Arris SURFboard SBG6782-AC User manual

© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any
means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks
of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.
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part of the contents of this document may be reproduced or transmitted in any
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598485-001-a 10/2015
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
The gateway label is located on the bottom of
your SBG6782-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and Serial number (see S/N) listed on the
gateway label (see below).
In the Box
SBG6782-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Support
Information Card
What You Should Know
The SBG6782-AC is a combination wireless cable modem and
router that uses DOCSIS 3.0 technology to provide ultra
high-speed wired or wireless Internet access and MoCA
networking in your home. With this gateway, you can connect
your wireless devices (such as computer, Smart TV, laptop, tablet,
mobile phone, and gaming devices) on your home or small
business network. The SBG6782-AC connects to the existing
coaxial cable connection in your home and does not require any
new or additional wiring.
This quick start guide will help you install your SBG6782-AC and
set up a secure wireless network connection on your home or
small business network.
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices must
support 802.11ac. For optimal performance with 802.11ac, you
should connect any wireless devices using older networking
protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz
wireless network).
To customize your wireless network connection and also enable
your MoCA network and other advanced gateway settings, see
the SURFboard SBG6782-AC User Guide for more information. It is
available online at the ARRIS Support website:
www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default wireless network name for your 2.4 GHz or 5
GHz wireless network. ARRIS recommends that you change
the default network name or add more wireless networks.
• WI-FI SECURITY KEY - Wireless network password that is
needed to access your wireless network using a secure
gateway. ARRIS recommends that you change the default
Wi-Fi Security Key to a more secure password to protect your
wireless network from unauthorized access.
• S/N - Gateway serial number. Your service provider may
request the serial number to activate your gateway.
• HFC MAC ID - Your service provider may request the Media
Access Control (MAC) number to activate your gateway.
Gateway Label
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may have to contact your service provider
for assistance. To save time, make sure you have the Gateway model name (SBG6782-AC), HFC MAC
ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6782-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
Quick Start Guide
SBG6782-AC
Wireless Cable Modem Gateway

2
1. Connect the coaxial cable from the cable wall
outlet (or RF splitter) to the Cable connector on
the rear of your SBG6782-AC. Use your hand to
tighten each connector.
Note: To install a MoCA network adapter and
congure your MoCA network, see the SURFboard
SBG6782-AC User Guide for more information.
2. Connect the Ethernet cable to the Ethernet port
on your computer and to an available Ethernet
port on the rear of your SBG6782-AC.
3. Connect the power cord to the Power port on the
rear of your SBG6782-AC and then plug it into an
electrical wall outlet.
This automatically powers ON your SBG6782-AC.
Check the front panel LEDs. During the initial start-
up, the Power, Receive, Send, and Online LEDs will
FLASH. Afterwards, check that all four LEDs are lit
SOLID green or blue. The Wireless and MoCA LEDs
will light up only when additional wireless devices
are connected. See Front Panel LEDs.
1. Power ON your computer and log in.
2. Contact your service provider to activate
(provision) your SBG6782-AC.
3. Open a web browser on your computer (Internet
Explorer, Google Chrome, Firefox, or Safari).
4. Type a valid URL (such as www.surfboard.com) in
the address bar and press Enter.
The ARRIS website should open. If it fails to open,
please contact your service provider to set up your
Internet service or activate your gateway.
Note: The steps for setting up a wireless network may
dier slightly depending on the operating system
installed on your computer. The following steps apply
to Windows©7.
1. From the Windows task bar on your computer,
click the following in sequential order to open
the list of available wireless networks:
• Start button
• Control Panel
• Network and Sharing Center
• Connect to a network
2. Scroll down the list and then click on the wireless
network name (SSID) for your SBG6782-AC.
The SBG6782-AC SSID is listed on the gateway
label.
3. Select Connect automatically to set up
automatic log on connections for the wireless
devices on your home network.
4. Click Connect to open the Connect to a Network
window.
5. Type your wireless network security code or
password in the Security key eld.
Note: Enter the Wi-Fi Security Key listed on the
gateway label or create your own network password
(see the SURFboard SBG6782-AC User Guide for
more information on changing the default
password).
6. Select Hide characters to encrypt your wireless
network password for security purposes and
then click OK to complete the wireless network
connection.
The Successfully added message should display.
7. Close the Wireless Network Connection window.
Set Up the Wireless Network on
Your Computer
Use the WPS Pairing Button
A
B
Do the following to connect your WPS devices:
1. Power ON the SBG6782-AC and other
WPS-enabled wireless devices that you want to
connect to your wireless network.
2. Press the WPS button located on the top of the
SBG6782-AC.
3. Press and hold the WPS button on your
WPS-enabled wireless computer or other WPS
device for ve or more seconds, then release.
4. Repeat steps 2 and 3 for each additional
WPS-enabled wireless device.
Use the SBG6782-AC Web Manager to set up and
manage your wireless gateway and network security
congurations. To access the web manager:
1. Open any web browser on your computer, type
192.168.0.1 in the address bar, and press Enter.
Note: The Device Status button is an available
option for you to view general product and status
information related to your connected gateway
without having to log in to the web manager.
2. Type the default user name: admin.
3. Type the default password: motorola.
4. Click Login to open the web manager.
During normal operation, the Power, Receive,
Send, and Online LEDs on the SBG6782-AC front
panel should always be lit SOLID green or blue.
Note: During startup, the rst four LEDs will FLASH and
then light up SOLID in sequence. If the Power LED does
not light up, please rst check the gateway power
connection before contacting ARRIS. If the other LEDs
do not light up correctly, please call ARRIS Technical
Support at 1-877-466-8646.
LED Status
Install the Gateway
Front Panel LEDs
Set Up a Wireless Network
Connection
Choose one of the following options to set up your
wireless network connection. When done, proceed
with Test Your Wireless Network Connection below.
• Computer Wireless Network Options
• WPS Pairing Button
Test the Gateway Connection
To use WPS, your computer hardware must support
WPS and also have WPA security compatibility.
WPS automatically assigns a random SSID wireless
network name and Wi-Fi Security Key to connect
your SBG6782-AC and other WPS-enabled wireless
devices to your wireless network.
Start the Gateway Web Manager
Test Your Wireless Network
Connection
ON - Power is properly connected to the
gateway
ON - Downstream channel is connected
ON - Upstream channel is connected
ON - Gateway is connected to the
network
ON - MoCA device is detected after
connection to the gateway
1. If connected, disconnect the Ethernet cable from
your computer and the SBG6782-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com)
in the web browser address bar and press Enter.
FLASH - 2.4 GHz wireless connection
is made between the gateway and
wireless device
FLASH - 5 GHz wireless connection
is made between the gateway and
wireless device
3