Anker Eufy G20 Series Dimensions

Eufy Customer Service Center
FAQs for eufy
Robotic Vacuum Cleaners
G20 Series
1

Catalog
Part 1: Product Introduction 3
1. What is Smart Dynamic Navigation?...................................................................................3
2. Can RoboVac G20 Series Clean My Entire House？.......................................................... 3
3. What are the Main Differences between G10, G20 and G30 Series?.................................3
4. How Long does G20 Take to Recharge and how Long does it Last?..................................5
Part 2: Instructions for Use 6
1. What to Do if My G20 Series RoboVac does not Return to the Charging Station?....….....6
2. What to Do if My RoboVac Gets Stuck under Furniture?.................................................... 8
3. What Can I Do If My RoboVac Keeps Getting Stuck on Carpets?......................................8
4. Parts Maintenance Schedule/Accessory Services on EufyHome App................................9
5. How Often Should I Clean or Replace Accessories of My RoboVac?…………………..…10
6. Tips for Charging and Using Your RoboVac G20 Series................................................... 12
7. Top FAQs about RoboVac Noise Related Issues.............................................................. 12
8. Top FAQs about RoboVac Charging Related Issues......................................................... 15
9. What Should I Do if RoboVac is Offline?...........................................................................18
10. Voice Alerts & Quick Solutions for G20 Series.................................................................19
2

Part 1: Product Introduction
1. What is Smart Dynamic Navigation?
With the Gyroscope and Accelerometer smart sensors, RoboVacs of Smart Dynamic
Navigation series (including G10, G20, G20 Hybrid, G30, G30 Edge/Verge/Hybrid) know
the direction and distance it moves and automatically determines its cleaning route,
following a Z-shaped path.
When the entire clean is finished, it will clean the edge and corner following the edge of
the house. After that, RoboVac automatically returns to the charging base.
2. Can RoboVac G20 Series Clean My Entire
House？
Before making a purchase, you might be concerned about whether the RoboVac G20
series can clean your entire house.
3

The total cleaning area coverage of the G20 can be roughly estimated by your total
house area or floor space. If a single floor of your house is below 180 sqm (2000 sq ft),
then G20 should not have any issues cleaning the entire floor.
With the Smart Dynamic Navigation, RoboVac G20 series will automatically determine
the cleaning route, by following a Z-shaped path. It cleans 4x4m areas one by one from
near to far. RoboVac G20 series will first clean the 4x4m area in front of the charging
station, and then clean the adjacent side. After RoboVac does a Z-shaped path, it starts
cleaning along the wall until the entire area is covered. Essentially, RoboVac G20 series
is much more efficient in its cleaning path compared with the eufy Bounce series.
Due to the smart dynamic navigation, G20 cleans the same area in less time compared
with the eufy Bounce series. All G series models support “Auto-return cleaning” feature
so when the initial cleaning cycle does not cover all the areas, they will return to the
charging base when the battery is lower than 20%, recharge until the battery level is
80% and then navigate back to the same spot where it has initially stopped to continue
cleaning the rest of the missing area.
3. What are the Main Differences between G10,
G20 and G30 Series?
eufy Smart Navigation Series includes G10 Hybrid, G20, G20 Hybrid, G30, G30 Edge, G30
Verge, and G30 Hybrid.
The G10 Hybrid comes with a nuzzle, it is suitable for hard floors only. The G20 series comes
with a stronger suction power (2500 Pa). The G30 series allows you to view a cleaning report
including the area cleaned and the total cleaning time.
4

4.How Long does G20 Take to Recharge and how
Long does it Last?
It takes about 5-6 hours to fully charge the G20 series. G20 has 4 suction modes, Quiet,
Standard, Turbo and Max. The running time is different if it is set to different suction
modes or running on a different floor. The below data would be for your reference.
Hard floor
Low-pile carpet
Quiet: 600Pa
120 Min
80 Min
Standard: 900Pa
86 Min
70 Min
Turbo: 1500Pa
68 Min
50 Min
Max: 2000Pa
45 Min
36Min
5

Part 2: Instructions for Use
1. What to Do if My G20 Series RoboVac does not
Return to the Charging Station?
Before troubleshooting, please see below information regarding in what kind of
situations will G series RoboVac fail to dock:
-Thick carpets with tassels or wool, or carpets throughout the room. Stuck in some
place/furniture/chair etc. Move the RoboVac manually during the cleaning process, the
charging station position may be shifted to another room due to these situations.
For G10, since it has one Gyroscope, it can only be used on the hard floors, so making
sure no carpet in the house would affect G10. We only recommend our customers to
use this model on hard floors.
-The charging base is not in an appropriate place: Make sure to install the charging
base in a proper location. There are no obstacles within 1m/3ft to the right and left side
and 2m/6ft from the front. Try not to put the charging station in the corner. If the house is
6

large, move the charging station to the middle.
-RoboVac stops with errors and voice alerts.
-Eliminate external interference factors: work on a very dark-colored carpet or under
direct Sunlight.
To troubleshoot, please refer to the following steps:
●Confirm whether you have a large carpet or a carpeted room in your house.
●Ensure the RoboVac and the charging base are not on a very dark-colored or
high-pile carpet.
●Make sure to install the charging station somewhere that is easily accessible and
against a wall.
●Clean the charging pins on both the charging base and bottom of the vacuum
with a dry clean cloth.
●Make sure you start the Auto Clean when the RoboVac is on/nearby the charging
station.
●Check if your Robovac was caught or gets stuck somewhere, or whether it
stopped with any errors/voice alerts, during the cleaning.
●If these do not help, enable the "Log Upload" feature in the EufyHome app, then
run the RoboVac 1-2 times. And contact eufy support for further assistance.
7

2. What to Do if My RoboVac Gets Stuck under
Furniture?
The lowest height RoboVac can pass under is decided by the machine height. The
height of Bounce series and Smart Dynamic Navigation Series is 2.87 in / 73 mm.
If the clearance under your furniture is around or very slightly above the machine height,
there is a chance that the RoboVac might get stuck.
The G20 series works with boundary strips. You could block off the RoboVac from the
areas with a boundary strip. Please contact support for the purchase link and instruction
of using the boundary strips.
3. What Can I Do if My eufy RoboVac Keeps
Getting Stuck on Carpets?
eufy RoboVac generally has no issues cleaning low to medium pile carpets with a
maximum height of 0.67in/17mm; however, RoboVac may be trapped if the carpet is
high pile with a maximum height exceeding 0.67in/17mm. Please verify the height of
your carpet to determine whether it’s a low, medium, or high pile carpet.
Note: For eufy RoboVac to successfully navigate across and clean an entire carpet, the
maximum height of the carpet must be less than 0.67in/17mm.
8

If your carpet exceeds the maximum height and traps the RoboVac as a result, please
place boundary strips around your carpet. The magnetic sensors on the RoboVac will
recognize boundary strips, and the RoboVac will not be crossing over the strips to clean
your carpet.
4. Parts Maintenance Schedule/Accessory
Services on EufyHome App
Parts Maintenance Schedule for eufy RoboVac
Depending on the model, the timeframe to clean a RoboVac and replace its consumable
parts, such as filters and brushes, will be different. Please refer to the following
information for both WiFi and non-WiFi RoboVac models.
For RoboVac models that support Parts Maintenance Schedule/Accessory
Services
Only G10 Hybrid, G20 series, G30 series, L70 series and X8 series support Parts
Maintenance Schedule/Accessory Services. The EufyHome app can keep track of this
for you and help remind you when it comes time to replace certain accessories.
Below are examples of several different RoboVacs and their part maintenance
schedules as shown on the EufyHome app. To get to this section, go to the EufyHome
app, press the image of the RoboVac > Top right menu > Accessory Services. If you tap
on an accessory, it will give you detailed information on how to replace the accessory.
9

5. How Often Should I Clean or Replace
Accessories of My RoboVac?
For optimal performance, follow the instructions below to clean and maintain your
RoboVac regularly. The frequency of cleaning/replacement will depend on your
usage habits with your RoboVac.
10

*Note: Only the RoboVac G10 Hybrid, G20 Hybrid, G30 Hybrid, and L70 Hybrid support
the mopping function.
11

6. Tips for Charging and Using Your RoboVac
G20 Series
Tips for Charging:
1. Fully charge it for 6 hours until the LED indicator shows a solid blue light. The
battery protection circuit prevents the battery from being overcharged so you can
keep the RoboVac on its charging base even after it's fully charged.
Tips for Using:
2. Before starting, remove power cords and other items from the floor that may
interfere with RoboVac's cleaning path. Otherwise, it may not be able to clean the
entire house efficiently.
3. After charging, start the RoboVac from its charging base to ensure the RoboVac
is able to successfully return to the charging base on its own.
4. It is not necessary to move the RoboVac manually. Its smart navigation
automatically determines the cleaning route by following a Z-shaped path.
7. Top FAQs about RoboVac Noise Related
Issues
What if my RoboVac runs with a loud noise?
You can try the general troubleshooting steps for noise issues and let us know what
happens:
- Remove the dust collector, clean the suction inlet, and check to make sure the filters
are properly aligned.
12

- With the dust collector removed from the unit, hold the vacuum upright with the
bumper facing up, the suction "hole" facing downwards. Shake out any debris that might
be stuck in the suction fans inside the machine.
- Reassemble the dust collector properly.
- Clean the brushes and wheels out.
- Remove the brush guard and rolling brush, run the vacuum without the 2 parts to see
whether the noise persists when running without the parts.
- Check whether there is a clicking sound if you spin the side brushes with your hands.
- The noise levels in higher suction levels (like in Max Suction) are louder than in
Standard Suction. Please cycle through the suction levels and adjust to Standard
Suction for a try.
What if my RoboVac has a rolling brush noise when it’s running?
To confirm whether the noise comes from the rolling brush part, please remove the
brush guard and rolling brush, and run the vacuum without the 2 parts. Let us know
whether the noise persists when the vacuum is running without the 2 parts.
If the vacuum runs quietly with the 2 parts unattached, please double-check whether the
rolling brush and brush guard are properly installed, whether the rolling brush is not
completely cleaned, or the rubber part of the brush guard / 2 ends of the rolling brush
are worn out.
Please send us pictures of the 2 rolling brush ends, the white connector on the vacuum
(where the rolling brush connects to the vacuum), and the brush guard, so we can
identify the cause for you. Here are the photos for your reference.
13

What if my RoboVac runs with a suction fan noise?
If the noise is not from the side brush motor nor the rolling brush, then it might be from
the suction fan.
You can refer to the following troubleshooting to have a try:
14

- Empty the dust collector, clean the suction inlet and air passage, and check to make
sure all 3 filters (blue prefilter, white high-performance filter, and black sponge filter) are
properly aligned in the right places.
- With the dust collector removed from the unit, hold the vacuum upright with the
bumper facing up, the suction "hole" facing downwards. Shake out any debris that might
be stuck in the suction area. Make sure there is air passing through that area after
starting the vacuum.
- Make sure the vacuum has not run over any liquids. If there are any parts that have
gotten wet, make sure they are completely dry before re-installing. If water went into the
suction fans, the internal parts would be damaged.
What if my RoboVac has a clicking noise in the side brush?
If there is a clicking sound when you rotate the side brushes manually (with the side
brushes on). It indicates that the noise is from the side brush motor. Replacing the side
brush motor could fix the issue.
8. Top FAQs about RoboVac Charging Related
Issues
Common charging-related questions about RoboVacs
Q: How long does it take RoboVac to charge from 0-100%?
A: About 5-6 hours.
Q: What does the status light on the charging base indicate?
A: When the charging base connects to AC power, the LED indicator on the charging
base is solid white.
15

Q: How to charge my RoboVac when used for the first time?
1. Attach RoboVac to the Charging Base by aligning its charging pins with the charging
pins on the base;
2. Fully connect the charging cable and the charging base to make sure the LED
indicator on the charging base is solid white;
3. Make sure the breathing orange indicator on RoboVac lights up when you charge it,
and then fully charge it until the indicator turns into solid blue.
Q: Can I leave the RoboVac on the charging base after it's fully charged?
A: You can put the RoboVac on the charging base though it's fully charged. The battery
protection circuit prevents the battery from being overcharged. Once the RoboVac is
fully charged, it will stop drawing power. In this way, the vacuum can be always ready to
go and cleans on schedule every day.
If you are leaving for a long time, like one week, it's recommended to unplug the adapter
and the charging base, and turn off the main power switch of your RoboVac for safety.
What if my RoboVac charges with a red indicator?
If your RoboVac shows a red light while charging, you can check the following:
- Reconnect the adapter to the charging base. Make sure the white power indicator on
the charging base lights up.
- Let the RoboVac dock on its own to make sure the charging pins are connected
properly.
- Unplug the battery from the vacuum, leave it for 5+ minutes, and reinstall the battery.
- Charge for 6+ hours to see if the breathing orange light turns to solid blue.
16

What if my RoboVac runs for a shorter time before returning to the charging
base?
The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
- Quiet suction mode (on hardwood floors): about 120 minutes of cleaning
- Standard mode (on medium-pile carpets): about 70 minutes of cleaning
- Max suction mode (on medium-pile carpets): about 36 minutes of cleaning
Please charge the vacuum for 6+ hours to ensure it's fully charged. A solid blue light
shows that it is fully charged. If the running time is way shorter than expected in the
related mode after fully charged, the issue might be with the battery. Replacing the
battery could fix the issue.
What if my RoboVac cannot power on?
To activate the machine, users have to turn on the main power switch first, then press
the start button on the top or on the remote.
If your RoboVac can be charged normally (showing solid blue light when fully charged)
but does not start up at all when you press the start/pause button, you can check the
following:
1. Make sure the main power switch (on the bottom of RoboVac) is turned on (in the "I"
position). Please see the pictures below. It’s different from the start/pause button on the
top. “I” stands for “on”, while “O” stands for “off”.
2. When toggle the switch button to the “I” position, you will hear a starting alert. If not,
maybe the switch is stuck by dust. You can flip it off and on a few more times, and at the
same time, tap the vacuum (vacuum bottom to the floor) to dislodge any dust that might
go into the switch.
17

What if my RoboVac beeps 5 times with a solid red light when on the charger?
When your RoboVac beeps 5 times with a solid red light while charging, the issue is
usually with the battery. You can follow the steps below for troubleshooting.
1. Reconnect the adapter to the charging base. Make sure the white power indicator on
the charging base lights up.
2. Let the RoboVac dock on its own to make sure the charging pins are connected
properly.
3. Unplug the battery from the vacuum, leave it for 5+ minutes, and re-install the battery.
4. Charge for 6+ hours to see if the breathing orange light turns to solid blue.
Is the Voltage of my RoboVac Universal?
Q: Is the voltage universal? Does RoboVac come with a charger for my region?
A: RoboVac works with voltages from 100 to 240V. A charger for the region it is sold in
is in the packaging. If you want to use your RoboVac in other countries, you will need to
use a plug adapter.
9. What Should I Do if RoboVac is Offline?
-Make sure RoboVac is turned on and the WiFi indicator light is showing a solid blue
light.
-Please open the EufyHome app and wait for 5 seconds to see if RoboVac comes back
online. Try controlling the RoboVac from the app to see if it works.
-Make sure your Wi-Fi router and phone work properly.
-If the issue persists, press and hold the start button on the RoboVac for 10 seconds
until the RoboVac beeps or makes a "reset WiFi" voice alert to reset RoboVac’s WiFi.
18

10. Voice Alerts & Quick Solutions for G20 Series
Voice Prompt
Cause & Quick Solution
Error 1: Front bumper stuck
Front bumper is stuck.
Tap it repeatedly to remove any dust;
if not, then move the device to a new position and
try again.
Error 2: Wheel stuck.
Check the wheel and move
it to a new position
Wheel may be stuck or trapped.
Clear any obstacles in the surrounding area and
check the wheel for any trapped dust. Move the
device to a new position and try again.
Error 3: Side brush stuck
Side brush may be stuck.
Please clean it and try again.
Error 4: Rolling brush
stuck. Remove and clean
the rolling brush
Remove the rolling brush, roller joint, roller brush
cover, and suction inlet to clean it.
Once cleaned, place the items back into the
device and try again.
19

Error 5: Device trapped.
Clear the surrounding area
Device is trapped.
Clear any obstacles in the surrounding area and
try again.
Error 6: Device trapped.
Place the device near the
position where the problem
occurred.
Device may be suspended in air.
Move it to a new position close to the original
position and try again.
If the device is still unable to start, clean the edge
sensor and try again.
Error 7: Wheel suspended.
Please move the device to
a new position
Wheels may be suspended in air.
Move the device to a flat surface and a new
position close to the original position then try
again.
Error 8: Low battery,
shutting down device.
Please charge your device
Low Battery; system will shut down.
Charge the device and try again.
Error 9: Magnetic Boundary
Strip detected. Move
device to a different area
(only for G30 Edge/Verge
with boundary strips)
Device is too close to a strong magnetic field or
strip.
Move the device to a different area and try again.
20