Nortel Compact ICS 7.1 User manual

1-800-4 NORTEL
www.nortel.com/norstar
N0130955 01
Printed in Canada
Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2006
Compact ICS 7.1 System
Coordinator Guide

N0130955 01 Compact ICS 7.1 System Coordinator Guide
Table of Contents
Getting started with Norstar 15
Using this guide 15
Understanding programming 15
Before you start 16
What you’ll need to do programming 17
Using Buttons 17
Using the buttons under the display 20
The programming overlay 20
A map for working in programming 22
Programming map (page 1) 23
Starting and ending a session 25
Ending a session 26
Frequently used programming operations 27
Changing the time and date on the display 27
Adding or changing a system speed dial 29
Program a name for a speed dial 31
Changing the name of a telephone 32
Changing the name of a line 34
Making changes to Call Forward No Answer 35
Making changes to Call Forward on Busy 37
Making Changes to Do Not Disturb on Busy 38
What would you like to do next? 40
Answering calls 41
Answering incoming calls with Hunt Groups 41
Answering an incoming call 41
Line buttons 42
What line indicators mean 42
Rings you may hear 43
Sorting calls by distinctive ring patterns 44

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Answering calls at a prime telephone 44
Expanding telephone button capacity 45
Using a KIM as a central answer position 46
Release button 50
Hearing aid compatibility 50
Viewing information about a call on the display 50
Using Call Information for a particular call 51
Displaying Call Information before or after answering 52
Displaying Call Information for a call on hold 52
Making Call Display information appear automatically at a
telephone 52
Changing what information is shown first about a call 53
Picking up a call ringing at another telephone 53
Answering any ringing telephone using Directed Pickup 54
Answering any ringing telephone using Group Pickup 54
Changing a pickup group for a set 55
Answering a call using Trunk Answer 56
Answer DNs and Answer keys 57
Creating a Conference Call 58
Disconnecting one party 59
Independently holding two calls 59
Putting a conference on hold 60
Splitting a conference 60
Removing yourself from a conference 61
Listening to a call as a group 62
Canceling Group Listening 62
Using handsfree/mute 62
Answering calls without lifting the handset 63
Making calls without lifting the handset 63
Muting handsfree 64
Changing a regular call to handsfree 64
Changing a handsfree to a regular call 64
Using handsfree 65
Changing handsfree for a telephone 66
Changing handsfree answerback for a telephone 67

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Turning Privacy on or off for a call 68
Creating a conference by releasing privacy 68
Making a call private 68
Checking call length using Call Duration Timer 69
Disconnecting by accident 69
Making calls 71
Choosing a line using a line button 73
Line pools 73
Using a line pool to make a call 74
Programming a memory button with a line pool feature
code 74
Making calls from an ISDN terminal 75
Dialing calls with a second dial tone (Profile 2, only) 75
Changing how you dial your calls 75
Using Standard Dial 76
Using Automatic Dial 76
Using Pre-dial 77
When the dialed internal number is busy 77
Priority Call 77
Using Ring Again 79
Auto Attendant 81
System Answer 81
Custom Call Routing (CCR) 82
CCR groups 82
Direct extension dialing 83
Customizing System Answer and CCR 83
Turning System Answer on or off 84
Turning CCR on or off 85
Choosing the attendant telephone 85
Changing the language for System Answer and CCR 86
Setting ring delay before System Answer takes a call 87
Setting the ring delay before CCR greeting answers 87
Adding/removing telephones from CCR groups 88

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Using the pre-recorded greetings 89
Using customized greetings for System Answer and CCR 89
Time available for customized greetings 91
Recording customized greetings for System Answer and
CCR greetings 92
Programming or changing CCR destinations 94
Testing your custom System Answer and CCR 94
Time savers for making calls 95
Storing a number on a memory button for Autodial 95
Using intercom as the line for Autodial 96
Using Last Number Redial 97
Preventing a telephone from using Last Number Redial 98
Using Speed Dial 99
Changing and adding System Speed Dials 99
Adding or changing a User Speed Dial 99
Making a speed dial call 101
Using Saved Number Redial 101
Saving a number 101
Dialing a saved number 101
Preventing a telephone from using Saved Number
Redial 102
Handling many calls at once 103
Using Hold 103
Retrieving a held call 103
Listening on hold 104
Holding a call exclusively 104
Using Call Queuing 105
System-wide call appearance (SWCA) codes 105
Transferring calls 107
Using the transfer feature 107
Transferring a call 107
Transferring external calls 108
Canceling a transfer 108

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Using Camp-on 110
Parking a call 111
Retrieving a parked call 111
Using Call Park 112
Using Callback 113
Forwarding your calls 115
Forwarding your calls within the system 115
Canceling Call Forward 115
Using Call Forward at your telephone 116
Overriding Call Forward 116
Changing the automatic Call Forward settings 116
Changing Forward no answer 117
Changing the delay before a call is forwarded 117
Forward on busy 117
DND on Busy 118
Call Forward and Voice Mail 119
Line Redirection 119
Turning on Line Redirection 120
Canceling Line Redirection 120
Allowing a telephone to redirect calls 121
Turning the redirect ring for a telephone on or off 121
How Line Redirection is different from Call Forward 123
Using Line Redirection 123
Communicating in the office 125
Paging 125
Making a page announcement 125
Activating and deactivating the ability to page 126
Creating page zones 126
Using Page with external paging equipment 128
Sending messages using the display 128
Sending a message 128
Canceling a message you have sent 129
Viewing your messages 129
Replying to a message 130

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Replying to a message using an analog telephone 130
Removing items from your message list 131
Removing items from your message list using an analog
telephone 131
Viewing messages you sent 132
Using Voice Call 133
Making a Voice Call 133
Answering a Voice Call without touching your telephone 134
Preventing Voice Calls to your telephone using Voice Call
Deny 134
Tracking your incoming calls 137
Using Call Log 137
Call Log options 138
Logging a call manually 139
Deleting old log items (autobumping) 139
Viewing your Call Log 139
Viewing a Call Log item 140
Erasing log items 140
Making a call using Call Log 140
Creating a password to your Call Log 141
Changing your Call Log password 141
Deleting an assigned password 141
Using Voice mail 143
Customizing your telephone 145
Finding out what a button does using Button Inquiry 145
Changing the set display contrast 146
Changing the language on the display 146
Programming a feature code onto a memory button 147
Programming feature buttons 147
Erasing a feature button 147
Labeling your set 149
Applying button labelling 149
Digital phones 149
Default button assignments 150

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7316E button defaults 150
7316 button defaults 152
7208 button defaults 154
7100 button defaults 154
Moving line buttons 156
Changing the type of ring 157
Adjusting the Ring volume 157
Hiding the message or calls indication 158
Restoring the messages and calls indication 158
User Preferences 159
Using User Preferences 159
Changing button programming 160
Changing a User Speed Dial 161
Changing Call Log options 161
Changing how calls are dialed 161
Changing the language used on the display 162
Making the display lighter or darker 162
Changing the ring on the telephone 162
Programming Hunt Groups 165
Adding or removing members from a group 166
Moving members of a group 167
Assigning or unassigning lines to a group 168
Setting the distribution mode 169
Setting the hunt delay 170
Programming busy line setting 170
Programming the queue time-out 171
Programming the overflow set 171
Setting the name 172
Allowing/disallowing an auxiliary ringer 172
Assigning a distinctive ring pattern to a Hunt Group 173
Using Silent Monitor 174
Feature notes 176
Using the Hospitality features 179

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Hospitality passwords 179
Desk pswd 179
Cond pswd 180
Room/desk information 180
Programming room information 181
Using the room/set programming 182
Programming the alarm feature 184
Using the Administration set to control alarms 185
Using the alarm 186
Canceling an alarm 186
Turning off an alarm 187
Telephone features 189
Installing Digital phones 189
Mounting a digital phone on the wall 190
Naming a telephone or a line 192
Moving telephones 192
Stopping calls from ringing at your telephone: Do Not Disturb
(DND) 193
Stopping calls 193
Refusing to answer a call 193
Canceling Do Not Disturb 193
Using Do Not Disturb 193
Using Background Music 194
Turning Background Music off 194
Using the device attached to the internal analog terminal
adapter 195
Using a data communication device with the I-ATA 200
Turning off tones that can interfere with data
transmissions 200
Programming answering machines or modems to answer
calls automatically 201
Using the I-ATA with modems and fax machines 201
Troubleshooting the device attached to the I-ATA 201
ISDN 203

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ISDN BRI 203
Line access from an ISDN terminal 204
ISDN BRI features 204
Network Name Display for BRI 204
Name and number blocking for BRI 205
Service provider features 205
Call Forward 205
Canceling Call Forward 205
Calling the number your calls are forwarded to 206
Automatic Call Back 206
Automatic Recall 206
MCID (profile 2) 207
Network Call Diversion (profile 2) 207
ISDN BRI terminals 208
ISDN applications 208
Using System features 211
Using alternate or scheduled services 211
Preventing certain calls from being made 211
Making additional telephones ring 211
Changing the lines used by outgoing calls 211
Turning Services on and off 212
An example of how to turn on a Service manually 213
Turning Services on and off using feature codes 213
Viewing the active Services from a two-line display
telephone 214
Viewing the active Services from a one-line display
telephone 215
Using passwords 217
Using a Basic password 217
Changing passwords 218
Clearing a Call Log password 218
Hospitality passwords 219
Silent Monitor password 219
Using special telephones 220
Direct-dial 220

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Changing the direct-dial telephone assignments 220
Hotline 221
Bypassing a Hotline 221
Making a telephone a hotline telephone 221
Control telephone 222
SM Supervisor 222
Using Set lock 223
Changing Set Lock programming for a telephone 223
Using an auxiliary ringer 224
Setting the auxiliary ringer for a telephone 224
Using Host System dialing signals 224
Link 224
Preventing a telephone from using Link 225
Pause 225
Long Tones 226
Programmed Release 226
Run/Stop 227
Wait for Dial Tone 227
Using tone dialing for a call 228
Using your Norstar system from an external location 228
Controlling access to your Norstar system 229
Direct inward system access (DISA) 229
Class of Service (COS) 229
Maintaining security 230
Accessing Norstar remotely over the public network 230
Tones 231
Using Class of Service (COS) passwords 231
General System features 233
Disconnect supervision 233
Hunt Groups 233
Internal numbers 233
Line assignment 234
Target line 234
Line pools 235

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Overflow call routing 235
Telephones with no line buttons 235
Memory buttons 236
One-line display 236
Prime line 237
Private lines 237
Volume bar 237
Troubleshooting 239
Using the alarm telephone 239
Reporting and recording alarm codes 239
Testing the telephone 239
Testing the telephone display 240
Testing the telephone buttons 240
Testing the speaker in the telephone handset 241
Testing the telephone headset 241
Testing the telephone speaker 241
Testing the power supply to a telephone 242
Common feature displays 243
Index 247

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Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
ormaking changesto the systemiscalled thesystem coordinator.
This guide is designed to give you all the information that is
required to carry out system coordinator tasks.
The first section contains step-by-step instructions about
changing the time and date, deciding how many rings it takes
before a call is forwarded, and other day-to-day programming.
Once you understand these basic steps, you can move on to the
many other features described in the second section of the guide,
and refer to the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or for
messages displayed on your telephone.
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the Norstar Programming Record.

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Compact ICS 7.1 System Coordinator Guide N0130955 01
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their telephone. It allows individuals to
change how their telephone works to suit themselves.
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the Norstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the Norstar Programming Record so that you have all the
numbers and codes handy once you start programming.

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N0130955 01 Compact ICS 7.1 System Coordinator Guide
What you’ll need to do programming
Programming is performed using a telephone that can show two
lines of information on the display. Examples of telephones with
two-line displays are shown on page 17.
You need a programming overlay to show which buttons to press
when you are doing programming. See ‘‘The programming
overlay’’ on page 20.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration below.
Digital phones used for programming and maintenance
7316

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The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the 7316E
telephone.
7316E digital phone buttonss
7316E
9
11
10
1
2
3
4
54
6
7
8

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N0130955 01 Compact ICS 7.1 System Coordinator Guide
This guide shows the icons for the 7316E digital phone buttons. Your
telephone may have different labels, or the buttons in slightly different
locations.
Display Shows instructions for everyday calling as well as for
programming.
Display buttons Have a variety of uses. The current use is shown on the
display above each button.
Dialpad
Used for dialing numbers when you are making calls.
For programming, the dialpad is also used for entering
numbers and letters
Memory buttons Dial a number or feature code stored on the button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
Volume rocker
switch
Turns the volume you hear through the handset up or
down. During programming this switch is used to adjust
settings, such as for the display contrast.
Mute Mutes the transmitter in the handset.
Handsfree Allows you to hear a caller without lifting the handset or
wearing a headset. (7316E only).
Headset Activates the headset feature.
Button description 7316 and 7316E Digital phones
Feature ≤
Hold ≥
Volume Control √
Release ®
1
2
3
4
5
6
7
8
9
10
11

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Using the buttons under the display
The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout that is included with each two-line digital telephone. It
relabels the four buttons to name the actions you use during
programming.
Show line:
COPY
Display text
Display button command
Display button