AMERICOM DO408 User manual

AMERICOM
Digital Telephone
System
System User’s Guide

This user guide is applicable for the following system and
telephone models:
System Models:
DO408 Rev. A and later
DO816 Rev. C and later
D1632 Rev. Aand later
Telephone Models:
701os-xx
7016S-XX
7102X-Xx
711os-xx
7110x-xx
7116S-XX
7116X-Xx

TABLE OF CONTENTS
UsingThis Guide
.................................... 1
Rnowing YourTelephone ............................ .2
UsingYour Speakerphone
............................ .6
WhattbeLightsMean ..............................
WhattheRingsMean ................................ .
UsingYourTelephone ............................... .9
AnsweringCalls ................................ .9
MakingCalls ................................. ..13
Holding Calls .................................. .19
TransferringCalls .............................. .21
Making ConferenceCalls ........................ .23
Messaging ................................... ..2 5
ProgrammingYourTelephone
........................ .29
Autodial Programming .......................... .29
StationSpeedDial Programming .................. .32
ResponseMessageProgramming .................. .32
Automatic RedialProgramming ................... .33
AssistButton Programming ...................... .33
Using MiscellaneousFeatures
........................ .35
AccountCodeEntry ........................... ..3 5
.AutomaticSetRelocation ........................ .35
BackgroundMusic ............................. .35
Call Forwarding. ............................... .36
Call OverrideFeatures .......................... .36
CallWaiting.................................... 7
DepartmentalStationOperation ................... .37
Display ContrastAdjustment ..................... .38
Do Not Disturb ................................ .38
MuteButton.................................... 9
Paging ...................................... ..3 9
PersonalRingingTones
.......................... .40
Privacy........................................4 0
PulseKoneSwitching ........................... .40
VoiceAnnounceBlocking ........................ .40
I/l

Table of Contents (continued)
Glossary ........................................ ..4 7
Index.............................................5 1
Figures
1.16-Line LCD Speakerphone. . . . . . . , . . . . . . . . , . . . . . . . .4
2. lo-Line Monitor Telephone. . . , . . . . , . . . . . . . . . . . . . . . . .5
Tables
1.Quick ReferenceGuide . . . . . . . . . . . . . . . .. . . . . . . . . . . .41
2. Display Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
iV

Using This Guide
To help you useyour telephoneto its fullest capacity,we have
written a clear,comprehensiveuserguide.This guideis divided
into eight sections,eachof which is markedwith a tabfor easy
access.Thesesectionstell youhow to:
l Answer calls,
l Makecalls,
l Hold calls,
* Transferoutsidecalls,
* Make conferencecalls,
l Leavemessages,
l Programyourtelephone,and
l Performmiscellaneousfunctions.
For yourconvenience,aquickreferenceguide,aglossaryandan
alphabeticalindexareincludedin thebackof this userguide.
If you haveanLCD speakerphone(Figurel), Table3 givesyou
asummaryof whatyouwill seein thedisplayandwhenyou will
seeit.

Knowing Your Telephone
The following featureson yourtelephoneareexplainedin terms
of whatthey allow youto do.The telephonesin Figures1and2
arethesameexceptfor theadditionalprogrammablebuttonsand
thedisplayshownin Figure 1.
l Hold Button
- Placesaline onhold
- Storespausesin numbersequenceswhile programming
- Usedfor programmingandaccessingsecondlevel autodials
l Volume Control
- Regulatesthevolume of thespeakerandthehandset
. Intercom Button (ITCM)
- Selectsanintercomline
- Initiatesmany of thefeaturesof thetelephone
l Ringer Volume Control (LO, HI, OFF)
- Lets youvary ringervolumefrom low tohigh to off
l TAP Button (must bepreprogrammed for either function)
- Recallsdial tone,or
- Activateshostsystemfeatures
l Transfer/ConferenceButton (TRANSKONF)
- Transferscalls
- setsupconferencecalls
l Mute Button
- Keepstirepersonontheline from hearingyour conversation
- Adjuststhecontrastof thedisplayfrom light to dark
l SpeakerButton (SPKR)
- Turnsyour speakeronor off
- Disconnectsacall whenyour handsetis on-hook
- Endsor cancelsprogramming
l MessageWaiting Light
- Tells youthatthereis amessagefor you
Continued on next page

Knowing Your Telephone (continued)
l Programmable Buttons
- Allow you to programyour telephonefor automaticdialing
functions
- Allow youtoprogramyourtelephoneforDirectStationSelec-
tion (DSS)
- Showwhich lines areeitherin useoronhold (redlight)
- Showwhich lines arein useby you(greenlight)
l Dual-Line Alphanumeric Display
- Displaystime, dayanddate
- Keepsyou apprisedof thestatusof yourtelephone
- Providesprogrammingprompts
l HeadsetJack (usedonly with a 16-linespeakerphone)
- Allows you to useyourtelephoneprivately and handsfree
- Helpsimprove operationof high-call-volumebusinesses
3

Handset \i flz
Ringer
Volume
fiansfer/
Conference
Button
Mute *
Button L-
Message Waiting
/ I I \
Volume
I
Dual Lamps
(red and green)
F Programmable
Buttons
(Lines or DSS/BLF)
t
Programmable
Buttons
J
Programmable
Buttons
(Lines or DSSIBLF)
-Auto Redial Button
(Default)
-Voice Announce Block
Button (Default)
Light Button Control Button
Figure 1. 16-Button LCD Speakerphone
- Do Not Disturb
Button (Default)
-.-rl -.,-- .,
.I .,. ,,, (I. _ .-_, _.^__

Keypad Buttons-,
Transfer/Conference
I
I
7 HoldJMessage Waiting
/
I
I ‘J
Volume -Intercom
1
Dual Lamps
(Red and Green)
f Programmable
Buttons
(Lines or DSS/BLF)
Light Button Control Button
Figure 2. lo-Button Monitor Telephone

Using Your Speakerphone
A speakerphonegives you the freedomto useyour telephone
withoutlifting thehandset.After initial contactis made,youcan
carry on a telephoneconversationandstill be free to do other
things.Whenevertheinstructions“Lift thehandsettotalk” appear
in this guide,theymaybeignoredif youhaveaspeakerphone.
During thecourseof aconversationyoucanalwaysswitchfrom
the speakerphoneto thehandsetfor privacy. To do this,just lift
the handsetand talk. To returnto speakerphoneuse,pressthe
SPKR buttonandhangup thehandset.
To manually placeacall usingyour speakerphone:
1. Presstheline buttonor the 0 ITCMbutton.
2. Dial thenumber.
3. Whenpartyanswers,talk.
I
To autodial using your speakerphone,just pressthe
programmedbuttonandtalk whenyourparty answers. I
To answeracall with your speakerphone:
1. Presstheline buttonwith flashingredlight.
2. Whenpartyanswers,talk.
To endacall with your speakerphone,just press
0
SPKR.

What the -Lights Mean.
The lights on your telephonelet you know the statusof lines,
featuresandtheintercom.
Next to a DSS/BLF button:
Steadyred= stationis in use.
Flashingred= stationis receivingacall.
Fastflashingred= station-to-stationmessaginghasbeenset.
Next to a line button:
Steadygreen= this is your line, eitheron-hookor off-hook,
whentheline is active.
Flashinggreen= yourline is onhold.
Fasterflashinggreen= your line hasbeenrecalledfrom hold.
Steadyred= anotherstationis usingthis line.
Flashingred= acall is comingin onthisline.
Fasterflashingred= thecallhasbeenplacedonholdby another
station.
Next to a feature button:
Steadyred= thefeatureis on.
Light off = thefeatureis off.
Next to an intercom button:
Steadyredwith aquick flash= you areusingyourintercom.
Fastflashingred= auto-redialis in use.
Fast.flashingredwith repeatedoff periods= night modeis on.
Steadyflashingred= anLCD messageis setonyourtelephone.
What the Rings Mean
Two shortrings= intercomcall.
Singlelongerring= outsidecall.
Oneshorttoneburst= voice announce.
Threeshorttonebursts= ringbackfrom aheldcall,callbackfrom
aqueuedcall.
You canvary theringing toneof yourtelephone,choosingfrom
oneof fourdifferent rings.This way,you canidentify your ring
eventhoughyoumay notbecloseto yourtelephone.
Additionally, soyou won’t bedisturbedwhen you’re busyon a
call and anothercall rings at your station, the ring volume is
subduedautomatically.
7

Using Your Telephone
Answering Calls
Outside Calls
To answer,
l Pressbuttonof ringingline (flashingredlight).
a Lift handsetto talk.
NOTE: Pressing a button is not necessary if
l Your ringing line is your prime line, or
l Your telephone has ringing line preference.
Intercom Calls
To answeravoicecall,
l Speaktowardthetelephone.
e Lift handsetif privacy is desired.
NOTE: Voice calls can be blocked. See the discussion titled Voice An-
nounce Blocking for details.
To answeratonecall,
* Lift handsetto talk.
Call Pickup
To answeracall thatis ringingwithin your group,
Lift handset.
Press ITCM.
0
Continued on next page

Call Pickup (continued)
You canansweracall thatis ringingatanytelephoneif youknow
theextensionof theringing telephone,
l Lift handset.
l Press lTCM,
0
o Dial (*7 @.
l Dial extensionnumberof ringing telephone.
Night Transfer
After the attendantsetsup thenight transferfeature,anoutside
call canbe answeredfrom anystationwithin thesystem.
l Press lTCM
8
whenyouhearringing.
l Dial 8~ @.
l Answercall.
SecureOff-Hook VoiceAnnounce
Your telephonecanbe setup for SecureOff-Hook Voice An-
nounce(SOHVA).
This featureallows anintercomcallerto breakinto your outside
call with anannouncementthroughyourhandsetreceiver.
A SecureOff-Hook VoiceAnnounceconsistsof bothseveralshort
tone bursts andan announcementin the handsetreceiver.The
distantpartycannotheartheannouncement.To respond
O Verbally: PressandholdMUTE buttondown andreply
by speaking into handset. Distant party cannothear
response.
* Non-verbally: If the announcingstation has an LCD
speakerphone, pressing a preprogrammed message
responsebuttoncausesamessageto appearin their dis-
play anddisconnectstheannouncingstation.
Continued on next page...
10

If your stationis setup for stationmonitoring,whenaBLF light
flashes(indicating stationringing), you canpick up the call by
pressingtheDSSbutton.
However,afteryou answerthecall andeitherput it onHOLD or
beginto transferit, theDSS light will goout.
Press if youhaveto retrievethecall.
11

Making Calls
Outside Calls
To dial outsidecallsmanually,
l Pressbuttonto selectline.
l Listen for dial tone.
l Dial number.
Whenparty answers,
0 Lift handsetto talk.
NOTE: Selecting a line is not necessary if a prime line has been as-
signed to your telephone.
For automaticdialing, just presstheprogrammedbut-
ton andlift handsetto talk.
If your systemhasline groups,
* Press rTCh4.
0
* Dial line groupaccesscode
9 = line group1
.m 81= line group2
82 = line group3
83 = line group4
0 Listenfor dial tone.
l Dial number.
If all thelinesin thegrouparebusy,youcanplaceyourstationin
aqueueto await anidle line.
l Press rTCM.
0
* Dial theline groupaccesscode(9,81,82,83).
l Hearbusytone.
Continued on next page .
13

Outside Calls (continued)
l Dial a @ andhangup. Whenline groupis free,
yourtelephonewill soundseveralshorttonebursts..
l Lift handset,heardial tone,andplacecall.
To cancelqueuing,
l Press rTCM.
Q
l Dial a (@ andhangup,
Whenyou sharealine with anotherstationandtheline is busy,
youcanplaceyourstationin aqueueto awaitanidle line. While
onhook:
l Press HOLD.
0
0 Pressline button.
l Hearshorttone.
l When line is free, your telephonewill soundfive short
toneburststelling youthatyou canuseyourline.
Intercom Calls
Intercom calls may bedialedmanually or,using aprogrammed
button(DSS),automatically.
To voicecall manually,
a Lift handset.
l Press rTCM.
0
0 Dial extensionnumber.
0 Talk.
To voicecall automatically(DSS),
:
* Lift handset.
l PressDSS button.
l Talk.
Continued on nexf page
:
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,
14

Intercom Calls (continued)
To tone call manually,
l Lift handset.
l Press lTCM .
0
l Dial extensionnumber.
e Press lTcy
0 again.Calledtelephonewill ring.
NOTE: Some systems may be set up to tone signal as the first option.
Pressing ITCM a second time is twt necessary in this case.
To tone call automatically(DSS),
@ Lift handset.
l Press DSSbutton.
l Press iTCM .
0 Whenintercomparty answers,two-way
conversationcantakeplace.
SecureOff-Hook VoiceAnnounce
Tomakeavoiceannouncementto anotherstationthatis off-hook
or busyonacall,
.. Make intercomcall.
o Hearseveralquick toneburstsfor a SOHVA.
* Make announcement.When you heara busy tone,this
meansthestationis onthespeakerphoneandyou cannot
makeanannouncement.The personyou arecalling will,
however,heararing from histelephone.
l Wait on line for reply. If announcingfrom an LCD
speakerphone,called stationmay sendnon-verbalreply
for display. As responseis displayed,the announcing
stationisdisconnected.
NOTE:.The caller cannot control how the announcement is received.
This depends upon the equipment used and class of service
programming.
15

Automatic Callback
If theintercomstationyouhavecalledis busy,you canqueueto
thebusytelephone.
1.
2.
3.
Dial (“;, @ whenyouhearabusysignal.
Hang up. Your telephonewill ring with five short tone
burstswhentheoneyoucalledbecomesidle.
After you lift the handset,the telephoneyou called will
ring.If youdon’t lift thehandset,thecallbackis cancelled.
To cancelautomaticcallbackbeforeit rings:
1. Press@a@.
2. Hangup.
Automatic Dialing (Autodial)
This is one-or two-buttondialing usingprogrammablebuttons
otherthankeypadbuttons.
To automaticallydial numbers,
l Pressbuttonprogrammedfor desirednumber.
If buttonis programmedonsecondlevel (underDSSbutton),
l Press
0
HOLDandthenpressDSSbutton.
Automatic Redialing (Auto-Redial)
If thelastnumberyouhavecalledis busyoris notanswering,use
this feature.Onceactivated,it automaticallyredialsthenumber
onceaminutefor 10minutes.
To activate automaticredial,
l Pressbuttonprogrammedfor thatpurpose(thatyouhave
labeled“auto-redial”).
l Number will bedialedonceaminute for 10minutes.
Continued on next page
: ;
: :
-,
16

Automatic Redialing (continued)
If calledstationis busy,
* Pressauto-redialbuttontobeginredialcycleimmediately.
(ITCM light flashes.)
To cancelautomaticredial,
l Pressauto-redialbutton andlift andreplacehandset,or
pressanystationkey. (ITCM light goesout.)
NOTE: Using your telephone cancels auto-redial.
SpeedDialing
Speeddialing is autodialingusing the keypadbuttons.Station
numbersarepersonalnumbers,i.e., businessassociates,travel
agencies,etc., that areusedonly by you. System numbersare
public numbers,i.e., the corporateoffice, the companylawyer,
etc.,thatareaccessedfrom everystation.
Make sureyouhavealist of the systemspeeddial numbers.
To speeddial station numbersif on-hook,
l Dial the keypad number (0 through 9) you have
programmedinto yourtelephone.
ma
If off-hook andon aline,
0 Press “OLD.
0
* Pressthekeypaddigit (0 through 9).
To speeddial systemnumbersif on-hook,
0 Press a.
0 Dial thememory locationnumbers(01through 99)you
haveprogrammedinto thesystem.
Em
Continued on next page
17
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