Asus ROG MAXIMUS X HERO User manual

Troubleshooting Guide
[Motherboard] NO POWER troubleshooting
[Motherboard] NO POWER troubleshooting
When you power on the motherboard and nothing happens and the power light is OFF:
Please ensure the power supply is plugged in properly to the 24pin/8pin power
connectors. Refer to your motherboard user manual for proper location of power connectors.
Make sure that the CPU, memory, power supply and motherboard are installed
properly. If there is a speaker, it is recommended to connect the speaker for testing.
When the speaker is properly installed, please power on and follow the sound
emitted by the buzzer. (For speaker's correct location, please refer to the motherboard
manual).
If the power light is ON, but you can't see any video on the monitor, connect an internal speaker to
motherboard and you can troubleshoot with steps below:
Power Light is ON, "No beep" from speaker
Please check your CPU and memory are installed normally and no oxidation at
connection part. If there is any oxidation, please try to wipe the oxidation part with an eraser.
If it still cannot be turned on properly, please clean it with contact cleaner and re-install.

Power Light is ON, "One short beep" from speaker but nothing shows on monitor
One short beep from speaker means device boots normally. Please confirm whether
monitor is working and correctly connected to motherboard.
Power Light is ON, "One long and two short beeps" from speaker
Abnormal detection in Memory, please confirm whether memory modules are
correctly installed on motherboard or incorrect memory or incompatible memory (Check
Memory QVL)
Please refer to Motherboard manual for related instruction about memory.
Power Light is ON, "One long and three short beeps" from speaker
Abnormal detection in graphic card. If graphic card needs extra power supply, please
ensure power supply can provide enough watt. Please unplug and replug the video card.
* If your issue still cannot be resolved, please contact our ASUS Support team for further
assistance.
[Desktop PC / Motherboard] Optical mouse doesn't respond and cursor
malfunctions
[Desktop PC / Motherboard] Optical mouse doesn't respond and cursor malfunctions
Optical mouse doesn't work.
1: Please try connecting the mouse to another USB Port.
2: If the problem persists , please try another optical mouse.
Optical mouse cursor malfunctions
Place the mouse on a mouse pad and try again.
Note: If the optical mouse still doesn't work properly, please contact ASUS Product
Support.
[Motherboard] How do I update the existing installations of Aura, AI
Suite III, and LiveDash?
How do I update the existing installations of Aura, AI Suite III, and LiveDash?
<Aura>

Download the latest version of Aura from the ASUS microsite:
https://www.asus.com/latest-software-update/
Close any open applications and save work files before proceeding! Then launch AsusSetup.exe
to uninstall the existing version of Aura.
If the Windows User Account Control prompts you to grant permission to AsusSetup, click
“Yes”to continue.

The installer will ask you to confirm that you would like to remove Aura and its
components. Click “OK” to continue.

Click “Finish” when the uninstallation is complete.
After you exit the installer, you will be prompted to restart the computer. Click “OK” to restart
your computer immediately.
After the system reboots into the Windows, double-click on “AsusSetup.exe” once again to
launch the Aura installer.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click
“Yes” to continue.

When the installation begins, you will be asked to first select a destination folder for the
installation. Click “Next” to install Aura in the default destination folder.

Click “Finish” after the setup is complete.
After the installer exits, you will be prompted to restart your computer. Click “OK” to restart
your computer immediately, or select “No, I will restart my computer later.” If you wish to
save work files before restarting.
After your computer reboots, you will be able to use Aura normally. Use the Aura icon to
launch the application.

<LiveDash>
Close any open applications and save work files before proceeding! Then launch AsusSetup.exe
to uninstall the existing version of LiveDash.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click
“Yes” to continue.
The installer will ask you to confirm whether you would like to remove LiveDash and its
components. Click “OK” to continue.

Click “Finish” when the uninstallation is complete.
LiveDash does not require a system reboot after the uninstallation.
Double-click on “AsusSetup.exe” once again to launch the LiveDash installer.

If Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes”
to continue.

When the installation begins, you will be asked to first select a destination folder for the
installation.
Click “Next” to install LiveDash in the default destination folder.
After the installation is complete, you will be prompted to restart your computer. Click “Finish”
to restart your computer immediately, or select “No, I will restart my computer later.”, if you
wish to save work files before restarting.

<AI Suite>
Close any open applications and save work files before proceeding! Then launch AsusSetup.exe
to update AI Suite to the latest version.

If Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes”
to continue.

Click “Install” to begin updating AI Suite to the latest version.
The installer will confirm when AI Suite has been updated to the latest version. Click “OK” to
continue.

After the installation is complete, you will be prompted to restart your computer. Click “Yes” to
restart your computer immediately, or “No” if you wish to save work files before restarting.

[Server Motherboards/ Motherboard] Memory isn't detected
[Motherboard/ Server Motherboards] Memory isn't detected
1. Check model# of the memory
2. Check if all the memory is ECC or all non-ECC or REG or unregistered
3. Press MemOK (Motherboard w/ MemOK only) to run memory at SPD and all auto
4. Check if the memory meets frequency requirements on the Server/ Motherboard memory
specifications page:
1. Example: Z11PA-U12/10G-2S - Memory Type :
Single Channel DDR4 2933/2666/2400
2. Memory must be 2933Mhz or 2666Mhz or 2400Mhz to detect and work properly
5. Check memory QVL for memory model. If memory not in the QVL and not detect, please try
memory in the QVL list.
6. Please clear CMOS first and check if memory is detected
7. If Clear CMOS doesn't work, please try to update BIOS.
1. After updating BIOS, put one memory on A1 slot only and test if memory is detected.
Add second memory to B1 slot; please refer to motherboard manual for memory slot
population.
8. Insert single memory on the A1 and test for 1 CPU socket Server MB; insert 2 memory (2
CPU sockets) - A1 and G1 and check if detected

How to optimize your device to raise the speed of system boot and
system operation?
If I feel my Notebook / Desktop PC is too slow, How to raise the speed of system boot and
system operation after device has been used for a while with declining speed?
Below we list a few reasons which cause the declining speed in booting of computer :
1) Insufficient disk storage
2) More software automatically activate at device booting
3) Driver does not work normally
4) System is infected with virus.
In addition, you can also try Disk Defrag or adjust the power option to raise the system speed.
[Desktop PC/Motherboard] Troubleshooting for low speed of Wired
network
Cable Network connection for my desktop/Notebook is abnormal.
Abnormal connection leads to below problem,such as download speed drops, fails to open the
webpage, images cannot display. How to solve this error?
The low speed of wired network on PC may be caused by the reasons below：
1.The operation system (OS) is intruded by some computer viruses, try to scan with some
antivirus software.
Notice: If you are using ASUS DesktopPC, you can try to restore the OS (how to restore the
system, please refer to the following link Windows 7/ Windows 8/8.1/ Windows 10).
2.Computer memory capacity is not enough due to running lots of programs or opening too many
images and videos in browser.
3.Please check whether any other devices which share your network are running P2P software
(Peer to Peer), P2P software (such as BT, Foxy, other online videos, etc.) would take a massive
bandwidth of the network then network speed is getting lower.
4.If you connect PC to the network through the router, please ensure the route is running well.
You can try to reset your router, or update the firmware of the router.

5.Please update your Ethernet Controller driver (more information about updating, click here).
6.Contact your network service vendor, and please make sure whether you are using the proper
network you applied for and whether the network speed is normal.
How to stop advertisement window automatically popping up?
When you just log in the computer, advertisement window sometimes automatically pops up
from the right-bottom corner or from the center of desktop , and it repeats after we close for a
while.
How to stop advertisement window pop-ups?
Pop-up advertisement usually comes from specific software which is installed or embedded in
your PC. If this software is malware, it can embed more advertisements or even
trigger ransomware if you click on those advertisements.
To remove advertisement malware, please enter Control panel > Program and function to
remove and uninstall.
(For Windows 10, please refer to How to uninstall program in Windows 10 ? for details)
Note: Removing Microsoft service or the main driver in device could lead to abnormal
behavior in device. Please make sure the software you remove doesn't belong to either one
of these.
How to identify the Advertisement software:
1. Please remove any software if the title/filename listed in strange code/character (this results
from coding)
2. Check the issuer of the software. If the issuer of the software is a major vendor, such as
Microsoft Corporation、ASUS、Google, such software is usually not the source of
advertisement.
3. Refer to the installation date/time. Filter out any software not installed by yourself.
4. Check the name or icon of the pop-up window. Search in the list of Removed Programs to
see if there is similar existing software.
How to prevent your device from the attack of Advertisement malware: