Avaya Integrated Management Technical manual

Avaya Integrated Management
Release 5.0
Software Update Manager
14-300168
Issue 6
January 2008

© 2008 Avaya Inc.
All Rights Reserved.
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Issue 6 January 2008 3
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Purpose of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Who Should Use This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Avaya Software Update Manager Overview . . . . . . . . . . . . . . . . . . . . . 9
Using Avaya Software Update Manager . . . . . . . . . . . . . . . . . . . . . . . 10
The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
View Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dialog Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Avaya Software Update Manager Help . . . . . . . . . . . . . . . . . . . . 14
Opening the Help to the Contents Page . . . . . . . . . . . . . . . . . . . . . 15
Opening the Help to a Topic of Interest . . . . . . . . . . . . . . . . . . . . . 15
What’s New in This Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting Avaya Software Update Manager . . . . . . . . . . . . . . . . . . . . . . 17
Defining Website Download Parameters. . . . . . . . . . . . . . . . . . . . . . . 18
Defining Download Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Defining Server Proxy Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SFAP Login Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3: The Targets Table . . . . . . . . . . . . . . . . . . . . . . . . 21
Targets Table Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateways, Data Switches, and Circuit Packs View . . . . . . . . . . . . . . . 22
IP Phones View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CM Software Management View . . . . . . . . . . . . . . . . . . . . . . . . . 22
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
The Gateways, Data Switches, and Circuit Packs Targets Table . . . . . . . . . . 24
The IP Phones Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The CM Software Management Targets Table . . . . . . . . . . . . . . . . . . . . 26
Sorting the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Customizing the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Filtering the Targets Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contents

Contents
4 Avaya Integrated Management Release 5.0 Software Update Manager
Filtering the Targets Table - Gateways, Data Switches, and Circuit Packs View 29
Filter Criteria - Gateways, Data Switches and Circuit Packs View . . . . . . . 30
Filtering the Targets Table - IP Phones View . . . . . . . . . . . . . . . . . . 31
Filter Criteria - IP Phones View . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Filtering the Targets Table - CM Software Management View . . . . . . . . . 33
Filter Criteria - CM Software Management View . . . . . . . . . . . . . . . . . 35
Filtering by Device Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printing the Targets Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Saving the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 4: Detecting Targets . . . . . . . . . . . . . . . . . . . . . . . . 37
Starting the Detection Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Detecting All Targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Detecting New Targets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Updating Information for Selected Targets (Refresh) . . . . . . . . . . . . . . . . 39
Detecting Targets Using Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Wildcards and Ranges in an IP Address . . . . . . . . . . . . . . . . . 41
Chapter 5: The Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Saving the Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Clearing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Closing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 6: The ASCA Reporting Tool . . . . . . . . . . . . . . . . . . . 45
Avaya Software Compatibility Audit Report Overview . . . . . . . . . . . . . . . 45
Downloading and Installing the Inventory Collection Script (R2.x and R3.x) . . . 46
Downloading the Service Pack to your Computer. . . . . . . . . . . . . . . . 46
Copying the Service Pack to the Communication Manager . . . . . . . . . . 47
Installing the Service Pack onto the Communication Manager . . . . . . . . 49
Setting up a Telnet Session for accessing the CLI . . . . . . . . . . . . . 49
Setting up a secure shell (SSH) for accessing the CLI . . . . . . . . . . . 49
Installing the Service Pack . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Running the Inventory Script on the Communication Manager . . . . . . . . . . 52
Downloading the Inventory File to your Computer . . . . . . . . . . . . . . . . . 53
Generating and Filtering an ASCA Report . . . . . . . . . . . . . . . . . . . . . . 53
Filtering the ASCA Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Contents
Issue 6 January 2008 5
Chapter 7: Downloading Software to Targets . . . . . . . . . . . . . . . 55
Download Files Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring Software Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Defining a Remote Software Library . . . . . . . . . . . . . . . . . . . . . . . 57
Software Libraries Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Viewing Files Available to Download. . . . . . . . . . . . . . . . . . . . . . . 59
Adding, Editing, or Deleting a File . . . . . . . . . . . . . . . . . . . . . . . . 60
Configuring Download Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 61
Download Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring the Media Server Software Repository. . . . . . . . . . . . . . . . . 64
Media Server Release Management . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Software Releases . . . . . . . . . . . . . . . . . . . . . . . . . 65
Media Server Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media Server Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media Server License and Authorization Files . . . . . . . . . . . . . . . . . 68
Downloading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The Download Process - Gateways, Data Switches, and Circuit Packs View . 69
The Download Process - CM Software Management View . . . . . . . . . . . 70
Upgrades and Updates to the Communication Manager . . . . . . . . . . . . 71
Upgrading or Updating Media Server Releases . . . . . . . . . . . . . . . 71
Installing a CM Service Update . . . . . . . . . . . . . . . . . . . . . . . . 72
Installing a Platform/Security Update . . . . . . . . . . . . . . . . . . . . 73
Assigning License and Authentication Files . . . . . . . . . . . . . . . . . . 73
Viewing Assigned License and Authentication Files . . . . . . . . . . . . 74
Assigning License and Authentication Files to a Device . . . . . . . . . . 74
Adding a file to the License & Authentication Files Table . . . . . . . . . 74
Deleting Files From the License & Authentication Files Table . . . . . . . 75
Download Process Status Messages. . . . . . . . . . . . . . . . . . . . . . . 75
Scheduling Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Opening the Schedule Download Dialog Box . . . . . . . . . . . . . . . . . . 77
Viewing Schedule Download Information . . . . . . . . . . . . . . . . . . . . 78
Scheduling Software Downloads . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cancelling A Scheduled Download. . . . . . . . . . . . . . . . . . . . . . . . 80
Resetting Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Setting Product Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contents
6 Avaya Integrated Management Release 5.0 Software Update Manager
Chapter 8: Analyzing and Retrieving from the Web. . . . . . . . . . . . 85
Requirements for Retrieving Software from the Web . . . . . . . . . . . . . . . . 85
Performing Web Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Retrieving New Versions from the Web . . . . . . . . . . . . . . . . . . . . . . . 86
Manually Adding Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Chapter 9: Managing IP Phone Software . . . . . . . . . . . . . . . . . 93
The IP Phones Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Downloading Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Downloading Software to Selected Devices . . . . . . . . . . . . . . . . . . . 96
Viewing Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Importing Files to the Local Software Library . . . . . . . . . . . . . . . . . . . . 98
Appendix A: Remote Library Index File . . . . . . . . . . . . . . . . . . 101
Appendix B: Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Edit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Appendix C: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 107
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Issue 6 January 2008 7
Preface
This chapter provides an introduction to the structure and assumptions of this manual. It
includes the following sections:
●The Purpose of This Manual - A description of the goals of this manual.
●Who Should Use This Manual - The intended audience of this manual.
●Organization of This Manual - A brief description of the subjects contained in the various
chapters of this manual.
The Purpose of This Manual
The Avaya Software Update Manager User’s Manual contains information needed to use Avaya
Software Update Manager efficiently and effectively.
Who Should Use This Manual
This manual is intended for network managers familiar with network management and its
fundamental concepts.
Organization of This Manual
This manual is structured to reflect the following conceptual divisions:
●Preface - Describes the manual’s purpose, intended audience, and organization.
●Chapter 1: Introduction - Provides an introduction to the Avaya Software Update Manager,
and a description of the user interface.
●Chapter 2: Getting Started - Explains how to start Avaya Software Update Manager and
how to define the authorization information and parameters required to download software
from the Avaya Website.
●Chapter 3: The Targets Table - Explains how to use the Targets Table, which lists all
detected targets.

Preface
8 Avaya Integrated Management Release 5.0 Software Update Manager
●Chapter 4: Detecting Targets - Explains how to add targets to the Targets Table.
●Chapter 5: The Log File - Explains how to view, save, clear, and close the log file.
●Chapter 6: The ASCA Reporting Tool - Explains how to enable users without access to
Avaya Software Update Manager to view inventory reports using the ASCA reporting tool.
●Chapter 7: Downloading Software to Targets - Explains how to download software to
targets for Gateways, Data Switches, Circuit Packs, and the Communication Manager.
●Chapter 8: Analyzing and Retrieving from the Web - Explains how to use the Avaya
Software Update Manager Analyzer, which compares software versions currently in use
against the newest releases available on the Avaya website and lets you download new
releases to your hard disk.
●Chapter 9: Managing IP Phone Software - Explains how to manage firmware and
configuration scripts for IP phones.
●Appendix A: Remote Library Index File - Provides an example of the structure of an index
file to be used in the remote software libraries accessed by Avaya Software Update
Manager.
●Appendix B: Menus - Provides the full structure of the menus in Avaya Software Update
Manager.
●Appendix C: Troubleshooting - Explains how to identify and find solutions for errors that
may occur when downloading.

Issue 6 January 2008 9
Chapter 1: Introduction
This chapter provides an introduction to the Avaya Software Update Manager. It includes the
following sections:
●Avaya Software Update Manager Overview - An overview of Avaya Software Update
Manager.
●Using Avaya Software Update Manager - An outline of the tasks required to effectively use
Avaya Software Update Manager.
●The User Interface - Describes the Avaya Software Update Manager user interface.
●Using Tooltips - Explains the Avaya Software Update Manager tooltip feature.
●Using Avaya Software Update Manager Help - Explains the options for accessing on-line
help in Avaya Software Update Manager.
Avaya Software Update Manager Overview
Avaya Software Update Manager is an application that downloads software to managed Avaya
devices. Avaya Software Update Manager can also check the software versions currently in use
against the latest versions available from Avaya and recommend updates when a newer
version is available. In this guide, the word target is used to define any device to which software
can be downloaded.
Avaya Software Update Manager can download a new release from Avaya’s website and store
it on your hard disk for subsequent downloading to the appropriate devices.
Avaya Software Update Manager includes a server hosted on the workstation running Avaya
Network Manager in Standalone Mode. The server stores all the software retrieved from the
web and can download the software to appropriate devices. Files containing embedded
software can also be copied to the server.
The server can be reached locally or via remote access. This provides the ability to update the
software on your devices from anywhere in the world.

Introduction
10 Avaya Integrated Management Release 5.0 Software Update Manager
Using Avaya Software Update Manager
Avaya Software Update Manager is used to retrieve software from the web and download it to
appropriate devices in your network. Using Avaya Software Update Manager, you can perform
the following tasks:
●Starting Avaya Software Update Manager. For instructions on starting Avaya Software
Update Manager, refer to Starting Avaya Software Update Manager on page 17.
●Detecting the download targets associated with devices in the network. For instructions on
detecting targets, refer to Chapter 4: Detecting Targets on page 37.
●Analyzing the software on the network devices to determine if there are new versions. For
instructions on analyzing device software, refer to Performing Web Analysis on page 86.
●Retrieving new versions of software from the Web. For instructions on retrieving software
from the web, refer to Retrieving New Versions from the Web on page 86.
●Downloading the new software to the relevant devices in your network. For instructions on
downloading software to devices, refer to Downloading on page 69.
●Resetting devices in the network as necessary. For instructions on resetting devices, refer
to Resetting Modules on page 81.
To start Avaya Software Update Manager, refer to Starting Avaya Software Update Manager on
page 17.