Amcrest IP2M-846EW User manual

Amcrest IP2M-846EW / IP2M-846EB
2MP ProHD PoE Camera
User Manual
Version 2.0.0
Revised June 27nd, 2018

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Welcome ..............................................................................................................................................................................................................................5
Important Security Warning .................................................................................................................................................................................................5
Important Safeguards and Warnings....................................................................................................................................................................................5
1 Features and Specifications ...............................................................................................................................................................................................6
1.1 Overview ....................................................................................................................................................................................................................6
1.2 Features...................................................................................................................................................................................................................... 6
2 Device Overview ................................................................................................................................................................................................................7
3 Connection & Installation ..................................................................................................................................................................................................8
3.1 Connection Guide.......................................................................................................................................................................................................8
3.2 Installation Guide ....................................................................................................................................................................................................... 8
4 Camera Access Setup......................................................................................................................................................................................................... 8
4.1 Default Username and Password ...............................................................................................................................................................................8
4.2 Camera setup methods ..............................................................................................................................................................................................9
4.2.1 Setting up your camera for the first time...........................................................................................................................................................9
4.2.2 Accessing your camera using multiple mobile devices.......................................................................................................................................9
4.2.3 Configuring advanced settings on your camera .................................................................................................................................................9
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback ......................................................................................................................9
4.2.5 Using plug-and-play for remote web access.......................................................................................................................................................9
4.3 App Setup...................................................................................................................................................................................................................9
4.3.1. Amcrest Cloud App Setup...........................................................................................................................................................................10
4.3.2. Amcrest View Pro Setup.............................................................................................................................................................................12
4.4 Desktop access setup ............................................................................................................................................................................................... 14
4.4.1 Amcrest IP Config Software method ................................................................................................................................................................15
4.4.2 Installing the Amcrest browser plugin..............................................................................................................................................................18
4.4.3 Logging in .........................................................................................................................................................................................................19
4.5 Amcrest Cloud Setup ................................................................................................................................................................................................20
4.6 Web Access Setup (AmcrestView.com).................................................................................................................................................................... 21

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4.6.1 Installing the AmcrestView.com browser plugin....................................................................................................................................... 21
4.6.2 User method..................................................................................................................................................................................................24
4.7 Remote Web Access Setup.......................................................................................................................................................................................31
4.7.1 UPnP/DDNS Remote Web Access Setup...........................................................................................................................................................31
4.7.2 Port Forwarding Remote Web Access Setup....................................................................................................................................................32
4.8 NVR Access...............................................................................................................................................................................................................33
5 Operation and Interface .................................................................................................................................................................................................. 34
5.1 Live ...........................................................................................................................................................................................................................34
5.2 PTZ............................................................................................................................................................................................................................36
5.3 Playback....................................................................................................................................................................................................................37
5.4 Setup ........................................................................................................................................................................................................................39
5.4.1 Camera............................................................................................................................................................................................................. 39
5.4.1.1 Configuration............................................................................................................................................................................................ 39
5.4.1.2 Video........................................................................................................................................................................................................42
5.4.1.3 Audio........................................................................................................................................................................................................45
5.4.2 Network ...........................................................................................................................................................................................................46
5.4.2.1.1 TCP/IP....................................................................................................................................................................................................46
5.4.2.2 Connection ...............................................................................................................................................................................................48
5.4.2.3 PPPoE ....................................................................................................................................................................................................... 49
5.4.2.4 DDNS ........................................................................................................................................................................................................50
5.4.2.5 IP Filter .....................................................................................................................................................................................................50
5.4.2.6 SMTP (Email) ............................................................................................................................................................................................51
5.4.2.7 UPnP.........................................................................................................................................................................................................53
5.4.2.8 SNMP........................................................................................................................................................................................................ 54
5.4.2.9 Bonjour..................................................................................................................................................................................................... 54
5.4.2.10 Multicast ................................................................................................................................................................................................ 55
5.4.2.11 802.1x.....................................................................................................................................................................................................55
5.4.2.12 QoS......................................................................................................................................................................................................... 55

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5.4.3 Event ................................................................................................................................................................................................................56
5.4.3.1 Video Detection........................................................................................................................................................................................56
5.4.3.2 Audio Detection ....................................................................................................................................................................................... 59
5.4.3.3 Alarm........................................................................................................................................................................................................ 61
5.4.3.4 Abnormality.............................................................................................................................................................................................. 62
5.4.4 Storage.............................................................................................................................................................................................................64
5.4.4.1 Schedule...................................................................................................................................................................................................65
5.4.4.2 Destination............................................................................................................................................................................................... 67
5.4.4.3 Record Control .........................................................................................................................................................................................70
5.4.5 System..............................................................................................................................................................................................................70
5.4.5.1 General.....................................................................................................................................................................................................70
5.4.5.2 Manage Users...........................................................................................................................................................................................72
5.4.5.3 Restore Factory Settings...........................................................................................................................................................................73
5.4.5.4 Import/Export...........................................................................................................................................................................................73
5.4.5.5 Auto Maintain ..........................................................................................................................................................................................73
5.4.5.6 Upgrade.................................................................................................................................................................................................... 74
5.4.6 Information ......................................................................................................................................................................................................74
5.4.6.1 Version .....................................................................................................................................................................................................74
5.4.6.2 Log............................................................................................................................................................................................................74
5.4.6.3 Online Users ............................................................................................................................................................................................. 75
5.5 Alarm........................................................................................................................................................................................................................75
5.6 Logout ......................................................................................................................................................................................................................76
6. FAQs/Troubleshooting.................................................................................................................................................................................................... 76
Glossary of Terms ...............................................................................................................................................................................................................79
FCC Statement....................................................................................................................................................................................................................80
Appendix A: Toxic or Hazardous Materials or Elements .....................................................................................................................................................81

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Welcome
Thank you for purchasing an Amcrest camera!
Here you can find information about your camera’s features and functions, as well as information to aid in
troubleshooting.
Many of the setup and installation sections below have corresponding videos on YouTube
To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to http://amcrest.com/support
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contacts and use the email form.
Call Amcrest Support using one of the following numbers:
Toll Free: [phone]
International Callers (Outside of US): [phone]
USA: [phone]
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support [email protected]m
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please make sure
to follow the steps below:
•Always make sure that your camera has the latest firmware as listed on
www.amcrest.com/firmware
•Never use the default password for your camera. Always ensure that your password
is at least 810 characters long and contains a combination of
lowercase characters, uppercase characters as well as numbers.
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation should conform to your local electrical safety codes.
The product must be grounded to reduce the risk of electric shock.
We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and installation of
the device.

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3．Installation
Handle the device with care. Keep the device right side up.
Do not apply power to the camera before completing installation.
Do not place objects on top of the camera.
4．Repair Professionals
All the examination and repair work should be done by qualified service engineers.
We are not liable for any problems caused by unauthorized modifications or user-attempted repair.
5．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials, explosive substances, etc.
This product should be transported, stored, and used only in the specified environments as stated above. Do not aim the
camera at a strong light source, as it may cause overexposure of the picture, and may affect the longevity of the
camera’s sensors.
Ensure that the camera is in a well-ventilated area to prevent overheating.
6. Operation and Maintenance
Do not touch the camera sensor or lens directly.
To clean dust or dirt from the lens, use an air blower or a microfiber cloth.
7. Accessories
Be sure to use only the accessories recommended by manufacturer.
Before installation, please open the package and check to ensure that all the components are present. Contact the
retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package.
1 Features and Specifications
1.1 Overview
Amcrest provide an excellent digital surveillance product that can be useful to a wide variety of users. The camera
connects to any router and uses an internet connection to allow the user to access all of its functionality from many
internet connected devices. It’s easy to use and can be set up in a relatively small amount of time. It has various
functions such as recording, playback, and monitoring functionality and it synchronizes video by default.
This camera adopts a high-quality design to achieve high levels of reliability and security. It can be configured to work
locally, as well as on a network. This camera works using a POE connection and interfaces with most networks through
the Ethernet port of your router.
1.2 Features
This camera has the following features:
•Network Access

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This camera connects to a wide variety of routers to connect to the internet. Once setup, the camera can be accessed
remotely from a wide variety of internet connected devices, including PCs, iPhones, iPads, Android tablets, and Android
phones.
•Cloud Storage Functionality
This camera can record video streams to the Amcrest Cloud service to enable long-term storage for recordings. Amcrest
Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or
Mac computer.
•Advanced Network Protocol Support
This camera is UPnP compatible, and includes functionality for use with PPPoE, DDNS, and other protocols to allow
remote and local connection with a large variety of network hardware.
Note: There may be slight differences in functionality due to the existence of different product series.
IMPORTANT: Due to specific hardware limitations within your camera it is important to note that these devices will not
be able to automatically pan/tilt or pivot in either the app or via the web UI on a computer. For this reason, it is
imperative to make sure to mount the cameras properly and position them as efficiently as you can to the areas you wish
to monitor. All positioning actions to the camera will have to be performed manually.
2 Device Overview
The diagram below shows the camera’s bottom panel.

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3 Connection & Installation
This section provides information about the connection and installation of your camera.
3.1 Connection Guide
The camera initially should be connected via the following method:
This camera uses a POE cable for internet access, as well as to power the camera.
3.2 Installation Guide
The camera has a standard camera tripod screw hole (1/4-20 UNC thread) for use in mounting the camera onto a stable
surface.
Note:Prior to installation ensure that the installation environment can support at least 3 times the weight of the
camera.
4 Camera Access Setup
This section of the guide will provide the user with information on how to setup access to the camera through any of the
following methods.
4.1 Default Username and Password
To login to the system for the first time, use one of the following default username/password combinations. Once you’ve
successfully logged in, it is highly recommended to change the password for security reasons.
Username: admin
Password: admin
Note: Logging in for the first time will prompt the user to change the password to the admin account.

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4.2 Camera setup methods
To make your experience with the Amcrest PoE camera easy and simple, we've provided multiple ways to set up, view,
and operate your camera depending on your needs. Please follow the instructions on this page to set up your camera in
the way that works best for you.
4.2.1 Setting up your camera for the first time
If setting up your camera for the first time, please follow the instructions as outlined in section 4.3.1. Using the Amcrest
View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as
pan/tilt/zoom, recording, taking snapshots, two-way audio, and more.
4.2.2 Accessing your camera using multiple mobile devices
If you followed the app setup instructions in section 4.3.1 to initially set up your camera and would like to add the
camera to another smartphone or tablet, follow the instructions as outlined on section 4.3.3 using your other devices.
4.2.3 Configuring advanced settings on your camera
If you would like to configure your camera to enable advanced features such as motion detection, e-mail alerts, FTP,
image adjustments, scheduling, and more, please follow the instructions as outlined on section 4.4 (Desktop access
setup).
4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback
Amcrest Cloud is our optional cloud storage and playback service which allows you to access recorded footage from any
device. We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5
(Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
4.2.5 Using plug-and-play for remote web access
AmcrestView.com is a web portal that allows you to view your cameras and recordings quickly and easily from anywhere
in the world using a web browser. Use AmcrestView.com if you need to simply check-in at a moment's notice. If you
would like to use AmcrestView.com, please follow the instructions outlined on section 4.7 (Remote web access setup).
4.3 App Setup
Amcrest cameras can be used on your mobile device using the following apps:
•Amcrest Cloud
•Amcrest View Pro
Both apps are free and available in the App Store and Google Play store. Please note, each app requires an iOS 6.0 or
later version. Android will require a 3.0 or later version OS to run these apps.
For purposes of this guide, we will use iOS, though both apps. The App Interface may differ slightly from the screenshots
below as updates are released. Below, you'll find instructions on how to set up your camera up on the Amcrest cloud app
as well as the Amcrest View Pro app.

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4.3.1. Amcrest Cloud App Setup
Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest
Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud app
or from the Amcrest Cloud website at amcrestcloud.com
•Please make sure your camera is plugged into a power source and your Ethernet cable is connected from the
camera to your router.
•Make sure your camera and mobile device are on the same network during setup.
•To ensure the camera connects to the cloud, a reboot of your camera is recommended.
To add your camera onto the Amcrest Cloud app, follow these steps:
1. Download and open the Amcrest Cloud app from the App Store or Play Store.
Note: Connect your mobile device to the same network that your camera is on.
2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
3. Tap on Add Camera
4. Give your camera a name (Ex. Garage, Living Room,
Kitchen, etc.) and tap Next to continue.

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5. Scan the QR code on the back/side/bottom of
the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number)
field. Press Next to continue.
6. If you are adding a new camera that does not have a
set password the app will automatically detect that a
new camera is being added. Tap OK to proceed.

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7. Set a new password for your camera. The password
must be between 8 to 32 characters long and contain
only letters and numbers. When you have finished
setting the password for your camera, enter the
password again in the Confirm Camera Password
section. Tap Next to continue.
8. Confirm and adjust any needed settings for your
camera. When all settings have been confirmed, tap
Finish.
For more information about the Amcrest Cloud app and its features, visit amcrest.com/support
4.3.2. Amcrest View Pro Setup
To add your PoE camera to the Amcrest View Pro app follow these steps:
•Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your
router.
•Make sure your camera and mobile device are on the same network during setup.
1. Download and open the Amcrest View Pro app from the App Store or Play Store.
2. Open the app and tap on the + symbol in the middle
of the screen to begin adding your PoE device.
3. Tap on Add Device to add a new device to your app.

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4. Tap on PoE Camera
5. Next, select a connection type. Since we will be
setting up a basic P2P connection with the device, tap
on "P2P Connection" to continue.
6. Scan the QR code on the back/side/bottom of
the camera or manually enter the camera’s serial
number into the Enter camera S/N (serial number)
field. Press Next to continue.
7. Give the camera a name (e.g. Garage, Kitchen,
Living Room, etc.) and provide the username and
password for your camera. The default username and
will be admin. Tap Start Live View to continue.
Note: You can tap on the icon to verify the
password.

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Note: Android users, tap on Scan QR Code to access the QR code reader.
8. The app will prompt you to change the password.
Enter a password between 8 and 32 characters and
confirm the password. Press OK to continue.
9. Your camera is now set up and ready for use on the
Amcrest View Pro app. For more information about
Amcrest View Pro and its functionalities visit
amcrest.com/support
For more information about Amcrest View Pro and its functionalities visit amcrest.com/support
4.4 Desktop access setup
There are 2 ways to access your camera from a computer (laptop or desktop) which are: locally or remotely.
Note: Before attempting any of the below setup instructions, make sure your camera is connected to the network via an
Ethernet cable and connected to a PoE port.
Local Access: Logging into your camera’s web interface from a computer or laptop device connected to the same
network as your camera (home, office, etc.).
Remote Access: Logging into your camera’s web interface from a computer or laptop device connected to a network
outside of your home or business network (coffee shop, work computer, etc.)
Local access is preferred by those who, for security reasons or personal preference, do not wish to make their camera
accessible from outside their network. However, there are several options available for remote access that use
standardized and secure network protocols including SSL, TLS, DDNS, etc. Most other users require remote network
access by way of their smartphones, tablets, laptops, or computers, for live viewing on the go.
The following section will cover local access and remote access will be covered in section 4.7. It is important to configure
and familiarize yourself with local access before attempting remote access. Keep in mind that any user can have both
local and remote access simultaneously if they so choose.
Before accessing your camera through a web browser, the following two steps must be completed:
1. You must access the camera’s web interface with its IP address.
2. You must install the Amcrest web browser plugin.

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An IP address is just an identifier given to any devices that connect to a network. People use names, but
internetconnected devices use a set of numbers called an IP address to talk to each other. Once you have the IP address,
your computer will be able to find and communicate with your camera.
A browser plugin is just like a translator. By using the camera on your computer through a web browser, you need to
introduce a new piece of software that allows your computer to understand the language that the camera speaks in a
way that a computer can understand. That’s what the browser plugin is for.
To access the camera’s web interface, we will use the Amcrest IP Config Software method.
4.4.1 Amcrest IP Config Software method
Amcrest IP Config Software can be installed for free onto your computer from Amcrest’s official website. The IP Config
Software is available for both Windows and Mac operating systems. To get directly to the downloads page, use this link:
https://amcrest.zendesk.com/hc/en-us/categories/201939038-All-Downloads
Otherwise, the steps below will walk you through how to download, install, and use Amcrest IP Config Software:
1. Log onto your computer, open your web browser of choice, and go to www.amcrest.com/support:
2. Then, hover over the Support tab up top and choose Downloads from the dropdown.
3. This brings you to the downloads page. Click the IP Config Software download link on this page for either Windows or
Mac.

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4. Find the download in your Downloads folder, and click it to open the installer.
5. You will be asked to allow this program to make changes to your computer with a pop-up window, click Yes.
6. Once you see the first page of the installer wizard, click Next to continue.
7. On the next page, check the box next to “I agree”, then click Install.

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8. After the progress bar completes, if you see a Windows Security Alert popup, click Allow access.

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9. This brings you to the main screen of Amcrest IP Config Software. Your camera will automatically be found on your
network and appear in the list (if properly connected with an Ethernet cable to your router). You will also see the IP
address associated with your camera.
The “e” icon to the right allows you to launch directly into your web browser from this screen.
Note: This “e” icon will automatically take your camera’s IP address and use your computer’s “default” web browser to
access and log into your camera. If your default browser is not Internet Explorer, you can write down the IP address from
the Amcrest IP Config Software (IP address located above), open up Internet Explorer yourself, and type that into the
search bar to get to the login screen. Typing your IP address directly into the search bar will look something like this:
4.4.2 Installing the Amcrest browser plugin
Once you’ve followed one of the above methods to get to the login screen for the camera, follow the below steps to
install the browser plugin on Internet Explorer:
1. On the main login screen, you should see a popup in the center. Click Install.
2. An install button will appear on the bottom of the screen for the plugin: webplugin.exe.Click Run, then go through the
prompts of the install wizard.

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3. Once you see the notification along the bottom row. Click the small arrow to the right of the Allow button, and select
Allow for all websites.
4. If you see a popup window asking you to allow the plugin, mark the checkbox next to “Do not show me the warning for
this program again”, then click Allow.
4.4.3 Logging in
Before attempting to gain local access, you will need to make sure the following items are true:
1. You have your login credentials (if using this local access method as your first, initial choice to setup your camera, only
items 2and 3of this list need to be true)
2. You have located your camera’s IP address
3. You have installed the Amcrest browser plugin
If you did not follow any of the app setup methods covered in section 4.3, and this is your first time logging into your
camera, please use the following default username and password:
Username: admin
Password: admin
Note: After logging in for the first time, you will be prompted to change your password.
To find the camera’s IP address, please refer to the Amcrest IP Config Software method (section 4.4.1) above. To install
the browser plugin for the camera’s web interface, please refer to the section 4.4.2 above.
1. Take the IP address and type it into the Internet Explorer search bar, then hit ‘Enter’. It should look something like
“http://192.168.1.74:12345/”

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2. Enter your login credentials. You may be prompted to change your password.
3. (Optional) Save this web page as a Favorite for easy access in the future.
The camera is now successfully set up for live viewing and playback!
For quick and easy remote access on your PC or Mac, please use AmcrestCloud.com (section 4.5) or AmcrestView.com
(section 4.6).
To setup advanced remote access via UPnP/DDNS or Port Forwarding see section 4.7.
If you are still having trouble and would like to watch a video on how to setup the IP2M-
846E camera for local access on a computer/laptop, go to http://www.amcrest.com/videos, click the
Videos tab, then watch the video titled “Desktop/Laptop Access Setup for ProHD & HDseries WiFi Cameras”.
Note: This is NOT a WiFi camera. However, the steps and process outlined in the above video still correspond to the
setup of this camera.
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538.
4.5 Amcrest Cloud Setup
Amcrest PoE cameras are able to sync with Amcrest Cloud; a service that stores recorded video streams in order to
enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback
from any internet connected PC or Mac computer.
1. Connect the camera to a power supply using the included power adapter.
2. Connect the camera to the internet through a wired PoE connection (see section 3.1).
3. Using a web browser on your PC or Mac, visit www.amcrest.com/cloud and register for a free account. Once registered,
click the “Add Camera” button. Select “Amcrest”, give the camera a name, and enter the camera’s SN (located on the
bottom of the camera), then click “Next”.
4. On the settings page, you can adjust optional preferences for your camera. Once settings have been adjusted, click
“Finish”. Your camera is now successfully set up for cloud access and storage.