Arris SURFboard SBR-AC3200P User manual

SURFboard SBR-AC3200P Wi-Fi
Router
User Guide
PN 365-095-28245
Release 33 ISSUE 1.5 October 2015
October 2015

SURFboard SBR-AC3200P Wi-Fi Router User Guide
Release 33 ISSUE 1.5
ARRIS Copyrights and Trademarks
©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of ARRIS to provide
notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
and the names of their products. ARRIS disclaims proprietary interest in the marks and
names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.
Patent Notice
Protected under one or more of the following U.S. patents: http://www.arris.com/legal
Other patents pending.

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Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved. 3
Table of Contents
1. Safety Requirements............................................................................................... 5
FCC Part 15 ........................................................................................................................ 5
RF Exposure............................................................................................................... 6
Industry Canada Statement............................................................................................... 6
2. Product Overview ................................................................................................... 8
Introduction....................................................................................................................... 8
About The Wi-Fi Router..................................................................................................... 8
What is G.hn? .................................................................................................................... 9
What's in the Box?............................................................................................................. 9
Items You Need ............................................................................................................... 10
System Requirements...................................................................................................... 10
Recommended Hardware....................................................................................... 10
Windows ................................................................................................................. 11
Mac OS.................................................................................................................... 11
Linux/Unix ............................................................................................................... 11
About this Manual ........................................................................................................... 11
Contact Information ........................................................................................................ 12
3. Installing the Wi-Fi Router..................................................................................... 13
Front Panel ...................................................................................................................... 13
Rear Panel........................................................................................................................ 13
Indicator Lights for the SBR-AC3200P ............................................................................. 14
Selecting an Installation Location.................................................................................... 15
Desktop Mounting Instructions .............................................................................. 15
Factors Affecting Wireless Range ........................................................................... 15
Ethernet, Wireless, or Gigabit Home Networking?......................................................... 16
Connecting the Wi-Fi Router ........................................................................................... 17
Configuring the Wireless Connection.............................................................................. 18
Setting Up Your Network Extenders................................................................................ 18
4. Setting up an Internet Connection......................................................................... 19
Configure Your IP Address............................................................................................... 19
Verify & Renew Your IP Address...................................................................................... 21
5. Setting Up a Wireless Network Connection............................................................ 23
Launch the SBR-AC3200P Quick Start Wizard ................................................................. 23
Register Your SBR-AC3200P............................................................................................. 25

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Manually Set Up a Wireless Network on Your Computer ............................................... 25
Use the SBR-AC3200P WPS Pairing Button ..................................................................... 26
Test Your Wireless Network Connection......................................................................... 26
6. Managing Your Wi-Fi Router and Connected Networks.......................................... 28
Start the Wi-Fi Router Web Manager.............................................................................. 28
Wi-Fi Router Web Manager Menu Options..................................................................... 29
Main Menu Buttons................................................................................................ 29
Main Menu Links..................................................................................................... 30
Get Help........................................................................................................................... 31
Overview Help......................................................................................................... 31
Help Links................................................................................................................ 32
Field Level Help ....................................................................................................... 32
View the Wi-Fi Router Product Information ................................................................... 32
Test Your Connection ...................................................................................................... 33
Configure Your LAN ......................................................................................................... 34
Back Up Your Wi-Fi Router Configuration ....................................................................... 34
Restore Your Configuration Settings ............................................................................... 35
Reset Your Configuration Settings................................................................................... 35
Update Your Wi-Fi Router Firmware............................................................................... 36
Exit the SBR-AC3200P Web Manager.............................................................................. 37
7. Protecting & Monitoring Your Wireless Network ................................................... 38
Prevent Unauthorized Access.......................................................................................... 38
Change the Default User Name and Password ............................................................... 38
Set Up Firewall Protection............................................................................................... 40
Set Up Parental Controls ................................................................................................. 41
Set Up Port Triggers......................................................................................................... 43
Set Up Port Forwarding ................................................................................................... 44
Set Up the DMZ Host ....................................................................................................... 46

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Chapter 1
Safety Requirements
The ARRIS SBR-AC3200P Wi-Fi Router complies with the applicable requirements for
performance, construction, labeling, and information when used as outlined below:
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool,
etc.), to avoid risk of electrocution.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
Do not use spray cleaners or aerosols on the Wi-Fi Router.
Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of
electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat
registers, space heaters, fireplaces, etc.).
Use the power cord included with the equipment.
Equipment should be installed near the power outlet and should be easily accessible.
In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power
Conversion) on the AC and Ethernet lines.
When the Wi-Fi Router is connected to a local computer through Ethernet cables, the
computer must be properly grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specifications.
Ensure proper ventilation. Position the Wi-Fi Router so that air flows freely around it and
the ventilation holes on the unit are not blocked.
Do not mount the Wi-Fi Router on surfaces that are sensitive to heat and/or which may be
damaged by the heat generated by the modem or its accessories.
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on,

Chapter 1:Safety Requirements
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the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
WARNING
Changes or modifications to this equipment not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
For the U.S. model, the country code is preset and cannot be changed. Per FCC regulations,
the country code setting for all Wi-Fi products marketed in the U.S. must be fixed to U.S.
operational channels only.
Operation of this device is restricted to indoor use only.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
11.8 inches (30 cm) between the radiator and your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or transmitter.
Industry Canada Statement
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the
following two conditions:
(1) This device may not cause interference; and (2) This device must accept any interference,
including interference that may cause undesired operation of the device.
Cet appareil est conforme aux CNR exemptes de licence d'Industrie Canada. Son
fonctionnement est soumis aux deux conditions suivantes:
(1) Ce dispositif ne peut causer d'interférences; et(2) Ce dispositif doit accepter toute
interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de
l'appareil.
Caution:
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the
potential for harmful interference to co-channel mobile satellite systems;

Chapter 1:Safety Requirements
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Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour
une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes
de satellites mobiles utilisant les mêmes canaux;
Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B)
Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 30 cm
between the radiator & your body.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de
30 cm de distance entre la source de rayonnement et votre corps.
Industry Canada ICES-003 Compliance Label:CAN ICES-3(B)/NMB-3(B)
Industry Canada ICES-006 Compliance Label: CAN ICES-6/NMB-6

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Chapter 2
Product Overview
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new software, or checking your email, the SURFboard SBR-AC3200P Wi-Fi
Router brings it all to you faster and more reliably.
The SURFboard SBR-AC3200P Wi-Fi Router provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The SBR-AC3200P also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.
The SURFboard RipCurrent feature (using G.hn Power Line Communication) also allows you to
place wired and wireless extenders around your home using your AC power grid and existing
AC outlets to allow for network connectivity in or around your home environment.
About The Wi-Fi Router
The SBR-AC3200P is more than just a WI-FI Router. This advanced Access Point is the start of
a new home network experience that offers the following benefits:
Tri-band concurrent 802.11AC radios: two for the 5 GHz band and one for the 2.4 GHz
band. These radios provide automatic client-directed connections for optimal Wi-Fi
connectivity and speed based on a client's capability. Each radio includes a 3x3 MIMO
antenna array for the best reach, range, and throughput.
Four gigabit Ethernet ports for ultra fast wired connectivity
A USB 3.0 port and a USB 2.0 port, for data and media storage or transfer and print
sharing

Chapter 2:Product Overview
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Embedded RipCurrent technology via your home power lines, ready to connect to
RipCurrent or other compatible G.hn extenders to reliably take your network to the
farthest reaches of your environment.
The SBR-AC3200P includes the following features:
Supports Ethernet and 802.11a/b/g/n/ac wireless connections; both wired and wireless
connections can be used simultaneously
Auto connection to RipCurrent extenders, including the wireless settings
Option for automated product firmware upgrades
Network supports up to 15 connected power line extenders
Easy to navigate User Interface, including a network set-up Wizard
Default settings configured for standard environments, with advanced settings for
sophisticated users
USB ports include a file structure that provides high-speed throughput and data integrity
protection
Support for NAS and DLNA
What is G.hn?
SURFboard RipCurrent is a technology that allows you to set up a high-speed home network
over existing AC wiring and outlets. There's no need to run additional cables; your devices can
communicate at data rates up to 1 Gb/s using the network of power lines that already exists in
your home.
The SBR-AC3200P uses the power cable connected to the Wi-Fi Router to connect to your
home AC power grid. G.hn is an ITU Specification managed by the HomeGrid Forum
(http://www.homegridforum.org/ ). This technology allows the SBR-AC3200P to distribute all
data to each of the AC power outlets in the home. With a corresponding G.hn Extender, the
Wi-Fi or wired network can be extended to any room, including basements, garages, or far
reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles,
managed appliance, anything that uses IP (Internet Protocol).
The G.hn technology is more robust than previous home power line communication
implementations to give you better ‘real world’ throughput and stability. G.hn also proves
much more efficient in an environment with multiple power line networks (such as apartment
buildings or office buildings) with the capability of recognizing up to 250 other networks to
avoid interference. G.hn communications are encrypted using the advanced standard AES
128-bit encryption for secure transmissions.
In order to ensure the best performance of your G.hn network, we recommend that you only
use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower
throughput speed.
What's in the Box?
Make sure you have the following items before proceeding.

Chapter 2:Product Overview
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SBR-AC3200P Wi-Fi Router
Power Cable
Wireless Installation Guide
Ethernet Cable
End User License Agreement
Important: Before returning this product to the store, please call ARRIS Technical Support for
assistance in resolving any technical issues.
Support for SURFboard products is managed by ARRIS. For assistance, please call 1-877-466-
8646 or visit the ARRIS Consumer Support website at http://www.arris.com/consumer.
(160043)
Items You Need
Make sure you have the following items on hand before continuing:
Wi-Fi Router package: see What's in the Box? (page 9) for a list of items in the package.
Ethernet Cable for WAN input: In addition to the Ethernet cable provided, you may need
additional Ethernet cables if you want to connect to wired clients. Please use a standard
CAT 5e or CAT 6-rated Ethernet cable with RJ45 type connectors on both ends. You can
buy Ethernet cables from any electronics retailer and many discount stores.
System Requirements
The SURFboard Wi-Fi Router operates with most computers. The following describes
requirements for each operating system; see the documentation for your system for details
on enabling and configuring networking.
To use the Wi-Fi Router, you need high-speed Internet service from your service provider.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the SBR-AC3200P, but may not be able to make maximum
use of SBR-AC3200P throughput.
CPU: P4, 3GHz or faster
RAM: 1GB or greater
Ethernet: Gig-E (1000Base-T)
Wi-Fi: 802.11a, b, g, n, or ac compliant Wi-Fi equipment