America Hears CUSTOM ELITE + User manual

Helping People Hear Better
CUSTOM ELITE + CUSTOM SELECT PRO

2 3
Welcome To America Hears®
We’re happy to help you on your journey to better hearing!
Please take a couple of minutes to get familiar with your new hearing aids.
Get Started
Visit americahears.com/support-videos and discover our videos made just for you.
You can also find a digital version of this manual at americahears.com
If you need any help, give us a call at 800.492.4515
or talk to us via live chat at americahears.com.
America Hears uses powered by Lucid technology.
Learn more about Lucid Technology® at www.americahears.com
WARNING: People younger than 18 should go to a doctor before using this.
People younger than 18 years old need specialized care, and using this without a medical
evaluation may worsen impairment or disability. A hearing aid user who is younger than 18 should
have a recent medical evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).
Before using this, a doctor should determine that the use of a hearing aid is appropriate.
WARNING to Hearing Aid Dispensers:
You should advise a prospective hearing aid user to consult promptly with a doctor, preferably an ear
specialist such as an ENT, before dispensing a hearing aid if you determine through inquiry, actual
observation, or review of any other available information concerning the prospective user, that the
prospective user has any of the following conditions:
• Visible deformity of the ear, either congenital or traumatic
• Fluid, pus, or blood coming out of your ear in the past 6 months
• Painful or discomfort in the ear
•
History of excessive ear wax, or suspicion that something is in the ear canal
• Dizziness, either recent or long-standing
• Sudden, quickly worsening, or fluctuation hearing loss within the previous 6 months
• Hearing loss or ringing (tinnitus) only in one ear or a noticeable difference in hearing between ears
• Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000Hz

4 5
Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level
exceeds 132 decibels as there may be risk of impairing the remaining hearing of the hearing aid user. (This provision
is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels (dB)).
Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a
loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you
would use ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output is uncomfortably loud or painful. If you
consistently need to turn the volume down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the ear tip, gets stuck in your ear, and you can’t easily remove it with your fingers,
get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the
part farther into your ear, injuring your eardrum or ear canal, possibly seriously.
Note: What you might expect when you start using a hearing aid
A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal
hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve
a medical condition that causes hearing loss.
People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people find
that training or counseling can help them get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations
that make you tired from listening–for example, noisy environments.
Note: Tell FDA about injuries, malfunctions, or other adverse events
To report a problem involving your hearing aid, you should submit information to FDA as soon as possible aer the
problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device
(like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly
worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch or call 1-800-FDA-1088.
You can also download a form to mail to FDA.
Note: Hearing loss in people younger than 18
• People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may
have different needs than adults
• The doctor will identify and treat medical conditions as appropriate
• The doctor may refer the person to an audiologist for a separate test, a hearing aid evaluation
• The hearing aid evaluation will help the audiologist select and fit the appropriate hearing aid

6 7
What’s In The Box
Custom Hearing Aid(s)
Hard Case
Custom Cleaning Tool (CIC Model Only)
Programming Wand (CIC Model Only)
A person who is younger than 18 years old with hearing loss should have a medical evaluation by a doctor, preferably
an ENT, before buying a hearing aid. That purpose of a medical evaluation is to identify and treat medical conditions
that may affect hearing but that a hearing aid won’t treat on its own.
Following the medical evaluation and if appropriate, the doctor will provide a written statement that the hearing loss
has been medically evaluated and the person is a candidate for a hearing aid. The doctor may refer the person to an
audiologist for a hearing aid evaluation, which is different from a medical evaluation and is intended to identify the
appropriate hearing aid.
The audiologist will conduct a hearing aid evaluation to assess the person’s ability to hear with and without a hearing
aid. This will enable the audiologist to select and fit a hearing aid for the person’s individual needs. An audiologist
can also provide evaluation and rehabilitation since, for people younger than 18, hearing loss may cause problems in
language development and educational and social growth. An audiologist is qualified by training and experience to
assist in the evaluation and rehabilitation of hearing loss in people younger than 18.

8 9
Getting To Know Your Device
CANAL STYLE:
*Custom Elite + models include Full Shell (FS), Half Shell (HS), Canal, Micro Canal (MC), and Completely-in-Canal (CIC)
*Custom Select Pro models include In-the-Canal-Directional (ITCD) and Invisible-in-the-Canal (IIC)
MC/CANAL/ITCD* IIC/CIC*
Volume Control
Red Serial Number or Shell = Right
Blue Serial Number or Shell = Left
Program Button
Microphone
Volume Control
Vent
Pull Cord
Battery Door
Face Plate
Custom Shell
Speaker
Wax Stop
Volume Control
Push Button
Battery Replacement
Identify the battery type
Micro-Canal
Invisible-in-Canal
In-the-Canal-Directional
Canal
Half Shell
Size 312
BATTERY SIZETYPE OF CUSTOM
Full Shell Size 13
CIC
Size 10
Put the battery in the battery door
Open the battery door and place the battery with the
flat side facing out. The door will snap close.
Anytime the battery is low, every 15–20min you
will be prompted by the hearing aids to change the
battery.
CUSTOM ELITE + & CUSTOM SELECT PRO*
NOTE: Do not force battery door close.
Battery door should click into place.

10 11
Inserting Your Hearing Aid
Gently nest the hearing aid with the speaker inside
your ear. You may need to rock it slightly forward to
make the insertion more comfortable.
Rotate the hearing aid backwards to ensure proper
placement. When positioned, the hearing aid will rest
inside the ear, secure and resistant to any shifts.
FULL OR HALF SHELL
1 2
Inserting Your Hearing Aid
Pinch the pull cord with your thumb and
forefinger. Have the serial number face the
front portion of your ear canal.
Gently insert the hearing aid into your ear canal. When
positioned correctly the hearing aid will feel secure
and resist shifting. It will be practically invisible with
only the pull cord visible.
CANAL STYLE*
1 2
*Canal styles include the canal, micro canal, completely-in-canal shells, in-the-canal-directional, and invisible-in-canal

12 13
Removing Your Hearing Aid
Locate and pinch the knob of the pull cord. Gently pull the cord until the hearing aid is
removed from the ear canal.
1 2
Cleaning and Maintenance
HOW TO USE A WAX STOP
NOTE: Improper replacement of wax stop could result in the wax stop coming
out of the receiver and being lodged in the ear canal.
2
5
Press the new basket
into the speaker.
Press the wax stop into
the basket.
1
4
Line up the wax stop
with the speaker.
Rotate the wax stop tool.
3
6
Pull the wax stop tool out
once the basket is lodged in
place.
Pull out the wax stop with the
used basket attached.

14 15
ADDITIONAL INFORMATION
Cleaning and Maintenance
The vent of your hearing aid may get blocked by wax.
Insert the cleaning tool into either side until debris is clear.
ADDITIONAL INFORMATION
Cleaning and Maintenance
Why use the drying jar?
ANSWER:
• Increase hearing aid lifespan
• Eliminates moisture
Why open the battery door
when not in use?
ANSWER:
• Improved battery life
• Eliminate whistle (feedback)
• Minimize moisture buildup
The most common cause of hearing
aid failure is wax build up.
SOLUTIONS:
• Use acoustic cleaning tool
• Change ear tips
• Use cleaning brush
• Wipe with dry cloth

16 17
How to Use Your Hearing Aids
Volume Up = Rotate Dial Forward
Volume Down = Rotate Dial Backward
Change your hearing program by tapping
the button. A voice prompt will notify you
of the change.
Tap the CIC model with the programming
wand to cycle through programs.
*IIC supports one programming mode, ideal for most
listening situations.*
Troubleshooting
Getting little or no sound? Check these tips:
Change your battery.
Check your wax stops and clean out any debris.
Open the hearing aid battery door to turn off the
hearing aid and close the battery door to turn on the
hearing aid. This also resets the hearing aid.
Call 800.492.4515 if you still need help.
NOTE: Do not place the programming wand on or near computer equipment, software, discs or credit cards. Information could be lost or destroyed
as a result.

18 19
ANSI Spec Sheet
CUSTOM ELITE + CUSTOM SELECT PRO

20 21
Important Hearing Aid Information
The device (custom programmed for individual hearing loss) must only be used by the intended
person. The hearing devices should not be used by any other person as they could damage the
individual’s hearing.
The instruments are not intended for infants, small children or mentally disabled persons.
Getting Started
Helpful Hints:
• Start in quiet places with simple communication and then progress as you feel comfortable.
• A positive mindset is critical as your neuro system adjusts to your new hearing aid device.
It takes time to adapt.
• Communicate any issues with your hearing care professional; they can make adjustments
as necessary.
• Hearing aids will not restore normal hearing and will not prevent or improve a hearing
impairment resulting from organic conditions.
• In most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it.
• The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by
auditory training and instruction in lip-reading.
About powered by Lucid®Hearing Aids
powered by Lucid hearing aids are highly sophisticated devices which have the capacity to make a
real impact on the overall quality of life for those who have hearing loss.
Patented Lucid Smart Technology delivers natural sound quality that is superior to traditional
“compression” hearing aid technology. powered by Lucid hearing aids help you hear the sounds
that are most understandable and comfortable volume. Our Lucid technology constantly analyzes
your environment making automatic adjustments to ensure you hear what you want to hear while
minimizing noise and sounds you don’t want to hear. This allows you to move from one sound
environment to another, like a one-on-one conversation and then a noisy group, without having to
make adjustments to your hearing aid settings.
While our hearing aids won’t restore your hearing to normal, you will experience a very positive
difference. These differences vary between individuals and depend on a number of factors including
your level of hearing loss and the type of hearing aid you choose. Our Lucid Certified Hearing
Specialists are committed to fitting you with the best device for your level of loss and unique lifestyle.

22 23
• Please avoid use in a potentially explosive or oxygen-enriched environment.
• Only qualified accessories should be used with this device.
• Take off the hearing aid at night, which should be placed in stay dry jar (hearing aid specialist can
supply), avoid light, high temperature, high humidity environment, or falling touch.
• Please keep the surface of the hearing aid clean, clean wax buildup in the wax stop.
• Please use the Dual Function Rocker Switch correctly, avoid excessive force as much as possible.
Special Note: Your hearing instruments are built with the finest quality materials. However, in rare
instances an individual may experience sensitivity to the materials used. Please consult with your
physician if you exhibit any signs of skin irritation, allergic reaction, or accelerated accumulation of
cerumen (wax). Should you experience a sensitivity problem, please see your hearing care provider to
inquire about special hypoallergenic coatings available to assist with these situations.
If your instrument is equipped with wireless capabilities, check first before using the hearing
instrument in areas where electronics or wireless devices are restricted such as on an airplane.
Note: Your Hearing Care Professional can perform a thorough professional cleaning and
maintenance. It is recommended that you contact your hearing care professional at least annually for a
new hearing test and a clean and check of your device.
The average hearing aid lifespan will vary significantly due to the amount of care provided and the
use conditions. On average the life expectancy is approximately 4 years. The lifespan of consumable
General Instrument Care
Your instruments are delicate, precision electronic devices and require special care and handling that
should be provided to such devices. Please read and follow the listed precautions to ensure quality
performance and long instrument life.
• Remove batteries when hearing instruments will not be in use for prolonged periods of time
• Do not throw or drop your instruments
• Do not immerse hearing instruments in liquid or water
• Do not wear during bathing, showering or swimming
• Store out of the reach of children and pets
• Do not expose instruments to excessive heat, such as stove top, microwave, dashboard of
a hot car, or hair dryer
• Do not expose the instruments to chemicals such as hair spray, insect repellent, perfume,
or cosmetics
• Do not use the product with higher volume for a long period of time, in order to avoid
hearing damage. Stop using if discomfort occurs.
• Do not disassemble the device.
• To avoid possible electromagnetic radiation, the devices should be removed in any high
frequency, heat treatment or operation, radiotherapy and strong magnetic field environments

24 25
Battery Safety Information
Hearing Aid Batteries Are Dangerous If Swallowed.
Keep out of the reach of children or anyone who may accidentally swallow them. Never put batteries
in your mouth for any reason. Do not store batteries in pill containers where they may be mistaken for
medication and swallowed. Use batteries recommended by your hearing care professional. Batteries
of low quality may leak and cause bodily harm. Batteries with incorrect voltage may cause damage to
your device. Never attempt to recharge your batteries. They may explode and cause serious injury. Do
not expose your batteries to heat, such as an open flame, microwave, or oven. There is a risk that they
will explode and cause serious injury. Please discard old batteries in a safe place.
Visit http://www.poison.org/prevent/battery.asp to learn more important information about
battery safety.
If a battery or hearing instrument is swallowed, see a doctor immediately and call the
National Capital Poison Center, 202-625-3333.
IMPORTANT NOTICE
Prospective Hearing Aid Users: Good health practice requires a person with a hearing loss to have a
medical evaluation by a licensed physician (preferably a physician who specializes in diseases of
supply items will also vary significantly (i.e. wax stops) Ask your Hearing Care Professional for
recommendations on supplies and maintenance intervals and for support. the ear) before purchasing a hearing aid. Licensed physicians who specialize in the disease of the
ear are oen referred to as otologists, otolaryngologists, or otorhinolaryngologists. The purpose of
a medical evaluation is to assure all medically treatable conditions that may affect the hearing are
identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement stating your hearing
loss has been medically evaluated and you may be considered a candidate for a hearing aid. The
physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid
evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to
hear with and without a hearing aid. The hearing evaluation will enable the audiologist or dispenser
to select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire about the
availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer
programs that permit you to wear a hearing aid for a period of time for a nominal fee aer which you
may decide if you want to purchase the hearing aid.
Federal law restricts the sale of prescription hearing aids to those individuals who have obtained
a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign
a waiver statement declining the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of the waiver is not in your best interest and its use is
strongly discouraged.

26 27
Compliance
Operating Condition: your hearing instruments are designed to operate beyond the range of
temperature comfortable to you, from 5° to 40°C (41° to 104°F)
During transport or storage, the temperatures should not exceed the limit value of -25° to
70°C, (-13° to 158°F) 0 to 90%, 700 hPa to 1060 hPa. Battery should be removed from the
device while transporting or storing.
Waste from electronic equipment must be
handled according to local regulations.
DISPOSAL OF INSTRUMENTS
ENVIRONMENTAL CONDITIONS
PATENT #US8022775
NON
STERILE
Transport & Storage Operational Conditions
Read
Instructions
Type B
applied part
-25° 5°
70° C
0 to 90%
700 hPa to 1060 hPa
15-90% RH non-condensing
700hPa to 1060 hPa
IP22 Protection against dripping water at all angles
Protection against objects ≥ 12.5 mm in diameter
40° C
Distributed by:
Lucid Hearing Holding Company, LLC
PO BOX 535596
Grand Prairie, TX 75053
Manufactured by:
Sound Quest, LLC
806 Beaver Street
Bristol, PA 19007

IFU-1002 Rev03
americahears.com