Appostar RTP-3280 User manual

http://www.appostar.com
Receipt Thermal Printer
RTP-3280
User’s Manual
Edition: NOV 2012 Version: 1.01

PREFACE
II RTP-3280 Thermal Receipt Printer
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Declaration of Conformity
These devices comply with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. These devices may not cause harmful interference.
2. These devices must accept any interference received, including
interference that may cause undesired operation.
Industry Canada (IC)
This Class A digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
WEEE (Waste from Electrical and Electronic Equipment)
The WEEE wheeled bin symbol on the product or on its packaging indicates that the
product must not be disposed of with other waste. It should be the user’s
responsibility to dispose of their waste equipment by handing it over to an approved
location for the recycling of waste electrical and electronic equipment. For more
information about where to send your waste equipment for recycling, please
contact your local city office, your household waste disposal service or where you
purchased the product.

PREFACE
RTP-3280 Thermal Receipt Printer III
Disclaimer
The material in this document is for information purpose and is subject to change
without prior notice. APPOSTAR has made every effort to ensure that this user’s
manual is accurate and complete. However, no liability is assumed for any errors
and omissions that may have occurred. Nor are any liability assumed for any
damages resulting from the use of this product and the information contained in
this document. APPOSTAR reserves the right to make improvements to this
publication from time to time in the contents hereof without obligation of the
manufacturer to notify any person of such revision or changes.
Trademark Recognition
Appostar and the Appostar logo are trademarks.
All marks are trademarks or registered trademarks of their respective owners.
Copyright
This work is copyrighted. Reproduction or retransmission of this documentation, in
whole or in part, without prior written permission from the manufacturer is a
violation of copyright law.
© 2012 APPOSTAR Technology Co., Ltd. All rights reserved.

PREFAC
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PREFACE
RTP-3280 Thermal Receipt Printer V
Table of Contents
Chapter 1 Product Overview ....................................................................... 1
1.1Introduction .................................................................................................1
1.2Features ......................................................................................................1
1.3Package Contents .........................................................................................2
Standard Package ....................................................................................... 2
Optional Accessories .................................................................................... 2
1.4Printer Parts .................................................................................................3
Front View and Compartment ....................................................................... 3
Status Indicators ......................................................................................... 4
Rear View................................................................................................... 5
Chapter 2: Getting Started .......................................................................... 6
2.1 Choosing a Location ......................................................................................6
Mounting the Printer .................................................................................... 6
Location Considerations................................................................................ 7
2.2 Connecting the Computer ..............................................................................7
By Serial Interface Connection ...................................................................... 7
By USB Interface Connection ........................................................................ 8
2.3 Connecting the Cash Drawer...............................................................................8
Single Cash Drawer ..................................................................................... 8
Two Cash Drawers....................................................................................... 8
2.4 Connecting the Power Supply .........................................................................9
2.5Turning the Printer On...................................................................................9
2.6 Loading the Paper Roll................................................................................. 10
2.7 Printing a Test Label....................................................................................11
Chapter 3: Using the Printer...................................................................... 12
3.1 Basic Controls............................................................................................. 12
3.2 Replacing the Paper Roll ..............................................................................12
3.3 Adjusting the Paper Sensor ..........................................................................13
3.4 Paper Jam Elimination .................................................................................14
Paper Jam Considerations............................................................................15
3.5 Advanced Settings........................................................................................... 15
Adjusting the Settings.................................................................................15

PREFACE
VI RTP-3280 Thermal Receipt Printer
DIP Switch Tables.......................................................................................16
3.6Printer Status Report ........................................................................................17
Printing the Status Report ...........................................................................17
Chapter 4 EPSON ESC/POS Commands .................................................... 18
Chapter 5 Code Page ................................................................................. 20
5.1 USA Standard Character Set............................................................................. 20
5.2 International Character Set............................................................................... 20
5.3 Code Page Table .............................................................................................20
Chapter 6: Cleaning the Printer................................................................. 48
6.1 Cleaning the Print Head ...............................................................................48
6.2 Cleaning the Manual Cutter ..........................................................................49
6.3Cleaning Interior Components ......................................................................49
6.4Cleaning the Housing ..................................................................................50
Chapter 7: Troubleshooting....................................................................... 51
7.1 Status LED and Printer Beep ........................................................................51
7.2 Printer Operation ........................................................................................ 52
Chapter 8: Specifications........................................................................... 54
8.1Printer Specifications ...................................................................................54
8.2 Paper Specifications ....................................................................................56
Appendix I. : User Guide for Ethernet Interface ....................................... 57
Description: .........................................................................................................57
Installation ........................................................................................................... 57
Hardware ..................................................................................................57
Software ...................................................................................................57
Configure RTP-3280....................................................................................58
Printing via TCP/IP......................................................................................58
Use Standard TCP/IP Port............................................................................58
Use Virtual-COM Tool ..................................................................................60
Appendix II : RS232C Connector Pin Assignment..................................... 62

PRODUCT OVERVIEW
RTP-3280 Thermal Receipt Printer 1
Chapter 1 Product Overview
This section describes the features and the package contents and provides an
overview of the printer parts.
1.1 Introduction
Thank you for choosing Appostar RTP-3280 Thermal Receipt Printer, a high quality
and high speed printer ideal for use with Electronic Cash Registers (ECR), Point-of-
Sale (POS) terminals, banking equipments and other demanding applications.
Read this manual for information on how to operate and maintain your printer. The
content of this manual is as accurate as possible. However, due to continuous product
improvements, the content is subject to change without prior notice. Visit our website
http://www.appostar.com for further information.
1.2 Features
Aerodynamic, compact and stylish
High resolution printing up to 203 dpi
High speed printing up to 220 mm/s
Low noise thermal printing method
Quick and easy drop-in paper loading
Auto-cutter and tear bar

PRODUCT
2
1.3 P
a
Standa
r
The follo
w
contact t
Ther
m
Option
a
Optional
R
W
OVERVIEW
a
cka
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e
r
d Packa
g
w
in
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item
s
he dealer
f
m
al receipt
Power cor
d
a
l Access
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accessori
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R
S232 cab
W
all mount
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Conten
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ge
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come wi
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rom who
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printe
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ries
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rter pape
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ower adap
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USB cabl
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T
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P-3280 Th
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arallel ca
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b
l
e

PRODUCT OVERVIEW
RTP-3280 Thermal Receipt Printer 3
1.4 Printer Parts
Front View and Compartment
No. Item Description
1 Adjustment screw Loosen the screw to adjust the paper sensor.
See “3.3 Adjusting the Paper Sensor” on page 13.
2 Paper sensor Senses if paper is nearing its end.
See “3.3 Adjusting the Paper Sensor” on page 13.
3 Open button Press to open the compartment.
4 Compartment cover Protects the compartment; press down to close.
5 Status indicators Lights to indicate printer status.
See “Status Indicators” on page 4.
6 Feed button Press to feed paper.
7 Cutter
Use to cut the paper manually.
Note:
Auto-cutter blade is located below this
cutter.
8 Power button Turns the printer on or off.
8
1
2
3
4
5
6
7

PRODUCT OVERVIEW
4 RTP-3280 Thermal Receipt Printer
Status Indicators
No
. Indicator Color Description
1 Power LED Green Solid Power is on
Off - Power is off
2 Paper LED Amber Solid Paper roll is near its end /No paper
3 Error LED
Red Solid Compartment cover open / No paper
Red Flashing
Error occurred:
Compartment cover open while
printing
Printer head temperature too high
Paper jam
Sshooting” on page 51 for more information.
1
2
3

PRODUCT OVERVIEW
RTP-3280 Thermal Receipt Printer 5
Rear View
No. Item Description
1 Drawer kick-out connector Connects to cash drawers.
2 DIP switch compartment Holds the DIPswitch.
3 Power connector Connects the power adapter.
4 Serial connector Connects to the host system (POS) using the serial cable.
5 USB connector Connects to the host system (POS) using the USB cable.
6 Other interface version
Beside the standard version ( USB + RS232, interface
board non- detachable), the RTP-3280 is available in
other 3 versions which interface board is detachable as
shown in the table .
The interface board is separately available.
NOTE: PleaserefertoRTP-3280 User’s Manual CH. 2 Getting Started for the complete instructions.
1 2 3 4 5
6
Version 1
USB+RS232
Interface board detachable
Version 2
Ethernet + USB
Interface board detachable
Version 3
Parallel(LPT)
Interface board detachable

GETTING STARTED
6 RTP-3280 Thermal Receipt Printer
Chapter 2: Getting Started
This section describes how to set up the printer for the first time and provides
instructions on basic operations, such as turning on the printer, loading the paper roll
and others.
2.1 Choosing a Location
The printer can be placed on a level surface or mounted on the wall.
Mounting the Printer
NOTE:
To mount the printer, a wall mount kit is required.
Use only approved wall mount kits. Contact your dealer to purchase.
1. Drill the wall to make three holes at Ф6.5mm distance and depth over
35mm. Insert the three anchors inside the each hole.
2. Attach the mounting bracket to the wall surface using the three screws.
3. Align the mounting screws to the designated hook holes of the printer.

GETTING STARTED
RTP-3280 Thermal Receipt Printer 7
4. Push down the printer to secure it.
Location Considerations
Place or mount the printer where there is enough room to access the cable
connections and replace the paper rolls.
Make sure the cables are not easily stepped on to avoid disconnection or
knocking the printer.
2.2 Connecting the Computer
You can connect the host computer using one of the following connections:
Serial interface
USB interface
WARNING:
Before making any connections, ensure that the printer, the computer, and the cash
drawers are turned off.
By Serial Interface Connection
1. Plug the male end to the serial port of the
computer.
2. Plug the female end of the serial cable into the
serial connector of your printer.

GETTING STARTED
8 RTP-3280 Thermal Receipt Printer
By USB Interface Connection
1. Plug the USB type B end of the cable to the USB
port of your printer.
2. Plug the standard end to the USB port of the
computer.
2.3 Connecting the Cash Drawer
You can connect up to two cash drawers to one printer.
Single Cash Drawer
1. Plug one end of an RJ-11 cable to the drawer kick-out connector of your
printer.
2. Plug the other end to the connector of the cash drawer.
Two Cash Drawers
NOTE:
An RJ-11 Y-cable is needed to connect two cash drawers to your printer. Contact
your dealer to purchase.
1. Plug the single end of the Y-cable to the drawer kick-out connector of your
printer.
2. Plug the other ends to the connectors of the cash drawers.
WARNING:
DO NOT connect a telephone line to your printer. This may damage the printer or
the telephone.

GETTING STARTED
RTP-3280 Thermal Receipt Printer 9
2.4 Connecting the Power Supply
WARNING:
Before connecting the power, ensure that the Power button is off.
1. Plug the power adapter to the power connector of your printer.
2. Connect the power adapter to the power cord.
3. Plug the power cord to a wall outlet.
WARNING:
May cause electric shock!
When the power cord is plugged to a wall outlet, DO NOT unplug the power
adapter from the printer or the power cord.
To disconnect the power cord, grasp and pull by the plug head, DO NOT tug
on the cord.
2.5 Turning the Printer On
Press the Power button to turn the printer on/off.
WARNING:
DO NOT turn off the power while printing data. This may cause data loss or damage
the printer.
OOff
─
On

GETTING STARTED
10 RTP-3280 Thermal Receipt Printer
2.6 Loading the Paper Roll
1. Press the Open button to open the
compartment cover.
2. Place the paper roll into the compartment.
Take note of the correct paper direction.
3. Pull out a small portion of the paper then
push down the compartment cover to
close it.

GETTING STARTED
RTP-3280 Thermal Receipt Printer 11
4. Tear off the excess paper if necessary.
Note:
In case the 2” printing is needed,
please install the separator into the printer
then load the 2” paper roll. The separator
is available as an option.
2.7 Printing a Test Label
Print a test label to check if your printer is working properly.
NOTE:
Before printing a test label, make sure all connections are properly connected and
there is enough paper roll in the compartment.
1. Press and hold the Feed button and then turn on the power.
The printer prints out the current status, firmware version, and DIP switch
settings. After which, the printer pauses and the Paper LED flashes.
2. Press the Feed button to continue printing the test label.
The printer prints out the built-in character set.
3. After printing, the printer automatically cuts the paper. Pull out the paper.

EPSON ESC/POS COMMANDS
12 RTP-3280 Thermal Receipt Printer
Chapter 3: Using the Printer
3.1 Basic Controls
Power Button
Press the Power button to turn the printer on/off.
WARNING:
DO NOT turn off the power while printing data. This may cause data loss or damage
the printer.
Open Button
Press the Open button to open the compartment cover.
Feed Button
Press the Feed button to feed the paper one line at a time.
Press and hold the Feed button to continuously feed the paper.
3.2 Replacing the Paper Roll
NOTE:
Always use high quality and approved paper rolls. Contact your dealer to
purchase.
Remove any adhesives on the paper roll before loading.
If the paper runs out while printing, DO NOT turn off the printer while replacing the
paper roll. Otherwise, the queued data may be lost.
1. Press the Open button to open the compartment cover.
2. Remove the used paper roll core.
3. Place the new paper roll into the compartment.
Take note of the correct paper direction.
4. Pull out a small portion of the paper then close
the compartment cover.
5. Press the Feed button to restart printing.

EPSON ESC/POS COMMANDS
RTP-3280 Thermal Receipt Printer 13
3.3 Adjusting the Paper Sensor
NOTE:
You need a screw driver or a coin to adjust the paper sensor.
The built-in paper sensor detects if the paper roll is near its end and triggers the
Paper LED to light up.
It has two adjustment settings:
Down: Use if the printer is placed on a flat surface, such as a counter-top.
Up: Use if the printer is mounted on a wall.
By default, the paper sensor is set to its “down” position.
To adjust the paper sensor, do the following:
1. Loosen the adjustment screw
using a coin or screw driver.
2. Move the knob to adjust the
sensor.
3. Secure the adjustment screw to
fix the sensor.
Up
Down

EPSON ESC/POS COMMANDS
14 RTP-3280 Thermal Receipt Printer
3.4 Paper Jam Elimination
Paper jam could result from improper operation such as attempt to pull out the paper
during printing, crooked paper loading or skew paper printing, also rough or sticky
thermal paper could result in paper jam.
In case paper jam occurs during operation, when
1.The LED is not flashing :
Press the bar to open the cover ( fig. 1), clean and remove the jammed paper then
reposition the paper roll (see “2.6 Loading the Paper Roll” on page 10 ).
2.The LED is slow flashing :
In this case the cover will remain closed even when the bar is pressed,
A. Power off the printer.
B. Remove the cutter cover by sliding it backwards (Fig. 2).
C. Rotate the gear wheel on the auto cutter module for some rounds (Fig. 3).
D. Restart the printer. The LED will go off.
E. Push the bar to open the upper cover.
F. Clean and remove the jammed paper then reposition the paper roll.
Fig. 1 Fig. 2 Fig. 3
NOTE:
Be careful not to touch the manual cutter when removing the cover.
If the compartment cover does not open after pressing the Open
bar, the cutter blade is not in its normal position. Roll the gear wheel
forwards or backwards to position the cutter blade back.
DO NOT forcibly open the compartment cover.