LowTuS
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1.WARRANTY
The LowTuS equipment sold by the AQUALABO company are guaranteed against all manufacturing defects for a period of 2
years excluding consumables (unless expressly stipulated by AQUALABO) from:
-the date on which the buyer or authorized representativedeclares technical acceptance of the equipment at the factory,
-or alternatively,
▪for mainland France: from the date of the delivery note,
▪for other destinations: from the date of shipment certified by LTA, waybill, or bill of lading.
AQUALABO’s warranty applies exclusively to malfunction resulting from a design flaw or inherent defect. It is strictly limited to
the free delivery of replacement parts (except consumables) or the repair of the device in our workshops within 10 working days,
transport not included.
The following are, by express agreement, formally excluded from our warranty:
-Any economic damage, such as staff costs, loss of profit, business disruption, etc.
-Any failure due to improper use of the device (unsuitable mains power, fall, attempted conversion, etc.), lack of
maintenance by the user or poor storage conditions.
-Any failure due to using parts, not supplied by AQUALABO, on the equipment.
-Any failure due to transporting equipment in non-original packaging.
-Batteries, aerials, and in general, any item listed under "accessories".
Our customers are asked to always request our agreement before sending us a device for repair. No returns will be accepted
without the prior written consent from our after-sales service which will stipulate the return procedure. In this case, the items will
be returned in their original packaging, carriage paid, to the following address:
AQUALABO - 115 Rue Michel Marion 56850 Caudan - France
We reserve the right to reship any device received without this agreement. Regardless of the type and conditions of transport
chosen to ship the equipment for repair under guarantee, in the original packaging, the related expenses as well as insurance
costs will be the customer’s responsibility.
Any damage resulting from returning the equipment falls within the framework of the guarantee on the express condition that
customers have sent their claims to the carrier, by registered letter with acknowledgment of receipt, within forty-eight hours, with
a copy of the letter sent to AQUALABO.
For devices with a warranty form, it only applies if the form received with the device is returned to AQUALABO duly completed.
SOFTWARE WARRANTY
The software is guaranteed by the software publisher or distributor under the conditions specified in the documentation related
to those software packages.
AQUALABO does not, under any circumstances, guarantee the software packages.
By express agreement, we formally exclude from our warranty all economic damage, in particular for staff costs, loss of profit,
business disruption, etc.
Customers are informed that AQUALABO may not, under any circumstances, be held responsible for any failure or bugs the
software contain.
PROPERTY RIGHTS AND TRADE SECRETS
This document is protected by AQUALABO copyright (C) 2023 and all copyright is expressly reserved. The software supplied
with the device, or referred to, contains trade secrets and confidential information which are AQUALABO’s property. It is legally
protected by international copyright (C) law.
AQUALABO affords the user a license to use its software. This may not be divulged, used, or duplicated for back-up purposes
without written permission from AQUALABO. The beneficiary must attach a copy of this document to any fully or partially
authorized reproduction.
