Appostar RTP-2262 User manual

http://www.appostar.com
Receipt Thermal Printer
RTP-2262
User’s Manual
Edition: SEP 2013 Version: 1.00

PREFACE
II RTP-2262 Thermal Receipt Printer
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Declaration of Conformity
These devices comply with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. These devices may not cause harmful interference.
2. These devices must accept any interference received, including
interference that may cause undesired operation.
Industry Canada (IC)
This Class A digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
WEEE (Waste from Electrical and Electronic Equipment)
The WEEE wheeled bin symbol on the product or on its packaging indicates that the
product must not be disposed of with other waste. It should be the user’s
responsibility to dispose of their waste equipment by handing it over to an approved
location for the recycling of waste electrical and electronic equipment. For more
information about where to send your waste equipment for recycling, please
contact your local city office, your household waste disposal service or where you
purchased the product.

PREFACE
RTP-2262 Thermal Receipt Printer III
Disclaimer
The material in this document is for information purpose and is subject to change
without prior notice. APPOSTAR has made every effort to ensure that this user’s
manual is accurate and complete. However, no liability is assumed for any errors
and omissions that may have occurred. Nor are any liability assumed for any
damages resulting from the use of this product and the information contained in
this document. APPOSTAR reserves the right to make improvements to this
publication from time to time in the contents hereof without obligation of the
manufacturer to notify any person of such revision or changes.
Trademark Recognition
Appostar and the Appostar logo are trademarks.
All marks are trademarks or registered trademarks of their respective owners.
Copyright
This work is copyrighted. Reproduction or retransmission of this documentation, in
whole or in part, without prior written permission from the manufacturer is a
violation of copyright law.
© 2013 APPOSTAR Technology Co., Ltd. All rights reserved.

PREFACE
IV RTP-2262 Thermal Receipt Printer
Important Safety Instructions
Failure to observe these safety instructions may cause body injury, or damage to
the product. Read these instructions carefully and keep this user manual in an
accessible location for future reference.
1. Do not plug in or unplug the power cord with wet hands.
2. Do not plug the product into an AC outlet with the incorrect voltage
(The correct voltage should be between AC 100V~240V.)
3. Do not plug several products in one multi-outlet.
4. Do not apply pressure to the power cord or place heavy objects on it.
5. Immediately stop using the product if it emits strange noise, odor, or smoke.
6. Do not use aerosol sprayers containing flammable gas inside or around the
product.
7. Do not allow foreign objects or liquids to enter the product, serious damage
may result.
8. Do not try to disassemble or repair the product yourself.
9. Do not place the product on an unstable surface. The product may cause a
fire if it is dropped, damaged, or broken.
The following instructions will help you make better use of this product.
1. Keep the product from locations subject to high humidity, dust, and
temperatures out of specification.
2. Clean the product using a dry cloth or a cloth soaked with detergent. Never
use thinner or other volatile solvent for cleaning.
3. At the end of the day, clean and inspect the exterior of the product after
turning OFF the product.
4. Use only approved accessories.
5. Do not place heavy objects on top of the product /or lean against the product,
these items may fall and cause injury.
6. Do not block the air vent of the product, this can cause heat to build up
inside the boxed product and may lead to fire.
The product may cause a fire or electric shock when it is used improperly.
Observe the above safety measures at all times.
If the product is damaged, immediately turn off the power and disconnect
the power cord. Contact your dealer for assistance.

PREFACE
RTP-2262 Thermal Receipt Printer V
Table of Contents
Chapter 1 Product Overview ....................................................................... 1
1.1 Introduction .................................................................................................. 1
1.2 Features........................................................................................................ 1
1.3 Package Contents .......................................................................................... 2
Standard Package..........................................................................................2
Optional Accessories ......................................................................................2
1.4 Printer Parts .................................................................................................. 3
Front View and Compartment .........................................................................3
Rear View .....................................................................................................4
Chapter 2: Getting Started .......................................................................... 5
2.1 Connecting the Computer............................................................................... 5
By Serial Interface Connection........................................................................5
By USB Interface Connection..........................................................................5
2.2 Connecting the Cash Drawer........................................................................... 6
Single Cash Drawer .......................................................................................6
Two Cash Drawers.........................................................................................6
2.3 Connecting the Power Supply.......................................................................... 7
2.4 Turning the Printer On.................................................................................... 8
2.5 Loading the Paper Roll.................................................................................... 9
Chapter 3: Using the Printer...................................................................... 11
3.1 Basic Controls.............................................................................................. 11
3.2 Replacing the Paper Roll ............................................................................... 11
3.3 Printer Status Report.................................................................................... 12
Chapter 4 : EPSON ESC/POS Commands .................................................. 13
Chapter 5 : Code Page ............................................................................... 15
5.1 USA Standard Character Set......................................................................... 15
5.2 International Character Set........................................................................... 15
5.3 Code Page Table.......................................................................................... 15
Chapter 6 : Cleaning the Printer................................................................ 43
6.1 Cleaning the Print Head................................................................................ 43
6.2 Cleaning the Manual Cutter........................................................................... 44
6.3 Cleaning Interior Components....................................................................... 44

PREFACE
VI RTP-2262 Thermal Receipt Printer
6.4 Cleaning the Housing ................................................................................... 45
Chapter 7 : Troubleshooting...................................................................... 46
7.1 Status LED and Printer Beep ......................................................................... 46
7.2 Printer Operation ......................................................................................... 47
Chapter 8 : Specifications.......................................................................... 48
8.1 Printer Specifications.................................................................................... 48
Appendix I. User Guide for Ethernet Interface ......................................... 49
Description:........................................................................................................... 49
Installation ............................................................................................................ 49
Hardware.................................................................................................... 49
Software..................................................................................................... 49
Configure RTP-2262..................................................................................... 50
Printing via TCP/IP....................................................................................... 50
Use Standard TCP/IP Port............................................................................. 50
Use Virtual-COM Tool................................................................................... 52
Appendix II : RS232C Connector Pin Assignment..................................... 54

PRODUCT OVERVIEW
RTP-2262 Thermal Receipt Printer 1
Chapter 1 Product Overview
This section describes the features and the package contents and provides an
overview of the printer parts.
1.1 Introduction
Thank you for choosing Appostar RTP-2262 Thermal Receipt Printer, a high quality
and high speed printer ideal for use with Electronic Cash Registers (ECR), Point-of-
Sale (POS) terminals, banking equipments and other demanding applications.
Read this manual for information on how to operate and maintain your printer. The
content of this manual is as accurate as possible. However, due to continuous product
improvements, the content is subject to change without prior notice. Visit our website
http://www.appostar.com for further information.
1.2 Features
RS 232 + USB / Ethernet + USB dual interface.
Built-in 26 code page and 14 international character.
ESC / POS command compatible.
QR code printing capability.
Compact dimension.

PRODUCT OVERVIEW
2 RTP-2262 Thermal Receipt Printer
1.3 Package Contents
Standard Package
The following items come with your package. If any item is missing or damaged,
contact the dealer from whom you purchased the product.
Thermal receipt printer
Starter paper roll
Quick reference guide
Power cord
Power adapter
CD (User’s Manual included)
Optional Accessories
Optional accessories can be purchased from your dealer.
RS232 cable
USB cable

PRODUCT OVERVIEW
RTP-2262 Thermal Receipt Printer 3
1.4 Printer Parts
Front View and Compartment
No.
Item
Description
1
Compartment cover
Protects the compartment; press down to close
2
Tear bar
5
Feed button
Press to feed paper
No.
Indicator
Color
Description
3
Error LED
Red
Solid
Compartment cover open / No paper
Red
Flashing
Error occurred:
Compartment cover open while printing
Printer head temperature too high
4
Power LED
Green
Solid
Power is on
Off
-
Power is off
See “Troubleshooting” on page 46 for more information.

PRODUCT OVERVIEW
4 RTP-2262 Thermal Receipt Printer
Rear View
No.
Item
Description
1
USB connector
Connects to the host system (POS) using the
USB cable
2
LAN connector
LAN port with RJ45
3
Serial connector
Connects to the host system (POS) using the
serial cable
4
Drawer kick-out
connector
Connects to cash drawers
5
Power connector
Connects the power adapter
NOTE: Please refer to CH. 2 Getting Started for the complete instructions.
Version1
Version2

GETTING STARTED
RTP-2262 Thermal Receipt Printer 5
Chapter 2: Getting Started
This section describes how to set up the printer for the first time and provides
instructions on basic operations, such as turning on the printer, loading the paper roll
and others.
2.1 Connecting the Computer
You can connect the host computer using one of the following connections:
Serial interface
USB interface
Ethernet interface
WARNING:
Before making any connections, ensure that the printer, the computer, and the cash
drawers are turned off.
By Serial Interface Connection
1. Plug the male end to the serial port of the
computer.
2. Plug the female end of the serial cable into the
serial connector of your printer.
By USB Interface Connection
1. Plug the USB type B end of the cable to the USB
port of your printer.
2. Plug the standard end to the USB port of the
computer.

GETTING STARTED
6 RTP-2262 Thermal Receipt Printer
2.2 Connecting the Cash Drawer
You can connect up to two cash drawers to one printer.
Single Cash Drawer
1. Plug one end of an RJ-11 cable to the drawer kick-out connector of your
printer.
2. Plug the other end to the connector of the cash drawer.
Two Cash Drawers
NOTE:
An RJ-11 Y-cable is needed to connect two cash drawers to your printer. Contact
your dealer to purchase.
1. Plug the single end of the Y-cable to the drawer kick-out connector of your
printer.
2. Plug the other ends to the connectors of the cash drawers.
WARNING:
DO NOT connect a telephone line to your printer. This may damage the printer or
the telephone.

GETTING STARTED
RTP-2262 Thermal Receipt Printer 7
2.3 Connecting the Power Supply
WARNING:
Before connecting the power, ensure that the Power button is off.
1. Plug the power adapter to the power connector of your printer.
2. Connect the power adapter to the power cord.
3. Plug the power cord to a wall outlet.
WARNING:
May cause electric shock!
When the power cord is plugged to a wall outlet, DO NOT unplug the power
adapter from the printer or the power cord.
To disconnect the power cord, grasp and pull by the plug head, DO NOT tug
on the cord.

GETTING STARTED
8 RTP-2262 Thermal Receipt Printer
2.4 Turning the Printer On
Press the Power button to turn the printer on/off.
WARNING:
DO NOT turn off the power while printing data. This may cause data loss or damage
the printer.
─On
OOff

GETTING STARTED
RTP-2262 Thermal Receipt Printer 9
2.5 Loading the Paper Roll
1. Lift both sides of the cover directly to open the cover.
2. Place the paper roll into the compartment.
Take note of the correct paper direction.
3. Pull out a small portion of the paper then push down the compartment cover
to close it.

GETTING STARTED
10 RTP-2262 Thermal Receipt Printer
4. Tear off the excess paper if necessary.

EPSON ESC/POS COMMANDS
RTP-2262 Thermal Receipt Printer 11
Chapter 3: Using the Printer
3.1 Basic Controls
Power Button
Press the Power button to turn the printer on/off.
WARNING:
DO NOT turn off the power while printing data. This may cause data loss or damage
the printer.
Open bar
Lift both sides of the front cover to open it (Fig.1)
Fig. 1
Feed Button
Press the Feed button to feed the paper one line at a time.
Press and hold the Feed button to continuously feed the paper.
3.2 Replacing the Paper Roll
NOTE:
Always use high quality and approved paper rolls. Contact your dealer to
purchase.
Remove any adhesives on the paper roll before loading.
If the paper runs out while printing, DO NOT turn off the printer while replacing the
paper roll. Otherwise, the queued data may be lost.

EPSON ESC/POS COMMANDS
12 RTP-2262 Thermal Receipt Printer
1. Lift both sides of the cover directly to open
the cover
2. Remove the used paper roll core.
3. Place the new paper roll into the
compartment. Take note of the correct
paper direction.
4. Pull out a small portion of the paper then
close the compartment cover.
3.3 Printer Status Report
The printer can generate a status report to show the current system configuration.
The report includes the following:
Supported paper width
Printing speed
RS-232 configuration such as Baud rate, parity check, data bits, and flow
control scheme
Supported emulation language
Print density
Receive error handling method
Printing the Status Report
Before printing the status report, make sure that the printer is turned off and the
cover is closed.
To print the status report, press and hold the FEED button and turn on the printer.
The printer prints the current status. After printing, the printer goes to standby mode.

EPSON ESC/POS COMMANDS
RTP-2262 Thermal Receipt Printer 13
Chapter 4 : EPSON ESC/POS Commands
Command
Hexadecimal
Function
<HT>
09
Horizontal tab
<LF>
0A
Print and line feed
<FF>
0C
Print and return to standard mode (In
page mode)
<CR>
0D
Print and carriage return
<CAN>
18
Cancel print data in page mode
<DLE> <EOT> n
10 04 n
Real-time status transmission
<DLE> <ENQ> n
10 05 n
Real-time request to printer
<DLE> <DC4> …
10 14 01 m t
Generate pulse in real-time
<ESC> <FF>
1B 0C
Print data in page mode
<ESC> <SP> n
1B 20 n
Set right-side character spacing
<ESC> ! n
1B 21 n
Select print mode(s)
<ESC> $ nL nH
1B 24 nL nH
Set absolute print position
<ESC> % n
1B 25 n
Select / cancel user-defined character set
<ESC> & y c1 c2 …
1B 26 y c1 c2 …
Define user-defined characters
<ESC> * m nL nH …
1B 2A m nL nH …
Select bit-image mode
<ESC> - n
1B 2D n
Turn underline mode on/off
<ESC> 2
1B 32
Select default line spacing
<ESC> 3 n
1B 33 n
Set line spacing
<ESC> = n
1B 3D n
Select peripheral device
<ESC> ? n
1B 3F n
Cancel user-defined characters
<ESC> @
1B 40
Initialize printer
<ESC> D n1…nK 00
1B 44 n1…nk 00
Set horizontal tab positions
<ESC> E n
1B 45 n
Turn emphasized mode on/off
<ESC> G n
1B 47 n
Turn double-strike mode on/off
<ESC> J n
1B 4A n
Print and feed paper
<ESC> L
1B 4C
Select page mode
<ESC> M n
1B 4D n
Select character font
<ESC> R n
1B 52 n
Select an international character Set
<ESC> S
1B 53
Select standard mode
<ESC> T n
1B 54 n
Select print direction in page mode
<ESC> V n
1B 56 n
Turn 90°clockwise rotation mode on/off
<ESC> W xL …
1B 57 xL …
Set printing area in page mode
<ESC> \ nL nH
1B 5C nL nH
Set relative print position
<ESC> a n
1B 61 n
Select justification
<ESC> c 3 n
1B 63 33 n
Select paper sensor(s) to output
paper-end signals
<ESC> c 4 n
1B 63 34 n
Select paper sensor(s) to stop printing
<ESC> c 5 n
1B 63 35 n
Enable/disable panel buttons
<ESC> d n
1B 64 n
Print and feed n lines
<ESC> p m t1 t2
1B 70 m t1 t2
General pulse
<ESC> t n
1B 74 n
Select character code table Refer to 5.3
<ESC> { n
1B 7B n
Turn upside-down printing mode on/off
FS ! n
1C 21 n
Set print mode(s) for Kanji characters
FS &
1C 26
Select Kanji character mode

EPSON ESC/POS COMMANDS
14 RTP-2262 Thermal Receipt Printer
FS S n1 n2
1C 53 n1 n2
Set Kanji character spacing
FS W n
1C 57 n
Turn quadruple-size mode on/off for
Kanji characters
FS g 1 m a1 a2 a3 a4 nL
nH d1...dk
1C 67 31 m a1 a2 a3
a4 nL nH d1...dk
Write to NV user memory
FS g 2 m a1 a2 a3 a4 nL
nH
1C 67 32 m a1 a2 a3
a4 nL nH
Read from NV user memory (P83)
FS –n
1C 2D n
Turn underline mode on/off for Kanji
characters
FS .
1C 2E
Cancel Kanji character mode
<FS> p n m
1C 70 n m
Print NV bit image
<FS> q n …
1C 71 n …
Define NV bit image
<GS> ! n
1D 21 n
Select character size
<GS> $ nL nH
1D 24 nL nH
Set absolute vertical print position in
page mode
<GS> ( A …
1D 28 41 …
Execute test print
<GS> * x y …
1D 2A x y …
Define downloaded bit image
<GS> / m
1D 2F m
Print downloaded bit image
<GS> :
1D 3A
Start/end macro definition
<GS> B n
1D 42 n
Turn white/black reverse printing mode
on/off
<GS> H n
1D 48 n
Select printing position of HRI characters
<GS> L nL nH
1D 4C nL nH
Set left margin
<GS> P x y
1D 50 x y
Set horizontal and vertical motion units
<GS> V m
<GS> V m n
1D 56 m
1D 56 m n
Select cut mode and cut paper
<GS> W nL nH
1D 57 nL nH
Set printing area width
<GS> \ nL nH
1D 5C nL nH
Set relative vertical print position in page
mode
<GS> ^ r t m
1D 5E r t m
Execute macro
<GS> a n
1D 61 n
Enable/disable Automatic Status
Back (ASB)
<GS> f n
1D 66 n
Select font for HRI characters
<GS> h n
1D 68 n
Set bar code height
<GS> k m ….NUL
<GS> k m n …
1D 6B m… NUL
1D 6B m n …
Print bar code
<GS> r n
1D 72 n
Transmit status
<GS> v 0 m …
1D 76 30 m…
Print raster bit image
<GS> w n
1D 77 n
Set bar code width