AMX MET-ECOM User manual

INSTRUCTION MANUAL
METREAU™ ENTRY COMMUNICATORS
MET-ECOM METREAU ENTRY COMMUNICATOR
MET-ECOM-D METREAU ENTRY COMMUNICATOR WITH DISPLAY

IMPORTANT SAFETY INSTRUCTIONS
COPYRIGHT NOTICE
AMX© 2016, all rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMX. Copyright protection claimed
extends to AMX hardware and software and includes all forms and matters copyrightable material and information now allowed by statutory or judicial
law or herein after granted, including without limitation, material generated from the software programs which are displayed on the screen such as
icons, screen display looks, etc. Reproduction or disassembly of embodied computer programs or algorithms is expressly prohibited.
LIABILITY NOTICE
No patent liability is assumed with respect to the use of information contained herein. While every precaution has been taken in the preparation of this
publication, AMX assumes no responsibility for error or omissions. No liability is assumed for damages resulting from the use of the information
contained herein. Further, this publication and features described herein are subject to change without notice.
AMX WARRANTY AND RETURN POLICY
The AMX Warranty and Return Policy and related documents can be viewed/downloaded at www.amx.com.
1. READ these instructions.
2. KEEP these instructions.
3. HEED all warnings.
4. FOLLOW all instructions.
5. DO NOT use this apparatus near water.
6. CLEAN ONLY with dry cloth.
7. DO NOT block any ventilation openings. Install in accordance with the manufacturer's instructions.
8. DO NOT install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
produce heat.
9. DO NOT defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one wider than the
other. A grounding type plug has two blades and a third grounding prong. The wider blade or the third prong are provided for your
safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. PROTECT the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where
they exit from the apparatus.
11. ONLY USE attachments/accessories specified by the manufacturer.
12. USE ONLY with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is
used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. UNPLUG this apparatus during lightning storms or when unused for long periods of time.
14. REFER all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as
power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been
exposed to rain or moisture, does not operate normally, or has been dropped.
15. DO NOT expose this apparatus to dripping or splashing and ensure that no objects filled with liquids, such as vases, are placed on
the apparatus.
16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle.
17. Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
18. DO NOT overload wall outlets or extension cords beyond their rated capacity as this can cause electric shock or fire.
The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the product.
The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electrical shock to persons.
ESD Warning: The icon to the left indicates text regarding potential danger associated with the discharge of static electricity from an outside
source (such as human hands) into an integrated circuit, often resulting in damage to the circuit.
WARNING: To reduce the risk of fire or electrical shock, do not expose this apparatus to rain or moisture.
WARNING: No naked flame sources - such as lighted candles - should be placed on the product.
WARNING: Equipment shall be connected to a MAINS socket outlet with a protective earthing connection.
WARNING: To reduce the risk of electric shock, grounding of the center pin of this plug must be maintained.

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Metreau Entry Communicators Instruction Manual
Metreau Entry Communicators .........................................................................7
Overview ........................................................................................................................... 7
Front Components .................................................................................................................................. 8
Rear Components ................................................................................................................................... 8
Product Specifications - Metreau Entry Communicators.................................................. 9
Screensaver (MET-ECOM-D and MET-ECOM-DNS-B Only) ............................................. 10
MET-ECOM/D Mounting and Installation ........................................................11
MET-ECOM / MET-ECOM-D Installation Overview .......................................................... 11
Dimensions ..................................................................................................................... 11
Mounting Specifications................................................................................................. 12
Front View ............................................................................................................................................. 12
Side Views............................................................................................................................................. 12
Top View ............................................................................................................................................... 13
MET-ECOM and MET-ECOM-D Typical Installation (without Expansion Clips)..................................... 13
Installing the Rough-In Box without the Use of Tabs .......................................................................... 14
Wall Surface Installation (Using Expansion Clips)............................................................................... 14
Installing onto a Flat Surface Using Mounting Screws ........................................................................ 16
Removing the Device from the Wall ...................................................................................................... 17
Using the Optional Surface Mount Box .......................................................................... 17
Included in the Kit ................................................................................................................................ 17
Surface Mount Box Specifications ........................................................................................................ 18
Ferrite Installation (Required) ............................................................................................................. 19
Installing the Metreau Entry Communicator (MET-ECOM and MET-ECOM-D) ..................................... 19
Installing the MET-ECOM-DNS-B .......................................................................................................... 20
Wiring and Connections ..................................................................................21
Overview ......................................................................................................................... 21
Rear Panel Connectors................................................................................................... 21
Ethernet 10/100 Base-T RJ-45 Wiring Configuration ................................................... 21
PoE (Power Over Ethernet)................................................................................................................... 21
Input/Output (I/O) Port: Connections and Wiring ......................................................... 22
Connecting the Device via I/O .............................................................................................................. 22
Relay Port: Connections and Wiring................................................................................ 22
Ferrite Installation (Required) ........................................................................................ 22
System Diagram.................................................................................................................................... 23
System Diagram - Intercom ................................................................................................................. 24
Using Zero Configuration ................................................................................25
Overview .......................................................................................................................... 25
Bonjour (Zero-Configuration) Client............................................................................... 25
Connecting to a Network with a DHCP Server................................................................. 25
Connecting to a Network without a DHCP Server ........................................................... 25

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Metreau Entry Communicators Instruction Manual
Using the Configuration Manager ...................................................................27
Overview ......................................................................................................................... 27
Command Buttons ................................................................................................................................ 27
Accessing the Configuration Manager ................................................................................................. 28
Summary of <Device> Settings Page.............................................................................. 29
Checking the Firmware Version............................................................................................................ 30
Determining the IP settings of the Metreau Entry Communicator....................................................... 30
Rebooting the Device............................................................................................................................ 30
Configuration Page......................................................................................................... 31
Configuration Page - Network IP Settings Tab .................................................................................... 31
Setting the IP Address.......................................................................................................................... 32
Setting the DNS Address....................................................................................................................... 32
Configuration Page - NetLinx Settings Tab .......................................................................................... 32
Setting the ICSP Connection to the NetLinx Master............................................................................. 33
Configuration Page - SIP Settings Tab ................................................................................................. 33
Configuring VoIP .................................................................................................................................. 34
Configuration Page - User Settings Tab ............................................................................................... 34
Setting a New Username and Password............................................................................................... 34
Device Utilities Page ........................................................................................................ 35
Image File Requirements ..................................................................................................................... 36
Creating Display Images ................................................................................................. 36
Creating Dynamic Images ............................................................................................... 38
TPDesign4 - Resource Manager ........................................................................................................... 38
Creating a New Dynamic Image ........................................................................................................... 38
Uploading a Display Image to the Device............................................................................................. 40
Deleting a Display Image from the Device............................................................................................ 40
Audio/Video Page........................................................................................................... 40
Audio/Video Page - Audio Settings Tab ............................................................................................... 40
Setting Device Audio............................................................................................................................. 41
Audio/Video Page - Video Settings Tab ............................................................................................... 41
Setting Device Video ............................................................................................................................. 42
Audio/Video Page - Display Settings Tab............................................................................................. 43
Setting the Display Settings on the Device........................................................................................... 43
Programming ..................................................................................................44
Overview ......................................................................................................................... 44
SEND_COMMANDs .......................................................................................................... 44
Touch Panel Intercom Commands ....................................................................................................... 44
STREAM-SET .......................................................................................................................................................................... 44
STREAM-GET.......................................................................................................................................................................... 44
RTP, RTCP Video and Audio Streaming Commands ............................................................................. 45
GET VIDEO.............................................................................................................................................................................. 45
SET VIDEO.............................................................................................................................................................................. 45
STREAM-PLAY ........................................................................................................................................................................ 45
STREAM-STOP........................................................................................................................................................................ 45

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Metreau Entry Communicators Instruction Manual
^MOD? ................................................................................................................................................................................... 45
^VER?..................................................................................................................................................................................... 45
Face Plate LED Commands.................................................................................................................... 46
SET LED-LEVEL ....................................................................................................................................................................... 46
GET AUDIO............................................................................................................................................................................. 46
SET AUDIO ............................................................................................................................................................................. 46
GET GAIN ............................................................................................................................................................................... 46
SET GAIN ............................................................................................................................................................................... 46
GET VOLUME .......................................................................................................................................................................... 46
SET VOLUME .......................................................................................................................................................................... 46
Camera Commands .............................................................................................................................. 47
SET CAM-WBAL...................................................................................................................................................................... 47
GET CAM-WBAL ..................................................................................................................................................................... 47
SET CAM-RGB ........................................................................................................................................................................ 47
GET LED-LEVEL....................................................................................................................................................................... 47
SET LED-STATE ...................................................................................................................................................................... 47
GET LED-STATE...................................................................................................................................................................... 47
GET CAM-RGBGAIN ............................................................................................................................................................... 48
SET CAM-CST......................................................................................................................................................................... 48
GET CAM-CST ........................................................................................................................................................................ 48
SET CAM-SAT......................................................................................................................................................................... 48
GET CAM-SAT ........................................................................................................................................................................ 48
SET CAM-FLICK...................................................................................................................................................................... 48
GET CAM-FLICK ..................................................................................................................................................................... 49
SET CAM-LIGHTLVL ............................................................................................................................................................... 49
GET CAM-LIGHTLVL ............................................................................................................................................................... 49
SET CAM-VIEW....................................................................................................................................................................... 49
GET CAM-VIEW ...................................................................................................................................................................... 49
SET CAM-GAM........................................................................................................................................................................ 49
LCD Commands..................................................................................................................................... 50
SET DISP-BANNER ................................................................................................................................................................. 50
GET DISP-BANNER................................................................................................................................................................. 50
SET DISP-BRT ........................................................................................................................................................................ 50
GET DISP-BRT ........................................................................................................................................................................ 50
GET CAM-GAM ....................................................................................................................................................................... 50
Phone Commands................................................................................................................................. 51
^PHN-CALL ............................................................................................................................................................................ 51
^PHN-HANGUP ...................................................................................................................................................................... 51
SET DISP-CST ........................................................................................................................................................................ 51
GET DISP-CST ........................................................................................................................................................................ 51
SET DISP-STATE .................................................................................................................................................................... 51
GET DISP-STATE.................................................................................................................................................................... 51
I/O Commands ..................................................................................................................................... 52
GET INPUT .............................................................................................................................................................................. 52
SET INPUT .............................................................................................................................................................................. 52
System Commands ............................................................................................................................... 52
^MOD? .................................................................................................................................................................................... 52
^VER?...................................................................................................................................................................................... 52
SET DOOR-DESC ...................................................................................................................................................................... 52
GET DOOR-DESC...................................................................................................................................................................... 52
Upgrading Firmware ....................................................................................................... 53
Before Beginning the Upgrade Process ............................................................................................... 53
Upgrading Firmware via an IP Address .......................................................................... 53
Preparing the Master for Communication via an IP Address............................................................... 53
Verifying and Upgrading the Device Firmware via an IP Address........................................................ 57
Using the NetLinx Module ...............................................................................58
Overview .......................................................................................................................... 58
Incorporating an Intercom Panel into Your NetLinx System.......................................... 58

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Metreau Entry Communicators Instruction Manual
Panel Intercom Configuration......................................................................................... 58
Intercom Setup..................................................................................................................................... 58
Setting the Intercom Session Timeout................................................................................................. 58
Setting Intercom Auto Answer ............................................................................................................. 59
Door Setup ............................................................................................................................................ 59
Disabling All Doorbells.......................................................................................................................... 59
Door Chime Setup ................................................................................................................................. 59
Assigning a Chime to a Doorbell........................................................................................................... 59
Advanced Setup.................................................................................................................................... 60
Allowing a Panel to Be Monitored......................................................................................................... 60
Allowing a Panel to Monitor.................................................................................................................. 60
Naming a Panel ..................................................................................................................................... 60
Answering an Incoming Intercom Call................................................................................................. 61
Answering an Incoming Doorbell Call .................................................................................................. 61
Someone At the Door Page.............................................................................................. 62
Ending a Doorbell Call........................................................................................................................... 62
Creating Intercom Pages ................................................................................................ 63
Advanced Setup page .......................................................................................................................... 63
Door Chime Setup page ....................................................................................................................... 63
Door Setup page .................................................................................................................................. 63
Intercom Demo page ............................................................................................................................ 64
Setup page............................................................................................................................................ 65
Someone At The Door page ................................................................................................................. 65
Creating Popup Pages ..................................................................................................... 66
Door Answer Call popup page ............................................................................................................. 66
Doorbell Adjustments popup page ...................................................................................................... 66
Intercom Answer Call popup page ...................................................................................................... 67
More Time popup page ........................................................................................................................ 67
Positioning the Camera ...................................................................................68
Overview .......................................................................................................................... 68
Camera Viewing Angle Adjustment ...................................................................................................... 68

Metreau Entry Communicators
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Metreau Entry Communicators Instruction Manual
Metreau Entry Communicators
Overview
The Metreau Entry Communicators (FIG. 1) can be placed at entry points of homes, condos and hotels to provide audio/video
communications with anyone at a door or gate - all over IP. Any AMX Modero intercom-enabled touch panel can interface with the
Entry Communicator and allow residents to open doors, gates and more.
There are several variations within the Metreau Entry Communicator device family:
MET-ECOM Metreau Entry Communicator (FG2180-01-cc). The MET-ECOM is suitable for installation in exterior
environments.
MET-ECOM-D Metreau Entry Communicator with Display (FG2180-05-cc). The MET-ECOM-D is suitable for installation in
interior or protected environments.
MET-ECOM-DNS-B Metreau Entry Communicator with Display (FG2180-07-BK). The MET-ECOM-DNS-B is suitable for
installation in interior or protected environments.
The MET-ECOM and MET-ECOM-D are available in several popular colors, as indicated by the "-cc" suffix in the product
nomenclatures. Color options include:
Black
White
Polished Brass
Antique Brass
Stainless Steel
Brushed Pewter
For a listing of colors by FG# for both types of Metreau Entry Communicators refer to the Product Specifications tables later in this
section.
NOTE: The MET-ECOM-DNS-B is available in black only.
FIG. 1 Metreau Entry Communicators
MET-ECOM MET-ECOM-D MET-ECOM-DNS-B
(FG2180-01-cc) (FG2180-05-cc) (FG2180-07-BK)

Metreau Entry Communicators
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Metreau Entry Communicators Instruction Manual
Front Components
The front components of the Metreau Entry Communicators are indicated in FIG. 2:
Rear Components
The rear components of the Metreau Entry Communicators are indicated in FIG. 3:
FIG. 2 Metreau Entry Communicators - Front Components
FIG. 3 Metreau Entry Communicators - Rear Components
Pushbutton (Doorbell)
Speaker
OLED display (MET-ECOM-D only)
Video Camera
Microphone
Dual Color LED Status Bar
Camera Viewing Angle Adjustment
Ethernet Connection
2 Multi-Purpose I/Os (5V)
Voltage Relays (1A/24VDC Contact)
Mounting Slots
(2 on each side)
Mounting Clip
ID/Reset pushbutton
STATUS (green LED)

Metreau Entry Communicators
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Metreau Entry Communicators Instruction Manual
Product Specifications - Metreau Entry Communicators
Unless noted, the following product specifications are applicable to all Metreau Entry Communicators.
Product Specif ications - Metreau Entry Communicators
Models Available • MET-ECOM (FG2180-01-cc)
• MET-ECOM-D (FG2180-05-cc)
• MET-ECOM-DNS-B (FG2180-07-cc)
Power: • PoE powered – no local Power Supply needed
• IEEE 802.3af Compliant
Front Panel Components: • OLED Display (MET-ECOM-D and MET-ECOM-DNS-B only)
• Integrated Color Video Camera
•Speaker
• Dual Color LED Status Bar: (Yellow/ Red) can be used to provide feedback, to attract attention for
action, or as general indicator.
• Pushbutton (Doorbell)
•Microphone
OLED Display (MET-ECOM-D and
MET-ECOM-DNS-B only):
•4-bitGrayScale
• 1.6” Diagonal Display
•180°ViewingAngle
• 2000:1 Contrast Ratio
• Unit stores up to 50 .bmp images
Integrated Color Video Camera: • QVGA 320 x 240
• Supports Motion JPEG (MJPEG) and H.263 codecs.
• Horizontal viewing angle: 46°
• Vertical viewing angle: 33°
• Adjustable Viewing Angle for Camera: 42°
Note: For the highest possible frame rate (up to 30 fps), use accelerated dynamic images, as
described in the Creating a New Dynamic Image section on page 38.
Note: Video on the Metreau Entry Communicator is limited to three concurrent users. If you receive a
message stating "No Video Signal", you have exceeded the three user limit.
Speaker: • 8 Ohm, 2W
• 80dB SPL (sound pressure level at 1 meter)
• Meets G.711 sound standard
Microphone: • -40 dB sensitivity, built-in echo cancellation (telephone quality)
• Full duplex communication
•VoIPTelephony
Rear Panel Components: • Camera Viewing Angle Adjustment
• Ethernet Port - 10/100 Ethernet with PoE. LEDs show communication activity, connection status,
speeds, and mode information:
SPD (speed) - Green LED lights On when the connection speed is 100 Mbps and turns Off when the
speed is 10 Mbps.
L/A (link/activity) - Orange LED lights On when the Ethernet cables are connected and terminated
correctly, and blinks when receiving Ethernet data packets.
• ID/Reset pushbutton: Push to set the NetLinx ID (Device only) assignment for the device. Push and
hold for at least 10 seconds to reset to factory default settings.
• Status LED: Green LED provides an indication of both the system status and communication status
with the target Master. 1 blink every 5 seconds indicates there is currently active communication
between the Metreau unit and a target Master.
• 2 Multi-Purpose I/Os (5V): 2-channel binary I/O ports for contact closure with each input being
capable of voltage sensing. Input format is software selectable with interactive power sensing for IR
ports.
• 2 Low Voltage Relays (1A/24VDC contact): 2-channel single-pole single throw relay ports with each
relay being independently controlled and supporting up to 2 independent external relay devices.
Dimensions (HWD): MET-ECOM and MET-ECOM-D: 5.364” x 3.594” x 1.559” (13.62 cm x 9.13 cm x 3.96 cm)
MET-ECOM-DNS-B: 6.500” x 4.185” x 1.493” (16.510 cm x 10.629 cm x 3.792 cm)
Note: Refer to the Mounting Specif ications section on page 16 for mounting dimensions.
Weight: • MET-ECOM and MET-ECOM-D: 0.90 lbs (0.408 kg)
• MET-ECOM-DNS-B: 1.30 lbs (0.59 kg)

Metreau Entry Communicators
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Metreau Entry Communicators Instruction Manual
Screensaver (MET-ECOM-D and MET-ECOM-DNS-B Only)
To prevent uneven wear of the LEDs in the display, the OLED screen on the front panel of the MET-ECOM-D and MET-ECOM-DNS-B
will inverse (white appears black, and vice versa) the image currently on the screen. This is engaged automatically for one second
every 15 minutes of operation.
Because this significantly increases the functional life of the OLED, it may not be shut off.
Product Specif ications - Metreau Entry Communicators (Cont.)
Environmental: • Operating Environments: 32º - 104º F (0º - 40º C)
• Storage Environments: 22º - 140º F (-30º - 60º C)
• Heat Dissipation (Typical): 20.5 BTU/hr
Note: The MET-ECOM is weather-resistant and is ideal for placement in residential outdoor entryways or
next to doors to notify residents that visitors have arrived. However, please consider the surrounding
environment and avoid installing the unit in a location that will leave the MET-ECOM directly exposed to
the elements. In particular, avoid prolonged exposure to water.
Mounting Options: The MET-ECOM is installed in one of two ways:
• 4 screws for hard surface mounting
• 2 expansion clips for pressure mounting
The MET-ECOM-D is installed in several ways:
• 4 screws for hard surface mounting
• 2 expansion clips for pressure mounting
• Using the optional Surface Mount Box
The MET-ECOM-DNS-B must be installed with the optional Rough-In Box (required for installation -
FG039-13)
Colors Available: MET-ECOM:
• Black MET-ECOM-BK (FG2180-01-BK)
• White MET-ECOM-WH (FG2180-01-WH)
• Polished Brass MET-ECOM-PB (FG2180-01-PB)
• Antique Brass MET-ECOM-AB (FG2180-01-AB)
• Stainless Steel MET-ECOM-SS (FG2180-01-SS)
• Brushed Pewter MET-ECOM-BP (FG2180-01-BP)
MET-ECOM-D:
• Black MET-ECOM-BK (FG2408-01-BK)
• White MET-ECOM-WH (FG2408-01-WH)
• Polished Brass MET-ECOM-PB (FG2408-01-PB)
• Antique Brass MET-ECOM-AB (FG2408-01-AB)
• Stainless Steel MET-ECOM-SS (FG2408-01-SS)
• Brushed Pewter MET-ECOM-BP (FG2408-01BP)
MET-ECOM-DNS-B: Black only (FG2180-07-BK)
Included Accessories: • MET-ECOM and MET-ECOM-D:
• Installation Kit (KA2180-01) - includes front mount flange, 4 installation screws (#4-40 x 3.12), 2
Phoenix connectors (female, 3.5mm) and a Ferrite clip.
MET-ECOM-DNS-B:
• Installation Kit - includes 2 Phoenix connectors (female, 3.5mm) and one Ferrite clip.
Other AMX Equipment: • PS-POE-AF Power-over-Ethernet (PoE) power supply (FG423-80)
• NXA-ENET24 Managed Ethernet Switch (FG2178-60)
• NXA-ENET24PoE Managed Ethernet Switch, Power Over Ethernet (FG2178-61)
•ConduitBoxAssembly(FG039-12)
• SMB-MET-ECOMS-B/P Surface Mount Box - Black or Primed for painting (FG039-14-B/P)
•Rough-InBoxAssembly(required for MET-ECOM-DNS-B installation - FG039-13)
Certifications: • FCC Class B
•CE
• IEC60950
•RoHS