Altos Altos BrainSphere R365 F5 User manual

Altos BrainSphere™ R365 F5
User Guide
Revision 1.0

System setup
System notes
Thank you for purchasing your Altos server. This user guide is intended as a reference for
experienced server technicians and helps detail many of the features available in Altos
servers. For more detailed information about any component or software solution, you
may consult the technical specifications or the user manual for that application.
Note: Before opening or removing any components
please contact your local certified Altos service
representative
Warning: Any parts or components damaged
during replacement by a non-certified technician
are not covered by the warranty. For details,
please consult the warranty guide from your system.

System Component Identification
Altos BrainSphere™ R365 F5 (LFF SKU):
Front View:
No.
Description
1
Front USB 3.0 Ports
2
Front Panel LEDs and Buttons
Rear View:
No.
Description
No.
Description
1
PCIe card slot x 2
5
GbE LAN port x 2
2
Mezzanine card slot (Option/OCP
3.0/SFF)
6
USB 3.0 port x 2
3
ID button with LED
7
Mezzanine card slot (Option/OCP
2.0)
4
10/100/1000 Server Management
LAN Port
8
VGA port

Altos BrainSphere™ R365 F5 (SFF SKU):
Front View:
No.
Description
1
Front USB 3.0 Port
2
Front Panel LEDs and Buttons
Rear View:
No.
Description
No.
Description
1
PCIe card slot x 2
5
GbE LAN port x 2
2
Mezzanine card slot (Option/OCP
3.0/SFF)
6
USB 3.0 port x 2
3
ID button with LED
7
Mezzanine card slot (Option/OCP
2.0)
4
10/100/1000 Server Management
LAN Port
8
VGA port

System controls and indicators
Altos BrainSphere™ R365 F5 (LFF SKU) front panel LEDs and Buttons:
No.
Name
Color
Status
Description
1
NMI Button
--
--
Press this button for the server to
generate a NMI to the processor. If
multiple-bit ECC errors occur, the
server will effectively be halted.
2
Reset Button
--
--
Press this button to reset the
system.
3
LAN1 Activity
LED
Green
On
Indicates a link between the system
and the network or no access.
Green
Blink
Indicates data transmission or
receiving is occurring.
N/A
Off
Indicates no data transmission or
receiving is occurring.
4
LAN2 Activity
LED
Green
On
Indicates a link between the system
and the network or no access.
Green
Blink
Indicates data transmission or
receiving is occurring.
N/A
Off
Indicates no data transmission or
receiving is occurring.
5
HDD Status
LED
Green
On
Indicates locating the HDD.
Blink
Indicates accessing the HDD.
Amber
On
Indicates HDD error.
Green/Amber
Blink
Indicates HDD rebuilding.
N/A
Off
Indicates no HDD access or no HDD
error.
6
System Status
LED
Green
On
Indicates system is operating
normally.
Amber
On
Indicates a critical condition, may
include:

No.
Name
Color
Status
Description
•System fan failure
•System temperature
Blink
Indicates non-critical condition,
may include:
•Redundant power module failure
•Temperature and voltage issue
•Chassis intrusion
N/A
Off
Indicates system is not ready, may
include:
•POST error
•NMI error
•Processor or terminator is
missing
7
ID Button
--
--
Press the button to activate system
indication
8
Power Button
with LED
Green
On
Indicates the system is powered on
Green
Blink
System is in ACPI S1 state (sleep
mode).
N/A
Off
•System is not powered on or in
ACPI S5 state (power off)
•System is in ACPI S4 state
(hibernate mode)

Altos BrainSphere™ R365 F5 (SFF SKU) front panel LEDs and Buttons:
No.
Name
Color
Status
Description
1
Reset Button
--
--
Press this button to reset the
system.
2
NMI Button
--
--
Press this button for the server to
generate a NMI to the processor. If
multiple-bit ECC errors occur, the
server will effectively be halted.
3
Power Button
with LED
Green
On
Indicates the system is powered on
Green
Blink
System is in ACPI S1 state (sleep
mode).
N/A
Off
•System is not powered on or in
ACPI S5 state (power off)
•System is in ACPI S4 state
(hibernate mode)
4
ID Button
--
--
Press the button to activate system
identification
5
HDD Status
LED
Green
On
Indicates locating the HDD.
Blink
Indicates accessing the HDD.
Amber
On
Indicates HDD error.
Green/Amber
Blink
Indicates HDD rebuilding.
N/A
Off
Indicates no HDD access or no HDD
error.
6
System Status
LED
Green
On
Indicates system is operating
normally.
Amber
On
Indicates a critical condition, may
include:
•System fan failure
•System temperature
Blink
Indicates non-critical condition,

No.
Name
Color
Status
Description
may include:
•Redundant power module failure
•Temperature and voltage issue
•Chassis intrusion
N/A
Off
Indicates system is not ready, may
include:
•POST error
•NMI error
•Processor or terminator is
missing
7
LAN1 Activity
LED
Green
On
Indicates a link between the system
and the network or no access.
Green
Blink
Indicates data transmission or
receiving is occurring.
N/A
Off
•Indicates no data transmission or
receiving is occurring.
8
LAN2 Activity
LED
Green
On
•Indicates a link between the
system and the network or no
access.
Green
Blink
•Indicates data transmission or
receiving is occurring.
N/A
Off
•Indicates no data transmission or
receiving is occurring.

Rear System LAN LEDs:
No.
Name
Color
Status
Description
1
1GbE Speed
LED
Yellow
On
1 Gbps data rate
Green
On
100 Mbps data rate
N/A
Off
10 Mbps data rate
2
1GbE
Link/Activity
LED
Green
On
Link between system and
network or no access
Blink
Data transmission or receiving is
occurring
N/A
Off
No data transmission or receiving is
occurring.
Power Supply Unit LED:
State
Description
OFF
No AC power to all power supplies
0.5Hz Green Blinking
AC present / only standby on / Cold redundant mode
2Hz Green Blinking
Power supply firmware updating mode
Amber
AC cord unplugged or AC power lost; with a second power
supply in parallel still with AC input power
Power supply critical event causing shut down: failure,
OCP, OVP, fan failure and UVP
0.5Hz Amber Blinking
Power supply warning events where the power supply
continues to operate: high temp, high power, high current
and slow fan

Hard Disk Drive LEDs:
No RAID configuration (via HBA):
SKU
LED #1
Locate
HDD
Fault
Rebuilding
HDD Access
HDD Present
(No Access)
Disk LED
(LED on Back
Panel)
Green
ON (*1)
OFF
BLINK (*2)
OFF
Amber
OFF
OFF
OFF
OFF
Removed
HDD Slot
(LED on Back
Panel)
Green
ON (*1)
OFF
--
--
Amber
OFF
OFF
--
--
RAID configuration (via HW RAID Card or SW RAID Card)
SKU
LED #1
Locate
HDD
Fault
Rebuilding
HDD Access
HDD Present
(No Access)
Disk LED
Green
ON
OFF
BLINK (*2)
OFF
Amber
OFF
ON
BLINK (2Hz)
OFF
OFF
Removed
HDD Slot
Green
ON (*1)
OFF
(*3)
--
--
Amber
OFF
ON
(*3)
--
--
LED #2
HDD Present
No HDD
Green
ON
OFF
NOTE:
*1: Depends on HBA/Utility Spec.
*2: Blink cycle depends on HDD's activity signal.
*3: If HDD is pulled out during rebuilding, the disk status of this HDD is regarded as
faulty.

Setting up the system
Pre-installation requirements
Selecting a site
Before unpacking and installing the system, select a suitable site for the system for
maximum efficiency. Consider the following factors when choosing a site for the system:
⚫Near a grounded power outlet.
⚫Clean and dust-free
⚫Stable surface free from vibration.
⚫Well-ventilated and away from sources of heat.
⚫Secluded from electromagnetic fields produced by electrical devices such as air
conditioners, radio and TV transmitters, etc.
Checking the package contents
Check the following items from the package:
⚫System unit
⚫Accessory box
If any of the above items is damaged or missing, contact your dealer immediately.
Save the boxes and packing materials for future use.

Turning on the system
After making sure that you have properly set up the system, applied power and
connected all the necessary peripherals, you can now power on the system. Follow the
procedure below.
Press the power button 。
The system starts up and displays a welcome message on the monitor. After that, a
series of power-on self-test (POST) messages appears. The POST messages indicate if the
system is running well or not.
Note: If the system does not turn on or boot after
pressing the power button, go to the next section
for the possible causes of the boot failure
Aside from the POST messages, you can determine if the system is in good condition by
checking if the following occurred.
⚫The power status indicator on the front panel lights up blue.
⚫The Num Lock, Caps Lock and Scroll Lock indicators on the keyboard light up.
Power-on problems
If the system fails to boot after you have applied power, check the following factors that
might have caused the boot failure.
⚫The external power cord may be loosely connected.
⚫Check the power cord connection from the power outlet to the power cord socket
on the rear panel. Make sure that the cord is properly connected to the power
outlet and to the power cord socket.
No power comes from the grounded power outlet. Have an electrician check your
power outlet.
⚫Loose or improperly connected internal power cables.
Check the internal cable connections. If you are not confident to perform this step,
ask a qualified technician to assist you.
Warning! Make sure all power cords are
disconnected from the electrical outlet before
performing this task.

Note: If you have gone through the preceding
actions and the system still fails to boot, ask your
dealer or a qualified technician for assistance.

Turning off the system
There are two ways to turn off the server—via software or via hardware. The software
procedure below applies to a system running on a Windows OS. For other shutdown
procedures, refer to the related user documentation.
To turn off the system via software:
1. Press <Ctrl> + <Alt> + <Delete> on the attached keyboard or click Start on the
Windows taskbar.
2. Select Shut Down.
3. Select Shut Down from the drop-down menu, then click OK.
To turn off the system via hardware
If you cannot shut down the server via software, press the power button for at least four
seconds. Quickly pressing the button may put the server in a Suspend mode only.
Environmental Temperature Specifications
System inlet temperature
Operating
10° to 35° C
Non-operating
-40° to 60° C
Relative humidity
Operating
8 to 80 % (non-condensing)
Non-operating
20 to 95 % (non-condensing)
Remark: Ambient temperature limited to 30°C if using 280W CPU

System troubleshooting
Resetting the system
Before going through in-depth troubleshooting, attempt first to reset the system using
one of the methods below.
Perform
Purpose
To do this
Soft boot
To clear the system memory and
reload the operating system.
Press <Ctrl> + <Alt> + <Del>
Cold boot
To clear the system memory, restart
POST, and reload the operating
system. This will halt power to all
peripherals.
Turn the system off and then on
again.

Initial system startup problems
Problems that occur at initial system startup are usually caused by an incorrect
installation or configuration. Hardware failure is a less possible cause. If the problem
you are experiencing is with a specific application.
Initial troubleshooting checklist
⚫AC power is available at the wall outlet?
⚫Is the power supply module properly installed?
⚫Is the system power cord properly plugged into the power supply module socket?
and connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-
240 V
⚫Are all peripheral cables correctly connected and secured?
⚫Did you press the system power button to turn the server on (power on indicator
should be lit green)?
⚫Are all device drivers properly installed?
⚫Are hard disk drive(s) properly formatted and configured?
⚫Are the BIOS configuration settings in the BIOS Setup Utility correct?
⚫Is the operating system properly loaded?
Refer to the operating system documentation.
⚫Are all hardware components compliant with the tested components
⚫lists?
⚫Are all internal cables correctly connected and secured?
⚫Is the processor properly seated in its mainboard socket?
⚫Are all standoffs in the proper location and not touching any components, causing a
potential short?
⚫Are all add-in expansion cards fully seated in their mainboard slots?
⚫Are all system jumpers correctly set?
⚫Are all switch settings on add-in boards and peripheral devices correct?
To check these settings, refer to the manufacturer’s documentation that comes with
them. If applicable, ensure that there are no conflicts (e.g., two add-in boards
sharing the same interrupt).

Hardware diagnostic testing
This section provides a detailed approach to identifying a hardware problem and its
cause.
Checking the boot-up status
Caution: Before disconnecting any peripheral cables
from the server, turn off the system and any
peripheral devices. Failure to do so can cause
permanent damage to the system and/or the
peripheral device.
1. Turn off the system and all external peripheral devices.
2. Disconnect all peripheral devices from the system, except for the keyboard and the
display monitor.
3. Make sure the system power cord is plugged into a properly grounded AC outlet and
in the power supply module cord socket.
4. Make sure the display monitor and keyboard are correctly connected to the system.
5. Turn on the display monitor.
6. Set the display brightness and contrast controls to at least two thirds of their
maximum range.
Refer the documentation that came with your display monitor.
7. If the operating system normally loads from the hard drive, make sure there is no
diskette in floppy drive and no disc in the optical drive.
8. If the power indicator is lit, attempt to boot from a disc.
9. Turn on the system.
如果控制面板上的電源指示燈不亮，請參閱「電源指示燈不亮」。
Verifying the condition of the storage devices
As POST determines the system configuration, it tests for the presence of each mass
storage device installed in the system. As each device is checked, its activity indicator
should turn blue briefly. Check the activity indicators for the hard drive(s), DVD-ROM
drive, and any other 5.25" device you may have installed.
If any of these indicators fail to light up, refer to related problems listed in the Specific
problems and corrective actions section.

Specific problems and corrective actions
Listed below are specific problems that may arise during the use of your server and their
possible solutions
Confirming loading of the operating system
Once the system boots up, the operating system prompt appears on the screen. The
prompt varies according to the operating system. If the operating system prompt does
not appear.
Specific problems and corrective actions
Listed below are specific problems that may arise during the use of your server and their
possible solutions
Specific problems and corrective actions
Listed below are specific problems that may arise during the use of your server and their
possible solutions.
Power indicator does not light.
Do the following:
⚫Make sure the power supply module is properly installed.
⚫Make sure the power cord is connected correctly.
⚫Make sure that the wall outlet has power. Test it by plugging in another device.
⚫Make sure the power indicator on the front panel is lit up.
⚫Remove all add-in cards and see if the system boots.
If reboot is successful, install the cards back in one at a time with a reboot between
each addition to determine if one of them is causing the problem.
⚫Make sure that you have properly installed system compliant memory modules, and
that they are populated according to the system guidelines.
⚫Make sure that you have installed system compliant processors, and that they are
populated according to the system guidelines.
HDD activity indicator does not light.
Do the following:
⚫Make sure the drive is not disabled in the BIOS Setup Utility.
⚫Make sure the drive is compatible
⚫Make sure you have not exceeded the power budget for the server.

⚫Check that relevant switches and jumpers on the hard drive and on the backplane
board are set correctly.
Optical drive activity indicator does not light
Do the following:
⚫Make sure the SATA and power cables are properly connected.
⚫Check that relevant switches and jumpers on the drive are set correctly.
⚫Check that the drive is properly configured.
Optical drive tray cannot be ejected
Insert the tip of a paperclip into the small hole on the optical drive. Slowly pull the tray
out from the drive until the tray is fully extended.
Optical drive cannot read a disc
Do the following:
⚫Make sure you are using the correct type of disc.
⚫Make sure the disc is properly seated in the drive.
⚫Make sure the disc is unscratched.
⚫Make sure the drive’s cables are properly connected.
Newly installed memory modules are not detected.
Do the following:
⚫Make sure the memory modules specifications comply with the system
requirements.
⚫Make sure the memory modules have been populated according to the system
guidelines.
⚫Make sure the memory modules are properly installed on their mainboard slots.
Network activity indicators do not light.
Do the following:
⚫Make sure the correct network drivers are loaded on the system.
⚫Network might be idle.

Peripheral device connected to a USB port does not work.
Do the following:
⚫Reduce the number of external devices connected to a USB hub.
⚫Refer to the documentation that came with the device
There is problem with the software program.
Do the following:
⚫Verify that the software is properly configured for the system.
⚫Refer to the software installation and operation documentation for instructions on
setting up and using the software. Try a different version of the software to see if
the problem is with the copy you are using. If the other version runs correctly on
the system, contact your vendor about the defective software.
No characters appear on the display monitor.
Do the following:
⚫Is the keyboard functioning? Test it by turning the Num Lock function on and off to
check if the Num Lock indicator lights up.
⚫Is the display monitor plugged in and turned on? If you are using a switch box, is it
switched to the correct system?
⚫Are the brightness and contrast controls on the video monitor properly adjusted?
⚫Is the display monitor signal cable properly connected?
⚫Does this display monitor work correctly if plugged into a different system?
⚫Remove all add-in cards and see if the system boots.
If reboot is successful, install the cards back in one at a time with a reboot between
each addition to determine if one of them is causing the problem.
⚫Make sure that you have properly installed system-compliant memory modules, and
that they are populated according to the system guidelines.
⚫Make sure that you have installed system compliant processors, and that they are
populated according to the system guidelines.
If you are using an add-in video controller card, do the following:
1. Verify that the display monitor works using the onboard video controller.