Installation & Administration Manual
FCC Requirements
1. The Federal Communications Commission (FCC) has established
Ruleswhichpermitthisdevicetobedirectly connected tothetelephone
network. Standardized jacks are used for these connections. This
equipment should not be used on party lines or coin phones.
2. If this device is malfunctioning, it may also be causing harm to the
telephone network; this device should be disconnected until the source
of theproblem can bedetermined and until repair hasbeen made.If this
is not done, the telephone company may temporarily disconnect
service.
3. The telephone company may make changes in its technical operations
and procedures; if such changes affect the compatibility or use of this
device, the telephone company is required to give adequate notice of
the changes. You will be advised of your rights to file a complaint with
the FCC.
4. If the telephone company requests information on what equipment is
connected to their lines, inform them of:
a. The telephone number to which this unit is connected.
b. The ringer equivalence number. [0.0B]
c. The USOC jack required. [RJ11C]
d. The FCC Registration Number. [see label on board]
e. Industry Canada (Industrie Canada) Certification Number.
[see label on board]
Items (b) and (d) are indicated on the label. The Ringer Equivalence
Number (REN) is used to determine how many devices can be connected
to your telephone line. In most areas, the sum of the RENs of all devices on
any one line should not exceed five (5.0). If too many devices are attached,
they may not ring properly.
Service Requirements
In the event of equipment malfunction, all repairs should be performed by
our Company or an authorized agent. It is the responsibility of users
requiring service to report the need for service to AltiGen or to one of our
authorized agents. Service can be obtained at your Authorized AltiGen
Dealer.

Liability & Warranty
AltiWare OE System Installation & Administration Manual xv
Equipment Attachment Limitations - Industry Canada
NOTICE: The Canadian Industry Canada label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications network protective, operational, and safety
requirements. The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible
to be connected to the facilities of the local telecommunications company.
The equipment must also be installed using an acceptable method of
connection. In some cases, the company’s inside wiring associated with the
single line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be
aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to the certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any repairs or
alterations made by the user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to
disconnect the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines, and internal metallic
water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.
Caution: Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes the
percentage of the total load to be connected to a telephone loop thatis used
by the device, to prevent overloading. The termination on a loop may
consist of any combination of devices subject only to the requirement that
the total of the Load Number of all the devices does not exceed 100.
WARNING:Changes or modifications to this unit not expressly
approved in writing by AltiGen Communications, Inc.
could void the user’s authority to operate this equipment.

xvi AltiWare OE System Installation & Administration Manual
PortIdentification,FacilityInterface,andServiceOrder
Codes
The following tables list the manufacturer’s network interface port
designations, Facility Interface Codes (FIC), Ringer Equivalence Number
(REN), or Service Codes and the network jacks for the required facilities.
The facility interface and service order codes are with reference to the
codes specified in Table 5 of Appendix D of FCC Form 730 Application
Guide of January 1998.
Table 1. Quantum Network Trunk Interfaces for Loop Start, Ground Start and
DID Services
Table 2. Network Digital Trunk Interfaces for Digital Services
Triton T1/E1 PRI
*The Triton T1/PRI interface connects to the Public Switched Telephone
Network through an FCC registered NCTE which specifies the type of
network jack to be used.
Table 3. Triton Analog Trunk Interfaces for Loop Start/Ground Start and Loop
ManufacturerPort
Identifier FacilityInterface Code (FIC) REN Network Jack
ALTI-CD0408UD 02LS2 0.0B RJ-11C
ALTI-CD0804UD 02LS2 0.0B RJ-11C
ALTI-CD0408UD 02GS2 0.0B RJ-11C
ALTI-CD0804UD 02GS2 0.0B RJ-11C
ALTI-DID0408UD 02RV2-T 0.0B RJ-11C
Manufacturer Port
Identifier
Facility
Interface Code
(FIC)
Service
Order Code
(SOC)
Network
Jack
ALTI-T1E1-1 04DU9-BN 6.0P/AS.2 RJ-48C*
ALTI-TTT1-1 04DU9-DN 6.0P/AS.2 RJ-48C*
ALTI-TTT1-1 04DU9-1KN 6.0P/AS.2 RJ-48C*
ALTI-TTT1-1 04DU9-1SN 6.0P/AS.2 RJ-48C*

Liability & Warranty
AltiWare OE System Installation & Administration Manual xvii
Start Services
Disruption of Network
If any Quantum or Triton boards disrupt the telephone network, the
telephone company can discontinue your service temporarily. If possible,
the telephone company will notify you in advance. If advance notice is not
practical, they will notify you as soon as possible. You arealso informed of
your right to file a complaint with the FCC.
Direct Inward Dialing (DID) Answering Supervision
Customers allowing Triton T1/PRI, Quantum, or Triton Analog Station
Analog DID to be operated in such a manner as to not provide for proper
answer supervision is a violation of Part 68 of the FCC rules.
Proper answer supervision occurs when:
1. The AltiServ system returns answer supervision to the PSTN when
DID calls are:
• Answered by the called station.
• Answered by the attendant.
• Routed to a recorded announcement that can be administered by the
customer.
2. The AltiServ system returns answering supervision on all DID calls
forwarded to the PSTN.
Safety
The following information is included in this publication for the use and
safety of installation and maintenance personnel.
Manufacturer Port
Identifier Facility Interface Code (FIC) REN Network Jack
ALTI-TTAT-12GS O2GS2 0.5B RJ21X, RJ11
ALTI-TTAT-12 O2LS2 0.5B RJ21X, RJ11

xviii AltiWare OE System Installation & Administration Manual
Important Safety Instructions
• Read all of the instructions before attempting to operate the equipment
and before connecting the power supply.
• Always follow basic safety precautions to reduce the risk of fire,
electrical shock, and injury to persons.
• To prevent fire or shock hazard, do not expose the unit to rain,
moisture, or install this product near water. Never spill liquid of any
kind on this product.
• Never push objects of any kind into this product through module
openings or expansion slots, as they may touch dangerous voltage
points or short out parts, which could result in the risk of fire or
electrical shock.
• Refrain from opening the cabinet as there are high voltage components
inside. Refer servicing to qualified service personnel. If you are a
qualified service personnel, power down everything before opening.
• Do not attach the power supply cordto building surfaces. Do not allow
anything to rest on the power cord or allow the cord to be abused by
persons walking on it.
• To protect this equipment from overheating, do not block the slots and
openings in the module housings that are provided for ventilation.
Safety with Electricity
High Voltages
• Observe all safety regulations and read the warnings, cautions, and
notes posted on the equipment.
• Find the switch to power off the cabinet. Read the posted instructions.
• Ensure that equipment can not be powered from another source or
controlled from a different circuit breaker or disconnecting switch.
• When a procedure requires that you power off the system:
DANGER
Do not take chances with your life. Follow these safety
guidelines carefully.

Liability & Warranty
AltiWare OE System Installation & Administration Manual xix
— Lock the wall box-switch in the off position.
— Attach a DO NOT OPERATE tag to the wall box-switch.
•Never assume that the power isturned off. Always checktoensurethat
a circuit does not have power.
Note: Unit must have ground wire attached if trunks are attached
and system is unplugged.
• Do not work alone. Work with another person who knows the
locations of the power-off switches, especially if you are working with
exposed electrical circuits. (See note above.)
• Follow the instructions in the manual carefully, especially when
working with circuits that are powered. Disconnect power when
instructed to do so in the procedures.
• Disconnect all power before working near power supplies unless
otherwise instructed by a maintenance procedure.
• Disconnect all power before installing changes in machine circuits
unless otherwise instructed by a maintenance procedure.
• High voltages capable of causing shockare used in this equipment. Be
extremely careful when measuring high voltages and when servicing
cards, panels, and boards while the system is powered on.
• Do not wear jewelry or other metal objects when working on the
equipment.
• When possible, work with one hand so that a circuit is not created.
• Use caution when installing or modifying telephone lines. Never
install telephone wiring during an electrical storm.
• Never install a telephone jack where it can get wet unless the jack is
specifically designed for wet conditions.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
UL Regulatory Safety Requirements
Host Computer
1. Model AltiGen/AltiServ apparatus is approved for connection to
Telecommunications Systems specified in these instructions for use