NEON_pH_Redox
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1.WARRANTY
New devices and equipment sold by AQUALABO are guaranteed against any manufacturing defects for a period of 1 year
excluding consumables (unless expressly stipulated by AQUALABO) from:
-The technical receipt of the equipment in the factory by the buyer or reseller,
-Or, failing that,
▪For metropolitan France: From the date of the delivery note,
▪For other destinations: From the date of shipment confirmed by LTA, consignment note, bill of lading.
The AQUALABO company warranty applies exclusively in the event ofa malfunction resulting from a design flaw or latent defect.
It is strictlylimited to the freeshipment of replacementparts (excluding consumables) orthe repair of the device in our workshops
within 10 working days, excluding transport.
The following are specifically excluded from our warranty by express agreement:
-Any economic harm, including staff costs, loss of profits, business disruption, etc.
-Any failure due to improper use of the device (inappropriate mains supply, dropping, attempted conversion, etc.), lack
of maintenance by the user or poor storage conditions.
-Any equipment failure due to using parts not supplied by AQUALABO.
-Any failure due to the transport of the device in packaging other than the original one.
-Batteries, aerials and in general any item listed in the price list under "accessories".
Our customers are advised to always ask for our approval before sending us a device to be repaired. No return will be accepted
without prior written consent from our after-sales department which will specify the return procedure. In this case, the items will
be returned prepaid, in their original packaging, to the following address:
AQUALABO –115 rue Michel Marion - 56850 Caudan - France
We reserve the right to re-ship ‘freight collect’ any device received without this agreement. Regardless of the means and
conditions of transport used to ship the equipment to be repaired under warranty, as stipulated in the original packaging, the
related expenses as well as insurance costs, will be borne by the customer.
Any damage related to the return transport of the equipment falls within the scope of the warranty, subject to the specific
condition that the customer sends his/her claims within forty-eight hours by registered letter with acknowledgement of receipt,
to the carrier, with a duplicate of the letter being sent to AQUALABO.
The warranty card, where appropriate, only applies if the card delivered with the device is returned to AQUALABO duly filled
out.
SOFTWARE WARRANTY
The software is guaranteed by the author or distributor thereof, under the conditions specified in the documentation on said
software packages.
AQUALABO does not, under any circumstances, provide any warranty whatsoever regarding software packages.
The following are formally excluded, by express agreement, from our warranty: any economic harm, including staff costs, loss
of profits, business disruption, etc.
The customer is informed that AQUALABO may not, under any circumstances, be held liable for any errors or "bugs" that the
software may contain.
OWNERSHIP RIGHTS AND TRADE SECRETS
This document is protected by AQUALABO Copyright (C) 2023 and all copying rights are explicitly reserved. The software
referred to or supplied with the device contains trade secrets and confidential information which belong to AQUALABO. It is
legally protected by international Copyright (C) law.
AQUALABO grants the user a license to use its software. The software may not be disclosed, used or duplicated for backup
purposes without the written permission from AQUALABO. The user must attach a copy of this document to any authorized full
or partial reproduction.