Arctic Spas Custom Series User manual

available on
www.arcticspas.com
Owners Manual
International

Your choice of an Arctic Spa indicates
that you are devoted to excellence. At
Arctic Spas®we believe a good foundation is
required to build a superior product, both in
design and philosophy. Canadian built with the
nest materials and advanced technology
to withstand even the harshest of weather
conditions, Arctic Spas® are made to perform...
wherever you happen to live. To safely and e󰀨ectively
use your spa, we recommend that you take the time to
read this manual before you hook-up and operate the spa.
This guide will acquaint you with the operating features, hook-up
procedures, and the maintenance and safety procedures, ensuring an
enjoyable experience right from the start.
If you require additional information, please call your local Arctic Spas®
dealer. A complete list of dealers and international Arctic Spas websites
can be found on the internet at ArcticSpas.com.
IMPORTANT!
In most cities and counties, permits will be required for the installation
of electrical circuits or the construction of exterior surfaces (decks and
gazebos). In addition, some communities have adopted residential
barrier codes which may require fencing and/or self-closing gates on
the property to prevent unsupervised access to a pool or spa by children
under 5 years of age. Your Arctic Spa is equipped with a locking cover
that meets the ASTM F1346-91 Standard for Safety Covers and as a
result, is usually exempt from most barrier requirements. As a general
practice, your local Building Department will inform you of any applicable
barrier requirements at the time a permit is obtained for the installation of
an electrical circuit. Your Arctic Spas Dealer can provide information on
which permits may be required.
IMPORTANT SAFETY INFORMATION
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the
appliance.
Cleaning and user maintenance shall not be made by children without
supervision.
Congratulations!
22

INTRODUCTION.............................................................................................7
Important Safety Instructions...........................................................................8
Hyperthermia.................................................................................................10
Installation Instructions.................................................................................. 11
Electrical Instructions.....................................................................................12
Electrical Safety Instructions .........................................................................12
Start Up Procedures......................................................................................13
Spa Care and Maintenance...........................................................................15
Custom and Classic Series Drain Tub...........................................................15
Core Series Drain Tub...................................................................................16
Care and Adjust Pillows.................................................................................17
Care of Spa shell...........................................................................................17
Care of Spa Covers.......................................................................................18
Care of Cabinets............................................................................................19
Winterizing your Spa .....................................................................................19
Water Maintenance .......................................................................................20
Common Spa Water Problems - Cause & Remedy ......................................24
Trouble Shooting Spa Problems....................................................................26
CUSTOM SERIES.........................................................................................28
Specications ................................................................................................29
Spa Overview ................................................................................................30
Jets................................................................................................................31
Topside Control Panel ..................................................................................32
Quick Reference......................................................................................33
Filtration Settings.....................................................................................34
Error Codes .............................................................................................34
How to perform a software upgrade Eco Pak................................................35
Warranty ........................................................................................................36
CLASSIC SERIES.........................................................................................38
Specications ................................................................................................40
Spa Overview ................................................................................................41
Jets................................................................................................................42
Topside Control Panel ..................................................................................44
Start up ....................................................................................................45
Water Care Modes...................................................................................46
Filtration settings ....................................................................................47
Onzen™ Settings With k500 Topside ......................................................47
Audio, Maintence, Maintence Reminders, and Standby..........................48
WiFi Settings ...........................................................................................49
Stereo Settings ........................................................................................50
Error Codes .............................................................................................51
Warranty ........................................................................................................52
Contents
33

Contents
CORE SERIES.................................................................................................. 5 4
Specications .................................................................................................... 5 6
Spa Overview ....................................................................................................57
Jets....................................................................................................................58
Topside Control Panel ....................................................................................... 6 0
Spa Functions.................................................................................................... 6 1
Start Up ............................................................................................................. 6 2
Filtration settings ............................................................................................... 6 4
Setting Economy Mode ..................................................................................... 6 6
Error Codes ....................................................................................................... 6 7
Warranty ............................................................................................................ 6 8
SPA BOY OWNERS MANUAL ........................................................................ 7 0
Obtaining Technical Data For Your Spa............................................................ 7 1
What is Spa Boy?.............................................................................................. 7 1
What Does Spa Boy Do?................................................................................... 7 1
What Are The Benets of Spa Boy?.................................................................. 7 1
How Does Spa Boy Work?................................................................................ 7 2
Spa Boy System Interface................................................................................. 7 2
Spa Boy Main Components .............................................................................. 7 3
Spa Boy Version Summary ............................................................................... 7 4
How to Determine Spa Production Date............................................................ 7 4
Denitions of Terms...........................................................................................75
Water Chemistry Abbreviations/Acronyms & Ranges ....................................... 79
Spa Boy Start – Up Guide ................................................................................. 8 0
Spa Boy Start-Up Overview Flowchart.............................................................. 8 0
Fill Spa With Water Power Up Spa and Set Water Temperature ..................... 8 1
Program Filtration Cycles/Filtration Duration..................................................... 8 2
Stabilize Spa Water .......................................................................................... 8 2
Establishing Correct Water Chemistry............................................................... 8 2
Arctic Spas Spa Boy Salt Dose Guidance Table...............................................85
Sanitizer and pH Readings................................................................................ 8 6
Caring for your Spa Boy System ....................................................................... 8 6
Arctic Spas Spa Boy Version 1 R1 Maintenance Schedule ............................. 9 1
Troubleshooting Spa Boy Low ORP Reading Detected................................... 9 4
ONZEN™ OWNERS MANUAL......................................................................... 9 6
Onzen™ Technical Guide ................................................................................. 9 8
Obtaining Technical Data For Your Spa............................................................ 9 8
Revision Summary ............................................................................................ 9 8
What is Onzen™? ............................................................................................. 9 8
What Does Onzen™ Do?.................................................................................. 9 8
44

Contents
What Are The Benets of Onzen™? ................................................................. 9 8
How Does Onzen™ Work? ............................................................................... 9 8
How to Determine Spa Production Date............................................................ 9 8
Denitions of Terms........................................................................................... 9 9
Water Chemistry Abbreviations/Acronyms & Levels ......................................... 101
Abbreviations Acronyms & Settings .................................................................. 102
Onzen™ Start – Up Guide................................................................................. 103
Onzen™ Start-Up Overview Flowchart ............................................................. 103
Fill Spa With Water Power Up Spa and Set Water Temperature...................... 104
Establishing Correct Water Chemistry............................................................... 105
Arctic Spas Onzen™ Salt Dose Guidance Table .............................................. 106
Using Sodium Chloride Test Strips.................................................................... 107
Program Filtration & Onzen™ Settings Custom Series..................................... 109
Sanitizer Readings ............................................................................................ 1 1 0
Onzen™ Cloudy Water Troubleshooting Flowchart .......................................... 111
Onzen™ Frequently Asked Questions .............................................................. 1 1 2
Arctic Spas Onzen™ Maintenance Schedule.................................................... 115
ONSPA® OWNERS MANUAL.......................................................................... 117
How To Download App ...................................................................................... 1 1 8
Setup New Spa.................................................................................................. 1 1 8
Setup WiFi Connect........................................................................................... 1 1 9
Setup MyArcticSpa.com .................................................................................... 121
Locate Registration Code.................................................................................. 122
Adjusting Settings on App.................................................................................. 122
55

66

Introduction
All Arctic Spas
77

Owners Manual - Arctic Spas®
Important Safety Instructions:
READ AND FOLLOW ALL INSTRUCTIONS CAREFULLY
When installing and using this electrical equipment, basic safety precautions
should always be followed, including:
1) WARNING: To reduce the risk of injury, do not permit children to use this product unless they are closely
supervised at all times.
2) WARNING: A grounding wire connector is provided on this unit to connect a minimum No. 8 AWG solid
copper conductor (USA) No. 6 AWG stranded (Canada) 8.4mm (Europe) between this unit and any metal
equipment, metal enclosures of electrical equipment, metal water pipe, or conduit within 5 feet (1.5 m) of the unit.
3) DANGER: Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access
by children. To avoid accidents, ensure that children cannot use this hot tub unless they are supervised at all
times. Use the hot tub straps, cover safety and clip tie downs to secure the cover when not in use. This will help
to discourage unsupervised children from entering the hot tub. There is no representation that the cover, clip tie
downs, or actual locks will prevent access to the hot tub.
4) DANGER: Risk of Injury. The suction ttings in this hot tub are sized to match the specic water ow created
by the pump. Should the need arise to replace the suction ttings or the pump, be sure that the ow rates are
compatible. Never operate the hot tub if the suction ttings are broken or missing. Consult your local dealer for
assistance in choosing an appropriate replacement
suction tting.
5) DANGER: Risk of Electric Shock. Install at least 5 feet (1.5 m), from all metal surfaces.
As an alternative, a hot tub may be installed within 5 feet (1.5 m) of metal surfaces if each
metal surface is permanently connected (bonded) by a minimum No. 8 AWG solid copper
conductor (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe) attached to the wire
connector on the equipotential bonding bar which is located on the side of the spa control
pack.
6) DANGER: Risk of Electric Shock. Do not permit any electrical appliance, such as
a light, telephone, radio, television, etc. within 5 feet (1.5 m) of a hot tub. All controls or
devices accessible from the spa must be powered by a maximum of 12 vdc. Do not permit
any electrical appliances powered by 12 vdc or more within 1.5 m of the hot tub.
7) ELECTRICAL SUPPLY: The electrical supply for this product must include a suitable
circuit breaker GFCI (north America) RCD (Europe) to open all ungrounded supply
conductors. The disconnect must be readily accessible and visible to the hot tub occupant
but installed at least 5 feet (1.5 m), from the hot tub water.
8) WARNING: To Reduce the Risk of Injury:
a) The water in a hot tub should never exceed 104ºF (40ºC). Water temperatures between
100ºF (38ºC) and 104ºF (40ºC) are considered safe for a healthy adult. Lower water
temperatures are recommended for young children and when hot tub use exceeds 10
minutes.
b) Since excessive water temperatures have a high potential for causing fetal damage dur-
ing the early months of pregnancy, pregnant or possibly pregnant women should limit hot
tub water temperatures to 100ºF (38ºC). If pregnant, please consult your physician before
using a hot tub.
c) The use of alcohol, drugs, or medication before or during hot tub use may lead to uncon-
sciousness with the possibility of drowning.
IMPORTANT!
This manual was
written to ensure
the proper use and
installation of any
Arctic Spa. Any
modications to the
procedures outlined
may result in
your warranty
being voided.
Please read this
manual to avoid any
unnecessary damage
to your spa and
equipment.
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Owners Manual - Arctic Spas®
d) Persons su󰀨ering from obesity or a medical history of heart disease, low or high blood pressure, circulatory system
problems, or diabetes should consult a physician before using a hot tub.
e) Persons using medication should consult a physician before using a hot tub since some medication may induce
drowsiness, while other medication may a󰀨ect heart rate, blood pressure, and circulation.
9) WARNING: A bonding lug bar is provided on the side of your spa pack to accommodate grounding
of entire spa. To reduce the risk of electric shock, connect the local common bonding grid in the area of
the hot tub to these terminals with an insulated or bare copper conductor not smaller than No. 8 AWG
solid (US) No. 6 AWG stranded (Canada) 8.4 mm (Europe).
SAVE THESE INSTRUCTIONS
WARNINGS!
WARNING: Children should not use hot tubs without adult supervision.
AVERTISSEMENT: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance.
WARNING: Do not use hot tubs unless all suction guards are installed to prevent body and hair
entrapment.
AVERTISSEMENT: Pour eviter que les cheveux ou une partie du corps Puissent étre aspires, ne pas
utiliser une cuve de relaxation si esgrilles de prise d’aspiration ne sont pas toutes en place.
WARNING: People with infectious diseases should not use a hot tub.
AVERTISSEMENT: Les personnes atteintes de maladies infectieuses ne devraient pas utiliser une
cuve de relaxation.
WARNING: To avoid injury, exercise care when entering or exiting the hot tub.
AVERTISSEMENT: Pour éviter des blessures, user de prudent en entrant dans une de cuve de
relaxation et en sortant.
WARNING: Do not use drugs or alcohol before or during the use of a hot tub to avoid unconsciousness and possible
drowning.
AVERTISSEMENT: Pour éviter l’évanouissement et la noyade éventuelle, ne prendre ni drogue ni alcool avant
d’utiliser une cuve de relaxation ni quand on s’y trouve.
WARNING: Pregnant or possibly pregnant women should consult a physician before using a hot tub.
AVERTISSEMENT: Les femmes enceintes, que leur grossesse soit conrmée ou non, devraient consulter un médecin
avant d’utiliser la cuve de relaxation.
WARNING: Water temperature in excess of 100ºF (38ºC) may be injurious to your health.
AVERTISSEMENT: Il peut être dangereux pour la santé de se plonger dans de l’eau a plus de 100ºF (38°C).
WARNING: Before entering the hot tub, measure the water temperature with an accurate thermometer.
AVERTISSEMENT: Avant d’utiliser une cuve de relaxation mesurer la température de l’eau à l’aide d’un ther momètre
précis.
WARNING: Do not use a hot tub immediately following strenuous exercise.
AVERTISSEMENT: Ne pas utiliser une cuve de relaxation immédiatement après un exercice fatigant.
CAUTION!
Indicates a situation
in which damage to
equipment or mate-
rial may occur.
DANGER!
Indicates risk of
injury.
WARNING!
Indicates information
of critical importance.
Read and
Follow All
Instructions
It is important to
inform occasional
users of the
spa about the
DANGERS,
WARNINGS, and
CAUTIONS listed
in this manual
before they use the
spa.
99

Hyperthermia
Owners Manual - Arctic Spas®
WARNING: Prolonged immersion in a hot tub may be injurious to your health.
AVERTISSEMENT: L’utilisation prolongée d’une cuve de relaxation peut être dangereuse pour
la santé.
WARNING: Do not permit electric appliances (such as light, telephone, radio, television, etc.)
within 5 feet (1.5m) of this hot tub.
AVERTISSEMENT: Ne pas placer d’appareil éléctrique (luminaire, téléphone, radio, téléviseur,
etc.) à moins de 5 feet (1.5m) de cett cuve de relaxation.
CAUTION: Maintain water chemistry in accordance with manufacturer’s instructions.
ATTENTION: La teneur de l’eau en matières dissoutes doit être conformé aux directives du
fabricant.
WARNING: The use of alcohol or drugs can greatly increase the risk of fatal hyperthermia in hot
tubs.
AVERTISSEMENT: La consommation d’alcool ou de drogue augmente considérablement les
risques d’hyperthermie mortelle dans une cuve de relaxation.
WARNING: People using medications and / or having an adverse medical history should consult
a physician before using a spa or hot tub.
AVERTISSEMENT: Les personnes qui prennent des médicaments ou ont des problémes de
santé devraient consulter un médecin avant d’utiliser une cuve de relaxation.
Prolonged immersion in hot water may induce hyperthermia.
Hyperthermia occurs when the internal temperature of the body reaches a
level several degrees above the normal body temperature of 99ºF (37°C). The
symptoms of hyperthermia include drowsiness, lethargy, and an increase in the
internal temperature of the body. The e󰀨ects of hyperthermia include:
Unawareness of impending hazard;
Failure to perceive heat;
Failure to recognize the need to exit hot tub;
Physical inability to exit hot tub;
Fetal damage in pregnant women; and
Unconsciousness and danger of drowning.
WARNING!
The use of alcohol
or drugs can greatly
increase the risk of
fatal hyperthermia
in hot tubs or spas.
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Owners Manual - Arctic Spas®
1111
Installation Instructions
Site Preparation
Please ensure the following:
• Always put your spa on a structurally sound, level surface. A lled spa can weigh a great deal.
Make certain that the location you choose can support the weight of your lled spa.
• Locate your equipment compartment, which houses all of electrical components, in a place
where you will have easy access for periodic spa care and maintenance.
• Allow adequate access to all other doors for service.
Outdoor Ground Level Installation
No matter where you install your new spa, it’s important that you have a solid foundation for support. If
you are installing a spa with a wooden pedestal oor outdoors, we recommend you place patio stones
underneath spaced out evenly. The stones should be at least two inches thick and twelve inches square (30
cm x 30 cm). Even with stones in place, the spa will possibly settle and become uneven, and may require
re-leveling over time. If you are installing a spa with a Forever Floor® outdoors, you may set it on virtually
any surface, as long as it is rm and level.
Deck Installation
To be certain your deck can support your spa, you must know the deck’s maximum load capacity. Consult
a qualied building contractor or structural engineer. To nd the weight of your spa, its contents and
occupants, refer to the Spa Specication chart. This weight per square foot must not exceed the structure’s
rated capacity, or serious structural damage could result.
Your Arctic Spas® Dealer can help you with local information such as zoning regulations and building
codes.
All Weather Pool Site Prep
Your new All Weather Pool should be placed on a prepared, uniformly solid and level surface (concrete pad,
properly engineered wood deck, etc.). The AWP should not be placed directly on a lawn, bare ground, or
gravel pad due to irregularities in the surface that may cause structural failure of the cabinet and shell that
could void the warranty.
Balconies, concrete pads, and decks should
be constructed to meet all builder codes and
should be able to or exceed supporting 146
Lbs per square foot (7kPa).
Your Arctic Spa is equipped with access
doors on all four sides. It is the customer’s
responsibility to provide access and ensure
there is a minimum of 24” (600mm) all around
the spa for service person access. Consult
your sales person or service department on the
di󰀨erent ways to achieve this clearance.
WARNING! WARNING!
We recommend that the Arctic Spa be installed
above ground. Consult a licensed building
contractor to design or evaluate your custom
decking requirements. Please ensure access to all
doors on all 4 sides of the spa for serviceability.

Owners Manual - Arctic Spas®
Electrical Specications
Electrical Installation Instructions
DANGER!
Shock Hazard.
DO NOT PROCEED if
you are not a licensed
electrician.This
diagram is for
reference only!
ARCTIC SPAS® MUST BE WIRED IN ACCORDANCE WITH ALL
APPLICABLE LOCAL ELECTRICAL CODES. ALL ELECTRICAL WORK SHOULD BE
DONE BY AN EXPERIENCED, LICENSED ELECTRICIAN
AND APPROVED BY A LOCAL BUILDING/ELECTRICAL
INSPECTION AUTHORITY.
The electrical supply must satisfy the requirements of the spa as marked on the certication label which is
located adjacent to the spa controller (pack). If the ratings are not legible or cannot be found, please contact
the factory for assistance. - DO NOT GUESS!
WARNING: Removing or bypassing any GFCI /RCD breaker will result in an unsafe
spa and will void the spa’s warranty.
IMPORTANT: Your Arctic Spa has been carefully engineered to provide maximum
safety against electric shock. Remember, connecting the spa to an
improperly wired circuit will negate many of its safety features.
1212

Owners Manual - Arctic Spas®
Startup Procedures
IMPORTANT:
Your Arctic Spa®has been thoroughly tested during the manufacturing
process to ensure reliability and long-term customer satisfaction. Before
lling the spa, wipe the spa shell clean with a soft rag. Make sure to ll
spa through lter bucket.
The following instructions must be read and followed exactly to ensure a
successful start-up or rell.
1) Ensure the electrical connections have been made in accordance with this manual.
2) Ensure all O-Rings have been installed into unions and unions have been tightened
su󰀩ciently.
3) Ensure all ball valves are open, and the drain has been closed. The spas drain tting
located on the external cabinet.
4) Using a garden hose in the lter bucket, ll the spa with pre-ltered water to the bottom
of the pillows (or approximately 6”, 15 cm above the base of the oating weir).
5) Once the spa is lled to the proper level, turn the power to the spa on, by turning on the
GFCI /RCD breaker in your panel.
6) The jet pump, heating system and all internal plumbing will achieve a partial prime as the
spa is lled. To check the operation of the jet system and to remove any remaining air from
the plumbing system, follow these steps:
a) All Models: Push the pump 1 button a second time to turn the pump to high
speed. Allow to run for 1 minute.
b) Signature: Push pump 2 button also. This pump runs at high speed only.
Run for one minute.
c) Legend and Legend Select: Push pump 3 also. This pump runs at high speed
only. Run for one minute.
d) SDS Series push pump 4 button once to turn on and run for one minute. Once the jet
system is fully operational (as indicated by strong, non-surging jets), priming of the
spa is complete. Push each pump button once to turn the pumps o󰀨.
IMPORTANT: Weak or surging jets can be indication of a low water level, or a clogged lter
cartridge.
7) Adjust the chemicals and balance the water according to your dealer’s instructions. A
guideline is also included in this manual, under the Water Maintenance Section.
8) Set the temperature control to the desired temperature (between 100ºF and 104ºF (38ºC
and 40ºC), then place the insulated cover on the spa and allow the water temperature to
stabilize (approximately 16 hours). Make sure you secure the cover in place using the
cover locks. Periodically check the spa water temperature. When the water temperature
climbs above 85ºF (29ºC), proceed to the next step.
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Owners Manual - Arctic Spas®
CAUTION!
Do Not turn on
power to the spa
until the spa is lled
to the required
level. Running the
spa pump without
water could cause
immediate damage
and void your
warranty!
CAUTION!
If your spa or AWP is equipped with Spa Boy or
ONZEN please consult the: Spa Boy Owners
Manual or ONZEN User Guide for further setup
requirements.
9) Test and Adjust Sanitizer level (Helth Canada mandates 3 - 5 ppm for residential Hot Tubs Spas).
10) Rotate diverters to centre position and press “Pump 2” button on topside control panel for 5
seconds to activate the “Boost ltration system”. When this system is enabled, “boo”
is displayed on the screen. This will give 45 min of circulation and ltration to disperse the
chemicals.
1414

Spa Care and Maintenance
Your Arctic Spa® is manufactured from the highest quality, most durable materials available. Even
so, the spa care and maintenance program you develop will ultimately determine how long your spa
and its individual components will last. Regular maintenance following the advice in this section will
help you to protect your investment.
IMPORTANT: Before performing any maintenance on your spa, make a visual inspection of
the spa to get an understanding of what condition it may be in and if anything looks out of the or-
dinary. If any part appears to be damaged, loose or missing, do not proceed. Contact your Factory
Authorized Dealer immediately.
IMPORTANT: If using traditional chemicals remember to change your water every three to
four months. If using SpaBoy you can get 6 months to two years in between water changes.
Custom and Classic Series Draining the Water
Detergent residues and dissolved solids from bathing suits and chemicals will gradually accumu-
late in your spa’s water. Normally, in about three to four months the water will become di󰀩cult to
balance and should be replaced. Showering without using soap prior to entering the spa or using
only the rinse cycle when laundering your bathing suit will help to reduce detergent residue in the
spa water. However, foam problems are more likely to be caused by a build up of organic pollut-
ants in the spa, mostly from body oils. If you’re using your spa frequently with a high bather load
the water will need to be replaced more often. Spa water gradually loses quality because of build-
ups of unlterable pollutants.
To Drain Your Spa:
1. Shut o󰀨 the GFCI /RCD breaker located in the sub panel or the quick disconnect.
2. Locate the hose adapter and thread on to your garden hose.
3. Remove the drain plug, and thread in the adapter.
4. When the adapter is threaded all the way in the drain will automatically
open and begin draining.
Note: All Arctic Spas® models will drain through the oor drain. Equipment such as the pump(s)
and heater will drain. All models will leave a small amount of water in the foot well. Any water
remaining in the plumbing or equipment after draining will only need to be removed if the spa is
being winterized.
1. When empty, inspect the spa shell and clean as required.
2. Close the drain valve.
3. Rell the spa BEFORE restoring power.
1515
Owners Manual - Arctic Spas®

Core Series Draining the Water
To Drain Your Core Spa:
1. Shut o󰀨 the GFCI RCD breaker located in the sub panel or the quick disconnect.
2. Locate and remove the drain plug.
3. Thread your garden hose in the adapter.
4. When the Hose is threaded in, pull the hose and the drain will open and begin draining.
Custom Series Filtration System
Filter Cartridge Removal and Installation For Custom
1. Put the Spa in Standby mode using sds button on the
topside control panel.
2. Remove the telescoping lter Insert.
3. Remove Pre-Filter.
4. Grab handle and pull up sharply to remove lter cartridge.
5. Insert new Filter cartridge.
The use of Clariers and Foam inhibitors is not recommended
with disposable lters!
Arctic Spas® are equipped with balanced ltration, meaning that the lter cartridges are sized to
meet the needs of the pump system. As with any water ltering system, the lter cartridge may become clogged,
resulting in reduced water ow. It is important to maintain a clean, unobstructed lter system.
Classic and Core Series Filter Cartridge Removal and Installation
1. Put the spa in Standby mode using the on/o󰀨 button on the topside control panel.
2. Remove the telescoping lter cylinder
3. Unscrew the lter cartridge and either clean the reusable lter or discard the disposable lter.
4. Re-thread the clean or new lter.
5. Slide the telescoping lter cylinder back into the lter bucket.
6. We recommend that your lter cartridge be replaced with an Arctic Pure® disposable lter cartridge
every three (3) months.
IMPORTANT: With reusable lters, it is necessary to rinse the lter cartridges weekly. Every
month, and each time the spa is drained for cleaning, clean the cartridges in lter cleaner. (With
Arctic Spas disposable lters, simply replace the cartridge whenever the spa is drained, or about every
three months).
1616
Owners Manual - Arctic Spas®

Care of Spa Pillows
The spa pillows used in many of the Arctic Spas® models will provide years of comfort if treated with care. They
have been positioned above the water level to minimize the bleaching e󰀨ects of chlorinated water and other
spa water chemicals. To extend their life, whenever the spa shell is being cleaned, the spa pillows should be
removed and cleaned. Body oils can be removed with a mild soap and water solution. ALWAYS rinse o󰀨 the spa
pillows thoroughly to remove any soap residue. The pillows can be conditioned with Arctic Pure®Cover and
Cabinet Renew after cleaning. If the spa is not going to be used for a long period of time (that is, during a vaca-
tion or if the spa is being winterized), or when the spa water is being super-chlorinated, the spa pillows should be
removed until the next use of the spa.
To remove and adjust the Custom spa pillows:
1. Pull the pillow directly upwards until it is fully extended. Next to the acrylic of the shell, there
is a button that you press to allow you to pull the pillow upwards and out completely.
2. To reinstall the spa pillow, push the button and carefully insert pillow.
To Adjust the Core Spa Pillows:
1. Pull up on the pillow to extend to its highest level
2. Push down for its lowest level
Care of the Spa Shell
Your Arctic Spa® has a berglass reinforced, Aristech®cast acrylic shell. Stains and dirt generally will not
adhere to your spa’s surface. A soft cloth or sponge should easily remove most dirt. Most household chemicals
are harmful to your spa’s shell. Sodium bicarbonate (baking soda) or vinegar can also be used for minor surface
cleaning. Always thoroughly rinse o󰀨 any spa shell cleaning agent with fresh water.
Service Notes:
1. Iron and copper in the water can stain the spa shell if allowed to go unchecked. Your
Arctic Spas® Dealer stocks Arctic Pure®Best Defence to use if your spa water has a high
concentration of dissolved minerals.
2. The use of alcohol or any household cleaners other than those listed to clean the spa shell
surface is NOT recommended. DO NOT use any cleaning products containing abrasives or
solvents since they may damage the shell surface. Damage to the shell by the use of harsh
chemicals is not covered under the warranty.
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Care of the Spa Cover
WARNING: The cover is a manual safety cover that meets or exceeds all prevailing requirements of
ASTM Standards for spa safety covers when installed and used correctly as of the date of manufacture. Non-
secured or improperly secured covers are a hazard. Open the cover to its fully open position before use. Be
sure to inspect the cover for premature wear or deterioration. Over time, with use, there is a chance of normal
cover wear and deterioration. To properly maintain your cover see directions below.
Vinyl Cover
The vinyl spa cover is an attractive, durable foam insulation product. Monthly cleaning and conditioning is
recommended to maintain its beauty.
To clean and condition the vinyl cover:
1. Remove the cover from the spa and gently lean it against a wall or fence.
2. With a garden hose, spray the cover to loosen and rinse away dirt or debris.
3. Using a large sponge and/or a soft bristle brush, and using a very mild soap solution or
baking soda, scrub the vinyl top in a circular motion. Do not let the vinyl dry with a soap lm
on it before it can be rinsed clean.
4. Scrub the cover’s perimeter and side aps. Rinse clean with water.
5. Rinse o󰀨 the underside of the cover with water only (use no soap), and wipe it clean with a
dry rag.
6. To condition the cover after cleaning, apply a thin lm of Arctic Pure® Cover and Cabinet Renew to the
vinyl surface and bu󰀨.
Weather Shield Care and Cleaning
Weather Shield The material used to make covers is a solution dyed polyester fabric designed
to be exible and easy to maintain. Its urethane coating enhances the stability of the weave and allows for
greater water resistance, while also minimizing shrinkage and stretching. Weather Shield features a high UV,
water, mold and mildew resistance and has excellent tear and abrasion resistance.
1. Care and Cleaning: Weather Shield is designed to be easy to maintain. It can be washed, or
brushed o󰀨 and rinsed. Proper care and cleaning is important to maximaize the life of all fabrics.
2. For normal Care and Cleaning: Add 2 ounces of mild soap such a Woolite or Dawn
dishwashering liquid to a gallon of lukewarm water. Clean the fabric with a “soft bristle brush”. Rinse
thoroughly cold water and air dry.
3. For Stubborn Stains: Make a mixture of bleach and water by adding a maximum of 1 cup
of bleach to 1 gallon of water. Spray the mixture on lightly to the fabric face (non-coated side). Do not
soak the fabric. Prolonged exposure to harsh chemicals can damage the coating. Rinse immediately.
Do not leave on for more than 2 minutes. Cleaning with harsh cleaners such as bleach will require a
retreatment like 303 High Tech Fabric Guard.
MANUAL SAFETY COVER
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Care of the Spa Cabinet
Cedar Cabinet: When properly cared for, the wood cabinet of your spa will maintain its beauty
for many years. Your Arctic Spa cabinet has been specially treated with Olympic Maximum Wood Stain.
Use this stain or a similar product on a regular basis to protect the wood of the cabinet and keep your spa
looking great for years to come.
The easiest method of maintaining your cedar cabinet and to keep your cedar cabinet looking as good
as the day your spa was rst delivered, is to apply one coat of oil to your cedar cabinet twice a year. Just
before summer and again at the end of summer are the best times. In between oiling your cedar cabinet
you can also clean and rejuvenate your cedar cabinet with Arctic Pure Cover and Cabinet Renew.
No Maintenance Cabinet:
Hot soapy water is the best choice for cleaning the NOM cabinets. The NOM cabinets are a hard material
with a non-porous surface, therefore it does not readily stain and most spills do not stick. Any water- based
household cleaner can be used to clean the surface, including Windex, 409, Pledge, Murphy’s Oil Soap,
Simple Green and citrus cleaners. Avoid any cleaner that contains solvents or harsh chemicals. If unsure of
the cleaner, test on a small area before cleaning. Although not commonly necessary, the NOM cabinets can
be pressure-washed.
Winterizing Your Spa
If you plan to leave your spa unused for a long period of time in severely cold weather, you should drain the
spa to avoid accidental freezing due to a power or equipment failure.
We recommend your local authorized dealer winterize your spa. Freezing can severely damage your spa.
Improper winterizing of your spa can void your warranty.
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Water Maintenance
It’s important to have clean water. Water maintenance is one of the least understood, but very important
areas of spa ownership. Your dealer can guide you through the process of achieving and maintaining perfect
water in your spa, given your local conditions. Your program will depend on your water’s mineral content,
how often you use your spa, and how many people use it. Here is our suggested step-by-step program:
General Information
There are three fundamental areas of water maintenance. They are (1) Chemical Balance/pH Control, (2)
Water Sanitation, and (3) Water Filtration.
Although your spa’s lter system is working several hours a day to remove particles from your water, it does
not remove bacteria or viruses. Water sanitation is the responsibility of the spa owner. It can be achieved
through the regular and periodic (daily, if necessary) addition of an approved sanitizer. The sanitizer will
chemically control the bacteria and viruses present in the spa water. Bacteria and viruses can grow quickly in
under sanitized spa water. The water’s chemical balance and pH control are also the responsibility of the spa
owner. You will have to add chemicals to maintain proper levels of Total Alkalinity (TA), Calcium Hardness
(CH) and pH. Proper water balance and pH control will minimize scale buildup and corrosion of metals,
extend the life of the spa, and allow the sanitizer to work at maximum e󰀩ciency.
For Onzen™ System: Please refer to your Onzen User Guide for direction in
water maintenance. (Pg.96)
For Spa Boy® System: Please refer to your Spa Boy Owners manual for
directions in water maintenance. (Pg.70)
Methods For Testing The Spa Water
Accurate water testing and analysis are an important part of e󰀨ectively maintaining your spa water. To follow
the Arctic Spas® recommended program, you must have the ability to test for:
• Total Alkalinity (TA)
• Calcium Hardness (CH)
• pH
• Sanitizer
Although reagent liquid test kits provide the highest level of accuracy, Test Strips are the most convenient
testing method used by many spa owners. Keep in mind that test strips are susceptible to heat and moisture
contamination, and have limited lifespans which can result in inaccurate readings.Very high sanitizer levels
will also render test strips unreliable.
IMPORTANT:Always read and carefully follow the directions included with the Test Kit or Test Strips
to ensure the accuracy of the test results.
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Owners Manual - Arctic Spas®