annke SANNCE N43SU User manual

Quick Start Guide

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Production Information
Thank you for purchasing our NVR! This manual is designed for the installation and operation of this product. You
can get more information about the features and functions of this product in details. Please read this manual
carefully before using. Please contact us if you have any questions.
Legal Disclaimer
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE
WHOLLY AT YOUR OWN RISKS. OUR COMPANY SHALL NOT TAKE ANY RESPONSIBILITES FOR
ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS;
HOWEVER, OUR COMPANY WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR
JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS
THE APPLICABLE LAW. OUR COMPANY SHALL NOT BE LIABLE IN THE EVENT THAT THIS
PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE
LATER PREVAILS.
Regulatory Information
FCC Information
Please take attention that changes or modification are not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
FCC Compliance: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct the interference at his
own expense.

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FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
EU Conformity Statement
This product and -if applicable -the supplied accessories too are marked with "CE" and comply therefore
with the applicable harmonized European standards listed under the EMC Directive 2014/30/EU, the LVD
Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU(WEEE directive): Products marked with this symbol cannot be disposed of as unsorted
municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the
purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see:
www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted
municipal waste in the European Union. See the product documentation for specific battery information. The
battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more
information see: www.recyclethis.info
Safety Instruction
These instructions are intended to ensure that user can use the product correctly to avoid danger or property loss.
The precaution measure is divided into “Warnings” and “Cautions”.
Warnings: Serious injury or death may occur if any of the warnings are neglected.
Cautions: Injury or equipment damage may occur if any of the cautions are neglected.
Warnings: Follow these safeguards
to prevent serious injury or death.
Cautions: Follow these precautions to
prevent potential injury or material
damage.

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Warnings
● Proper configuration of all passwords and other security settings is the responsibility of the installer and/or
end-user.
● In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation
and region. Please refer to technical specifications for detailed information.
● Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with 100
to 240 VAC or 12 VDC according to the IEC60950-1 standard. Please refer to technical specifications for detailed
information.
● Do not connect several devices to one power adapter as adapter overload may cause over-heating or a fire
hazard.
● Please make sure that the plug is firmly connected to the power socket.
● If smoke, odor or noise rise from the device, turn off the power at once and unplug the power cable, and then
please contact the service center.
Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
● Ensure unit is installed in a well-ventilated, dust-free environment.
● Unit is designed for indoor use only. Keep all liquids away from the device.
● Ensure environmental conditions meet factory specifications.
● Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of dropping it
may cause damage to the sensitive electronics within the unit.
● Use the device in conjunction with an UPS if possible.
● Power down the unit before connecting and disconnecting accessories and peripherals.
● A factory recommended HDD should be used for this device.
● Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or
equivalent type only. Dispose of used batteries according to the instructions provided by the battery manufacturer.

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Content
Chapter 1 Description of Panels....................................................................................................................................1
1.1 Front Panel.......................................................................................................................................................1
1.2 Rear Panel........................................................................................................................................................1
Chapter 2 Installation and Connections........................................................................................................................ 2
2.1 NVR Installation..............................................................................................................................................2
2.2 Hard Disk Installation..................................................................................................................................... 3
Chapter 3 Menu Operation............................................................................................................................................ 4
3.1 Menu Structure................................................................................................................................................ 4
3.2 System Login...................................................................................................................................................5
3.3 Using the Setup Wizard...................................................................................................................................5
3.3.1 Guide.................................................................................................................................................... 5
3.3.2 Time—Language Configuration.......................................................................................................... 6
3.3.3 Network Test.........................................................................................................................................6
3.3.4 Install Mobile App and Add Device.....................................................................................................7
3.4 Network Setting...............................................................................................................................................7
3.5 Add IP Cameras............................................................................................................................................... 8
3.6 Recording Setting.......................................................................................................................................... 11
3.7 Playback.........................................................................................................................................................12
3.8 Backup........................................................................................................................................................... 13
3.9 Alarm Setting.................................................................................................................................................14
3.9.1 Motion Detect.....................................................................................................................................14
3.9.2 Video Blind.........................................................................................................................................15
3.9.3 Video Loss.......................................................................................................................................... 15
3.9.4 Abnormality........................................................................................................................................16
3.10 Email Setting............................................................................................................................................... 16
Chapter 4 Remote Control...........................................................................................................................................18
4.1 Accessing by Web Browser...........................................................................................................................18
4.2 CMS...............................................................................................................................................................21
4.3 Accessing by Mobile Phone.......................................................................................................................... 22
4.3.1 iPhone / iPad.......................................................................................................................................22
4.3.2 Android............................................................................................................................................... 23
Chapter 5 FAQ & Troubleshooting............................................................................................................................. 24

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Chapter 1 Description of Panels
1.1 Front Panel
Detailed information for the front panel button:
Notes: This is for reference only, some components may not be included. This description applies to several
models and the connection methods are similar in spite of the different appearance.
1.2 Rear Panel
Icon
Function
The indicator is on when power on
IR
To receive remote commands
CH-
To shift down
CH+
To shift up
ESC
To cancel or return to the previous step
ENTER
To ensure or enter into the next step

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Detailed information for the rear panel:
Notes: This is for reference only, some components may not be included. This description applies to several
models and the connection methods are similar in spite of the different appearance.
Chapter 2 Installation and Connections
2.1 NVR Installation
During the installation of the NVR:
1. Use brackets for rack mounting.
SN
Name
SN
Name
SN
Name
1
Camera input
2
VGA output
3
HDMI port
4
USB port
5
RJ45 port
6
RS-485 input port
7
Power socket
8
GND port

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2. Ensure there is ample room for audio and video cables.
3. When installing cables, ensure that the bend radius of the cables are no less than five times than its diameter.
4. Allow at least 2cm (≈0.75-inch) of space between racks mounted devices.
5. Ensure the NVR is grounded.
6. Environmental temperature should be within the range of -10ºC to 55ºC, 14ºF to131ºF.
7. Environmental humidity should be within the range of 10% to 90%.
2.2 Hard Disk Installation
NVR system should be installed a 3.5 or 2.5 inches SATA internal hard drive for recording (2.5 inches SATA needs
a bracket to hold the HDD). The system shows the real-time viewing interface, but you can’t record or playback
without installing the hard drive.
①disassemble the screw ②disassemble the cover ③fix the screw of hard disk
④fix the screw of hard disk ⑤connect the data wire ⑥connect the power wire
⑦cover the machine ⑧fix the cover

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► Connect the data wire and the power wire to the corresponding port of the hard disk
Notes: Please turn off the power before you install the hard drive. You can skip this step if you has installed the
hard drive on your DVR in advance.
Chapter 3 Menu Operation
3.1 Menu Structure
[Main Menu]: Open the Main Menu.
[Guide]: Select to open the Startup Wizard.
[Quick set]: Enter into the IP channel configuration wizard.
[Record Mode]: Select recording modes between Schedule, Manual and Stop.
[PlayBack]: Play back recordings.
[PTZ Control]: Control the PTZ cameras.
[High Speed PTZ]: Enter into controlling the high speed dome camera.
[Color Setting]: Enter into setting the color parameters(Brightness, Contrast, Hue...)
[Output Adjust]: Adjust the output settings.
[Logout]: Click to logout, shutdown or reboot the system.
[Leave Full Screen]: Enter into leaving the full screen display mode.

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3.2 System Login
1. Login: Log in to the system by inputting your user name and password (Default user name is “admin” and the
default password “null” means you needn’t input the password, just keep the password box blank, you can click
“OK” to login directly).
2. Change Password: Enter “Main Menu”>“Advanced”>“Account” to modify the password.
3. Forget Password: We need you to provide the date of the NVR and the label shows model at the bottom of the
NVR to us if you forgot the password, and then we will send super password to you.
3.3 Using the Setup Wizard
3.3.1 Guide
Click “Guide” to enter into the configuration wizard.

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3.3.2 Time—Language Configuration
You can enter “Guide”, and click “Next” to go to this interface.
[Time Zone]: Set and select the time zone.
[System Time]: Set the system data and time.
[Date Format]: Choose the data format: YMD, MDY, DMY.
[Date Separator]: Choose list separator of the data format.
[Time Format]: Choose time format: 24-hour or 12-hour.
[Language]: Select the language you want. Such as English, French, Portuguese, Russian, Italian, S-Chinese,
T-Chinese, Spanish, Thai, Greek, Japanese, German, Polish.
3.3.3 Network Test

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You can enter “Guide” , and click “Next” to the next step, and then click “Next” again go to this interface. When
you connect the NVR to router by using an Ethernet Cable, if there is “Test Gateway.......ERR” shows up, click
“Retry” make it turns to “Test Gateway......OK”. Make sure “Test Gateway”, “Test network”, “Test DNS” are
“OK”, which means your device has been connected to the network properly, and then you can view all cameras
image remotely on the computer and mobile phone.
3.3.4 Install Mobile App and Add Device
1. Install Mobile App
You can enter “Guide” to go to this interface. Scan the QR code of “APP” below to download mobile app from
App Store or Google Play.
2. Add Device
Scan the QR code of “Serial No” below to add your device by the “XMEye” app on your mobile phone.
3.4 Network Setting
Go to NVR’s “Main Menu”>“System”>“Network”, click and check “DHCP Enable”, and then you will get an
IP Address as shown in the figure below.
*Notes: Make sure you have a router and high-speed network connection. Connect your NVR to the router by
using the Ethernet cable. Make sure your network speed come up to 1Mbps at least in order to get the best video

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recording.
Go to NVR’s “Main Menu”>“Net Service”>“Cloud”, make sure your NVR has a high-speed network connection,
the “Cloud” will be “Connected” , and click “OK” to save your setting, as shown in the figure below.
Go to NVR’s “Main Menu”> “Info”> “Version”> “Serial No” to check your “Serial No”. It’s a combination of
16 characters and numbers, as shown in the figure below.
3.5 Add IP Cameras
Before adding the camera, make sure the IP camera supports Onvif protocol and the resolution of IPC
must be less than or equal to the resolution of NVR. Before you can get a live view or record of the video, you
should add the IP camera to the device. Please make sure the network connection is valid and correct.

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Steps:
1. Connect NVR and IP camera into the same router respectively by using the network cable, make sure they are
in the same LAN (It connects to the router through wifi if it is a wifi IP camera, not through the Ethernet cable).
2. Connect NVR to the monitor.
Method 1: Right-click the mouse will pop up the quick menu, click “Quick Set” enters into the interface of mode
selection to add the IP camera, then tick and click “Add” the channel you want to add the IP camera, click
“Apply” to save the setting.
Method 2: Right-click the mouse will pop up the quick menu, click “Guide”> “Time-Language
Configuration”> “Network Test”> “Install Mobile App ”> “Add Devices”> “Mode Selection” enters into the
interface of mode selection to add the IP camera. There are three modes: Quick set,Auto-connected mode,
Manual mode, as shown in the figure below.
Please select “Quick set” or “Auto-connected mode”, and click “Next” enters into the interface of adding the IP
camera, then tick and click “Add” the channel you want to add the IP camera, click “Next” and “OK” to save the

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settings, as shown in the figure below.
Method 3:
1. Go to NVR’s “Main Menu”> “System”> “Digital”> “Channel Type” to the interface of adding IP camera, for
example, you can tick the sixth option, it will connect to 4 NVR and 4 IP cameras. System will reboot after you
change the NVR to IP mode, as shown in the figure below.
2. Click the icon “+” in the middle.
3. Click search, select the camera, click “Add”, input the user name and password of IP camera, and then click
“Apply” to save the setting, as shown in the figure below.

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4. Check connection status. Click “Exit”. Live video appears.
If you find status is connected but there is still no image, please go to NVR’s “Main Menu”> “System”>
“General” to change video standard or reboot NVR to have a try.
3.6 Recording Setting
Steps:
1. Make sure hard disk has been installed in advance, and then go to NVR’s “Main Menu”>“Info”>“HDD Info”
to confirm that the status of hard disk is “Normal”.
2. Go to NVR’s “Main Menu”>“Record”>“Record Configuration” to go to the interface of recording setting.
The system will keep recording all day long when you set the recording time for 24 hours. Select and check
“Regular”(Schedule recording), “Detect”(motion detection recordings),“Alarm”(other alarm recordings like video
loss recordings) and click “OK” to save, as shown in the figure below.
[Channel]: Select the corresponding channel number to set the channel.

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[Redundancy]: Click and check this option to double backup the file. Every video file will be duplicated to saved
in two hard disks drive instead of one if your system supports installing two hard drives. Make
sure that there are two hard disks installed. One is read-write disk and the other is redundant disk.
[Length]: Set the time length of each video file. 60 minutes is the default value.
[PreRecord]: Record 1-30 seconds before the action. (time length is decided by the code stream)
[Record Mode]: Set video state: schedule, manual or stop.
[Period]: Set the time section of common recording, The recording starts in the set range only.
[Record Type]: Set recording type: regular, detect or alarm.
3.7 Playback
Two methods for you to playback the video files in the hard drive.
1. Right-click and then select “Playback” in the menu structure on your desk.
2. Enter “Main Menu”>“Record”>“Playback”.
The video has been recorded in “Regular”, you can click “ ” button to playback the video files when the
channel number and the time bar turns green, as shown in the figure below.
1. The date in blue represents there is video record, you can choose to playback.
2. Select the channels shows green to playback.

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3. Select the time bar shows green to playback (Green represents regular recording).
4. You can click “ ” button to playback the video files.
3.8 Backup
Go to NVR’s “Main Menu”>“Record”>“Backup”, you can backup the video files to external storage. Plug the
USB drive into the USB 2.0 port, as shown in the figure below.
Click “Backup” button will pop up a dialog box. You can select the backup files according to the“Type”,
“Channel”,“Start Time”, “End Time”. Add your files, select “Backup format”(AVI or H.264) and click “Start”,
as shown in the figure below.

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[Type]: Select the corresponding type (“All”, “Alarm”, “MD”, “Alarm/MD”, “Manual”, “General” ) to backup.
[Channel]: Select the corresponding channel to backup.
[Start Time]: Select time to start backup.
[Start Time]: Select time to end backup.
Click “OK” when you get the message of “Backup finished”, then you can plug the USB drive out. You need to
install the APP “Displayer” in the CD to play the video on the PC.
3.9 Alarm Setting
Go to NVR’s “Main Menu”>“Alarm” to go to the interface of Alarm setting. Alarm functions include: motion
detect,video blind, video loss, alarm input and alarm output, as shown in the figure below.
3.9.1 Motion Detect
Steps:
1. Go to NVR’s “Main Menu”>“Record”>“Record Configuration” to tick “Detect”.
2. Go to NVR’s “Main Menu”>“Alarm”>“Motion Detect” to go to the interface of Motion Detect. Click and
check “Enable”, select “Channel”, “Sensitivity”, “Period”, “Alarm Out”, “Record Channel”, “Buzzer”, “Send
Email” according to you needs, and then click “OK” to save, as shown in the figure below.

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When system detects the motion signal that reaches the set sensitivity, the motion detect alarm is on and the
linkage function will be turned on.
3.9.2 Video Blind
Steps:
1. Go to NVR’s “Main Menu”>“Record”>“Record Configuration” to tick “Alarm”.
2. Go to NVR’s “Main Menu”>“Alarm”>“Video Blind”go to the interface of Video Blind. Click and check
“Enable”, select “Channel”, “Sensitivity”, “Period”, “Alarm Out”, “Record Channel”, “Buzzer”, “Send
Email” according to you needs, and then click “OK” to save, as shown in the figure below.
When the video image is influenced by the environment such as in the dim lighting conditions or reaching the
setting sensitivity parameter, the camera mask function and the linkage function will be turned on.
3.9.3 Video Loss
Steps:
1. Go to NVR’s “Main Menu”>“Record”>“Record Configuration” to tick “Alarm”.
2. Go to NVR’s “Main Menu”>“Alarm”>“Video Loss” to go to the interface of Video Loss. Click and check