AMERICOM D0408 User manual

j%MERICOM
Digital Telephone
System
Attendant’s Guide

This user guide is applicable for the following system and
telephone models:
System Models:
DO408 Rev. A and later
DO816 Rev. C and later
D1632 Rev. A and later
Telephone Models:
701os-xx
7016S-XX
7102X-Xx
711os-xx
7110x-xx
7116S-XX
7116X-Xx

TABLE OF CONTENTS
UsingThis Guide ................................... .I
Knowing YourTelephone ............................ .2
UsingYour Speakerphone
............................ -6
WhattheLightsMean ............................... .7
WhattheRingsMean ............................... .7
UsingYourTelephone............................... .9
Answering Calls ................................ .9
MakingCalls.. ............................... ..13
Holding Calls .................................. .19
TransferringCalls ............................. ..2 1
Making ConferenceCalls ........................ .23
Messaging ................................... ..2 5
ProgrammingYourTelephone
........................ -29
Autodial Programming .......................... .29
SpeedDial Programming ........................ .32
ResponseMessageProgramming .................. .33
SystemClock Programming ...................... .34
LCD MessageProgramming...................... .34
StationNameProgramming ...................... 37
Assist Button Programming ...................... .37
Using MiscellaneousFeatures
........................ .39
AccountCodeEntry ........................... ..3 9
Automatic SetRelocation ........................ .39
BaskgroundMusic ............................. .39
Call Forwarding. ............................... .40
Call OverrideFeatures .......................... -40
CallWaiting.................................... 1
DepartmentalStationOperation ................... .42
Direct Inward StationDialing (DISD) .............. .42
Display ContrastAdjustment ..................... .43
Do Not Disturb ................................ .43
Music On Hold ................................ .43
MuteButton.................................... 4
Night Transfer ................................. .44
Paging ...................................... ..4 5
PersonalRingingTones.......................... .46
Privacy........................................4 6
.
III

Table of Contents (continued)
UsingMiscellaneousFeatures(cant)
Pulse/ToneSwitching . . . , . . . . . . . . . . . . . . . . . . . . . , . .45
StationMessageDetail Accounting(SMDA) Printout . . .46
VoiceAnnounceBlocking . . . . . . . . . . . . . . . . . . . . . . . . .46
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...57
Index......................,...........,...,.......61
Figures
1. 16-LineLCD Speakerphone
........................ .4
2. lo-Line Monitor Telephone
......................... .5
Tables
1.CharacterCodes
................................. .36
2. Quick ReferenceGuide ........................... .47
3.Display Summary ............................... .48
iv

Using This Guide
,Tohelp you useyour telephoneto its fullest capacity,we have
written aclear,comprehensiveuserguide.This guideis divided
L into eight sections,eachof which is markedwith atab for easy
access.Thesesectionstell youhow to:
l Answer calls,
l Makecalls,
. Hold calls,
l Transferoutsidecalls,
l Make conferencecalls,
l Leavemessages,
l Programyour telephone,and
l Performmiscellaneousfunctions.
For yourconvenience,aquick referenceguide,aglossaryandan
alphabet&alindexareincludedin thebackof thisuserguide.
If youhaveanLCD speakerphone(Figure l), Table3 givesyou
asummaryof whatyou will seein thedisplayandwhenyou will
seeit.

Knowing Your Telephone
The following featuresonyour telephoneareexplainedin terms
of whattheyallow youto do.The telephonesin Figures1and2
arethesameexceptfor theadditionalprogrammablebuttonsand
thedisplayshownin Figure 1.
l Hold Button
- Placesaline onhold
- Storespausesin numbersequenceswhile programming
- Usedfor programmingandaccessingsecondlevel autodials
l Volume Control
- Regulatesthevolume of thespeakerandthehandset
l Intercom Button (ITCM)
- Selectsanintercomline
- Initiatesmanyof thefeaturesof thetelephone
l Ringer Volume Control (LO, HI, OFF)
- Letsyouvary ringervolumefrom low to highto off
l TAP Button (must be preprogrammed for either function)
- Recallsdial tone,or
- Activateshostsystemfeatures
l Tranc;fer/ConferenceButton (TRANSICONF)
- .Transferscalls
- Setsup conferencecalls
l Mute Button
- Keepsthepersonontheline from hearingyourconversation
- Adjuststhecontrastof thedisplayfrom light to dark
l SpeakerButton (SPKR)
- Turnsyour speakeronor off
- Disconnectsacall whenyourhandsetis on-hook
- Endsorcancelsprogramming
l MessageWaiting Light
- Tells you thatthereis amessagefor you
Continued on next page . .
2

Knowing Your Telephone (continued)
* Programmable Buttons
- Allow you to programyour telephonefor automaticdialing
functions
- Allow youtoprogramyourtelephonefor DirectStationSelec-
tion (DSS)
- Showwhich lines areeitherin useor onhold (redlight)
- Showwhich lines arein useby you (greenlight)
l Dual-Line Alphanumeric Display
- Displaystime, dayanddate
- Keepsyou apprisedof thestatusof yourtelephone
- Providesprogrammingprompts
l HeadsetJack (usedonly with a 164inespeakerphone)
- Allows youto useyourtelephoneprivately andhandsfree
- Helpsimprove operationof high-call-volumebusinesses
3

Programmable
(Lines or DSS/BLF)
Auto Redial Button
Figure 1. 1CButton LCD Speakerphone Button (Default)

m
Keypad Buttons -7 .-
1
Transfer/ConferenceTransfer/Conference
Button +7-t--
Handset
-4JfF
1
I
i
1
Message Waitingr--ka ‘z&om
Volume
Light Button Control Button
Figure 2, lo-Button Monitor Telephone

Using Your Speakerphone
A speakerphonegives you the freedomto use your telephone
without lifting thehandset.After initial contactis made,youcan
carry on a telephoneconversationandstill be freeto do other
things.Whenevertheinstructions“Lift thehandsettotalk” appear
in this guide,theymay beignoredif you haveaspeakerphone.
During thecourseof aconversationyou canalwaysswitchfrom
thespeakerphoneto thehandsetfor privacy.To do this,just lift
the handsetandtalk. To returnto speakerphoneuse,pressthe
SPKR buttonandhangupthehandset.
To manuallyplaceacall usingyourspeakerphone:
1. Presstheline buttonor the0 ITCMbutton.
2. Dial thenumber.
3. Whenpartyanswers,talk.
I
To autodial using your speakerphone,just pressthe
programmedbuttonandtalk whenyourpartyanswers. I
To answeracall with yourspeakerphone:
1. Presstheline buttonwith flashingredlight.
2. Whenpartyanswers,talk.
To endacall with your speakerphone,just press
0
SPKA.
6

What the Lights Mean
The lights on your telephonelet you know the statusof lines,
featuresandtheintercom.
Next to a DSS/BLF button:
Steadyred= stationis in use.
Flashingred= stationis receivingacall.
Fastflashingred= station-to-stationmessaginghasbeenset.
Next to a line button:
Steadygreen= this is your line, either on-hookor off-hook,
whentheline is active.
Flashinggreen= yourline is onhold.
Fasterflashinggreen= yourline hasbeenrecalledfrom hold.
Steadyred= anotherstationis usingthisline.
Flashingred= acall is coming in onthis line.
Fasterflashingred= thecallhas been placedonholdbyanother
station.
Next to a feature button:
Steadyred= thefeatureis on.
Light off = thefeatureis off.
Next to an intercom button:
Steadyredwith aquick flash= you areusingyourintercom.
Fastflashing red= auto-redialis in use.
Fastflashingredwith repeatedoff periods= night modeis on.
Steadyflashingred= anLCD messageis setonyourtelephone.
What the Rings Mean
Two shortrings= intercomcall.
Singlelongerring = outsidecall.
Oneshorttoneburst= voice announce.
Threeshorttonebursts= ringbackfrom aheldcall, callbackfrom
aqueuedcall.
You canvary the ringingtoneof your telephone,choosingfrom
oneof four differentrings.This way,you canidentify your ring
eventhoughyoumay notbecloseto yourtelephone.
Additionally, soyou won’t be disturbedwhenyou’re busy on a
call and anothercall rings at your station, the ring volume is
subduedautomatically.
:
!:
7

Using Your Telephone
Answering Calls
Outside Calls
To answer,
l Pressbuttonof ringingline (flashingredlight).
l Lift handsetto talk.
NOTE: Pressing a button is not necessary if:
* Your ringing line is your prime line, or
. Your telephone has ringing line preference.
Intercom Calls
To answeravoice call,
l Speaktowardthetelephone.
* Lift handsetif privacy is desired.
NOTE: Voice calls can be blocked. See the discussion titled Voice An-
nounce Blocking for details.
To.answeratonecall,
o Lift handsettotalk.
Call Pickup
To answeracall thatis ringing within yourgroup,
Lift handset.
Press WM .
8
Dial # 6 .
0
Conhued on next page . .
9

Call Pickup (continued)
Youcanansweracall thatisringing atanytelephoneif youknow
the extensionof theTingingtelephone,
l Lift handset.
l Press lTCM.
0
l Dial 3 @.
l Dial extensionnumberof ringingtelephone.
Night Transfer
After the attendantsetsup thenight transferfeature,anoutside
call canbeansweredfrom anystationwithin thesystem.
l Press rTCM
. 8
whenyou heartinging.
Dial 8~ @.
e Answercall.
SecureOff-Hook VoiceAnnounce
Your.telephonecanbe setup for SecureOff-Hook Voice An-
nounce(SOHVA).
This featureallows anintercomcallerto breakinto your outside
call with anannouncementthroughyourhandsetreceiver.
A SecureOff-Hook VoiceAnnounceconsistsofbothseveralshort
tone burstsand an announcementin the handsetreceiver.The
distantpartycannotheartheannouncement.To respond
0 Verbally: Pressandhold MUTE buttondown andreply
by speaking into handset. Distant party cannot hear
response.
* Non-verbally: If the announcingstation has an LCD
speakerphone, pressing a preprogrammed message
responseLiuttoncausesamessageto appearin their dis-
play anddisconnectstheannouncingstation.
Continued on next page...
10

Station Monitoring
If your stationis setupfor stationmonitoring,whenaBLF light
flashes(indicating stationringing), you canpick up the call by
pressingtheDSSbutton.
However,afteryou answerthecall andeitherputit onHOLD or
beginto transferit, theDSSlight will goout.
Press TAP
0
if youhaveto retrievethecall.
11

Making Calls
0 uhide Calls
To dial outsidecalls manually,
l Pressbuttonto selectline.
l Listenfor dial tone.
l Dial number.
Whenpartyanswers,
l Lift handsetto talk.
NOTE: Selecting a line is not necessary if a prime line has been as-
signed to a telephone, i.e., when you li$t your handset a line is
automatically selected.
ton andlift handsetto talk.
If your systemhasline groups,
l Press lTCM .
0
* Dial line groupaccesscode
9 = line group1
EN
81= line group2
82 = line group3
83= line group4
l Listenfor dial tone.
l Dial number.
:i
,::
:-..
,_..
Continued on next page . .
13

Outside Calls (continued)
If all thelines in thegrouparebusy,youcanplaceyourstationin
aqueueto awaitanidle line.
Press lTcM ,
0
Dial theline groupaccesscode(9,81, S2,83).
Hearbusytone.
Dial (*‘, @ andhangup. Whenline groupis free,
yourtelephoneringerwill soundfive shorttonebursts..
Lift handset,heardial tone,andplacecall.
0
cancelqueuing,
l Press 0.
ITCM
l Dial a @ andhangup.
Intercom Calls
Intercomcalls may bedialedmanually or,using aprogrammed
button(DSS),automatically.
To voice call manually,
l Lift handset.
l Press WA .
0
l Dial extensionnumber.
l Talk.
To voice call automatically(IX. T),
l Lift handset.
l PressDSSbutton
. Talk.
Continued on next page .

Intercom Calls (continued)
To rone call manually,
l Lift handset.
l Press rTCM.
0
l Dial extensionnumber.
l Press lTCM
0 again.Calledtelephonewill ring.
NOTE: Somesystemsmay besetup to tone signalas the first option.
PressingITCM a secondtimeisnot necessaryin thiscase.
To tone call automatically(DSS),
l Lift handset.
l PressDSSbutton.
l Press rTCM .
0 When intercomparty answers,two-way
conversationcantakeplace.
SecureOff-Hook VoiceAnnounce
Tomakeavoiceannouncementto anotherstationthatisoff-hook
orbusyonacall,
0 Make intercomcall.
l Hearseveralquick toneburstsfor aSOHVA.
!_
::
: ‘:
:‘.
l Make announcement.When you heara busy tone, this
meansthestationis onthespeakerphoneandyoucannot
makeanannouncement.The personyou arecalling will,
however,heararing from,histelephone.
0 Wait on line for reply. If announcingfrom an LCD
speakerphone,called stationmay sendnon-verbalreply
for display. As responseis displayed,the announcing
stationis disconnected. “2:
NOTE: Thecaller cannot control how the annomcement isreceived.
Thisdependsupon the equipmentusedand class of service
programming.
j.j4
:::
75

Automatic Callback
If theintercom stationyouhavecalledis busy,you canqueueto
thebusytelephone.
1. Dial & @ whenyouhearabusysignal.
2. Hang up. Your telephonewill ring with five short tone
burstswhentheoneyou calledbecomesidle.
3. After you lift the handset,the telephoneyou called will
ring.If youdon’tlift thehandset,thecallbackis cancelled.
To cancelautomaticcallbackbeforeit rings:
1. Press@a@.
2. Hangup.
Automatic Dialing (Autodial)
This is one-or two-buttondialing using programmablebuttons
otherthankeypadbuttons.
To automaticallydial numbers,
c Preysbuttonprogrammedfor desirednumber.
If buttonis programmedonsecondlevel (underDSSbutton),
l Press 0 HOLDandthenpressDSS button.
SpeedDialing
Speeddialing is autodialingusing the keypadbuttons.Station
numbersarepersonalnumbers,i.e., businessassociates,travel
agencies,etc.,that areusedonly by you. System numbersare
public numbers,i.e., the corporateoffice, the companylawyer,
etc.,that areaccessedfrom everystation.
Make sureeveryonein your grouphasalist of thesystemspeed
dialnumbers.
Continued on next page .
16

SpeedDialing (continued)
To speeddial station numbersif on-hook,
l Dial the keypad number (0 through 9) you have
programmedinto yourtelephone.
ma
If off-hook andonaline, :.
l Press HoLD .
0
l Pressthekeypaddigit (0through 9).
To speeddial systemnumbersif on-hook,
l Press * .
0
l Dial thememory locationnumbers(01 through 99)you
haveprogrammedinto thesystem.
If off-hook andon aline,
l Press HoLD .
0
l Dial a plusthememory locationdigits
(01through 99).
Last Number Redialing
Thelastnumberdialedcanbeautomaticallyredialedwith aone-
ortwo-buttonaction.
l Press #
0 . (If online listeningto dial tone,
press 0 HoLD,thenpress #
0 .)
l Listenfor ringing or busytone.
- Ringing tone:Whenparty answers,pick up hand-
set.
- Busytone:Press
@ or @to disconnect.
Continued on next page
17

SavedNumber Redialing
Thefirst 16digitsof thelastmanuallydialednumbercanbesaved
for laterredial.
To savethenumber,
l Pressbuttonpreprogrammedfor thispurpose.
To dial asavednumber,
l Lift handset.
0 Press@ , thenpresspreprogrammedbutton.
NOTE: You can store only one 16-digit number at a time.
18