Rain to Mains Systems 2 Year WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by
the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure. If you (the purchaser) do not fall within the meaning of
‘consumer’ in the Australian Consumer Law the provisions of the Australian Consumer Law will not apply to you. The following
conditions form part of the instructions and do not over-ride your statutory rights.
2. This warranty covers failure due to manufacturing defects for Rain-to-Mains Systems purchased from Ascento, and used in mainland
Australia. We shall repair or replace faulty goods when we ascertain that the fault is due to manufacturing defects, within the period of
time as advised by us for any particular item. If you require a refund, you must return the item to the original place of purchase.
3. Faults or losses or failure caused due to: Accidents, misuse, lack of maintenance, not following these instructions, damage caused by
lightning strike/power surges/spikes/brownouts/operating the pump on power other than 240volts 50Hz mains power/operating the
pump on power supplied by a domestic generator - are not covered by warranty.
4. Where fitted: The complete Impeller set (including shaft), Pre-filter Sponge, Seals and O-rings are all wearing items and therefore are
not covered for “normal wear and tear”. They are covered by this warranty if they are faulty due to a manufacturing defect.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts
have been fitted, or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or RENT
or LEASE
6. The Warranty excludes accidental or deliberate breakages, normal wear and tear, fading or breakdown due to the effect of exposure
to sunlight or chemicals or any other external factor that may affect the life of the product.
7. This product is guaranteed as fit for the purpose of pumping CLEAN FRESH WATER for normal domestic household use, and for NO
OTHER USE. Performance data quoted is generally from test data and is approximate and does not take into account factors in the
installation such as loss of pressure and flow due to pipework & pipe-fittings & valves. It is the purchaser’s responsibility to ensure that
the product is fit for their purpose and of sufficient size & performance for their application.
8. IMPORTANT: No electrical appliances last forever. Therefore ALL installations of these pumps and valve-sets supplied by us, must be
constructed to allow the owner to easily remove them for servicing, and to easily remove them for replacement, warranty replacement
or upgrading. The installation must NOT be constructed in such a manner that specialized tools, or paid tradespersons, or external paid
contractors, are required to be engaged in order to remove and/or replace and/or refit the pump, therefore the installer must use
Barrel-Union connections on all . Warranty replacement does not normally include costs of removal and re-installation as we have no
control over the method of installation.
9. Before installing or servicing disconnect from the power supply. All pumps must be installed using barrel-union connections to
facilitate easy servicing or replacement. Also ball-valves or gate-valves must be fitted on the suction, and the discharge, and the Town-
water backup supply where fitted. Additionally a Y-Strainer or Pre-filter must be installed: (a) For external pumps on the suction (inlet)
pipe and (b) For submersible pumps on the discharge before the pump controller (for where there is an external pump controller) - to
prevent particles entering the pump and fixtures and fittings including non-return valves. This instruction is a condition of warranty; all
warranty is void if this instruction is not followed.
10. This pump is not to be used as your sole water supply. For critical applications where loss of water supply could cause serious
consequences, use a DUAL PUMP System so you have a backup water supply or use a TOWN-WATER BACK-UP System.
11. This pump MUST NOT be installed in any manner that if it were to leak that it would cause damage or loss to property or persons. It
MUST be installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded and no liability can be
accepted in the case of damage or loss caused by failing to comply with this condition.
12. The Pump must be correctly earthed and connected to its own separate circuit, with an integral RCD (safety switch) in the circuit
breaker. All warranty is void if this instruction is not followed.
13. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then return the faulty
appliance to the original place of purchase with proof of purchase for replacement or refund. Alternatively you can log a warranty
claim here: www.reefe.com.au/warranty/ or mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to
[email protected] with
a
copy
of
your
purchase
receipt,
a
description
of
the
problem,
and
your
name
and
addre
ss
and phone number - we will review your request and send you a replacement directly if we accept your warranty claim. Or call us
on 1800 807 604 with the above information; however we will always require a copy of your purchase receipt. Do not send the
product to us unless we ask you to do so.
14. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
15. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by
Australian Law does not void the remaining conditions, which shall stand unaltered.
