Arris SURFboard SBR-AC1750 User manual

User Guide
SURFboard
®SBR-AC1750
Wireless Router

© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative
work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the
part of ARRIS to provide notification of such revision or change.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks
and trade names may be used in this document to refer to either the entities claiming the marks and the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®(WPA), the Wi-Fi Protected Setup logo,
and WMM®are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are
trademarks of Wi-Fi Alliance.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the
product(s) described in this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change
without notice.

Contents
Wireless Router SURFboard® SBR-AC1750 •User Guide
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365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved
Contents
Safety and Regulatory Information
............................................................................................................... v
Getting Started
.............................................................................................................................................. 1
In The Box............................................................................................................................................................................1
Additional Items Needed (Not Included) ......................................................................................................................2
System Requirements.......................................................................................................................................................2
Recommended Hardware ........................................................................................................................................2
Recommended Software..........................................................................................................................................2
What About Security?........................................................................................................................................................3
Ethernet or Wireless?........................................................................................................................................................4
Contact Information ..........................................................................................................................................................4
Product Overview
.......................................................................................................................................... 5
Front Panel ..........................................................................................................................................................................5
Wi-Fi Protected Setup (WPS)....................................................................................................................................6
Rear Panel............................................................................................................................................................................7
Router Label........................................................................................................................................................................8
Installing the Wireless Router
....................................................................................................................... 9
Pre-Installation Considerations ......................................................................................................................................9
Connect the SBR-AC1750 to Your Computer..............................................................................................................9
Verify Network Connectivity ..........................................................................................................................................11
Setting Up a Wireless Network Connection
................................................................................................12
Launch the SBR-AC1750 Quick Start Wizard.............................................................................................................12
Set Up a Wireless Network Using Your Computer...................................................................................................17
Quick Connect Using the Windows Taskbar ......................................................................................................17
Connect Using the Windows Control Panel .......................................................................................................20
Use the SBR-AC1750 WPS Pairing Button .................................................................................................................22
Test Your Wireless Network Connection....................................................................................................................23
Using the Router Web Manager
................................................................................................................. 24
Start the Router Web Manager ....................................................................................................................................24
Router Web Manager Menu Options ..................................................................................................................25
Get Help.............................................................................................................................................................................27
Overview Help ...........................................................................................................................................................27
Help Links...................................................................................................................................................................28
Field Level Help.........................................................................................................................................................29

Contents
Wireless Router SURFboard® SBR-AC1750 •User Guide
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365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved
Exit the SBR-AC1750 Web Manager ............................................................................................................................29
Configuring Your Wireless Network
............................................................................................................30
Set Up Your Primary Wireless Network ......................................................................................................................30
Set Up WPS on Your Wireless Network...............................................................................................................31
Customize Your Primary Wireless Network...............................................................................................................32
Change Your Wireless Network Name (SSID)............................................................................................................35
Set Up Your Wireless Guest Network .........................................................................................................................37
Protecting & Monitoring Your Wireless Network
........................................................................................39
Prevent Unauthorized Access.......................................................................................................................................39
Change the Default Password ......................................................................................................................................39
Set Up Firewall Protection .............................................................................................................................................41
Set Up Port Forwarding..................................................................................................................................................41
Set Up the DMZ Host......................................................................................................................................................43
Managing Your Wireless Router and Connected Networks
.......................................................................45
View the Router Product Information .........................................................................................................................45
View the Router Network Settings ...............................................................................................................................46
View the Router System Logs........................................................................................................................................47
Update the Firmware on Your Router ........................................................................................................................48
Restart Your Router.........................................................................................................................................................49
Reset Your Router Settings............................................................................................................................................50
Reset Router Using the Reset Button..................................................................................................................50
Reset Router Using the SBR-AC1750 Web Manager .......................................................................................50
Set Up Your USB Storage Device .................................................................................................................................51
Connect to the USB Drive..............................................................................................................................................53
Troubleshooting Tips
.................................................................................................................................. 54
Solutions ............................................................................................................................................................................54
Front Panel LED Icons and Error Conditions.............................................................................................................55
Warranty Information
.................................................................................................................................56
Tables
Table 1: SBR-AC1750 Front Panel LED Icons...............................................................................................................5
Table 2: SBR-AC1750 Rear Panel Ports & Connectors..............................................................................................7
Table 3: SBR-AC1750 Web Manager Main Menu Options .....................................................................................26
Table 4: Troubleshooting Solutions.............................................................................................................................54

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Wireless Router SURFboard® SBR-AC1750 •User Guide
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Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions.....................................................................55
Figures
Figure 1 – SBR-AC1750 Package Contents ..................................................................................................................1
Figure 2 – SBR-AC1750 Front View ................................................................................................................................5
Figure 3 – SBR-AC1750 Rear View..................................................................................................................................7
Figure 4 – SBR-AC1750 Label..........................................................................................................................................8
Figure 5 – SBR-AC1750 Connection Diagram............................................................................................................10
Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen ................................................................................13
Figure 7 – SBR-AC1750 Quick Start Wizard Welcome Screen ...............................................................................13
Figure 8 – SBR-AC1750 Quick Start Wizard-Step 2 of 6 Screen............................................................................14
Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen............................................................................15
Figure 10 – SBR-AC1750 Quick Start Wizard-Step 4 of 6 Screen .........................................................................15
Figure 11 – SBR-AC1750 Quick Start Wizard-Step 5 of 6 Screen .........................................................................16
Figure 12 – SBR-AC1750 Quick Start Wizard-Step 6 of 6 Screen .........................................................................16
Figure 13 – Windows Taskbar Icons ............................................................................................................................17
Figure 14 – Sample Available Wireless Networks Window.....................................................................................17
Figure 15 – Sample Available Wireless Networks Window.....................................................................................18
Figure 16 – Network Connection Window .................................................................................................................19
Figure 17 – Network Connection-Create Network Password Window................................................................19
Figure 18 – Control Panel-Network and Sharing Center Window ........................................................................20
Figure 19 – Manually Connect to a Wireless Network Window ............................................................................21
Figure 20 – Manually Connect to a Wireless Network Window ............................................................................21
Figure 21 – SBR-AC1750 WPS Pairing Button ...........................................................................................................23
Figure 22 – Router Login Screen..................................................................................................................................24
Figure 23 – SBR-AC1750 Main Screen ........................................................................................................................25
Figure 24 – SBR-AC1750 Web Manager Main Menu Buttons ...............................................................................25
Figure 25 – SBR-AC1750 Web Manager Main Menu Links.....................................................................................26
Figure 26 – Help Overview Screen...............................................................................................................................27
Figure 27 – Help Links Screen.......................................................................................................................................28
Figure 28 – Field Level Help Screen.............................................................................................................................29
Figure 29 – SBR-AC1750 Web Manager Logout Button .........................................................................................29
Figure 30 – Basic Wireless Settings Screen ...............................................................................................................30
Figure 31 – Basic WPS Settings Screen.......................................................................................................................31

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Figure 32 – 2.4 GHz & 5 GHz Wireless Primary Network Screens .......................................................................33
Figure 33 – Change Your Network Name (SSID) and Password Screens............................................................36
Figure 34 – 2.4 GHz & 5 GHz Wireless Guest Network Screens...........................................................................38
Figure 35 – Change User Password Screen...............................................................................................................40
Figure 36 – Firewall Enable/Disable Screen...............................................................................................................41
Figure 37 – Create Forwarded Ports Screen .............................................................................................................42
Figure 38 – Commonly Used Forwarded Ports List .................................................................................................42
Figure 39 – Forwarded Ports Screen...........................................................................................................................43
Figure 40 – Firewall DMZ Settings Screen..................................................................................................................44
Figure 41 – SBR-AC1750 Utilities – System Information Screen...........................................................................45
Figure 42 – SBR-AC1750 LAN – LAN Settings Screen..............................................................................................46
Figure 43 – SBR-AC1750 Utilities – System Log Screen ..........................................................................................47
Figure 44 – SBR-AC1750 Utilities – Firmware Upgrade Screen.............................................................................48
Figure 45 – SBR-AC1750 Utilities – Restart Router Screen ....................................................................................49
Figure 46 – SBR-AC1750 Utilities – Restart Router Dialog Box .............................................................................49
Figure 47 – SBR-AC1750 Set Factory Default Screen ..............................................................................................50
Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box...........................................................51
Figure 49 – SBR-AC1750 USB Server Setup Dialog Box..........................................................................................52
Figure 50 – SBR-AC1750 USB Server Setup Dialog Box..........................................................................................53
Figure 51 – SBR-AC1750 USB Storage Status Screen .............................................................................................53

Safety and Regulatory Information
Wireless Router SURFboard® SBR-AC1750 •User Guide
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Safety and Regulatory
Information
Important Safety Instructions
Read This Before You Begin
— When using your equipment, basic safety precautions should always be followed to reduce the risk of
fire, electric shock, and injury to persons, including the following:
•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all
safety precautions. Retain the instructions for future reference.
•This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user
documentation that is included with the device.
•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to
this device.
•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or
splashing. Do not place objects filled with liquids, such as vases, on the device.
•This device was qualified under test conditions that included the use of the supplied cables between system components. To
ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.
•Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that
complies with all applicable device safety requirements of the country of use.
•Installation of this device must be in accordance with national wiring codes and conform to local regulations.
•Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of
power supplied to your home, consult your dealer or local power company.
•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension
cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or
fire hazard.
•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay
particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they
exit from the device.
•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.
•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.
•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of
the blades exposed.
•Place this device on a stable surface.
•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to
avoid damaging the device by local lightning strikes and other electrical surges.
•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or
near a swimming pool.
•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and
humidity and keep the device free from vibration and dust.
i

Safety and Regulatory Information
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•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device
or use forced air to remove dust.
•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to
lightning and power surges.
•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that
the device is in safe operating condition.
•Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting
instructions. Refer all servicing to qualified service personnel.
•This device should not be used in an environment that exceeds 104º F (40º C).
SAVE THE ABOVE INSTRUCTIONS
FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the device and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired
operation.
FCC Caution:
Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to
operate the equipment.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF
exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists,
feet and ankles) must be at least 20 cm (8 inches).
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already
approved in this filing. This equipment should be installed and operated with a minimum distance of 20 centimeters between the
radiator and your body.
Cet emetteur ne doit pas etre Co-place ou ne fonctionnant en meme temps qu'aucune autre antenne ou emetteur. Cet
equipement devrait etre installe et actionne avec une distance minimum de 20 centimetres entre le radiateur et votre corps
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware
programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

Safety and Regulatory Information
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Industry Canada (IC) Statement
This device complies with Industry Canada’s license-exempt RSS’s. Operation is subject to the following two conditions:
•This device may not cause interference, and
•This device must accept any interference, including interference that may cause undesired operation of the device.
CAN ICES-3 (B)/NMB-3 (B)
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
Caution
: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz
frequency band is restricted to indoor use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency
bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.
IC Radiation Exposure Statement
Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
Avis D'Industrie Canada (IC)
Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions
suivantes:
•Cet appareil ne doit pas causer d'interférences et
•Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré.
CAN ICES-3 (B)/NMB-3 (B)
Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-
5650 MHz.
Avertissement
: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux,
les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur.
Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-
5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils
exempts de licence–réseau local (LAN-EL).
Déclaration de IC sur L'Exposition Aux Rayonnements
Note Importante:
cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement
non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de
rayonnement et votre corps.
WIRELESS LAN INFORMATION
This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division
Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA
products that comply with:
•The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, and Revision N), as defined and approved by the Institute of
Electrical Electronics Engineers
•The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Safety and Regulatory Information
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Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible
representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to
other devices or services is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are
encouraged to ask for authorization to use the device prior to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices
included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the
manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the
responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations
that may arise from failing to comply with these guidelines.
Note:
The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
Security Warning:
This device allows you to create a wireless network. Wireless network connections may be accessible by
unauthorized users. For more information on how to protect your network, visit the ARRIS Support website,
www.arris.com/consumer
.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on an ARRIS product, do not dispose of the product with residential or
commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some countries or
regions, such as the European Union, have set up systems to collect and recycle electrical and
electronic waste items. Contact your local authorities for information about practices established for
your region.