
11
Before Calling For Service
Refrigerator does not operate.
• Confirm showroom switch is off.
• Confirm power disconnect switch is off.
• Check fuse or circuit breaker.
• Wait 40 minutes to see if refrigerator restarts. If
lights work but fans and compressor are not
operating, refrigerator may be in defrost cycle.
Refrigerator still won’t operate.
• Turn on disconnect switch. Transfer food to another
unit or place dry ice in freezer section to preserve
food. Warranty does not cover food loss. Check
warranty certificate for specific coverage.
• Call 1-800-628-5782 inside U.S.A. and
1-319-622-5511 outside U.S.A. to locate an
authorized Amana®technician.
Food temperature appears too warm.
• See above sections.
• Allow time for recently added warm food to reach
refrigerator or freezer temperature.
• Check gaskets for proper seal.
• Adjust refrigerator and/or freezer setting.
Chill Zone temperature is too warm.
• Slide control to colder setting.
• Adjust freezer control to colder setting.
Food temperature is too cold.
• Adjust refrigerator control.
• Adjust freezer to warmer setting. Allow several
hours for temperature to adjust.
Refrigerator runs too frequently.
• It may be normal to maintain constant temperature.
• Doors may have been opened frequently or for an
extended period of time.
• Allow time for recently added warm food to reach
refrigerator or freezer temperature.
• Adjust freezer setting.
• Check gaskets for proper seal.
Water droplets form on inside of refrigerator.
• It is normal during high humidity periods or if doors
have been opened frequently.
Water droplets form on outside of refrigerator.
• Check door gaskets for proper seal.
Crispers or Chef’s Pantry™does not close freely.
• Check for a package which may prevent drawer
from closing properly.
• Confirm drawer is in proper position.
• Clean drawer channels with warm, soapy water.
Rinse and dry thoroughly.
• Apply a thin layer of petroleum jelly to drawer
channels.
• Confirm refrigerator is level.
Refrigerator has an odor.
• See ”Odor Removal” instructions in ”Care and
Cleaning” section.
Refrigerator or ice maker make unfamiliar sounds or
seems too loud.
• It may be normal. See “Normal Operating Sounds”
section.
Ice maker is not producing ice.
• Confirm ice maker arm is down.
• Confirm household water supply is reaching water
valve.
• Confirm ice maker wiring harness is completely
inserted into proper holes.
• Check for kinks in tubing. Remove kinks or replace
tubing.
• Check electrical connections to water valve coil.
• Confirm freezer section is operating at proper
temperature.
• Water filter cartridge may need replaced.
Ice cubes have an odor.
• See “Odor Removal” instructions in “Care and
Cleaning” section.
• Discard ice and clean ice bucket more frequently.
Ice cubes are porous and absorb odors easily.
• Water filter cartridge may need replaced.
Ice cubes stick together or ‘shrink’.
• Empty ice bucket more frequently. If used
infrequently, ice cubes may stick together or shrink.
Ice forms in inlet tube to ice maker.
• Check water pressure. Low water pressure will
cause valve to leak. Self-piercing valves cause low
water pressure. Amana Refrigeration, Inc.
recommends using a saddle valve. Contact
1-800-843-0304 or an Amana®dealer for
availability. Do not use self-piercing valve.
Amana Refrigeration, Inc. is not responsible for
property damage due to improper installation or
water connection.