Appostar RTP-3280 User manual

http://www.appostar.com
Receipt Thermal Printer
RTP-3280
User’s Manual
Edition: NOV 2012 Version: 1.01

PREFACE
II RTP-3280 Thermal Receipt Printer
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Declaration of Conformity
These devices comply with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. These devices may not cause harmful interference.
2. These devices must accept any interference received, including
interference that may cause undesired operation.
Industry Canada (IC)
This Class A digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
WEEE (Waste from Electrical and Electronic Equipment)
The WEEE wheeled bin symbol on the product or on its packaging indicates that the
product must not be disposed of with other waste. It should be the user’s
responsibility to dispose of their waste equipment by handing it over to an approved
location for the recycling of waste electrical and electronic equipment. For more
information about where to send your waste equipment for recycling, please
contact your local city office, your household waste disposal service or where you
purchased the product.

PREFACE
RTP-3280 Thermal Receipt Printer III
Disclaimer
The material in this document is for information purpose and is subject to change
without prior notice. APPOSTAR has made every effort to ensure that this user’s
manual is accurate and complete. However, no liability is assumed for any errors
and omissions that may have occurred. Nor are any liability assumed for any
damages resulting from the use of this product and the information contained in
this document. APPOSTAR reserves the right to make improvements to this
publication from time to time in the contents hereof without obligation of the
manufacturer to notify any person of such revision or changes.
Trademark Recognition
Appostar and the Appostar logo are trademarks.
All marks are trademarks or registered trademarks of their respective owners.
Copyright
This work is copyrighted. Reproduction or retransmission of this documentation, in
whole or in part, without prior written permission from the manufacturer is a
violation of copyright law.
© 2012 APPOSTAR Technology Co., Ltd. All rights reserved.

PREFAC
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PREFACE
RTP-3280 Thermal Receipt Printer V
Table of Contents
Chapter 1 Product Overview ....................................................................... 1
1.1Introduction .................................................................................................1
1.2Features ......................................................................................................1
1.3Package Contents .........................................................................................2
Standard Package ....................................................................................... 2
Optional Accessories .................................................................................... 2
1.4Printer Parts .................................................................................................3
Front View and Compartment ....................................................................... 3
Status Indicators ......................................................................................... 4
Rear View................................................................................................... 5
Chapter 2: Getting Started .......................................................................... 6
2.1 Choosing a Location ......................................................................................6
Mounting the Printer .................................................................................... 6
Location Considerations................................................................................ 7
2.2 Connecting the Computer ..............................................................................7
By Serial Interface Connection ...................................................................... 7
By USB Interface Connection ........................................................................ 8
2.3 Connecting the Cash Drawer...............................................................................8
Single Cash Drawer ..................................................................................... 8
Two Cash Drawers....................................................................................... 8
2.4 Connecting the Power Supply .........................................................................9
2.5Turning the Printer On...................................................................................9
2.6 Loading the Paper Roll................................................................................. 10
2.7 Printing a Test Label....................................................................................11
Chapter 3: Using the Printer...................................................................... 12
3.1 Basic Controls............................................................................................. 12
3.2 Replacing the Paper Roll ..............................................................................12
3.3 Adjusting the Paper Sensor ..........................................................................13
3.4 Paper Jam Elimination .................................................................................14
Paper Jam Considerations............................................................................15
3.5 Advanced Settings........................................................................................... 15
Adjusting the Settings.................................................................................15

PREFACE
VI RTP-3280 Thermal Receipt Printer
DIP Switch Tables.......................................................................................16
3.6Printer Status Report ........................................................................................17
Printing the Status Report ...........................................................................17
Chapter 4 EPSON ESC/POS Commands .................................................... 18
Chapter 5 Code Page ................................................................................. 20
5.1 USA Standard Character Set............................................................................. 20
5.2 International Character Set............................................................................... 20
5.3 Code Page Table .............................................................................................20
Chapter 6: Cleaning the Printer................................................................. 48
6.1 Cleaning the Print Head ...............................................................................48
6.2 Cleaning the Manual Cutter ..........................................................................49
6.3Cleaning Interior Components ......................................................................49
6.4Cleaning the Housing ..................................................................................50
Chapter 7: Troubleshooting....................................................................... 51
7.1 Status LED and Printer Beep ........................................................................51
7.2 Printer Operation ........................................................................................ 52
Chapter 8: Specifications........................................................................... 54
8.1Printer Specifications ...................................................................................54
8.2 Paper Specifications ....................................................................................56
Appendix I. : User Guide for Ethernet Interface ....................................... 57
Description: .........................................................................................................57
Installation ........................................................................................................... 57
Hardware ..................................................................................................57
Software ...................................................................................................57
Configure RTP-3280....................................................................................58
Printing via TCP/IP......................................................................................58
Use Standard TCP/IP Port............................................................................58
Use Virtual-COM Tool ..................................................................................60
Appendix II : RS232C Connector Pin Assignment..................................... 62

PRODUCT OVERVIEW
RTP-3280 Thermal Receipt Printer 1
Chapter 1 Product Overview
This section describes the features and the package contents and provides an
overview of the printer parts.
1.1 Introduction
Thank you for choosing Appostar RTP-3280 Thermal Receipt Printer, a high quality
and high speed printer ideal for use with Electronic Cash Registers (ECR), Point-of-
Sale (POS) terminals, banking equipments and other demanding applications.
Read this manual for information on how to operate and maintain your printer. The
content of this manual is as accurate as possible. However, due to continuous product
improvements, the content is subject to change without prior notice. Visit our website
http://www.appostar.com for further information.
1.2 Features
Aerodynamic, compact and stylish
High resolution printing up to 203 dpi
High speed printing up to 220 mm/s
Low noise thermal printing method
Quick and easy drop-in paper loading
Auto-cutter and tear bar

PRODUCT
2
1.3 P
a
Standa
r
The follo
w
contact t
Ther
m
Option
a
Optional
R
W
OVERVIEW
a
cka
g
e
r
d Packa
g
w
in
g
item
s
he dealer
f
m
al receipt
Power cor
d
a
l Access
o
accessori
e
R
S232 cab
W
all mount
k
Conten
t
ge
s
come wi
t
f
rom who
m
printe
r
d
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ries
e
s can be
p
l
e
k
i
t
ts
t
h your pa
m
you pu
r
St
a
P
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urchased
cka
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a
r
chased th
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rter pape
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ower adap
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from you
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USB cabl
e
R
T
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ny item i
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product.
r
roll
t
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r
r
dealer.
e
T
P-3280 Th
e
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missin
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o
Quic
k
CD (Us
e
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rmal Rec
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r dama
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referenc
e
e
r’s Manual
P
arallel ca
b
e
ipt Printer
e
d,
e
g
uid
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included)
b
l
e

PRODUCT OVERVIEW
RTP-3280 Thermal Receipt Printer 3
1.4 Printer Parts
Front View and Compartment
No. Item Description
1 Adjustment screw Loosen the screw to adjust the paper sensor.
See “3.3 Adjusting the Paper Sensor” on page 13.
2 Paper sensor Senses if paper is nearing its end.
See “3.3 Adjusting the Paper Sensor” on page 13.
3 Open button Press to open the compartment.
4 Compartment cover Protects the compartment; press down to close.
5 Status indicators Lights to indicate printer status.
See “Status Indicators” on page 4.
6 Feed button Press to feed paper.
7 Cutter
Use to cut the paper manually.
Note:
Auto-cutter blade is located below this
cutter.
8 Power button Turns the printer on or off.
8
1
2
3
4
5
6
7

PRODUCT OVERVIEW
4 RTP-3280 Thermal Receipt Printer
Status Indicators
No
. Indicator Color Description
1 Power LED Green Solid Power is on
Off - Power is off
2 Paper LED Amber Solid Paper roll is near its end /No paper
3 Error LED
Red Solid Compartment cover open / No paper
Red Flashing
Error occurred:
Compartment cover open while
printing
Printer head temperature too high
Paper jam
Sshooting” on page 51 for more information.
1
2
3