Sangoma PBXact System 300 User manual

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PBXact System 300 Recovery
The following steps will guide you through the re-installation process of your System 300 Sangoma appliance
Preparation
USB Recovery Process
Final Steps
Preparation
Verify that the appliance is powered off.
Connect the appliance to the internet using a LAN cable (The system requires internet to setup timezone and network details)
Plug a network cable (cat 5) into on the appliance as seen below:port 0
Plug the other end of the network cable into a network that will provide internet access to the appliance
Plug a USB-to-Serial Console Cable into the Console Port located on the front of the appliance, as seen below:
If you have a FreePBX appliance, is labeled with a Green color instead of Grey as indicated abovePort 0
The System 300 does not come shipped with a USB-to-Serial Console cable. However, it is the standard console cable that is
used with any networking equipment.
See the below image for an example usb-to-seial console cable:

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Plug the end into the the Console port on the applianceRJ45
Plug the end into a laptop or desktop computerUSB
If your computer does not have the software drivers installed for the usb-to-serial cable please visit the following page:
-> Appliance USB to Serial Cable
-> you must have the drivers installed otherwise your computer will not be able to communicate with the appliance through the
console cable.
From the computer determine which USB port the console cable is plugged into.
For Windows: open up device manager and expand the ports area, see below example:
in the above example, COM3 is the port.
From the computer, open up a terminal program and connect to the above detected COM port.
use the following connection settings:
Speed: 115200n8 1
Hardware/Software flow control: disabled
For example, on a Windows computer, you can use (free downloadable program) and connect as seen belowPutty
(with your detected port in place of COM3):
The terminal screen should appear black/blank (which is normal) as the appliance is powered off and there is nothing to
be seen on screen.
USB Recovery Process
serial-to-usb console cable

A USB recovery key was included with the packaging of your System 300.
This is required for the following steps. If you cannot locate the USB recovery key, you can quickly create one yourself using your own USB key
and by following the instructions on this wiki
Plug the USB Recovery Key into any of the USB ports located on the front of the appliance.
Turn your PBX on and immediately press the key on your computer's keyboard as soon as you see the following screen.TAB
This will log you into the BOOT menu, as seen below:
Using the arrow keys on your keyboard navigate to the menu item, as seen below:BOOT
Within the Boot menu screen you will be able to see the boot order. In the example screenshot below, we can see when the PBX starts
up, it will first try to boot from the OWC Mercury Harddrive, since it is Boot Option #1. If the Hard drive is unavailable the PBX will try to
boot from 1100 second. 1100 is the USB Recovery Key installed in previous step.
The Boot order needs to be changed so that the PBX tries to boot from 1100 (the USB Recovery Key).
To change the boot priority for 1100 to be number 1 in the list scroll down to Boot Option 1, press the <enter> key and set the USB drive
so that it will boot first from the USB drive.
Once we have completed the Recovery process you will need to log back into the BIOS and change the Boot order to have the
Hard drive be Boot Option #1.

Press F10 on your keyboard to save and confirm your changes, which will reboot the PBX.
As the appliance reboots it will boot from the USB recovery key and prompt you for PBX installation.
Select the of the Current Stable version with .Full Install Asterisk 13
The following Network Device screen will appear, asking you to select the your network cable is plugged intoEthernet interface
Since your network cable is plugged into , select from the list by moving your cursor key down.Port 0 eth4
If the above screen does not appear then there was an issue encountered and you must repeat the steps again

Once is selected press the key on your keyboard to move to the button, then select <enter> to move to the nextEth4 TAB OK
step.
The following Network configuration screen will then present itself
For standard DHCP settings (recommended), press the key on your keyboard to move forward to the button and then press theTAB OK
<enter> key
If you want to setup a static IP address press the TAB key over Manual configuration to setup a static IP address
Select a Time Zone
Make your selection then press the TAB key on your keyboard to move to the OK button, then select <enter> to move to the next step.

Set your root password
Creation your root password then press the TAB key on your keyboard to move to the OK button, then select <enter> to move to the
next step.
The installation process will take about 20-40 minutes. Do not power down the system at this time. Allow the process to complete
Near the end, your appliance will reboot itself. Please make sure to remove the USB key otherwise the system will try and boot again
from the USB key
Once complete, a login screen will present itself, as seen below:
Login with your root password that you created in the previous step
The final step is to reactivate the appliance with the that originally shipped with your system.deployment ID
To reactivate your appliance type the following on screen:
-> fwconsole sa a <deployment Id>
-> press the <enter> key
Type the following command to verify that your system is completely happy
-> fwconsole sa eol
press the <enter> key
If your system is licensed for PBXact the conversion process will happen in the background when you activate as outlined
below.
replace "<deployment id>" in "fwconsole sa a <deployment id>" with your deployment ID. If you do not know your
deployment ID please refer to your invoice or log into the sangoma portal to find out

You can find the IP address of the system by typing "ifconfig" within the command line.
The IP address is located beside ETH0.
You can use this IP address to log into the appliance's WebGUI
Final Steps
Please remove the USB recovery key from the USB port
Reboot your appliance and press the DELETE key numerous times until you log into the BIOS screen (as in the initial steps)
Using the arrow keys on your keyboard navigate to the menu item, as seen below:BOOT
Scroll down to the Boot order and verify (or change) the system Hard drive is now BOOT Option #1. In the example below the
hard drive is the OWE
Press F10 on your keyboard to save and confirm your changes, which will reboot the PBX.
Done
Activate your Deployment to license PBXact
Once the install process is complete, locate your Deployment ID number from the Sangoma or from your Invoice, and issue thePortal
following command:
fwconsole sysadmin activate XXXX (Replacing XXX with your deployment ID)

The activation process will install additional RPMs, and make the necessary changes to the GUI behind the scenes. The end result is a
complete new PBXact system. This process takes about 3-4 minutes.
When completed you can run the following End of Line testing and all checks should come back Passed. If you have any failed checks
wait 5 minutes and run again. If you still have failed checks please open a support ticket .here
fwconsole sa eol