Asus ROG MAXIMUS X HERO User manual

Troubleshooting Guide
[Motherboard] NO POWER troubleshooting
[Motherboard] NO POWER troubleshooting
When you power on the motherboard and nothing happens and the power light is OFF:
Please ensure the power supply is plugged in properly to the 24pin/8pin power
connectors. Refer to your motherboard user manual for proper location of power connectors.
Make sure that the CPU, memory, power supply and motherboard are installed
properly. If there is a speaker, it is recommended to connect the speaker for testing.
When the speaker is properly installed, please power on and follow the sound
emitted by the buzzer. (For speaker's correct location, please refer to the motherboard
manual).
If the power light is ON, but you can't see any video on the monitor, connect an internal speaker to
motherboard and you can troubleshoot with steps below:
Power Light is ON, "No beep" from speaker
Please check your CPU and memory are installed normally and no oxidation at
connection part. If there is any oxidation, please try to wipe the oxidation part with an eraser.
If it still cannot be turned on properly, please clean it with contact cleaner and re-install.

Power Light is ON, "One short beep" from speaker but nothing shows on monitor
One short beep from speaker means device boots normally. Please confirm whether
monitor is working and correctly connected to motherboard.
Power Light is ON, "One long and two short beeps" from speaker
Abnormal detection in Memory, please confirm whether memory modules are
correctly installed on motherboard or incorrect memory or incompatible memory (Check
Memory QVL)
Please refer to Motherboard manual for related instruction about memory.
Power Light is ON, "One long and three short beeps" from speaker
Abnormal detection in graphic card. If graphic card needs extra power supply, please
ensure power supply can provide enough watt. Please unplug and replug the video card.
* If your issue still cannot be resolved, please contact our ASUS Support team for further
assistance.
[Desktop PC / Motherboard] Optical mouse doesn't respond and cursor
malfunctions
[Desktop PC / Motherboard] Optical mouse doesn't respond and cursor malfunctions
Optical mouse doesn't work.
1: Please try connecting the mouse to another USB Port.
2: If the problem persists , please try another optical mouse.
Optical mouse cursor malfunctions
Place the mouse on a mouse pad and try again.
Note: If the optical mouse still doesn't work properly, please contact ASUS Product
Support.
[Motherboard] How do I update the existing installations of Aura, AI
Suite III, and LiveDash?
How do I update the existing installations of Aura, AI Suite III, and LiveDash?
<Aura>

Download the latest version of Aura from the ASUS microsite:
https://www.asus.com/latest-software-update/
Close any open applications and save work files before proceeding! Then launch AsusSetup.exe
to uninstall the existing version of Aura.
If the Windows User Account Control prompts you to grant permission to AsusSetup, click
“Yes”to continue.

The installer will ask you to confirm that you would like to remove Aura and its
components. Click “OK” to continue.

Click “Finish” when the uninstallation is complete.
After you exit the installer, you will be prompted to restart the computer. Click “OK” to restart
your computer immediately.
After the system reboots into the Windows, double-click on “AsusSetup.exe” once again to
launch the Aura installer.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click
“Yes” to continue.

When the installation begins, you will be asked to first select a destination folder for the
installation. Click “Next” to install Aura in the default destination folder.

Click “Finish” after the setup is complete.
After the installer exits, you will be prompted to restart your computer. Click “OK” to restart
your computer immediately, or select “No, I will restart my computer later.” If you wish to
save work files before restarting.
After your computer reboots, you will be able to use Aura normally. Use the Aura icon to
launch the application.

<LiveDash>
Close any open applications and save work files before proceeding! Then launch AsusSetup.exe
to uninstall the existing version of LiveDash.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click
“Yes” to continue.
The installer will ask you to confirm whether you would like to remove LiveDash and its
components. Click “OK” to continue.