Avaya Integrated Management Technical manual

Avaya Integrated Management
Release 5.0
Software Update Manager
14-300168
Issue 6
January 2008

© 2008 Avaya Inc.
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Issue 6 January 2008 3
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Purpose of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Who Should Use This Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Organization of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Avaya Software Update Manager Overview . . . . . . . . . . . . . . . . . . . . . 9
Using Avaya Software Update Manager . . . . . . . . . . . . . . . . . . . . . . . 10
The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
View Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dialog Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Status Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Tooltips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using Avaya Software Update Manager Help . . . . . . . . . . . . . . . . . . . . 14
Opening the Help to the Contents Page . . . . . . . . . . . . . . . . . . . . . 15
Opening the Help to a Topic of Interest . . . . . . . . . . . . . . . . . . . . . 15
What’s New in This Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 2: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting Avaya Software Update Manager . . . . . . . . . . . . . . . . . . . . . . 17
Defining Website Download Parameters. . . . . . . . . . . . . . . . . . . . . . . 18
Defining Download Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Defining Server Proxy Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SFAP Login Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3: The Targets Table . . . . . . . . . . . . . . . . . . . . . . . . 21
Targets Table Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Gateways, Data Switches, and Circuit Packs View . . . . . . . . . . . . . . . 22
IP Phones View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CM Software Management View . . . . . . . . . . . . . . . . . . . . . . . . . 22
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
The Gateways, Data Switches, and Circuit Packs Targets Table . . . . . . . . . . 24
The IP Phones Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The CM Software Management Targets Table . . . . . . . . . . . . . . . . . . . . 26
Sorting the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Customizing the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Filtering the Targets Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Contents

Contents
4 Avaya Integrated Management Release 5.0 Software Update Manager
Filtering the Targets Table - Gateways, Data Switches, and Circuit Packs View 29
Filter Criteria - Gateways, Data Switches and Circuit Packs View . . . . . . . 30
Filtering the Targets Table - IP Phones View . . . . . . . . . . . . . . . . . . 31
Filter Criteria - IP Phones View . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Filtering the Targets Table - CM Software Management View . . . . . . . . . 33
Filter Criteria - CM Software Management View . . . . . . . . . . . . . . . . . 35
Filtering by Device Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Printing the Targets Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Saving the Targets Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Chapter 4: Detecting Targets . . . . . . . . . . . . . . . . . . . . . . . . 37
Starting the Detection Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Detecting All Targets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Detecting New Targets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Updating Information for Selected Targets (Refresh) . . . . . . . . . . . . . . . . 39
Detecting Targets Using Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Wildcards and Ranges in an IP Address . . . . . . . . . . . . . . . . . 41
Chapter 5: The Log File . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Viewing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Saving the Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Clearing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Closing the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 6: The ASCA Reporting Tool . . . . . . . . . . . . . . . . . . . 45
Avaya Software Compatibility Audit Report Overview . . . . . . . . . . . . . . . 45
Downloading and Installing the Inventory Collection Script (R2.x and R3.x) . . . 46
Downloading the Service Pack to your Computer. . . . . . . . . . . . . . . . 46
Copying the Service Pack to the Communication Manager . . . . . . . . . . 47
Installing the Service Pack onto the Communication Manager . . . . . . . . 49
Setting up a Telnet Session for accessing the CLI . . . . . . . . . . . . . 49
Setting up a secure shell (SSH) for accessing the CLI . . . . . . . . . . . 49
Installing the Service Pack . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Running the Inventory Script on the Communication Manager . . . . . . . . . . 52
Downloading the Inventory File to your Computer . . . . . . . . . . . . . . . . . 53
Generating and Filtering an ASCA Report . . . . . . . . . . . . . . . . . . . . . . 53
Filtering the ASCA Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Contents
Issue 6 January 2008 5
Chapter 7: Downloading Software to Targets . . . . . . . . . . . . . . . 55
Download Files Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring Software Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Defining a Remote Software Library . . . . . . . . . . . . . . . . . . . . . . . 57
Software Libraries Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Viewing Files Available to Download. . . . . . . . . . . . . . . . . . . . . . . 59
Adding, Editing, or Deleting a File . . . . . . . . . . . . . . . . . . . . . . . . 60
Configuring Download Parameters . . . . . . . . . . . . . . . . . . . . . . . . . 61
Download Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring the Media Server Software Repository. . . . . . . . . . . . . . . . . 64
Media Server Release Management . . . . . . . . . . . . . . . . . . . . . . . 65
Managing Software Releases . . . . . . . . . . . . . . . . . . . . . . . . . 65
Media Server Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media Server Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Media Server License and Authorization Files . . . . . . . . . . . . . . . . . 68
Downloading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The Download Process - Gateways, Data Switches, and Circuit Packs View . 69
The Download Process - CM Software Management View . . . . . . . . . . . 70
Upgrades and Updates to the Communication Manager . . . . . . . . . . . . 71
Upgrading or Updating Media Server Releases . . . . . . . . . . . . . . . 71
Installing a CM Service Update . . . . . . . . . . . . . . . . . . . . . . . . 72
Installing a Platform/Security Update . . . . . . . . . . . . . . . . . . . . 73
Assigning License and Authentication Files . . . . . . . . . . . . . . . . . . 73
Viewing Assigned License and Authentication Files . . . . . . . . . . . . 74
Assigning License and Authentication Files to a Device . . . . . . . . . . 74
Adding a file to the License & Authentication Files Table . . . . . . . . . 74
Deleting Files From the License & Authentication Files Table . . . . . . . 75
Download Process Status Messages. . . . . . . . . . . . . . . . . . . . . . . 75
Scheduling Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Opening the Schedule Download Dialog Box . . . . . . . . . . . . . . . . . . 77
Viewing Schedule Download Information . . . . . . . . . . . . . . . . . . . . 78
Scheduling Software Downloads . . . . . . . . . . . . . . . . . . . . . . . . . 79
Cancelling A Scheduled Download. . . . . . . . . . . . . . . . . . . . . . . . 80
Resetting Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Setting Product Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contents
6 Avaya Integrated Management Release 5.0 Software Update Manager
Chapter 8: Analyzing and Retrieving from the Web. . . . . . . . . . . . 85
Requirements for Retrieving Software from the Web . . . . . . . . . . . . . . . . 85
Performing Web Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Retrieving New Versions from the Web . . . . . . . . . . . . . . . . . . . . . . . 86
Manually Adding Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Chapter 9: Managing IP Phone Software . . . . . . . . . . . . . . . . . 93
The IP Phones Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Downloading Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Downloading Software to Selected Devices . . . . . . . . . . . . . . . . . . . 96
Viewing Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Importing Files to the Local Software Library . . . . . . . . . . . . . . . . . . . . 98
Appendix A: Remote Library Index File . . . . . . . . . . . . . . . . . . 101
Appendix B: Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Edit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
View Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Actions Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Tools Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Appendix C: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 107
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Issue 6 January 2008 7
Preface
This chapter provides an introduction to the structure and assumptions of this manual. It
includes the following sections:
●The Purpose of This Manual - A description of the goals of this manual.
●Who Should Use This Manual - The intended audience of this manual.
●Organization of This Manual - A brief description of the subjects contained in the various
chapters of this manual.
The Purpose of This Manual
The Avaya Software Update Manager User’s Manual contains information needed to use Avaya
Software Update Manager efficiently and effectively.
Who Should Use This Manual
This manual is intended for network managers familiar with network management and its
fundamental concepts.
Organization of This Manual
This manual is structured to reflect the following conceptual divisions:
●Preface - Describes the manual’s purpose, intended audience, and organization.
●Chapter 1: Introduction - Provides an introduction to the Avaya Software Update Manager,
and a description of the user interface.
●Chapter 2: Getting Started - Explains how to start Avaya Software Update Manager and
how to define the authorization information and parameters required to download software
from the Avaya Website.
●Chapter 3: The Targets Table - Explains how to use the Targets Table, which lists all
detected targets.

Preface
8 Avaya Integrated Management Release 5.0 Software Update Manager
●Chapter 4: Detecting Targets - Explains how to add targets to the Targets Table.
●Chapter 5: The Log File - Explains how to view, save, clear, and close the log file.
●Chapter 6: The ASCA Reporting Tool - Explains how to enable users without access to
Avaya Software Update Manager to view inventory reports using the ASCA reporting tool.
●Chapter 7: Downloading Software to Targets - Explains how to download software to
targets for Gateways, Data Switches, Circuit Packs, and the Communication Manager.
●Chapter 8: Analyzing and Retrieving from the Web - Explains how to use the Avaya
Software Update Manager Analyzer, which compares software versions currently in use
against the newest releases available on the Avaya website and lets you download new
releases to your hard disk.
●Chapter 9: Managing IP Phone Software - Explains how to manage firmware and
configuration scripts for IP phones.
●Appendix A: Remote Library Index File - Provides an example of the structure of an index
file to be used in the remote software libraries accessed by Avaya Software Update
Manager.
●Appendix B: Menus - Provides the full structure of the menus in Avaya Software Update
Manager.
●Appendix C: Troubleshooting - Explains how to identify and find solutions for errors that
may occur when downloading.

Issue 6 January 2008 9
Chapter 1: Introduction
This chapter provides an introduction to the Avaya Software Update Manager. It includes the
following sections:
●Avaya Software Update Manager Overview - An overview of Avaya Software Update
Manager.
●Using Avaya Software Update Manager - An outline of the tasks required to effectively use
Avaya Software Update Manager.
●The User Interface - Describes the Avaya Software Update Manager user interface.
●Using Tooltips - Explains the Avaya Software Update Manager tooltip feature.
●Using Avaya Software Update Manager Help - Explains the options for accessing on-line
help in Avaya Software Update Manager.
Avaya Software Update Manager Overview
Avaya Software Update Manager is an application that downloads software to managed Avaya
devices. Avaya Software Update Manager can also check the software versions currently in use
against the latest versions available from Avaya and recommend updates when a newer
version is available. In this guide, the word target is used to define any device to which software
can be downloaded.
Avaya Software Update Manager can download a new release from Avaya’s website and store
it on your hard disk for subsequent downloading to the appropriate devices.
Avaya Software Update Manager includes a server hosted on the workstation running Avaya
Network Manager in Standalone Mode. The server stores all the software retrieved from the
web and can download the software to appropriate devices. Files containing embedded
software can also be copied to the server.
The server can be reached locally or via remote access. This provides the ability to update the
software on your devices from anywhere in the world.

Introduction
10 Avaya Integrated Management Release 5.0 Software Update Manager
Using Avaya Software Update Manager
Avaya Software Update Manager is used to retrieve software from the web and download it to
appropriate devices in your network. Using Avaya Software Update Manager, you can perform
the following tasks:
●Starting Avaya Software Update Manager. For instructions on starting Avaya Software
Update Manager, refer to Starting Avaya Software Update Manager on page 17.
●Detecting the download targets associated with devices in the network. For instructions on
detecting targets, refer to Chapter 4: Detecting Targets on page 37.
●Analyzing the software on the network devices to determine if there are new versions. For
instructions on analyzing device software, refer to Performing Web Analysis on page 86.
●Retrieving new versions of software from the Web. For instructions on retrieving software
from the web, refer to Retrieving New Versions from the Web on page 86.
●Downloading the new software to the relevant devices in your network. For instructions on
downloading software to devices, refer to Downloading on page 69.
●Resetting devices in the network as necessary. For instructions on resetting devices, refer
to Resetting Modules on page 81.
To start Avaya Software Update Manager, refer to Starting Avaya Software Update Manager on
page 17.

The User Interface
Issue 6 January 2008 11
The User Interface
The user interface consists of the following elements:
●Menu Bar - Menus for accessing Avaya Software Update Manager’s functions. For a list of
menu items, refer to Appendix B: Menus.
●Toolbar - Toolbar buttons for accessing Avaya Software Update Manager’s main functions.
●View Tabs - Tabs for switching between the different Targets Table views.
●Dialog Area - An area where all dialog boxes are displayed. When no dialog box is open,
the Dialog Area disappears and the Targets Table expands to take its place.
●Log File Area - Log file detailing all activities performed in Avaya Software Update
Manager. For information on the Log File area, refer to Chapter 5: The Log File.
●Status Line - The status line displays the currently logged in user name, indicates when the
Targets Table is filtered, and shows progress during discovery.
Figure 1: Avaya Software Update Manager User Interface
Menu Bar
Toolbar
ViewTabs
Targets
Table
LogFile
Area
Dialog
Area
Status
Bar

Introduction
12 Avaya Integrated Management Release 5.0 Software Update Manager
Toolbar
The Toolbar provides shortcuts to the main Avaya Software Update Manager functions.
The table below describes the buttons on the Toolbar and gives the equivalent menu options for
the relevant view:
Table 1: Toolbar Buttons
Button Description Menu Item
Displays the Download Targets Detection dialog box. Actions > Download
Targets Detection
From Gateways, Data Switches, and Circuit Packs
view: Displays the Target Details dialog box.
From IP Phones view: Displays the Files Inventory
for Selected Device dialog box.
From CM Software Management view: Displays the
Target Details dialog box.
Actions > Target Details
From Gateways, Data Switches, and Circuit Packs
view: Displays the Schedule Download dialog box.
From IP Phones view: Displays the Manage IP
Phones Software on Gateway dialog box.
From CM Software Management view: Displays the
Media Software Management dialog box.
Actions > Schedule
Download
From Gateways, Data Switches, and Circuit Packs
view: Resets the selected modules.
From IP Phones view: Resets all connected IP
Phones (AM110 models only).
Actions > Reset
From Gateways, Data Switches, and Circuit Packs
view: Performs web analysis on targets in the Targets
Table.
From CM Software Management view: Performs
web analysis on targets in the Targets Table.
Tools > Image Analyzer
From Gateways, Data Switches, and Circuit Packs
view: Displays the Retrieve From the Web dialog box.
From CM Software Management view: Displays the
Retrieve From the Web dialog box.
Tools > Retrieve Image
From the Web
From Gateways, Data Switches, and Circuit Packs
view: Displays the Software Libraries dialog box -
Files tab.
From CM Software Management view: Displays the
Software Libraries dialog box - Files tab.
Tools > Add Image File
1 of 2

The User Interface
Issue 6 January 2008 13
View Tabs
The Targets Table has the following viewing options:
●Gateways, Data Switches, and Circuit Packs View
●IP Phones View
●CM Software Management View
To display a specific view, click the appropriate view tab. The selected view opens. For
information regarding the information provided and actions performed in the different views,
refer to Chapter 3: The Targets Table.
Dialog Area
The area to the right of the Targets Table is where all dialog boxes open. This area can be
resized by dragging the vertical splitter bar with the mouse. When a dialog box opens, it
replaces the current dialog box in the Dialog Area. When no dialog box is open, the Dialog Area
disappears and the Targets Table expands to take its place.
Status Line
The Status Line displays the name of the currently logged in user. In addition, it displays and
discovery progress, and shows when the Targets Table is filtered.
From Gateways, Data Switches, and Circuit Packs
view: Displays the Software Libraries dialog box -
Software Libraries tab.
From IP Phones view: Displays the IP Phones
Software Libraries dialog box.
From CM Software Management view: Displays the
Software Libraries dialog box - Software Libraries tab.
Tools > Software
Libraries
Activates context-sensitive help. Help > Help ON
Table 1: Toolbar Buttons (continued)
Button Description Menu Item
2 of 2

Introduction
14 Avaya Integrated Management Release 5.0 Software Update Manager
Using Tooltips
Avaya Software Update Manager includes a tooltip feature which enables you to display
additional information about targets and software versions. Tooltips are available in the Targets
Table.
To display additional information about a target, place the cursor on the target’s row. After about
one second, a tooltip appears with information about the target (for example, see Figure 2
below).
Figure 2: Tooltip - (CM Software Management view)
Note:
Note: Tooltips are not available in the IP Phones view.
Tooltips are disabled by default. To toggle the tooltips feature, select View > ToolTip.
Using Avaya Software Update Manager Help
This section explains how to use the on-line help in the Avaya Software Update Manager. The
on-line help can be opened to the contents page or directly to a topic of interest.

What’s New in This Release
Issue 6 January 2008 15
Opening the Help to the Contents Page
To open the help to the contents page, select Help > Contents. The on-line help opens to the
contents page.
Opening the Help to a Topic of Interest
To open the help directly to a topic of interest:
1. Click .
Or
Select Help > Help ON. The cursor changes to the shape of an arrow with a question mark.
2. Click a point of interest in the Avaya Software Update Manager. The help opens to a topic
explaining the feature that was clicked.
What’s New in This Release
Avaya Software Update Manager Release 5.0 introduces the following enhancements:
●Ability to upgrade Avaya Communication Manager Release 5.0 systems.
●Ability to upgrade the S8300C (Avaya Communication Manager/SES co-residency).
●Support for the G450 branch gateway.
●Support for the S8730.
●Enhanced support the IG550 Integrated Gateway:
- Inventory reporting for J2320, J2350, J4350, and J6350.
- Inventory reporting for all TIM modules.
- Inventory of DSP resources.
- Inventory and upgrade capability for TGM550.
- Report includes hardware and software versions, serial number, license, and part
number.
●ASCA enhancements:
- SES versions reported and analyzed.
- Inventory support for 96xx and 16xx IP phones.

Introduction
16 Avaya Integrated Management Release 5.0 Software Update Manager
- Display of latest available firmware vintage for TN circuit packs takes into account
compatibility with release of Avaya Communication Manager.
- Ability for you to change the Target CM Release field and view the updated “Latest
Available” recommendation. If the particular hardware vintage for the TN board can not
be supported by the target CM release, this information will be highlighted.
●The ability to download IP Office firmware R4.1.
●The ability to edit file size, file name, version number and hardware compatibility fields for
an existing entry the Software Library.

Issue 6 January 2008 17
Chapter 2: Getting Started
This chapter explains how to define the authorization information and parameters required to
gain access to download software from the Avaya Website. It contains the following sections:
●Starting Avaya Software Update Manager - Explains how to access Avaya Software
Update Manager from your management platform.
●Defining Website Download Parameters - Describes how to specify the download source
website and download intervals.
●Defining Server Proxy Settings - Describes how to specify the Proxy settings for your
server.
●SFAP Login Parameters - Describes how to define the SFAP Login download parameters
required to begin downloading software from the Avaya Website.
Starting Avaya Software Update Manager
This section describes how to start Avaya Software Update Manager.
To start Avaya Software Update Manager:
From Avaya Network Management Console, select
Tools > Avaya Software Update Manager.
The Avaya Software Update Manager Targets Table opens.
To begin working in Avaya Software Update Manager, and to be able to download software, you
need to do the following from the Options dialog box:
●Define a Source Website - refer to Defining Website Download Parameters on page 18.
●Define Proxy Settings - refer to Defining Server Proxy Settings on page 19.
●Define SFAP Login Parameters - refer to SFAP Login Parameters on page 20.

Getting Started
18 Avaya Integrated Management Release 5.0 Software Update Manager
To access the Options dialog box:
Select File > Options. The Options dialog box opens.
Figure 3: Options Dialog Box
For information about the Targets Table, refer to Chapter 3: The Targets Table on page 21.
Defining Website Download Parameters
To enable downloading of files from the Avaya Website, it is necessary to define the Avaya
source website and download intervals in the Options dialog box.
To define the Avaya Support website as the source website:
1. Select File > Options. The Options dialog box opens.
2. Select Avaya Support Web Site in the Web Site area.
Or
To define another website as the source website, select Other and type the web address of
the source website you want to use in the text box.
3. Click Apply.

Defining Server Proxy Settings
Issue 6 January 2008 19
Defining Download Intervals
You can configure Avaya Software Update Manager to automatically retry downloading files in
the event of a download failure.
To define the download intervals parameter:
1. Select File > Options. The Options dialog box opens (see Figure 3).
2. In the Maximum Download Retries field, enter the maximum number of download retries
you want Avaya Software Update Manager to attempt. (The maximum number is 10.)
3. In the Delay Between Retries (seconds) field, enter the number of seconds delay you
require between download attempts. (The maximum time delay is 600 seconds.)
4. Click Apply.
Defining Server Proxy Settings
If you use a proxy server to connect to the internet, you must define your server proxy settings
in the Options dialog box before you can begin downloading software from the Avaya Website.
To define your server proxy settings:
1. Select File > Options. The Options dialog box opens (see Figure 3).
2. In the Server Proxy Settings area, click the Use Proxy checkbox to enable server proxy
settings.
3. In the Host field, specify the proxy host.
4. In the Port field, specify the proxy port number.
5. Click OK. The changes are applied and the dialog box closes.
Or
Click Apply. The changes are applied and the dialog box remains open.

Getting Started
20 Avaya Integrated Management Release 5.0 Software Update Manager
SFAP Login Parameters
The Avaya website displays all software, firmware, and security downloads for Avaya supported
devices. To retrieve the files you are entitled to, SFAP authorization information for your account
must be defined in Avaya Software Update Manager.
To define SFAP login information:
1. Select File > Options. The Options dialog box opens (see Figure 3).
2. Click the Use SFAP checkbox.
3. Enter the following parameters:
a. User Name
b. Password
c. Confirm Password
4. Click Retrieve Sold To’s. A list of Sold To’s appears in the Sold To drop-down list.
A Sold To represents the location at which a device is installed. The association between
device and location is taken into consideration when checking entitlements to install
software onto that device. You will only be able to download software for devices associated
with the selected Sold To.
5. From the Sold To’s drop-down list, select the Sold To you want to use.
6. Click OK. The changes are applied and the dialog box closes.
Or
Click Apply. The changes are applied and the dialog box remains open.
Note:
Note: For more information regarding SFAP login parameters, go to:
http://support.avaya.com/japple/css/japple?PAGE=OpenPage&temp.template.name=SFAP