Arctic Spas Athabascan User manual

engineered for the world’s harshest climates®
available on
www.arcticspas.com
Owners Manual
International

1
Your choice of an Arctic Spa indicates
that you are devoted to excellence. At
Arctic Spas® we believe a good foundation is
required to build a superior product, both in
design and philosophy. Canadian built with the
nest materials and advanced technology
to withstand even the harshest of weather
conditions, Arctic Spas® are made to perform...
wherever you happen to live. To safely and e󰀨ectively
use your spa, we recommend that you take the time to
read this manual before you hook-up and operate the spa.
This guide will acquaint you with the operating features, hook-up
procedures, and the maintenance and safety procedures, ensuring an
enjoyable experience right from the start.
If you require additional information, please call your local Arctic Spas®
dealer. A complete list of dealers and international Arctic Spas websites
can be found on the internet at ArcticSpas.com.
IMPORTANT!
In most cities and counties, permits will be required for the installation
of electrical circuits or the construction of exterior surfaces (decks and
gazebos). In addition, some communities have adopted residential
barrier codes which may require fencing and/or self-closing gates on
the property to prevent unsupervised access to a pool or spa by children
under 5 years of age. Your Arctic Spa is equipped with a locking cover
that meets the ASTM F1346-91 Standard for Safety Covers and as a
result, is usually exempt from most barrier requirements. As a general
practice, your local Building Department will inform you of any applicable
barrier requirements at the time a permit is obtained for the installation of
an electrical circuit. Your Arctic Spas Dealer can provide information on
which permits may be required.
IMPORTANT SAFETY INFORMATION
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the
appliance.
Cleaning and user maintenance shall not be made by children without
supervision.
Congratulations!

2
Owners Manual - Expedition Class................................................................1
Important Safety Instruction ..................................................................5
Hyperthermia.........................................................................................7
 SpaSpecications.................................................................................8
Installation Instructions..........................................................................9
 ElectricalSpecications.........................................................................10
Electrical Installation Instructions ..........................................................10
Startup Procedures ...............................................................................11
Spa Overview ........................................................................................13
Jets........................................................................................................14
Topside Control Panel...........................................................................15
Quick Reference Guide .........................................................................16
Spa Care and Maintenance...................................................................18
LED Replacement .................................................................................21
Preforming Software Upgrade...............................................................22
Troubleshooting Spa Problems .............................................................23
Water Maintenance ...............................................................................24
Common Spa Water Problems ~ Cause & Remedy .............................29
Warranty................................................................................................31
OnSpa and Web Connect User Guide ...........................................................33
OnSpa and Web Connect User Guide ..................................................33
Arctic Spas App?...................................................................................34
Downloading the App ............................................................................34
What is OnSpa? ....................................................................................34
What is Web Connect?..........................................................................34
 WhatareTheBenitsofWebConnect? ...............................................35
What is Ethernet Over Power?..............................................................35
What is WIFI Extender? ........................................................................35
What is a Home Network Connection Through LAN Cable?.................35
What is myarcticspa.com? ....................................................................35
How Does onSpa and Web Connect Work? .........................................36
OnSpa Interface Through EoP ..............................................................36
OnSpa Interface Through WIFI Extender..............................................37
OnSpa Interface Through LAN Cable ...................................................37
Web Connect Interface Through EoP ...................................................38
Web Connect Interface Through WIFI Extender ...................................38
Web Connect Interface Through LAN Cable.........................................39
OnSpa Quick Reference Charts (QRC) ................................................40
OnSpa QRC Through Ethernet Over Power (EoP) Flowchart ..............40
OnSpa QRC Through WIFI Extender Flowchart ...................................41
OnSpa QRC Through LAN Cable Flowchart.........................................42
Connect your Spa to the Home Network...............................................42
Low Level Programming Overview........................................................43
How to Connect Your Spa to the My Arctic Spas Server
(Web Connect) ...........................................................................44
Web Connect Flowchart ........................................................................45
Register Spa With My Arctic Spa ..........................................................46
My Arctic Spa ........................................................................................46
Home Page ...........................................................................................47
New User Registration ..........................................................................47
Login First Time.....................................................................................48
Register an Arctic Spa...........................................................................49
Login...................................................................................................... 50
Contents

3
My Arctic Spa ........................................................................................50
Settings .................................................................................................51
Documentation ......................................................................................52
Error Codes ...........................................................................................52
About .....................................................................................................52
 Prole ....................................................................................................53
Diagnostics............................................................................................53
Logout ...................................................................................................53
Spa Boy Owners Manual.................................................................................54
Spa Boy Owners Manual ......................................................................54
Obtaining Technical Data For Your Spa................................................54
Revision Summary ................................................................................54
What is Spa Boy?..................................................................................54
What Does Spa Boy Do? ......................................................................54
 WhatAreTheBenetsofSpaBoy?......................................................54
How Does Spa Boy Work?....................................................................55
Spa Boy System Interface.....................................................................55
Spa Boy Main Components ..................................................................56
Spa Boy Version Summary ...................................................................57
Spa Boy Version Table..........................................................................57
Spa Boy Version – Installed in Owners Spa .........................................57
How to Determine Spa Production Date ...............................................57
 DenitionsofTerms ..............................................................................58
Water Chemistry Abbreviations/Acronyms & Ranges ...........................62
Spa Boy Warranty .................................................................................62
Spa Boy Start – Up Guide .....................................................................63
Spa Boy Start-Up Overview Flowchart..................................................63
Fill Spa With Water Power Up Spa and Set Water Temperature .........64
Program Filtration Cycles/Filtration Duration.........................................65
Stabilize Spa Water ..............................................................................65
Establishing Correct Water Chemistry ..................................................66
Arctic Spas Spa Boy Salt Dose Guidance Table...................................69
Sanitizer and pH Readings....................................................................69
Caring for your Spa Boy System ...........................................................70
Arctic Spas Spa Boy Version 1 R1 Maintenance Schedule .................77
Troubleshooting Spa Boy Low ORP Reading Detected.......................79
Onzen Owners Manual....................................................................................81
Onzen Technical Guide ........................................................................81
Obtaining Technical Data For Your Spa................................................81
Revision Summary ................................................................................81
What is Onzen?.....................................................................................81
What Does Onzen Do? .........................................................................81
 WhatAreTheBenetsofOnzen?.........................................................81
How Does Onzen Work?.......................................................................81
How to Determine Spa Production Date ...............................................81
 DenitionsofTerms ..............................................................................82
Water Chemistry Abbreviations/Acronyms & Levels .............................85
Abbreviations Acronyms & Settings ......................................................85
Onzen Start – Up Guide ........................................................................86
Onzen Start-Up Overview Flowchart.....................................................86
Fill Spa With Water Power Up Spa and Set Water Temperature..........87
Establishing Correct Water Chemistry ..................................................88
Arctic Spas Onzen Salt Dose Guidance Table......................................90
Using Sodium Chloride Test Strips .......................................................91
Program Filtration & Onzen Settings.....................................................93
Conducting a Sanitizer Production Test ................................................94
Sanitizer Readings ................................................................................97
Onzen Cloudy Water Troubleshooting Flowchart..................................98

4
Onzen Frequently Asked Questios........................................................99
Arctic Spas Onzen Maintenance Schedule ...........................................101
Owners Manual - Bear Essential Class .........................................................103
 SpaSpecications.................................................................................103
Overview ...............................................................................................103
Keypad Installation ................................................................................104
Electrical Wiring ....................................................................................105
Heater Connections...............................................................................107
Power-up & breaker setting...................................................................108
Keypad Overview ..................................................................................110
Error Codes ...........................................................................................113
Troubleshooting.....................................................................................118
 HowtoSettheClock,ltrationandEssentialsSalt...............................128
How to Set Low Level Programming on INYE Pack..............................130
 Specications ........................................................................................131
Warranty................................................................................................133

OWNERS MANUAL
EXPEDITION CLASS
5
Important Safety Instructions:
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
When installing and using this electrical equipment, basic safety precautions
should always be followed, including:
1) WARNING: To reduce the risk of injury, do not permit children to use this product unless they are
closely supervised at all times.
2) WARNING: A grounding wire connector is provided on this unit to connect a minimum No. 8 AWG solid
copper conductor (USA) No. 6 AWG stranded (Canada) 8.4mm (Europe) between this unit and any metal
equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the
unit.
3) DANGER: Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized
access by children. To avoid accidents, ensure that children cannot use this hot tub unless they are
supervised at all times. Use the hot tub straps, cover safety and clip tie downs to secure the cover when
not in use. This will help to discourage unsupervised children from entering the hot tub. There is no
representation that the cover, clip tie downs, or actual locks will prevent access to the hot tub.
4) DANGER: Risk of Injury. The suction ttings in this hot tub are sized to match the specic water ow
created by the pump. Should the need arise to replace the suction ttings or the pump, be sure that
the ow rates are compatible. Never operate the hot tub if the suction ttings are broken or missing.
Consult your local dealer for assistance in choosing an appropriate replacement
suction tting.
5) DANGER: Risk of Electric Shock. Install at least 5 feet (1.5 m), from all metal surfaces.
As an alternative, a hot tub may be installed within 5 feet (1.5 m) of metal surfaces if each
metal surface is permanently connected (bonded) by a minimum No. 8 AWG solid copper
conductor (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe) attached to the wire
connector on the equipotential bonding bar which is located on the side of the spa control
pack.
6) DANGER: Risk of Electric Shock. Do not permit any electrical appliance, such as
a light, telephone, radio, television, etc. within 5 feet (1.5 m) of a hot tub. All controls or
devices accessible from the spa must be powered by a maximum of 12vdc. Do not permit
any electrical appliances powered by 12 vdc or more within 1.5 m of the hot tub.
7) ELECTRICAL SUPPLY: The electrical supply for this product must include a suitable
circuit breaker GFCI (north America) RCD (Europe) to open all ungrounded supply
conductors. The disconnect must be readily accessible and visible to the hot tub occupant
but installed at least 5 feet (1.5 m), from the hot tub water.
8) WARNING: To Reduce the Risk of Injury:
a) The water in a hot tub should never exceed 104ºF (40ºC). Water temperatures between
100ºF (38ºC) and 104ºF (40ºC) are considered safe for a healthy adult. Lower water
temperatures are recommended for young children and when hot tub use exceeds 10
minutes.
b) Since excessive water temperatures have a high potential for causing fetal damage dur-
ing the early months of pregnancy, pregnant or possibly pregnant women should limit hot
tub water temperatures to 100ºF (38ºC). If pregnant, please consult your physician before
using a hot tub.
c) The use of alcohol, drugs, or medication before or during hot tub use may lead to uncon-
sciousness with the possibility of drowning.
IMPORTANT!
This manual was
written to ensure
the proper use and
installation of any
Arctic Spa. Any
modicationstothe
procedures outlined
may result in
your warranty
being voided.
Please read this
manual to avoid any
unnecessary damage
to your spa and
equipment.

Owners Manual - Expedition Class
6
d) Persons su󰀨ering from obesity or a medical history of heart disease, low or high blood pressure, circulatory system
problems, or diabetes should consult a physician before using a hot tub.
e) Persons using medication should consult a physician before using a hot tub since some medication may induce
drowsiness, while other medication may a󰀨ect heart rate, blood pressure, and circulation.
9) WARNING: A bonding lug bar is provided on the side of your spa pack to accommodate grounding of entire spa.
To reduce the risk of electric shock, connect the local common bonding grid in the area of the hot tub to these terminals
with an insulated or bare copper conductor not smaller than No. 8 AWG solid (US) No. 6 AWG stranded
(Canada) 8.4 mm (Europe).
SAVE THESE INSTRUCTIONS
WARNINGS!
WARNING: Children should not use hot tubs without adult supervision.
AVERTISSEMENT: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance.
WARNING: Do not use hot tubs unless all suction guards are installed to prevent body and hair
entrapment.
AVERTISSEMENT: Pour eviter que les cheveux ou une partie du corps Puissent étre aspires, ne pas
utiliser une cuve de relaxation si esgrilles de prise d’aspiration ne sont pas toutes en place.
WARNING: People with infectious diseases should not use a hot tub.
AVERTISSEMENT: Les personnes atteintes de maladies infectieuses ne devraient pas utiliser une
cuve de relaxation.
WARNING: To avoid injury, exercise care when entering or exiting the hot tub.
AVERTISSEMENT: Pour éviter des blessures, user de prudent en entrant dans une de cuve de
relaxation et en sortant.
WARNING: Do not use drugs or alcohol before or during the use of a hot tub to avoid unconsciousness and possible
drowning.
AVERTISSEMENT: Pour éviter l’évanouissement et la noyade éventuelle, ne prendre ni drogue ni alcool avant
d’utiliser une cuve de relaxation ni quand on s’y trouve.
WARNING: Pregnant or possibly pregnant women should consult a physician before using a hot tub.
AVERTISSEMENT: Les femmes enceintes, que leur grossesse soit conrmée ou non, devraient consulter un médecin
avant d’utiliser la cuve de relaxation.
WARNING: Water temperature in excess of 100ºF (38ºC) may be injurious to your health.
AVERTISSEMENT: Il peut être dangereux pour la santé de se plonger dans de l’eau a plus de 100ºF (38°C).
WARNING: Before entering the hot tub, measure the water temperature with an accurate thermometer.
AVERTISSEMENT: Avant d’utiliser une cuve de relaxation mesurer la température de l’eau à l’aide d’un ther momètre
précis.
WARNING: Do not use a hot tub immediately following strenuous exercise.
AVERTISSEMENT: Ne pas utiliser une cuve de relaxation immédiatement après un exercice fatigant.
CAUTION!
Indicates a situation
in which damage to
equipment or mate-
rial may occur.
DANGER!
Indicates risk of
injury.
WARNING!
Indicates information
of critical importance.
Read and
Follow All
Instructions
It is important to
inform occasional
users of the
spa about the
DANGERS,
WARNINGS, and
CAUTIONS listed
in this manual
before they use the
spa.

Hyperthermia
Owners Manual - Expedition Class
7
WARNING: Prolonged immersion in a hot tub may be injurious to your health.
AVERTISSEMENT: L’utilisation prolongée d’une cuve de relaxation peut être dangereuse pour
la santé.
WARNING: Do not permit electric appliances (such as light, telephone, radio, television, etc.)
within 5 feet (1.5m) of this hot tub.
AVERTISSEMENT: Ne pas placer d’appareil éléctrique (luminaire, téléphone, radio, téléviseur,
etc.) à moins de 5 feet (1.5m) de cett cuve de relaxation.
CAUTION: Maintain water chemistry in accordance with manufacturer’s instructions.
ATTENTION: La teneur de l’eau en matières dissoutes doit être conformé aux directives du
fabricant.
WARNING: The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot
tubs.
AVERTISSEMENT: La consommation d’alcool ou de drogue augmente considérablement les
risques d’hyperthermie mortelle dans une cuve de relaxation.
WARNING: People using medications and / or having an adverse medical history should consult
a physician before using a spa or hot tub.
AVERTISSEMENT: Les personnes qui prennent des médicaments ou ont des problémes de
santé devraient consulter un médecin avant d’utiliser une cuve de relaxation.
Prolonged immersion in hot water may induce hyperthermia.
Hyperthermia occurs when the internal temperature of the body reaches a
level several degrees above the normal body temperature of 99ºF (37°C). The
symptoms of hyperthermia include drowsiness, lethargy, and an increase in the
internal temperature of the body. The e󰀨ects of hyperthermia include:
Unawareness of impending hazard;
Failure to perceive heat;
Failure to recognize the need to exit hot tub;
Physical inability to exit hot tub;
Fetal damage in pregnant women; and
Unconsciousness and danger of drowning.
WARNING!
The use of alcohol
or drugs can greatly
increase the risk of
fatal hyperthermia
in hot tubs or spas.

Owners Manual - Expedition Class
8
Outside
Dimensions Heights Heater
(Watts)
Water
Capacity
Dry
Weight
Electrical
Requirements
North America
Electrical Requirements
Europe
Athabascan 171.75”x93”
436cm x 236cm
50.5”
128.5 cm
NA / Euro
5500/2x3600
1347 Gallons
5100 Litres
1909 Lbs
866 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
Cub 86”x86”
217cm x 217cm
41”
104 cm
NA / Euro
5500/2x3600
313 Gallons
1185 Litres
740 Lbs
336 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
Fox 86”x69”
217cm x 174cm
38.75”
98 cm
NA / Euro
5500/2x3600
234 Gallons
884 Litres
611 Lbs
277 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
Frontier 86”x93”
217cm x 235cm
38.75”
98 cm
NA / Euro
5500/2x3600
351 Gallons
1330 Litres
785 Lbs
356 Kg 240 Volt, 50 Amp
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Glacier 86”x86”
217cm x 217cm
41”
104 cm
NA / Euro
5500/2x3600
302 Gallons
1144 Litres
827 Lbs
375 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
Hudson 171.75”x93”
436cm x 236cm
50.5”
128.5 cm
NA / Euro
5500/2x3600
1347 Gallons
5100 Litres
1909 Lbs
866 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
Kingfisher 171.75”x93”
436cm x236cm
50.5”
128.5 cm
NA / Euro
5500/2x3600
1347 Gallons
5100 Litres
1909 Lbs
866 Kg 240 Volt, 60 Amp 1Øx40Amp, 3Øx16Amp, 3Øx20Amp, 3Øx25Amp
Klondiker 93”x93”
235cm x 235cm
38.75”
98 cm
NA / Euro
5500/2x3600
378 Gallons
1431 Litres
944 Lbs
428 Kg
240 Volt, 50 Amp
(Epic series require
60amp)
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Kodiak 93”x93”
235cm x 235cm
38.75”
98 cm
NA / Euro
5500/2x3600
370 Gallons
1400 Litres
972 Lbs
441 Kg
240 Volt, 50 Amp
(Epic series require
60amp)
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Ocean 171.75”x93”
436cm x 236cm
50.5”
128.5 cm
NA / Euro
5500/2x3600
1347 Gallons
5100 Litres
1909 Lbs
866 Kg
240 Volt, 50 Amp
(Epic series require
60amp)
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Okanagan 171.75”x93”
436cm x 236cm
50.5”
128.5 cm
NA / Euro
5500/2x3600
1347 Gallons
5100 Litres
1909 Lbs
866 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
Summit 93”x93”
235cm x 235cm
38.75”
98 cm
NA / Euro
5500/2x3600
371 Gallons
1405 Litres
935 Lbs
424 Kg
240 Volt, 50 Amp
(Epic series require
60amp)
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Summit XL 117”X93”
297cm x 235cm
38.75”
98 cm
NA / Euro
5500/2x3600
525 Gallons
1988 Litres
1056 Lbs
479 Kg
240 Volt, 50 Amp
(Epic series require
60amp)
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Tundra 93”x93”
235cm x 235cm
38.75”
98 cm
NA / Euro
5500/2x3600
449 Gallons
1700 Litres
950 Lbs
431 Kg
240 Volt, 50 Amp
(Epic series require
60amp)
1Øx32Amp, 3Øx16Amp
(Epic series require 1Øx40A, 3Øx-
16Amp, 3Øx20Amp, 3Øx25Amp)
Wolverine 171.75”x93”
436cm x 236cm
50.5”
128.5 cm
NA / Euro
5500/2x3600
1347 Gallons
5100 Litres
1909 Lbs
866 Kg 240 Volt, 60 Amp 1Øx40Amp, 3Øx16Amp, 3Øx20Amp, 3Øx25Amp
Yukon 86”x86”
217cm x 217cm
41”
104 cm
NA / Euro
5500/2x3600
359 Gallons
1360 Litres
734 Lbs
333 Kg 240 Volt, 50 Amp 1 phase x 32Amp or 3 phase x 16Amp
SPA SPECIFICATIONS
* North American Spas can run single phase 240 Volt, 40, 50 and 60 amp. low level
programming should be set to reect what power is supplied. When supplied power is
less than required the spa pack will adjust operation to not exceed available power.
This may result in inability to operate all devices at once.
** European spas can run single and three phase with 16,20,25,32 and 40amp. Low
level programming should be set to reect what power is supplied. When supplied
power is less than required the spa pack will adjust accordingly to not exceed avail-
able power. This may result in inability to operate all devices at once. Refer to note
on page 10.

Owners Manual - Expedition Class
9
Installation Instructions
Site Preparation
Please ensure the following:
• Always put your spa on a structurally sound, level surface. A lled spa can weigh a great deal.
Make certain that the location you choose can support the weight of your lled spa.
• Locate your equipment compartment, which houses all of electrical components, in a place
where you will have easy access for periodic spa care and maintenance.
• Allow adequate access to all other doors for service.
Outdoor Ground Level Installation
No matter where you install your new spa, it’s important that you have a solid foundation for support. If
you are installing a spa with a wooden pedestal oor outdoors, we recommend you place patio stones
underneath spaced out evenly. The stones should be at least two inches thick and twelve inches square (30
cm x 30 cm). Even with stones in place, the spa will possibly settle and become uneven, and may require
re-leveling over time. If you are installing a spa with a Forever Floor® outdoors, you may set it on virtually
any surface, as long as it is rm and level.
Deck Installation
To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult
a qualied building contractor or structural engineer. To nd the weight of your spa, its contents and
occupants, refer to the Spa Specication chart. This weight per square foot must not exceed the structure’s
rated capacity, or serious structural damage could result.
Your Arctic Spas® Dealer can help you with local information such as zoning regulations and building
codes.
All Weather Pool Site Prep
Your new All Weather Pool should be placed on a prepared, uniformly solid and level surface (concrete pad,
properly engineered wood deck, etc.). The AWP should not be placed directly on a lawn, bare ground, or
gravel pad due to irregularities in the surface that may cause structural failure of the cabinet and shell that
could void the warranty.
Balconies, concrete pads, and decks should
be constructed to meet all builder codes and
should be able to or exceed supporting 146
Lbs per square foot (7kPa).
Your Arctic Spa is equipped with access
doors on all four sides. It is the customer’s
responsibility to provide access and ensure
there is a minimum of 24” (600mm) all around
the spa for service person access. Consult
your sales person or service department on the
di󰀨erent ways to achieve this clearance.
WARNING! WARNING!
We recommend that the Arctic Spa be installed
above ground. Consult a licensed building
contractor to design or evaluate your custom
decking requirements. Please ensure access to all
doors on all 4 sides of the spa for serviceability.