Amcrest IP8M-2496EW User manual

IP8M-2496EB/ IP8M-2496EW
8MP UltraHD Outdoor POE Bullet Camera
User Manual
Version 1.0.4
Revised April 18th, 2019

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Contents
Welcome ...............................................................................................................................................................3
Important Security Warning..................................................................................................................................3
Important Safeguards and Warnings ....................................................................................................................3
1 Features and Specifications................................................................................................................................4
1.1 Overview .....................................................................................................................................................4
1.2 Features.......................................................................................................................................................5
2 Device Overview.................................................................................................................................................5
3 Connection & Installation...................................................................................................................................6
3.1 Installation Guide ........................................................................................................................................6
4 Camera Access Setup .........................................................................................................................................8
4.1 Default Username and Password ................................................................................................................8
4.2 How to Setup the Camera ...........................................................................................................................8
4.3 App Setup ....................................................................................................................................................9
4.4 Desktop Access Setup................................................................................................................................14
4.5 Amcrest Cloud Desktop Setup...................................................................................................................15
4.6 Web Access Setup (AmcrestView.com).....................................................................................................16
5 Operation and Interface...................................................................................................................................16
5.1. Live ...........................................................................................................................................................18
5.2 Playback.....................................................................................................................................................19
5.3. Cloud Storage .......................................................................................................................................20
5.4 Setup .........................................................................................................................................................21
5.4.1. Camera ..............................................................................................................................................22
5.4.2 Network..............................................................................................................................................32
5.4.4 Storage ...............................................................................................................................................47
5.4.6 Information ........................................................................................................................................58
5.5 Alarm .........................................................................................................................................................59
6. FAQs/Troubleshooting ....................................................................................................................................60
Glossary of Terms................................................................................................................................................62
FCC Statement.....................................................................................................................................................63
IC Warning Statement .........................................................................................................................................64
Appendix A: Toxic or Hazardous Materials or Elements .....................................................................................64

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Welcome
Thank you for purchasing an Amcrest Camera!
This user manual is designed to be a reference tool for the installation and operation of your camera.
Here you can find information about the camera’s features and functions, as well as information to
aid in troubleshooting.
Many of the setup and installation sections below have corresponding videos on
YouTube.
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to
http://amcrest.com/support To contact Amcrest support, please do one of the
following:
Visit http://amcrest.com/contacts and use the email form
Call Amcrest Support using one of the
following numbers: Toll Free: (888)
212-7538
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support su[email protected]
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow
the steps below:
•Always make sure that your camera has the latest firmware as listed
on www.amcrest.com/firmware
•Never use the default password for your camera. Always ensure that
your password is at least 8-10 characters long and contains a
combination of lowercase characters, uppercase characters as well as
numbers.
•
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.

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We assume no liability or responsibility for any fires or electrical shock caused by improper handling
or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage,
and installation of the device.
3．Installation
Handle the device with care. Keep the device right side up.
Do not apply power to the camera before
completing installation. Do not place objects
on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials,
explosive substances, etc. This product should be transported, stored, and used only in the
specified environments as stated above. Do not aim the camera at a strong light source, as it may
cause overexposure of the picture, and may affect the longevity of the camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt off the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all the components are
present.
Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
Amcrest POE Bullet Cameras are an excellent digital surveillance product that can be useful to a wide
variety of users. The camera connects to any router and uses an internet connection to allow the
user to access all of its functionality from many internet connected devices. It’s easy to use and can
be set up in a relatively small amount of time. It has various functions such as recording, playback,
and monitoring functionality.
These POE cameras adopt a high-quality design in order to achieve high levels of reliability and
security. It can be configured to work locally, as well as on a network.

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1.2 Features
Amcrest POE Bullet Cameras has the following features:
•Network Access
Our POE cameras connect to a wide variety of routers in order to connect to the internet. Once
setup, the camera can be accessed remotely from a wide variety of internet connected devices,
including PCs, iPhones, iPads, Android tablets, and Android phones.
•Cloud Storage Functionality
Our POE cameras can record video streams to the Amcrest Cloud service in order to enable longterm
storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded
video for playback from any internet connected PC or Mac computer.
•Advanced Playback Function
This device supports real-time recording and can support search, fast forwarded playback, recorded
searches, and downloading of videos and screenshots. Amcrest POE Bullet Cameras can also
playback in slow motion, backwards, and frame by frame as needed. When recording, Amcrest POE
Bullet Cameras shows a date/time overlay to ensure accurate viewing of events when they occurred.
Lastly, Amcrest POE Bullet Cameras can support video enlargement of certain zones within a stream.
•Advanced Network Protocol Support
Amcrest POE Bullet Cameras are UPnP compatible, and includes functionality for use with PPPoE,
DDNS, and other protocols in order to allow remote and local connection with a large variety of
network hardware.
Note: There may be slight differences in functionality due to the existence of different product
series.
2 Device Overview
Please refer to the following chart for information about the camera and its ports.

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3 Connection & Installation
This section provides information about the connection and installation of Amcrest POE Bullet
Cameras.
3.1 Installation Guide
Follow the steps and use the diagram in this section to install the POE cameras.
Note:Prior to installation ensure that the installation environment can support at least 3 times the
weight of the camera.

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1. Stick the installation sticker on the designated surface where the device will be installed (wall or
ceiling).
2. Drill 3 holes through the holes on the installation sticker.
3. Open the accessories bag and take out the expansion bolt and insert it into the holes.
4. Open accessories bag and take out the screws. Tighten the 3 screws to fix the device on the
installation surface (wall or ceiling).
5. Loosen the sunshade screw to move it around to the desired position, then tighten the screw to lock
it into place.
6. Plug in the camera to power it, using either an Ethernet or power cable.
7. Using a Philip’s head screwdriver, (not included) loosen the adjusting screw near the base of the
camera. This allows the camera to be rotated, as well as pivoted within the ball joint.
8. Adjust the device to the desired position.
9. Using a Philip’s head screwdriver, (not included) tighten the adjusting screw near the base of the
camera to lock the camera in position.
Note: The process for mounting the eyeball camera is similar, but some of the steps may vary
3.2 MicroSD Card Installation Guide
To Install a microSD card into your camera, please refer to the step by step guide below:
Note: You will need a basic Phillips head screwdriver to complete the installation.
1. Locate and remove the protective plate located on the bottom portion of the camera. This plate can
be found right above the serial number sticker of the unit.
2. Remove the protective plate with a Phillips head screwdriver and locate the microSD card slot for the
camera. It is located right above the factory reset switch.
3. Insert the microSD card into the slot, gold pins down and press into place to lock the micro SD card in
the slot.

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4. Once the microSD card is properly inserted, close the protective plate securely to complete the
installation.
4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera
through any of the following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password
combinations. Once you have successfully logged in, it is highly recommended to change the
password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.
4.2 How to Setup the Camera
To make your experience with your Amcrest camera easy and simple, we've provided multiple ways
to set up, view, and operate your camera depending on your needs. Please follow the instructions on
this page to set up your camera in the way that works best for you.
4.2.1 Setting up Your Camera for the First Time
If you are setting up your camera for the first time, or you are setting up your camera for mobile
viewing, please follow the instructions as outlined on section 4.3. Using the Amcrest Cloud app or
Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and
access features such as taking snapshots, creating recordings, and more.

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4.2.1 For Configuring Advanced Settings on Your Camera
If you would like to configure your camera to enable advanced features such as motion direction, e-
mail alerts, FTP, image adjustments, scheduling and more, please follow the instructions as outlined
on section 4.4 (Desktop Access).
4.2.3 For Cloud Storage and Playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded
footage from any device. Amcrest Cloud offers both motion detection and continuous storage plans to
fit your needs. For more information on the Amcrest Cloud, please visit: https://amcrest.com/cloud/
4.2.4 For Quick Web Access to Your Cameras
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and
easily from anywhere in the world using a web browser. Use AmcrestView.com if you need to simply
check-in at a moment's notice. If you would like to use AmcrestView.com, please follow the
instructions outlined on section 4.6 (Web Access).
4.3 App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app
requires an iOS 6.0 or later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly
from the screenshots below as updates are released. Below, you'll find instructions on how to set up
your camera up on the Amcrest cloud app as well as the Amcrest View Pro app.
4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will
need an Amcrest Cloud account to proceed with Amcrest Cloud app setup. You can register for a
cloud account in the Amcrest Cloud app or from the Amcrest Cloud website at amcrestcloud.com
•Please make sure your camera is plugged into a power source and your Ethernet cable is
connected from the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store.
Note: Connect your mobile device to the same network that your camera is on.

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2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to
complete registration.
3. Tap on Add Camera
4. Give your camera a name (Ex. Garage, Living Room,
Kitchen, etc.) and tap Next to continue.
5. Scan the QR code on the
back/side/bottom of the camera or manually enter the
camera’s serial number into the Enter camera S/N
(serial number) field. Press Next to continue.
6. If you are adding a new camera that does not have a
set password the app will automatically detect that a
new camera is being added. Tap OK to proceed.

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7. Set a new password for your camera. The password
must be between 8 to 32 characters long and contain
only letters and numbers. When you have finished
setting the password for your camera, enter the
password again in the Confirm Camera Password
section. Tap Next to continue.
8. Confirm and adjust any needed settings for your
camera. When all settings have been confirmed, tap
Finish.
For more information about the Amcrest Cloud app and its features, visit amcrest.com/support
4.3.2. Amcrest View Pro Setup
To add your PoE camera to the Amcrest View Pro app follow these steps:
•Make sure your camera is plugged into a power source and your Ethernet cable is connected from
the camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.

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2. Open the app and tap on the + symbol in the middle
of the screen to begin adding your PoE device.
3. Tap on Add Device to add a new device to your app.
4. Tap on PoE Camera
5. Next, select a connection type. Since we will be
setting up a basic P2P connection with the device, tap
on "P2P Connection" to continue.

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6. Scan the QR code on the
back/side/bottom of the camera or manually enter
the camera’s serial number into the Enter camera S/N
(serial number) field. Press Next to continue.
7. Give the camera a name (e.g. Garage, Kitchen,
Living Room, etc.) and provide the username and
password for your camera. The default username and
will be admin. Tap Start Live View to continue.
Note: You can tap on the icon to verify the
password.
Note: Android users, tap on Scan QR Code to access the QR code reader.
8. The app will prompt you to change the password.
Enter a password between 8 and 32 characters and
confirm the password. Press OK to continue.
9. Your camera is now set up and ready for use on the
Amcrest View Pro app. For more information about
Amcrest View Pro and its functionalities visit
amcrest.com/support
For more information about Amcrest View Pro and its functionalities visit amcrest.com/support

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4.4 Desktop Access Setup
This camera features the latest in JS technology which allows you to access your camera via a wide variety of
web browsers including, Google Chrome, Firefox, Safari and other mainstream web browsers via your PC or
Mac computer. For more information on how to access your camera from your computer please refer to the
information below.
To access your camera from your computer you will need to first locate the camera’s IP address. To locate the
camera’s IP address is it highly recommended to download our free Amcrest IP Config Tool software. The
Amcrest
IP Config Tool can be downloaded at the following web page: amcerest.com/downloads
In the All Downloads menu, click on IP Config Software to begin the free download. Once the download has
completed installing, locate the IP address associated with the device you would like to view in the browser.
Open a web browser and enter this IP address for your camera into browser and press Enter.
In the web user interface, enter the login credentials for your device. If this is the first time accessing the
device, the username and password will both be admin. Click on Login.

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If this is the first-time logging into your device, you will be prompted to modify the password for your device.
To modify the password, enter the new password you would like to use in the New Password field and
confirm. The password used should be between 8 and 32 characters long with a combination of letters and
numbers.
Click OK when and allow the stream to load.
4.5 Amcrest Cloud Desktop Setup
Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long-
term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback
from any internet connected PC or Mac computer.
For more information on how to setup your camera on Amcrest Cloud on the web, visit
amcrest.com/cloudwebsetup or follow the steps provided below:

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1. Connect the camera to power and wait 30 seconds for the camera to start-
up and initialize.
2. Using a web browser on your PC or Mac, visit www.amcrest.com/cloud and
register for a cloud account. Once registered, click the “Add Camera” button.
Select “Amcrest”, give the camera a name, and enter the camera’s SN
(located on the bottom of the camera), then click “Next”.
3. On the settings page, you can adjust optional preferences for your camera.
Once settings have been adjusted, click “Finish”. Your camera is now
successfully set up for cloud access and storage.
4. View your camera live or watch recorded clips using the menu button on the
top of the page. You can also use the Amcrest Cloud app on iOS and Android
to add more cameras, play recordings, and view your camera live, from
anywhere. For more information visit amcrest.com/support
5. For additional assistance, please contact us at www.amcrest.com or give us a
call at 1-888-212-
7538. Step by step video tutorials available at
http://www.amcrest.com/videos
4.6 Web Access Setup (AmcrestView.com)
1. Connect the camera to power and wait 30 seconds for the camera to start-up and
initialize.
2. Using Internet Explorer or Safari, go to www.AmcrestView.com and register an
account.
You will be required to activate your account by e-mail (double-check your spam folder).
3. Once activated, download and install the plugin for your web browser. The
installation of the plugin will require all web browsers to close.
4. Log in to your account. To add a camera, click the “Add Device” button. Give the
camera a name, enter the UID (found on the bottom of your camera), then enter
the login details for the camera. The default username and password for the
camera is admin.
5. Once added, the camera should appear in the device list. Click the icon next
to the camera’s UID to open the live viewing and playback interface.
6. The device is now successfully setup for live viewing and playback!
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538.
Step by step video tutorials available at www.amcrest.com/videos
5 Operation and Interface
This section of the manual details the camera’s interface, as well as all the operations the camera can
perform.
As previously stated, to access the web user interface for your device, it is recommended to use the
free Amcrest IP Config tool. The Amcrest IP Config tool can be found by visiting,
amcrest.com/downloads.

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Amcrest IP Config Tool
After launching the IP Config tool, click the Refresh button to bring up the cameras on the network.
Double click the camera’s line item to login and connect to the camera. Once
logged in, click the icon to open the camera’s interface in a web browser.
Log in to the camera using your login credentials (default username and
password are both “admin”). If this is your first-time logging into the camera,
you will be prompted to change your password. Please select a password
that is at least 8 characters long, and one that uses a combination of
uppercase letters, lowercase letters, and numbers.
When opening the camera’s interface, the browser may prompt you to
install a plugin. The plugins are necessary for using the camera’s interface.
Click install to download the plugin, and then click on the plugin installation
file to install the plugin. If the browser prompts you to allow the plugin to
work on the computer, hit Allow to ensure the plugin can run successfully.
The camera is now successfully set up for live viewing!
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-
7538.
Step by step video tutorials available at http://www.amcrest.com/videos
The main interface of the camera contains 6 major tabs on the top of the screen. By default, the
interface opens on the Live tab.

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5.1. Live
This section of the manual details the camera’s interface, as well as all the operations the camera can
perform.
The live view tab allows the user to see a live video feed from the camera. The live view tab has four
main sections:
Section 1: This bar allows the user to select which stream type and which protocol they want to
choose.
Section 2: The functions bar allows the user to perform different camera functions while in live
mode. See the table below for an explanation of the different functions available:
Button
Function Name
Function Description
Optical/Digital Zoom
lick this button to activate the zone selection function. This allows the user to
use the mouse to select a zone to zoom in on.
Snapshot
Click this button to take a screenshot of the live feed. The picture is saved at
the path specified in Setup -> Camera -> Video -> Path.
Triple Snapshot
Click this button to take 1 screenshot per second for 3 seconds. The pictures
are saved at the path specified in Setup -> Camera -> Video ->
Path.

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Manual Record
Click this button to manually record video. The video is saved at the path
specified in Setup -> Camera -> Video -> Path.
Section 3: This bar allows the user to change video settings for the live playback screen. See the
below table for an explanation of the video settings:
Button
Function Name
Function Description
Image Adjustment
This button opens the image adjustment toolbar, which allows the user to
adjust brightness, contrast, saturation, and hue for the live feed’s picture.
Adapt/Original Size
This button allows the user to switch between displaying the original size of
the stream in its set resolution, or to adapt to the size of the monitor
display the feed is being viewed on.
Full Screen
This button allows the user to make the live feed go into full screen mode.
Double click the mouse or click the ESC button to exit full screen mode.
Width/Height Ratio
This button allows the user to change the width/height ratio for the live
feed. The options are Original and Adaptive. Original uses the aspect ratio
of the stream’s set resolution, and adaptive fits the feed to the aspect ratio
of the monitor display the feed is being viewed on.
Stream Fluency
This button allows the user to change the stream fluency. There are 3
options. Realtime reduces delay and decreases fluency, and Fluency has a
larger delay, but the video stream becomes more fluid.
Section 4: This section of the Live tab shows the picture that the camera is broadcasting. The bitrate
is shown in the top left corner, the native resolution is shown in the top right corner, the time stamp
is shown below the native resolution, and the camera type is shown in the bottom left corner.
5.2 Playback
The Playback tab allows the user to playback the camera’s recorded video. Below is a screenshot of
the Playback tab:

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This is the interface for the playback menu. There are 7 main sections:
1. Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the
playback footage, or open the help menu.
2. File Menu: This panel allows the user to select a file type and data source.
3. Calendar: This panel allows the user to pick a date that they would like to playback video from. When
a date has recorded footage available, it’s green. The current date is blue, unless it has recorded
footage, then it’s a lighter green.
4. File List: This button opens a file list of all recorded video for a specific date range. From here, the
user can download these videos to their PC.
5. Trim Panel: This panel allows the user to trim playback video for download. By specifying time
stamps, the user can trim down.
6. Recorded Video Panel: This panel allows the user to specify what type of video they would like to
playback and it also allows the user to select where to start playback from. The buttons on the
bottom right allow the user to select a zoom level.
7. Playback Bar: This panel allows the user to control playback. It also allows the user to control
playback speed, and playback volume.
Clicking the File List opens the following screen on the sidebar:
This allows the user to select files for download. Select the files by clicking the checkbox next to each
file, and then click to download the files to the PC.
5.3. Cloud Storage
The Cloud Storage tab allows the user quick access to the Amcrest Cloud website.