Antelope 10MX User manual

10MX User Manual Page 2
USER MANUAL
CONTENTS
BEFORE YOU BEGIN 3
MANDATORY ONLINE ACTIVATION 4
ACTIVATE YOUR PRODUCT WARRANTY 5
FRONT PANEL EXPLAINED 7
REAR PANEL EXPLAINED 8
CONTROL PANEL 9
CUSTOMER SUPPORT INFORMATION 11
MY ANTELOPE AUDIO PRODUCT ISN’T WORKING. 12
LIMITED WARRANTY POLICY 13
TECHNICAL SPECIFICATIONS 21

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BEFORE YOU BEGIN
Thank you for purchasing the 10MX Rubidium Atomic Clock from Antelope Audio! 10MX is
the premier member of the Isochrone product line. It offers the most stable clocking
reference available for audio professionals and is perfectly suited for mastering, mixing,
post-production, live sound and film-scoring applications.
10MX employs the latest advancements of Antelope Audio’s industry-leading Atomic and
Acoustically Focused Clocking (AFCTM) Technologies to maintain digital audio system
stability and preserve the highest level of sonic integrity.
The Antelope Audio 10MX multiple atomic outputs allow up to 10 devices to be clocked
simultaneously over BNC Outputs of 10MHz. The unit can also be used as a master clock
with 4 outputs up to 768 kHz via BNC, 2 via AES and 2 via S/PDIF. The intuitive software
control panel enables flawless management, connecting via a USB port. This complete
world-class solution is conveniently housed in an elegant 1U chassis.
Should you ever find yourself struggling, do not hesitate to contact our Customer
Support team over phone, live chat and our ticket system. You can also visit Antelope
Audio on YouTube and explore our video tutorials or join the Antelope Audio
Users Facebook group and ask for advice. The Knowledge Base is also a good source of
information.
Enjoy working with 10MX!
Best wishes,
Team Antelope

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MANDATORY ONLINE ACTIVATION
Please note that the mandatory device activation procedure requires an active Internet
connection on your computer. Activating an Antelope device offline is not possible.
Step 1: Install the 10MX Launcher/Control Panel (macOS & Win)
Download and install the 10MX Launcher/Control Panel application for Windows or macOS
from here.
Open and install the Launcher/Control Panel by following the steps in the installation
wizard.
Step 2: Activate your 10MX
Once the installation is completed, start the application. You will be prompted to create an
Antelope ID directly from the application. Fill out the necessary information and click
Continue. If you already have an active Antelope ID, click on Use existing Antelope ID.

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Bear in mind, that your Antelope ID is different and has no relation to your user profile on
www.antelopeaudio.com.
Sign in using your credentials. If you have just created your Antelope ID, do not forget to
activate it using the link in the e-mail you have just received.
After successfully signing in your Antelope ID, you will be asked to fill in additional
information concerning your recent purchase.
Once you have filled in the required information, click Done. You can now begin using your
10MX.
ACTIVATE YOUR PRODUCT WARRANTY
You will be required to activate your product warranty from the My Warranty tab in My
Antelope Account. To activate your product, click on the text that sends you to the page
where you can add a custom warranty.

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On the following screen you will be asked to enter information about your new device and
to attach your warranty. Select your device from the list under Device type and add a
serial number. You can find it on the back side of your device’s rack ears. After entering the
serial number enter the date of purchase.
The last step is to attach your warranty. You can add multiple files (up to five) by using the
plus sign. Acceptable formats are .pdf, .jpg, .png, .jpeg, .heif, and the size limit is 7 MB per
file. Once you have completed the steps click Add Warranty.
After successfully completing the process, you can click on View Warranty to see if your
file has been uploaded correctly.

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FRONT PANEL EXPLAINED
Power Button
Toggles standby / operation state. When the device is powered on an illuminated ring will
glow around the power button.
Word Clock Lock Indicator
Indicates if the 10MX is locked to an external source.
Atomic Clock Indicator
Indicates that the Atomic Module is engaged and warmed up. When the device is powered
on, this icon will pulsate during the warm-up state as the Rubidium Oscillator is heating up.
When the device is fully warmed, the LED will glow steadily.
Sample Rate Indicator
Indicates the current sample rate of the master clock. When using DA mode, the indicator
blinks if no source is present.
Sample Rate Selection Knob
Use to cycle through the available sample rates. Press to select the sample rate of your
choice. Press and hold to enter/exit DA mode.

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REAR PANEL EXPLAINED
AC Power Connection
The IEC connection supports inputs of 100 – 240 V~. This lets the device automatically
accommodate mains voltages in any country.
Word Clock Input
BNC Connector used to accept World Clock reference.
Atomic Clock Outputs
BNC Outlets for the 10MHz Atomic Clock signal. For best results, cables should not exceed
6 meters (20 feet) in length. Longer cables will work but may result in increased jitter and
clock errors.
WC Outputs
Word Clock outputs. The sample rate of these outputs always matches the sample rate
shown on the front panel frequency display.
S/PDIF Output
These outputs provide S/PDIF clocking reference up to 192 kHz.
AES/EBU Outputs
These outputs provide AES/EBU clocking reference up to 192kHz.
USB Connector
Allows connection to PC and MAC for Control Panel control and firmware updates. The PC
/ Mac control panel application can be found here.

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CONTROL PANEL
The PC/Mac Control Panel application acts as a remote control and firmware updater for
10MX. It offers the following functionality:
1. Power Button
Toggle the unit on or off.
2. Clock Source Selector
Choose the clock source. 'Oven' is the internal clock. 10MX can also receive timing
reference over S/PDIF, AES/EBU and Word Clock connections.
3. Sample Rate Selector
Choose the device sample rate.
4. Word Clock Lock Indicator
Indicates if the 10MX is locked to an external source.

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5. Atomic Clock Indicator
Indicates that the Atomic Module is engaged and warmed up. When the device is powered
on, this icon will pulsate during the warm-up state as the Rubidium Oscillator is heating up.
When the device is fully warmed, the LED will glow steadily.
6. Screen Brightness Slider
Adjust the unit's screen brightness.
7. Help Button
Displays Control Panel version, hardware version, device serial number, and firmware
version. You can also launch the Firmware Update wizard to check for and initiate firmware
updates.

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CUSTOMER SUPPORT INFORMATION
Antelope Audio Customer Support can be reached by the following means:
Online
Visit support.antelopeaudio.com
Phone
We are there for you around the clock, 21 hours/day, Monday to Friday.
North America [phone]:00 a.m. – 10:00 p.m. (EST)
International [phone]:00 a.m. – 03:00 a.m. (GMT)
Pour le Support francophone: [phone]:00 a.m. - 17:30 p.m. (GMT+1)
Live Chat
Live Chat is available during the following hours Monday to Friday
International 06:00 a.m. – 06:00 p.m. (GMT)
Note: If you’re trying to reach us outside working hours, we advise you to file a ticket in
our customer support system or leave a voice message.
Additional Resources
•The Antelope Audio YouTube channel is home to various tutorial videos
and endorser content which you may find helpful and inspiring.
•The Antelope Audio Users Facebook group lets you interact with fellow
users and some of our employees. Note, however, that it is not meant to be a
support group. Please contact our customer support team for such inquiries.
•The Knowledge Base in our Customer Support section is an often-
overlooked source of troubleshooting information, answers to commonly asked
questions and Antelope know-how.

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MY ANTELOPE AUDIO PRODUCT ISN’T
WORKING.
WHAT SHOULD I DO?
If you can't find a solution on your own, please get in touch with us so we check if you are
having a hardware-related issue. If this is the case, we'll guide you through the repair
process. If the product should be returned, a RMA number will be issued so we can begin
the procedure.
What's an RMA number?
Issuing a RMA (Return Merchandise Authorization) number is required for any factory
service or repair procedure. Please, don't attempt to send us your device without receiving
a RMA number first, as the device will be returned and not serviced.
How do I get an RMA number?
The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit
support.antelopeaudio.com and get in touch.
After your RMA has been issued, you will receive an email with instructions on how to
proceed.
RMA shipping information
Alongside the product you are returning please, include a letter containing your full name,
shipping address, RMA number issued by our technical support team and a note with a
short information about the technical issue.
Please use the original box if possible, because a worn out one will surely not protect your
product sufficiently on its way to the Antelope Audio HQ. Additional cushioning materials in
multiple layers between the unit and the box walls to prevent from shock, vibration and
various tears and scratches.

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Please remove any labels or old shipment markings it may have and ensure you add your
shipping address inside the box in case the original shipment label becomes illegible during
transportation.
The shipping costs are covered by the owner of the product. Antelope Audio will not cover
any local customs charges.
We recommend using a courier service of your choice (e.g. DHL, UPS, FedEx). The package
should be insured for its real value, marked as fragile and a tracking number should be
provided. We do not recommend using standard mail delivery services.
Please, don't forget to add the RMA number, issued by the Antelope Audio technical
support, on all shipping paperwork.
Antelope Audio cannot be held responsible for undelivered packages – lost or damaged on
the way to the Antelope Audio HQ. For damage claims, please contact your shipping
service provider of choice.
Antelope Audio cannot cover any repair costs for product damages due to poor packaging.
LIMITED WARRANTY POLICY
This is a non-transferable voluntary Limited Product Warranty provided to end-customers
who have purchased Antelope Audio-branded hardware product (hereinafter referred to as
“Product”) from an authorized Antelope Audio re-seller.

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For customers covered by consumer protection laws or regulations in their country of
purchase or, if different, their country of residence, the benefits conferred by Antelope
Audio's Limited Warranty are in addition to, and not instead of, rights and remedies
convened by such consumer protection laws and regulations and it does not exclude, limit
or suspend buyer’s rights arising from consumer law. Consumers have
the right to choose whether to claim service under the Antelope Audio Limited Warranty or
under their consumer law rights.
All claims made under the Antelope Audio Limited Warranty will be governed by the terms
set out in this warranty document.
Warranty Coverage
Antelope Audio warrants that the Product will be free from defects in material and
workmanship for the period of 1 (one) year commencing on the date of purchase of
Product by end-customer from authorized Antelope Audio’s re-seller.
Except where explicitly prohibited by applicable local law, this warranty is limited to the
original purchaser and is non-transferable. This warranty provides you with specific legal
rights, and you may have additional rights that vary under local laws.
In general, this warranty means your Antelope Audio hardware product will operate in
accordance with published technical specifications, as specified by its data-sheet, and in
the operating environment for which it was intended for the length of the warranty period.
This version of the warranty applies to products purchased on or after January1,2018. For
prior versions of the Antelope Audio limited warranty, please contact customer service.
Limited Factory Refurbished (B-stock) Warranty
Antelope Audio warrants products sold as “B-stock, Factory Refurbished or Open Box” to
be free from defects in materials (unless otherwise stated in product description) and
workmanship. Only products purchased from an authorized dealer or directly from
Antelope Audio are covered by this Warranty.

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The Limited Factory Refurbished (B-stock) Warranty is valid for the period of 6 (six)
months, commencing on the date of purchase of Product, if local regulations do not
require otherwise.
All warranty terms contained hereunder apply also to the B-stock Warranty, unless
otherwise specified.
Remedies
Antelope Audio’s entire liability and your exclusive remedy for any Antelope Audio Product
that is not operating in accordance with its published technical specifications is at
Antelope Audio’s discretion:
1)to repair the Product at Antelope Audio’s expense using new or equivalent-to new
refurbished parts in good working condition; or
2)to replace the Product at Antelope Audio’s expense with a product with equivalent
functionality formed from new and/or equivalent-to new refurbished parts in good working
condition, or
3)to refund the price paid. Should Antelope Audio decide to refund the price paid, it may
deduct from the paid Product’s price any damages caused to the Product; where, within
fourteen (14) days of the expiration of the warranty period,(i) Antelope Audio has received
written notice of any nonconformity;(ii) after Antelope Audio’s written authorization,
customer has returned the nonconforming product to the designated place; and
(iii)Antelope Audio has determined that the Product is nonconforming and that such non
conformity is not the result of any of the exclusions designated below.
These warranty obligations are conditioned upon the hardware being returned to the
original place of purchase, or another place as directed by Antelope Audio, with the original
sales receipt attached. You will be required to pay shipping and handling charges for
returning the product. You may be required to pay any other applicable tariffs, duties,
taxes, or other fees with regard to returning the products.

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Any repaired or replacement Product will be warranted for the remainder of the original
warranty period.
Obsolete or Discontinued Products
An obsolete or discontinued product will be repaired or replaced with the same product if
available. If Antelope Audio is unable to replace your obsolete or discontinued product with
the same product, Antelope Audio will replace the obsolete or discontinued product, in its
sole discretion, with a product having similar function and capacity.
Exclusions
This warranty does not cover problems or damage resulting from, but not limited to, any of
the following: (i)Wear and tear associated with normal use; (ii)Any modification,
abuse, accident, disassembly, misapplication, misuse, negligence, acts of God, accident;
(iii)Unauthorized repair or attempted repair by anyone other than Antelope Audio or
someone authorized by Antelope Audio to do warranty work; any unauthorized repairs will
void this warranty(iv)Any improper operation, maintenance or installation, including any use
not in accordance with any supplied product instructions; (v)Connection to any improper
voltage supply; (vi)Use of consumables or spare parts not supplied by Antelope Audio,
except where such restriction is prohibited by applicable local law; (vii)Any other cause
which does not relate to a Product defect in materials or workmanship.
The warranty does not apply to any Products which have been subject to misuse, neglect,
accident or modification or which have been soldered or altered such that they are not
capable of being tested under normal test conditions.
This warranty does not cover (i) any counterfeit products, i.e. Products that Antelope
Audio, at its sole discretion, determines were not manufactured by Antelope Audio or any
of its authorized manufacturing partners; (ii) Products purchased from a person or entity
which is not an authorized dealer or re-seller of Antelope Audio; (iii)Product sold “as is” or
“with all faults”, to the extent permitted by local law.
This warranty is not valid in case any manufacturer label(s), serial numbers, date stamp(s)
or warranty sticker(s) has been altered or removed from the Product.

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Limitation of Liability
ANTELOPE AUDIO SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT,
OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO
LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR
COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR
PRODUCT EVEN IF Antelope Audio HAS BEEN ADVISED PREVIOUSLY OF THE
POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation
of special, indirect, incidental or consequential damages, so this limitation or exclusion may
not apply in your jurisdiction.
ANTELOPE AUDIO WILL NOT ASSUME OR AUTHORIZE ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH ITS PRODUCTS.
Data Recovery
In the event of data loss using Antelope Audio storage devices, Antelope Audio is not
responsible for backing up or recovering any data that you may have lost.
No Other Warranties
No Antelope Audio employee, dealer, re-seller, or other agent is authorized to make any
modification, extension, or addition to this warranty.
How to Make a Warranty Claim
Valid warranty claims should be processed through your point of purchase. Please also
verify the return policy directly with the retailer where you purchased your product. Any
warranty claims that cannot reprocessed through your original point of purchase should be
addressed directly to Antelope Audio. Our customer service contact information can be
found on the web or in the documentation included with your Product.
Returning Your Product

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In the event that you need to return your Antelope Audio products for repair or
replacement, Antelope Audio will provide you with a Return Merchandise Authorization
Number (RMA#) as well as return instructions. Do not return your product without prior
approval from Antelope Audio. Any product returned without a valid unique RMA# will be
refused and returned to the sender at the sender’s expense. To avoid problems at the time
of receipt, clearly write your RMA# on the outside of the package and include a copy of
your RMA confirmation-mail within the package.
In certain situations, for in-warranty units, we may (entirely at our opinion) offer you a
temporary replacement unit, provided that we have such on stock in your state. To request
a temporary replacement unit, a valid credit card must be provided to secure the new
replacement unit for shipping prior to Antelope Audio receiving the defective one.
Request a Return Material Authorization Number (RMA#)
Please follow these steps to obtain an RMA number:
(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For
business to business (B2B) / Direct customers of Antelope Audio please email us at
[email protected]
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc).
Antelope Audio will provide you with the RMA number within 2 working days as of the claim
submission date.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify
the specific return address you must use when sending your RMA package. Any packages
received at an unauthorized location may be refused and returned to the sender at the
sender’s expense.
Products Lost or Damaged During Transit

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The original packaging material should be used to pack the product for return; if the
original packaging is not available, you should use such materials that provide the same or
greater protection to the product. All packages that arrive with any external damage or
appear inadequately packed will be refused and returned to the sender at the sender’s
expense. We are not responsible for damage incurred during shipping to our RMA receiving
locations or for lost or stolen products.
Company information
Antelope Audio is the trade name, under which the company Elektrosfera ltd., registered
under the legislation of the Republic of Bulgaria with UIN: 131052590, is doing business and
is worldwide known. Elsewhere in this document where the trade name Antelope Audio is
used shall refer to Elektrosfera ltd., with address of management: Tsarigradsko Shose
Blvd., 7th km, Building of BIC IZOT, floor 6, Mladost region, Sofia, Bulgaria.
If any term hereunder is held to be illegal or unenforceable, it shall be severed from this
warranty and the legality or enforce ability of the remaining terms shall not be affected.

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SAFETY NOTES
To reduce the risk of electrical shocks, fire, and related hazards:
●Do not remove screws, cover, or cabinet. There are no user serviceable parts inside.
Refer servicing to qualified service personnel.
●Do not expose this device to rain, moisture or spillover of liquid of any kind.
●Should any form of liquid or a foreign object enter the device, do not use it. Switch
off the device and then unplug it from the power source. Do not operate the device
again until the foreign object is removed, or the liquid has completely dried and its
residues fully cleaned up.
●Do not handle the power cables with wet hands!
●Make sure the device is switched off when plugging/unplugging it to/from the
power source.
●Avoid placing things on the cabinet or using the device in a narrow and poorly
ventilated place which could affect its operation or the operation of other closely
located components.
●If anything goes wrong, turn off the device first and then unplug the power. Do not
attempt to repair the device yourself. Consult authorized service personnel or your
dealer instead.
●Do not install near any heat sources such as radiators, stoves, or other apparatus
(including amplifiers) that produce heat.
●Do not use harsh chemicals to clean your unit. Clean only with specialized cleaners
for electronics equipment.
●Connect all your devices before powering your unit.
●This unit is connected via its power cord to the mains safety earth.
●Never operate the unit without this earth connection.
●DC power supply cable should be routed so that it is not likely to be walked on or
squeezed by items placed upon or against it.
●To completely turn off the device, unplug the power cable first from the outlet and
then from the rear panel of the unit.
●Both occasional and continued exposure to high sound pressure levels can cause
permanent ear damage via headphones and monitors.
●Your unit should always be un-racked when traveling or in a flight case.