ASCENTO RainPro RM4000-3 User manual

RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
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P a g e 1
RainPro RM4000-3 Rain to Mains Backup System
Installation Guide & Owners Information
FOR MODELS: RM4000 –RM5000 –RM6000 –RM7000
** Please leave this guide in a safe place for the owner **

RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
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P a g e 2
RainPro RM4000-3 Rainwater & Mains Water Backup System
How the system works;
1. When the Rainwater tank is empty/nearly empty, the pump controller will sense there is insufficient water and turn the
pump off (or for submersible pump with float, the float switch will turn the pump off)
2. When this happens the “Failure” (or “No Water”) light will flash (on external pumps only) - this does not indicate a fault, it is
the normal way the system works.
3. Mains water (Town-Water) will flow freely so you always have water when the Rainwater is “off”.
4. Some pressure difference may be noticed between the different water supplies –this is normal, it is not a fault with the
system –the mains water will be at lower pressure than at other outlets that are not connected to this RainPro.
5. Occasionally toilet cisterns might make some noise as some air might come through the pipes, this will do no harm, and is a
normal part of the automatic operation.
6. The pump will attempt to re-start several times over the period of a few minutes. The pump might “crackle & gurgle” a bit
due to air in it, as it tries to restart, this is not a fault, it is normal.
7. If the pump cannot get enough water it will then stay off for 24 hours, then repeat the same process every 24 hours to check
if there is water in the tank.
8. If it happens to do this in the middle of the night in the morning, turn it off & on again after 30 seconds and it will reset itself
so it does the checking in daylight hours.
9. 6 to 8 are not applicable for a submersible pump with float switch, it will stay off until the tank fills again.
10. If it is dry for a long time - no rain - it is best to turn the power off to the pump, at the power outlet.
11. External Pumps MUST be fitted with a Y-Strainer between the pump and the tank, and this needs to be flushed periodically, if
it blocks up it is not a warranty problem.
12. Sometimes even after rain, there might be an air-pocket in the pump and it does not restart. This is NOT a warranty fault!!
Simply turn the pump off at the power outlet, and back on after 20 seconds, repeat until water flows normally. If this does
not work, you may need to either: Turn the mains off using the BallValve (see diagram above) and restart the pump. Or
bleed the air out of the pump, refer to the Pump operating instructions.
13. Before assuming there is a fault with the pump operation, check the water level in the tank, the pump may not operate
unless there is 300 to 700mm of water in the tank (depending on the model & type & the installation, see also important note
below) See also the Trouble-shooting guide further on in this document.
IMPORTANT!! FOR EXTERNAL PUMPS: If the OUTLET of the TANK is below the level of the INLET of the PUMP the pump
system CANNOT suck the air out of the pipeline, the water level inside the tank will have to be ABOVE the top of the PUMP
before the pump will start working again properly.
NOTE: Futile service calls will be billed to the resident unless it is a manufacturing defect covered by warranty. If you are
certain there is a warranty fault please email us your name, phone number, address, date of purchase and some photos of
the system, to [email protected] or send to 0434 687 825
Installation issues are covered by the Builders/installers warranty policy.
***Please leave this guide for the Home Owner, with the Pump Instruction Manual also***

RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
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FAX: [phone]
P a g e 3
RainPro™ RM4000-3 / RM5000-3 / RM6000-3 / RM7000-3 Rain to Mains Controller & Pump
Installation Instructions and Checklist
All installations must be in accordance with AS/NZS 3500.1
Maximum Pressure - A pressure reduction valve must be fitted if mains supply exceeds 800kPa
Maximum Temperature –for Coldwater use only.
INSTALLATION GUIDE : TICK AS COMPLETED AND LEAVE THIS FOR THE OWNER
CONDITION OF WARRANTY : this checklist must be completed and left for the owner.
* FOR RM5000 SUBMERSIBLE PUMP GO TO STEP 5 *
* STEP 1 TO 4 EXTERNAL PUMP ONLY *
TICK AS
COMPLETED
Step 1
Fix pump into position using holes provided in base mount of pump.
IMPORTANT: The pump must be LEVEL or it will malfunction.
IMPORTANT: This RM4000-2 external pump CANNOT be used for a “Suction Lift”
installation, it must have flooded suction AT ALL TIMES. If you need suction lift, you cannot
use an external pump, use the Submersible Pump System.

Step 2
Connect outlet line (suction pipe) from rainwater tank to the inlet on pump, the installer
MUST include a ball-valve and a Y-Strainer or Prefilter in the suction pipe (the pipe between
tank and pump) Leave the ball-valve on the suction pipe closed at this point.

IMPORTANT! Mandatory condition of Warranty: you MUST install an in-line filter or Y-Strainer
between the tank and the pump so any particles cannot clog or cause malfunction of the pump, pump
controller, non-return valves, toilet cisterns, washing machines and other fixtures and plumbing
fittings. A Y-Strainer is usually included in the kit, but even if it is not included, the installer must
obtain and fit it. NO WARRANTY APPLIES IF NO Y-STRAINER OR PREFILTER IS FITTED.
Step 3
Priming the pump: Fill the wet end of the pump with water until the water level reaches the
neck of the outlet. Or fill the tank with 300-400mm of water and then open the ball-valve to
allow the water into the pump, remove the small priming plug on the pump bowl (wet-end)
and allow the air to escape.

Step 4
Fit the Pump Controller (Pressure Controller) to the pump and hand tighten brass barrel
union (normally it is already assembled) tools or thread seal are not normally required if a
Brass Barrel Union is used.

STEP 5 TO 6 FOR SUBMERSIBLE PUMP ONLY
Step 5
Install Submersible pump into the tank with (minimum) 25mm outlet pipework attached.
Do not use the electrical cable to lower the pump into the tank, use nylon rope.
IMPORTANT: Ensure a good strong connection of pipe to the Pump Outlet INSIDE the
tank –if insufficient threadseal is used the pump may come loose and will then cycle
on/off/on/off continually –this is not a warranty fault with the pump.

IMPORTANT: use barrel union connections to allow easy removal of the pump for servicing.
Step 6
IF THE PUMP HAS A FLOAT SWITCH: ensure it can move freely and wont get stuck
against the side of the rainwater tank, or baffles inside the tank.


RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
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P a g e 4
Step 7
Attach Rainwater supply to the RM4000-3 Valve as shown in the diagram.

Step 8
Connect Discharge pipework to the RM4000-3 Valve. Use flexible, not rigid, pipework to
help avoid vibrations from the pump transmitting to the house.

Step 9
Mains supply is to be connected to the RM4000-3 valve assembly through the PRV
(pressure Reduction Valve) ensuring that flow is with the direction indicated on the
valves. DO NOT remove or adjust the PRV as it is integral to the function of the system –
even if there is a PRV installed on the house supply already –do not remove this one –
all warranty is voided if so and the system will not function correctly.
Important!!! Ensure mains is connected to the correct side, as labelled.
IMPORTANT: if installing close to a wall or other fixture, use barrel-union
connections to allow removal if ever required.

IMPORTANT: MAXIMUM PRESSURE - A pressure reduction valve must be fitted if mains supply exceeds 800kPa
Step 10
If garden use of rainwater is required, then this could be taken off between the pump
and RM4000-3 valve assembly to avoid Townwater use on the garden –ensure
compliance with Government, Local Government and Plumbing Regulations first.
Important!!! Work on the mains supply must be in accordance with the relevant
plumbing code or standard, and performed by a licensed plumber.

Step 11
Connect the supply line to house to the outlet on the valve assembly, as labelled.

Step 12
Once all pipe work is connected correctly, check for leaks and rectify according to
Plumbing regulations.

Step 13
Plug the pump’s power lead into the power outlet provided, which must be installed by
a licensed Electrician according to Electrical Regulations.
IMPORTANT CONDITION OF WARRANTY: The Power Outlet MUST be in EASY reach for
the resident –it must NOT be up above the rainwater tank where a ladder is required to
reach it.

Step 14
Test the system by filling the tank with some town-water if it hasn’t rained, then open
connected garden taps, flush toilets etc. If the pump fails to operate, re-prime it per Step
3.

Step 15
If you experience any problems, refer to the troubleshooting guide first, before calling
for warranty service. A call-out fee will apply for all field service work if it is found not to
be a Warranty problem.


RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
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P a g e 5
INSTALLATION CHECKLIST: MUST BE FILLED IN FOR WARRANTY TO APPLY
Installer Name _____________________________
Qualification:________________________________________(write Owner if applicable)
Phone Number:_________________________
If installed by a Plumber or Electrician, Licence No: _____________________
Installation Address:_______________________________________________________________
Tick the boxes as the item is completed/correct, put n/a if not applicable;
[ ] The Steps 1 to 15 have been completed (as applicable for External or Submersible Pump)
[ ] The Pump is being used for an appropriate purpose for which it is intended, according to the instructions
[ ] The Power Circuit the Pump is connected to is RCD (Safety Switch) Protected
[ ] A Y-Strainer or Pre-filter is installed in the suction pipe to prevent particles entering the pump
[ ] All swarf has been removed from the tank after cutting openings etc.
[ ] Barrel Unions are fitted on the pipe connections for easy removal & replacement
[ ] A Ball Valve or Gate Valve is fitted to the suction pipe (the pipe from tank to pump)
[ ] Pipe is sized appropriately for the application (diameter and length)
[ ] The installation is constructed so the pump can be easily removed or replaced.
[ ] If applicable: The pump is installed in accordance with National & Local Plumbing Regulations
[ ] The Electrical Supply cable of the pump is plugged into a Power Outlet that is in accordance with the
current standard of Electrical Safety Regulations AS/NZS 3000 –or the pump has been wired directly to the
power circuit by a Licenced Electrician.
[ ] The Power Outlet the pump is connected to is Safety-Switch (RCD) protected
[ ] The Pump has been primed (filled with water) started, tested, and operates correctly.
[ ] The pipes and connections and the barrel-union on the pump, and toilet cisterns (if connected) have been
checked for leaks.
[ ] The pump is protected from sunlight & rain, with a suitable vented pump-cover or enclosure.
[ ] For External Pumps: The Owner has been shown how to re-prime and re-set the pump (re-fill the pump
with water if it runs dry) (if owner/resident not in attendance this is not applicable.)
OWNERS RECORD - FILL IN AND RETAIN THIS WITH YOUR ORIGINAL PURCHASE
RECEIPT
PURCHASER NAME......................................................................................
PHONE NO............................................
DATE OF PURCHASE ………../.........../............
DEALER/STORE NAME..............…................................…........................
DEALER SUBURB/TOWN….....…...............…............................................
BRAND & MODEL NUMBER OF PUMP/PUMPSET…….........................................
BATCH NUMBER/SERIAL NUMBER………………………………….. (External Pumps only –this is on the
nameplate on top of the Electric Motor)
Do NOT send this form to us, retain it for your record.

RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
PHONE: [phone]
FAX: [phone]
P a g e 6
RainPro™ RM4000-3 Rain to Mains Controller & Pump
TROUBLE SHOOTING GUIDE
Tick box after check has been completed
WARNING!!!! SAFETY FIRST –TAKE PRECAUTIONS!!! Before servicing a pump, always shut off the power
supply and then make sure you are not standing in water and that there is no risk of electrical shock.
If the pump is direct-wired to the electrical circuit, contact a licensed electrician to disconnect it.
PROBLEM: PUMP NOT OPERATING
Has the Circuit-breaker or Safety Switch tripped off? If so, in a safe manner (SAFETY FIRST: do not touch the
pump or water) check that it is the pump (not something else) and if you are certain it is the pump log a ticket if it is in
warranty period, at www.reefe.com.au/warranty/
Is there rainwater in the rain water tank?
Are all pipe work valves open between tank to pump?
Is the pump plugged in correctly and switched on at the wall?
For the External Pump, does the Rainwater have gravity feed (flooded suction) to the pump? If not, you cannot
use this system, you must use a Submersible Pump.
For External Pump: Check the status of the Pump Controller –if the FAILURE/LOW WATER light is on, it has
detected no water –recheck the tank has water in it, most pumps will require minimum of 300mm of water level to
operate. Then re-prime it as per below and press re-set.
NOTE!!! Submersible Pumps with Float Switch may require up to 700mm of water level to operate.
If all of the above are checked and pump is still not pumping you may need to re-prime an external pump. This
can be done by loosening the nut on top of the stainless steel wet end above the inlet on pump. Once you have loosened
this nut, air should come out followed by water. Tighten nut as soon as water appears. (If the TANK is EMPTY, or is BELOW
the pump, this will not work). Once nut is done up tight, press the reset button on the pressure controller and hold it for a
few seconds until pump runs on its own. The pump will run until all the pipe work has been pressurized then
automatically switch off. The pump will start again once line pressure drops, which occurs when a tap is turned on.
NOTE: you might need to turn the Townwater supply OFF to make it easier to re-prime the pump.
For pumps drawing from an underground tank, or tank at a lower level –you CANNOT use the RM4000-3 with an
External Pump, use Submersible RM5000-3 Pump System.
Submersible Pump CYCLING ON & OFF CONTINUALLY &/OR TURNING ITSELF OFF: if the pump keeps turning
itself off, this is possibly due to pipework leaking INSIDE the Rainwater Tank –if there is a leak, the pump will cycle
on/off/on/off several times, then it will turn off and stay off. You can re-set it by turning it OFF at the power outlet, then
back on after 30 seconds. If the pump cycles as described above, it is MOST LIKELY due to a leak and it could be toilet
cisterns (very common) or it could be the pipework inside the tank. This is not a pump warranty fault, do not call us for
service if it is either of these situations. Identify what the problem is by process of elimination - easily check toilet cisterns
by turning them off with the stop-cock at the back of the cistern (if fitted) –if not call your Plumber to check –see below
how to check for the pump leaking inside the tank.
Submersible Pump RUNNING CONTINUOUSLY: the pump is operating but no water is coming out of my taps
-this is most likely that the pump has come loose from the pipe connection inside the Rainwater Tank –look inside the
tank with a torch to see if this is the case. If the tank is full, you may be unable to tell if it is this, in which case you will
have to let some water out of the tank so you can see the top of the pump above the water level. If it is this - it is not a
pump warranty fault, do not call us for service –this is an installation issue –call your installer.

RQS Document Number: RQS.1010 Modified 16/02/2018
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LYTTON Q 4178
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FAX: [phone]
P a g e 7
PROBLEM: PUMP CHECKED AS ABOVE AND STILL NOT OPERATING
The pump may be faulty, if you are certain it is the pump and if it is in warranty period, call 1800 807 604 and
speak to the Warranty Department or log a ticket at www.reefe.com.au/warranty/ For pumps out of warranty please
contact a local pump specialist –search in your browser for “Pump Repairs”
PROBLEM: MAINS WATER DOES NOT FLOW WHEN POWER IS OFF TO PUMP
This is very unlikely due to the design of the RM4000-3 system, the possible cause for this problem would be a
blockage in one of the valves, which is not a warranty problem, have the valves disassembled and cleaned by a licensed
Plumber, or replaced.
PROBLEM: MAINS WATER FLOWS VERY SLOWLY WHEN POWER IS OFF TO PUMP
The Townwater supply is usually less pressure than the pump supply. This is normal, it is not a fault. If the
Townwater supply is very slow (a “dribble”) the possible cause for this would be a partial blockage in one of the valves,
which is not a warranty problem, have the valves disassembled and cleaned by a licensed Plumber.
If you have followed all the above instructions and continue to have a problem with your RainPro RM4000-3
system & if you are sure the problem is a warranty problem please or log a ticket at
www.reefe.com.au/warranty/ or contact Ascento Group Australia on 1800 807 604 or email
[email protected] Please be aware that if our field service agent attends to your system and finds it is not
a warranty problem the applicable charges must be paid by you.
For pumps out of warranty please contact a local pump specialist –search your browser for “Pump Repairs”
OPERATING AND MAINTENANCE INSTRUCTIONS
1. OPERATING: - No further action is needed once the system is installed; it will operate automatically
2. MAINTENANCE: start by doing this MONTHLY: for external pumps –flush the Y-Strainer by opening the bung.
Ensure you re-fit the mesh strainer after doing this. If you find no debris, do it 2 monthly, review and repaet according to
the conditions of your tank (installations where there is a lot of trees will need the Y-Strainer flushed frequently)
3. No other periodic maintenance is usually necessary, except if low flow rate is found when the MAINS supply is in
use, ask a licensed Plumber to dissasemble and clean blockages from the RM4000-3 valve assembly. This is not a warranty
fault it is a maintenance item. NOTICE TO PLUMBER: avoid adjusting any of the Valves as they are factory set and must
not be interfered with.
4. TROUBLESHOOTING: - Refer to the Troubleshooting Guide.
5. SPARE PARTS LIST IF REQUIRED: -
6. AFTER SALES SERVICE : - Not normally necessary, however if you have any queries please call 1800 807 604
7. RECOMMENDED PRESSURES : - A pressure reduction valve must be fitted if mains supply exceeds 800kPa
RainPro™ RM4000-3 Water Controller - Spare Parts
Order Code
Description
Price inc GST*
RMV3550
RainPro RM4000-3 Valve Assembly
POA
8379
RainPro RM4000 Pressure Controller *external pumps only*
POA
Pump
As per the model supplied
POA

RQS Document Number: RQS.1010 Modified 16/02/2018
37 EXPORT STREET
LYTTON Q 4178
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FAX: [phone]
P a g e 8
Rain to Mains Systems 2 Year WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by
the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure. If you (the purchaser) do not fall within the meaning of
‘consumer’ in the Australian Consumer Law the provisions of the Australian Consumer Law will not apply to you. The following
conditions form part of the instructions and do not over-ride your statutory rights.
2. This warranty covers failure due to manufacturing defects for Rain-to-Mains Systems purchased from Ascento, and used in mainland
Australia. We shall repair or replace faulty goods when we ascertain that the fault is due to manufacturing defects, within the period of
time as advised by us for any particular item. If you require a refund, you must return the item to the original place of purchase.
3. Faults or losses or failure caused due to: Accidents, misuse, lack of maintenance, not following these instructions, damage caused by
lightning strike/power surges/spikes/brownouts/operating the pump on power other than 240volts 50Hz mains power/operating the
pump on power supplied by a domestic generator - are not covered by warranty.
4. Where fitted: The complete Impeller set (including shaft), Pre-filter Sponge, Seals and O-rings are all wearing items and therefore are
not covered for “normal wear and tear”. They are covered by this warranty if they are faulty due to a manufacturing defect.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts
have been fitted, or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or RENT
or LEASE
6. The Warranty excludes accidental or deliberate breakages, normal wear and tear, fading or breakdown due to the effect of exposure
to sunlight or chemicals or any other external factor that may affect the life of the product.
7. This product is guaranteed as fit for the purpose of pumping CLEAN FRESH WATER for normal domestic household use, and for NO
OTHER USE. Performance data quoted is generally from test data and is approximate and does not take into account factors in the
installation such as loss of pressure and flow due to pipework & pipe-fittings & valves. It is the purchaser’s responsibility to ensure that
the product is fit for their purpose and of sufficient size & performance for their application.
8. IMPORTANT: No electrical appliances last forever. Therefore ALL installations of these pumps and valve-sets supplied by us, must be
constructed to allow the owner to easily remove them for servicing, and to easily remove them for replacement, warranty replacement
or upgrading. The installation must NOT be constructed in such a manner that specialized tools, or paid tradespersons, or external paid
contractors, are required to be engaged in order to remove and/or replace and/or refit the pump, therefore the installer must use
Barrel-Union connections on all . Warranty replacement does not normally include costs of removal and re-installation as we have no
control over the method of installation.
9. Before installing or servicing disconnect from the power supply. All pumps must be installed using barrel-union connections to
facilitate easy servicing or replacement. Also ball-valves or gate-valves must be fitted on the suction, and the discharge, and the Town-
water backup supply where fitted. Additionally a Y-Strainer or Pre-filter must be installed: (a) For external pumps on the suction (inlet)
pipe and (b) For submersible pumps on the discharge before the pump controller (for where there is an external pump controller) - to
prevent particles entering the pump and fixtures and fittings including non-return valves. This instruction is a condition of warranty; all
warranty is void if this instruction is not followed.
10. This pump is not to be used as your sole water supply. For critical applications where loss of water supply could cause serious
consequences, use a DUAL PUMP System so you have a backup water supply or use a TOWN-WATER BACK-UP System.
11. This pump MUST NOT be installed in any manner that if it were to leak that it would cause damage or loss to property or persons. It
MUST be installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded and no liability can be
accepted in the case of damage or loss caused by failing to comply with this condition.
12. The Pump must be correctly earthed and connected to its own separate circuit, with an integral RCD (safety switch) in the circuit
breaker. All warranty is void if this instruction is not followed.
13. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then return the faulty
appliance to the original place of purchase with proof of purchase for replacement or refund. Alternatively you can log a warranty
claim here: www.reefe.com.au/warranty/ or mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to
[email protected] with a copy of your purchase receipt, a description of the problem, and your name and address
and phone number - we will review your request and send you a replacement directly if we accept your warranty claim. Or call us
on 1800 807 604 with the above information; however we will always require a copy of your purchase receipt. Do not send the
product to us unless we ask you to do so.
14. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
15. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by
Australian Law does not void the remaining conditions, which shall stand unaltered.

RQS Document Number: RQS.1010 Modified 16/02/2018
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P a g e 9
ADDITIONAL TROUBLE-SHOOTING CHECKS FOR PUMP ISSUES - Check the following before requesting
service or repair. A call out fee applies to all field services outside of Warranty Period and additional labour cost may
apply.
PROBLEMS
POSSIBLE CAUSES
Pump does not
run
* Circuit breaker or Safety Switch is off or fuse has blown.
* Water level in tank is too low.
* Electrical components have been flooded - Contact a licensed electrician to rectify.
* Pump plug is not connected properly, or has been flooded or wet - Isolate power at main switch, remove plug
and allow to dry. Also check power connection between pump and the pump controller is intact/together.
If problem continues, contact a licensed electrician.
* If all of the above are OK, then check the motor overload switch.
If the overload switch has activated, investigate why this has occurred before turning it back on.
Pump runs
but does not
deliver water.
* Rain Mains Valve is installed incorrectly. Arrow on valve should point in direction of flow.
* Discharge shut-off valve (if used) may be closed.
* Impeller or volute openings are fully or partially clogged. Disassemble pump and clean.
* Pump is air-locked. Start and stop several times by switching power off & on, or bleed air from pump –see
detailed priming instructions earlier in this document.
*Vertical & horizontal pumping distance is too high. Reduce distance or upgrade to a larger pump¹.
Pump runs and
does not stop or
runs when no taps
in use
* Leak in pipe work. Check also for leaking toilet cisterns (place paper on back wall of toilet pan to check for
leaking cistern) or underground leaks
(look for wet soil, muddy areas, grass growing well!)
* Pump Controller Fault - Press Restart. If that does not help then turn the power off and on again.
Pump not pumping
properly
*Too high head or pump under specified - Check specifications.
*Too low water level - Check the water levels
*Loss of prime –does pump have gravity feed (flooded suction) if not –use Submersible Pump System
*Leakage of inlet pipe - Check the inlet pipe is not taking in air, check all joints.
*Clogging of pipework –check inlets of cisterns and washing machines as they usually have a small mesh filter
which may become clogged and drastically reduce the flow.
Pump runs but
delivers only a
small
amount of water.
* Pump is air-locked. Start and stop several times by switching power off & on, or bleed pump.
* Vertical pumping distance is too high. Reduce distance or upgrade to a larger pump¹.
* Ball/Gate valve blocked - Clean or replace the Ball/Gate valve
* Too low water level - Check the suction and water levels
* Serious damage to the impeller - Impeller or volute openings are fully or partially clogged.
* Pump impeller is partially clogged with particles, causing motor to run slow and overload. Disassemble pump
and clean. See also below;
Low Flow
from Pump
*Check the items in the 2 boxes above, first.
* Then if problem persists, check the Y-Strainer between the tank and the pump –this must be flushed
periodically to avoid blockages.

RQS Document Number: RQS.1010 Modified 16/02/2018
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P a g e 10
Safety Switch (RCD)
or circuit breaker
trips when
pump starts.
WARNING!!! If the Safety Switch has tripped do not touch the Pump or surrounding pipework. With the
Safety Switch still off, remove the plug of the pump from the power outlet and try another small appliance such
as a fan or electric drill, to check the power outlet is OK. If it trips the power again, it would indicate the issue is
with something else, find this by process of elimination, or call a licenced electrician. If you prove that it is the
pump, do not plug it back in, have it replaced immediately. If it is in warranty log a warranty claim here:
www.reefe.com.au/warranty/ or mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to
[email protected] with a copy of your purchase receipt, a description of the problem, and your
name and address and phone number
* Older houses: Fuse size or circuit breaker may be too small.
Motor runs for
A short time,
then stops.
* Pump impeller is partially clogged with particles, causing motor to run slow and overload.
Disassemble pump and clean.
* Motor stator may be overheating. Ensure there is good ventilation for the motor, have checked by a licensed
electrician, or call 1800 807 604.
¹ Seek advice regarding larger pump size.
If after checking all of the above and the fault continues, CALL 1800 807 604 for replacement parts. Genuine parts MUST be used with this system or
it will be inoperable.
WARNING!!!! SAFETY FIRST –TAKE PRECAUTIONS!!!
Before servicing a pump, always shut off the power supply and then make sure you are not standing in water
and that there is no risk of electrical shock.
If the pump is direct-wired to the electrical circuit, contact your qualified licensed electrician to disconnect if
required.
DO NOT ATTEMPT ELECTRICAL REPAIRS OF ANY SORT
UNLESS YOU ARE AN AUSTRALIAN-LICENSED ELECTRICIAN
*IMPORTANT NOTICE TO OWNER AND INSTALLER –SERVICER: Any replacement parts including the
Backup Valves, Pump Controller and the Pump, MUST BE REPLACED WITH GENUINE PARTS or the system will
malfunction.
Manufactured by ASCENTO GROUP AUSTRALIA 37 Export St, Lytton, Brisbane, QLD 4178 P: 1800 807 604
E: [e-mail]