andrews Fastflo WHC56 User manual

CONDENSING GAS WATER HEATER
WHC56, LWHC56 (Internal)
OWNER’S GUIDE MANUAL
Andrews. Built to perform.
Please read and understand these instructions before commencing installation and leave this manual with the customer for future reference.
SBA8089-2

SBA8089-2
AGENT : ANDREWS WATER HEATERS
WARNING: If the information in this manual is not followed exactly, a fire or
explosion may result causing property damage, personal injury or death.
- Do not store or use gasoline or other flammable vapors and liquids in the
vicinity of this or any other appliance.
- WHAT TO DO IF YOU SMELL GAS
•Do not try to light any appliance.
•Do not touch any electrical switch; do not use any phone in your building.
•Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service
agency or the gas supplier.
Owner’s Guide
Thank you for purchasing this ANDREWS WATER HEATERS Condensing Gas Water Heater.
Before using, please:
Read this manual completely for correct installation and operation
instructions. Keep this manual where it can be found whenever necessary.
Model WHC56, LWHC56
PRODUCT : NORITZ Corporation
5,Minamifutami,Futami-cho,Akashi,Hyogo,Japan
Innovation House 3 Oaklands Business Centre Oaklands Park Wokingham Berkshire RG41 2FD, UK

2
Contents
Contents ........................................................................................................ 2
Owner's Guide
Important Safety Information....................................................................... 3
Overview of Condensing Gas Water Heater............................................... 8
General Parts
Main Unit.................................................................................................... 9
Names and Functions of Each Parts ......................................................... 10
Initial Operation ........................................................................................... 11
How to Use
When using RC-7508M
Clock Adjustment .................................................................................... 12
Running Hot Water .................................................................................. 13
Setting Hot Water Temperature .............................................................. 14
Filling Up the Bath ................................................................................... 16
Confirmation Beeper On/Off ................................................................... 17
Other Setting Options ............................................................................. 18
Preventing Damage from Freezing ............................................................ 20
When Unused for an Extended Period ...................................................... 21
Regular Maintenance................................................................................... 23
Troubleshooting .......................................................................................... 25
Follow-up Service ........................................................................................ 29
Specifications .............................................................................................. 30

3
Prohibited Don’t
touch.
Don’t
disassemble
the equipment.
Don’t touch
with a wet
hand.
No flame.
High
Temperature.
To prevent damage to property and injury to the user, the icons shown below will be used to warn of
varying levels of danger.
Every indication is critical to the safe operation of the water heater and must be understood and
observed.
Potential dangers from accidents during installation and use are divided into the following four
categories. Closely observe these warnings; they are critical to your safety.
Other icons
Danger
Warning
Caution
Denotes content that may result in instantaneous fire, serious injury
and even death when ignored.
Denotes content that may result in fire, serious injury and even
death when ignored.
Denotes content that may result in bodily injury and physical
damage when ignored.
The content following this icon is necessary to understand for safe
and easy use of this water heater.
Remarks
Be sure
to do. Earth
Electric
Shock.
Danger
If you detect a gas leak:
1. Do not try to light any appliance
2. Do not touch any electrical
switch; do not use any phone in
your building.
3. Immediately call your gas
supplier from a neighbor’s phone.
Follow the gas supplier’s
instructions.
4. If you cannot reach your gas
supplier, call the fire department.
Icons warning of risk level
Important Safety Information-1
Do not use the water heater if
the intake/exhaust pipe is
displaced,has holes,or is
corroded.

4
If you detect abnormal combustion
or abnormal odors, or during an
earthquake, tornado or fire:
1. Turn off the hot water supply
2. Turn off the power to the water
heater
3. Turn off gas and water at the
main
4. Consult the nearest ANDREWS
WATER HEATERS agent
Check the temperature of the
running hot water before
entering the shower.
Check the temperature before
stepping into the bath tub.
Do not turn off the water heater or
change the water temperature while
someone is using.
Be sure the gas/power supplied
matches the gas on the rating plate.
Warning
Contact ANDREWS WATER HEATERS
before using with a solar pre-heater.
Contact a qualified service
technician for any necessary
repairs, service or maintenance.
This appliance is not intended for
use by persons (including children)
with reduced physical, sensory or
mental capabilities, or lack of
experience and knowledge, unless
they have been given supervision
or instruction concerning use of
the appliance by a person respon-
sible for their safety.
Children should be supervised to
ensure that they do not play with
the appliance.
Leave the proper clearance between
the water heater and nearby objects
(trees, timber, boxes with flammable
materials etc.).
Left side:
Min. 50mm Right side:
Min. 50mm
Do not place combustibles such as
laundry, newspapers, oils etc. near
the heater or the vent terminal.
Front:
Sug. 600mm*
Do not use combustible chemicals
such as oil, gasoline, benzene etc.
in the vicinity of the heater or the
exhaust vent terminal.
Sug.75 mm
from vent pipe*
Vent terminal
Upper:
Min. 50mm
Important Safety Information-2
Do not place or use a spray can near
the heater or the exhaust vent terminal.
*Indicates suggested clearances for
maintenance.
Do not place outdoors
Rain may enter the unit or
the burner fire may be blown
by the wind, causing mal-
function or fire as a result.
Outdoor
Consult the nearest ANDREWS
WATER HEATERS if the water heater
location needs to be changed.
For the safe usage.

5
Be sure to electrically ground the
unit.
Do not touch the power cord with
wet hands.
Keep power cord free of dust.
Do not use a broken or modified
power cord. Do not bind, bend or
stretch power cords.
Do not scratch, modify, or subject
them to impact or force.
Do not use the water heater for
other than hot water supply,
shower and bath.
Do not touch the exhaust vent
pipe during or immediately after
operation of the water heater.
Caution
Do not use hair spray or spray
detergent in the vicinity of the
heater.
Do not install in locations where
excessive dust or debris will be
in the air.
If this unit will be installed in a
salon or other location where hair
spray or aerosols will be used,
locate the unit away from where
these products are used.
Do not use condensate, discharged
from the drain pipe, for drinking or
for consumption by animals.
To prevent scalding.
The hot water in the equipment is a high
temperature immediately after the use of
the equipment.
To prevent burns or scalding, turn
off the power on/off button and wait
until the equipment cools before
performing maintenance.

6
Do not drink water that has been inside the
unit for an extended period of time. Do not
drink the first use of hot water from the
unit in the morning.
Clean the filter on the water inlet as fre-
quently as required by the quality of
your local water.
Keep the area around the unit clean.
If boxes, weeds, cobwebs, cockroaches etc. are in
the vicinity of the unit, damage or fire can result.
Do not install the equipment where the
exhaust will blow on walls or windows.
Treat hard, acidic or otherwise impure
supply water with approved methods to
ensure full warranty coverage.
Problems resulting from scale formation
are not covered by the warranty.
Check ignition during use and extinction
after use.
Do not disassemble the remote controller.
Do not use benzene, oil or fat detergents to
clean the remote controller.
This may cause deformation.
Do not splash water on the remote
controller. Do not expose the remote
controller to steam.
Do not locate the remote controller near stoves or
ovens, this may cause damage or failure.
If the mains electricity and gas are to be
turned off for any long periods during
severe weather, it is recommended that the
whole system, including the boiler, should
be drained to avoid the risk of freezing.
If it is snowing, check the exhaust gas vent
and exhaust vent terminal for blockage.
Remark
Important Safety Information-3
Do not discharge cold water from the hot
water tap when the power on/off button is off.
When discharging hot water, check to make sure
the ON/OFF is on.
When discharging cold water from the hot water
supply tap while the ON/OFF Button is off,
condensation will occur within the heat exchanger
causing poor combustion and damage to electrical
components may occur as a result.
In the case of single-lever water tap, discharge cold
water by completely turning the lever to the cold
water side.
Do not use parts other than those specified
for this equipment.
Preventing damage from freezing ( p.20 -22)
Damage can occur from frozen water within the
device and pipes even in warm environments.
Be sure to read below for appropriate measures.
Repairs for damage caused by freezing are not
covered by the warranty.
If you do not use the product for long time,
contact your nearest agency of ANDREWS
WATER HEATERS. ( p.21)
In order to prevent the freeze and bare possibility of
gas leakage.
Clean up the bathtub and the wash stand
frequently.
If the boiling scale remains, slight copper ion
contained in water reacts with fatty acid contained
in soap etc. and it may get discolored to blue.

7
Do not use water from hot springs, wells
and ground water.
A foreign object may attach to the piping in the
equipment or the piping may become eroded and
may cause water leakage depending on the water
quality.
The repair in this case will be implemented with
charge even within the guarantee period.
Condensate Drainage Blockage.
As safety feature, the water heater will stop working
if the condensate drainage becomes blocked. Dur-
ing freezing conditions period this may be due to the
forming of ice in the condensate drainage at the ex-
ternal part which locates out of the house.
Remove ice blockage by using of warm cloths
around the pipe, and press the Power On/Off Button
to turn off, then turn on again to reset. Then the wa-
ter heater should resume operation. Contact
ANDREWS WATER HEATERS, if the fault persists.

8
Cold water Cold water Gas Gas Hot water Hot water
Condensate
Combustion gas
About 200°C
About 200°C
Exhaust Exhaust
About 50°C
Conventional
type
Condensing
Gas Water
Heater
Water is heated
using the exhaust
gas which is about
200°C
.
Primary heat exchanger
Primary heat exchanger
Secondary heat exchanger
Drain Trap
Combustion gas
About 200°C
The condensing gas water
heater discharges condensate.
When heat from the exhaust gas is collected
within the secondary heat exchanger,
condensation occurs from moisture in the
exhaust gas and the resulting water is
discharged from the drain pipe (approx.
100cc/min maximum). It is not a water leak.
Do not plug or block the drain line as it must
always be allowed to freely flow.
Drain pipe
(Installation example)
Overview of Condensing Gas Water Heater
This water heater is a high efficiency, fully condensing appliance. Unlike a traditional water heater,
a condensing type captures heat from the exhaust gas and uses it to preheat the incoming cold
water as it passes through the secondary heat exchanger as illustrated below.
The condensing gas water heater
tends to show white steam.
After the exhaust gas passes through the
secondary heat exchanger, it becomes low in
temperature and moisture rich which tends to
produce steam at the vent discharge terminal.
This is a normal occurrence.
Condensate
comes out
from here.
During combustion, white
steam may often be seen.
This is normal.

9
General Parts
Internal Wall Mounted, Power Vent/Sealed Model
*The above illustration shows an example of installation.
The exact installation configuration may be slightly different.
Main Unit
Flue Collar
Burner on indicator
Water Supply Valve
Gas Supply Valve
Water Drain Valve (with Water Filter)
(Inside Water Inlet) ( p.24)
Intake pipe
Front Cover
If there is a problem with the unit,
a lamp will flash on the front of
the unit. ( p.28)
Drain Pipe
Discharges the
condensate.

10
(This page)
Names and Functions of Each Parts
Main Remote Controller (RC-7508M)
Display
Set Button
For other settings.
Speaker
Power On/Off Button
For turning the heater on
and off.
Selection Button
• Used to adjust the
temperature. ( P14)
• Used for other settings.
• Details are memorized
upon adjustment or
setting.
(This page)
The illustration below shows the remote controller display. What is actually displayed depends
on how the water heater is set.
Display
Timer Display
When the hot water tem-
perature is set between 60
- 80°C, “hi-temp” blinks for
10 seconds. ( P15)
High Temperature Display
(Eg.: 40°C)
Selection switches that can
be operated are indicated
by the bar display lighting
up or blinking.
Selection Bar Display
Temperature Setting
This is displayed when
the burner is on.
Burner On Display
(Eg.: 10:15)
Error Display
Error is displayed when
malfunction occurs.
(P28)
< Scroll display > to prevent the remote controller screen from burn-in
* In order to prevent the screen burn-in, about 10 minutes after
any remote control operation, the screen display begins to
scroll sideways.
* As soon as the remote controller is used again, the scrolling
stops.
Current time (when the clock
is set), the hot water tempera-
ture scrolls sideways.

11
Initial Operation
Before the first use of your water heater, make the following preparations.
Follow steps 1 through 4.
1Open the water supply valve.
Open a hot water fixture to confirm that
water is available, and then close the
fixture again.
3Open the gas supply valve.
Hot water fixture
2
Turn on the power.
CLOSED
4
OPEN

12
When using RC-7508M
Clock Adjustment
Press the
ON/OFF
button to turn it
“On”.
1
On this Display Operation Description
Press the
SET
button to change the
display until “time
set” is shown.
2
Use the  buttons
to adjust the clock.
3
< Completion of setting >
* When the
SET
button is pressed,
or the console is left untouched for
about 20 seconds, the settings
screen ends.
(Eg.: AM 10:15)
* The time changes in 1-minute
increments with each press on the
button, and then in 10-minute
increments if the button is kept
pressed down.
(Eg.: 40°C)
In the event of a power cut or after disconnecting the power supply, when the
power is restored, the clock on the display screen shows “0:00”, so the clock
needs to be re-set.
* The
ON/OFF
is lit.

13
On this Display Operation Description
1
2
Running Hot Water
When using RC-7508M
(Display example)
Check
Press the
ON/OFF
button to turn it
“On”.
* This is lit during combustion.
Turn on hot water.
Previous set temperature
(Eg.: 40°C)
Whenever using the hot water, such as when using the shower,
check the temperature shown on the remote controller first, and
then test the hot water temperature by hand.
Be especially careful if using hot water after previously using water at 60°C or above to prevent scalding.
While the shower is being used, no one other than the user
should change the temperature, the power switch must
not be turned “off”.
WARNING
WARNING
This is to prevent scalding if the temperature rises. Conversely, if the temperature drops or the
power switch is turned “off”, the user may be upset when the water suddenly becomes much colder.
Here
* The
ON/OFF
is lit.

14
On this Display Operation Description
1
2
Setting Hot Water Temperature
Use the
buttons to adjust
the temperature.
(Eg.: 40°C)
Press the
ON/OFF
button to turn it
“On”.
When using RC-7508M
While the shower is being used, no one other than the user
should change the temperature, the power switch must
not be turned “off”.
WARNING
This is to prevent scalding if the temperature rises. Conversely, if the temperature drops or the
power switch is turned “off”, the user may be upset when the water suddenly becomes much colder.
Here
* The
ON/OFF
is lit.

15
• When a high temperature is set, the readout on the
right is shown.
• Please check the temperature displayed before using
any hot water.
Be especially careful using any hot water after any
previous setting of between 60 - 80°C.
Approximate hot water conditions
Washing
dishes, etc.
Shower, hot water supply, etc. Hot water supply, etc. High temperature
37 38 39 40 41 42 43 44 45 46 47 48 50 55 60 65 70 75 80
Set the maximum temperature to suit your own preference. ( P18 and 19)
• Hot water temperatures are approximations, and may differ from actual temperatures depending
on external factors, such as the season and length of piping involved.
• When low temperatures are set (for washing dishes, etc.), if the ambient water temperature is
already quite high, it may be difficult to ensure the resultant water temperature is as per the
setting.
• When the hot water temperature is adjusted using thermostat-controlled water mixing valves, set
the temperature on the remote controller to about 10°C higher than that required to ensure the
appropriate temperature.
When setting high temperatures (60 - 80°C)
(Eg.: 60°C)
Temperature
display flashes for
about 10 seconds
to indicate high
temperature.
Here

16
On this Display Operation Description
1
2
Press the
ON/OFF button
to turn it “On”.
3
Filling Up the Bath
When using RC-7508M
Insert the bathplug into the plughole.
Turn on hot water.
(Display example)
Check
When the bath is full,
turn off the taps.
* Please set to the
highest temperature
when using
thermostat controlled
water mixing valves.
WARNING Check the bathwater temperature with your hand be-
fore getting into the bath.
To prevent scalding.
Preparation
* The
ON/OFF
is lit.

17
1
Confirmation Beeper On/Off
When using RC-7508M
Operation Description
Press the ON/OFF button for about five
seconds.< Completion of setting >
* Setting is possible regardless
of whether the power switch is
ON/OFF.
The remote controller will emit a sound when any button is
pushed. This sound can be muted if it is desired.
* Initial factory setting is with sound.

18
1
Other Setting Options
When using RC-7508M
Switching
scroll display
Scroll display ( P10) can be
switched on = “yes” or off = “no” .
Draining the unit This is set to drain the unit.
On this Display
2
= Initial setting < factory setting >
3
[Scroll display]
(P10)
no
yes
Scroll display is
turned on.
Scroll display is
turned off.
75°C
-
50°C
no
yes
Condition is suitable
for draining the unit.
( P21)
Stops draining
the unit.
48°C
-
40°C
(in 1°C increments)
80°C
[Draining the unit]
(P21)
[Maximum tempera-
ture setting]
(P15)
(in 5°C increments)