AT&T AUDIX Voice Power Product manual

AT&T
999-500-355
Issue 1, July 1990
AUDIX Voice Power
Installation and
Maintenance Guide

©1990AT&T
All Rights Reserved
Printed in USA
While reasonable effort was made to ensure that the information in this
document was complete and accurate at the time of printing, AT&T can
not assume responsibility for any errors. Changes and/or corrections to
the information contained in this document may be incorporated into future
issues.
FCC WARNING STATEMENT
Federal Communications Commission (FCC) Rules require that you be
notified of the following:
• This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction
manuals, may cause interference to radio communications.
• It has been tested and found to comply with the limits for a Class A
computing device pursuant to Subpart J of Part 15 of FCC Rules,
which are designed to provide reasonable protection against
interference when operated in a commercial environment.
• Operation of this equipment in a residential area is likely to cause
interference, in which case the user at his own expense will be
required to take whatever measures may be required to correct the
interference.
TRADEMARK NOTICE
UNIX and DEFINITY are registered trademarks of AT&T.
MS-DOS is a registered trademark of Microsoft Corporation.
INTEL is a registered trademark of Intel Corporation.
Phillips is a registered trademark of the Phillips Screw Company.

Contents
1
Introduction
Introduction
1-1
About This Guide
1-1
Preassembled Systems
1-2
Physical Requirements
1-3
Conventions Used in this Guide
1-6
Related Documents
1-7
2
Hardware Installation and Maintenance
Hardware Installation
2-1
Hardware Overview 2-2
General Installation Instructions
2-4
General Instructions for Installing Circuit Cards
2-13
Installing Additional Memory
2-16
Installing the Cartridge Tape
2-30
VDC600 Board Configuration and Installation
2-39
IVP4 Board Configuration and Installation
2-41
DCP Board Configuration and Installation (System 75)
Connecting Peripherals and Cables
2-44
Configuration: the Setup Utility
2-49
Connecting Voice and Data Lines
2-52
Setting Up a Report Printer 2-54
Diagnostics
2-57
Configuring a Remote Access Modem
2-58
Hardware Maintenance
2-61
Maintaining the Floppy Disk Drive 2-61
Maintaining the Cartridge Tape Drive 2-62
2-43

3
Software Installation
Software Installation
Overview of Software Installation
Installing on System 75 and System 25 Without IS-II
Completing Installation
Installing Cartridge Tape Utility Software
Installing Software for Remote Access
3-1
3-1
3-2
3-21
3-22
3-23
4
Configuration Testing and Troubleshooting
Configuration Testing and Troubleshooting
Hardware Verification
Application Operation Problems
4-1
4-1
4-8
5
Upgrade Procedures
Upgrade Procedures
Upgrade from Release 1.1 to Release 2.0
Reinstalling Release 2
Backing Up Administrative Files
Backing Up Speech Files
5-1
5-1
5-4
5-8
5-10
6
Recovery from System Failures
Recovery from System Failures
Materials
Restoring
Restoring
Restoring
Restoring
Required
Files on System 25 under
6-1
6-3
IS-II
6-4
Files on All Other Systems 6-5
Administrative Files 6-7
Speech Files
6-9
Appendix
System Messages A-1
Index

List of Figures
Figure
Page
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-8
2-9
2-10
2-11
2-12
2-13
2-14
2-15
2-16
2-17
2-18
2-19
2-20
2-21
2-22
2-23
2-24
2-25
6386 WCS Main Cover Securing Screws
6386E WCS Removing Top Cover
6386E WCS Access Cover Removal
6386SX WCS Main Cover Securing Screws
6386/25 WGS Main Cover Securing Screws
6386E/33 WCS Removing Outside Cover
6386E/33 WCS Access Cover Removal
Removing Slot Cover
Inserting a Circuit Board into an Expansion Slot
Securing the Board
6386 and 6386E WCS Memory Expansion Board
Installing SIMMs on Memory Expansion Board
Switch L07LL-1 through L07LL-6
Switch L07LL-7 and L07LL-8
Switch L06LL-1 through L06LL-4
Switch L06LL-5 through L06LL-8
Switch L06LL settings for X and Y
Location of Memory (SIMM) Sockets
on 6386SX WGS
Location of Memory (SIMM) Sockets
on 6386/25 WCS
Location of Memory (SIMM) Sockets
on 6386E/33 WCS
Inserting the SIMMs into Sockets
Location of Motherboard Jumpers
on 6386/25 WCS
Location of Motherboard Jumpers
on 6386E/33 WCS
Attaching the Drive Mounting Rails
Streaming Tape Unit Jumper Locations
and Settings
2-6
2-7
2-8
2-9
2-10
2-11
2-12
2-13
2-14
2-15
2-16
2-17
2-19
2-19
2-20
2-20
2-21
2-22
2-23
2-24
2-25
2-27
2-28
2-31
2-32

2-26
2-27
2-28
2-29
2-30
2-31
2-32
2-33
2-34
2-35
2-36
2-37
2-38
2-39
2-40
Removing the EMI/RFI Shield
Inserting the Drive
Connecting the Data and Power Cables
Tape Controller Jumper and Switch Locations
and Settings
VDC600 Switch and Jumper Locations
and Settings
Location of Switches on IVP4 Board
Settings for SW1.1 and SW12. 1
Location of Jumpers on DCP Board
6386 WGS System Module Back Panel
6386E WGS System Module Back Panel
6386SX WGS System Module Back Panel
6386/25 WGS System Module Back Panel
6386E/33 WGS System Module Back Panel
IVP4 Board Connectors
Printer Operation Panel
2-33
2-34
2-35
2-37
2-39
2-41
2-42
2-43
2-45
2-45
2-46
2-46
2-46
2-52
2-54

Introduction
About This Guide
This AUDIX Voice Power Installation and Maintenance Guide includes
procedures for installing and maintaining new AUDIX Voice Power systems
and for upgrading from existing AUDIX Voice Power, Release 1.1 systems.
Technical personnel at customer sites and AT&T Service Technicians
should use this manual as a guide for system installation and as a reference
for system maintenance.
The manual is divided into the following chapters and appendices:
Chapter 1: Introduction explains how to use this manual and how to
prepare for installation.
Chapter 2: Hardware Installation and Maintenance has two sections.
Hardware Installation explains how to set up an AT&T Work Group System
(WGS) processor to support AUDIX Voice Power. This process includes
installing circuit board hardware and connecting to the switch. Hardware
Maintenance contains procedures for cleaning the floppy disk drive and
cartridge tape drive (if installed).
Chapter 3: Software Installation explains how to install all software
necessary for the operation of the AUDIX Voice Power system.
Chapter 4: Configuration Testing and Troubleshooting explains how to
test your system for proper operation after all hardware and software has
been installed, or if you suspect problems.
Chapter 5: Upgrade Procedures explains the procedure used to upgrade
from AUDIX Voice Power Release 1.1 to AUDIX Voice Power Release 2.0.
It also explains the procedures for reinstalling AUDIX Voice Power
Release 2.0.
Chapter 6: Recovery from System Failures provides procedures for
recovering the system from backup in the event of a system failure.
Appendix: System Messages provides a list of system messages with
explanations.
Introduction 1-1

Preassembled Systems
The AUDIX Voice Power system includes an AT&T WGS processor.
Add-in circuit boards and separate software must be installed. The
additional circuit boards and software may be installed and tested by AT&T
before the system is shipped to the customer site. If your system has been
preassembled, you can skip the instructions given in Chapters 2: Hardware
Installation and 3: Software Installation, and begin with Power On Self Test in
Chapter 4: Configuration Testing and Troubleshooting.
1-2 Introduction

Physical Requirements
Before you begin to set up your equipment or to install the software, you
should verify that you have selected an appropriate site and have received
the materials necessary for installation.
Selecting a Site
Select a site for the AUDIX Voice Power processor that provides easy access
for the cabling and also provides good workspace for the System Manager or
operators who will be using the system. The site should be comfortable for
the operators and should meet the following environmental requirements:
• Temperature: 50 to 100 °F (10 to 38 °C)
• Humidity: 20 to 80% noncondensing
• Power: 115 V, 50-60 Hz, 220 Watts
Protect your AUDIX Voice Power processor from sunlight, heat, cold,
chemicals, stat ic electricity, magnetic fields, vibration, and grime.
Be sure to use a grounded, nonswitched outlet for the processor.
Introduction 1-3

Materials Checklist
Use the following checklist to verify that you have all the hardware and
software necessary for your configuration.
• AT&T 6386, 6386E, 6386SX, 6386/25 or 6386E/33 WCS System
Module equipped with:
– 4 MB memory (minimum)
– 3 l/2-inch, 1.44 MB floppy disk drive or 5 l/4-inch, 1.2 MB floppy
disk drive
– keyboard
– 68 MB hard disk (minimum)
– AT&T 329D VGA color monitor or AT&T 323 VGA
monochrome monitor
– AT&T VGA Video Display Controller (VDC600) Card
(not required for 6386SX WGS)
– one to three Integrated Voice Power (IVP4) circuit cards
– Digital Communications Protocol (DCP) circuit card
(for integrated AVP with System 75 switch configuration only)
– 125 MB tape drive
Note
The tape drive is not compatible with the DCP card and cannot be
used in configurations that include the DCP card.
– Optional AT&T 2224-CEO modem for remote support.
Note
This modem is not compatible with System 25 IS-II installations.
• AT&T UNIX® Operating System V/386, Version 3.2.2
• AUDIX Voice Power File System Modification Software
(not required for System 25 with IS-II)
1-4 Introduction

• Integrated Voice Power (IVP) Software, Release 1.1
• AUDIX Voice Power Software, Release 2.0
• Switch Integration software
• Remote Terminal Package (if you have a remote access terminal)
• AUDIX Voice Power Upgrade Utility R1.0 (if you are upgrading from
AUDIX Voice Power R1.1
For integrated AUDIX Voice Power with System 75 switch configurations, a
Digital Communications Protocol (DCP) port on a TN-754 board is
necessary. A port on an existing TN-754 may be used if available.
Otherwise, an additional TN-754 board must be installed in the System 75.
Introduction 1-5

Conventions Used in this Guide
The following conventions are used in this guide:
Commands and text you should type appear in this style of type.
Values, instructions, and prompts that appear on the screen are in this
style of type.
Key names that are always located on the keyboard in the same place
appear in smooth-cornered boxes, as in [Enter].
Touch-tone keys on the telephone set keypad are enclosed in squares,
such as [3] and [#].
Functions keys (keys that start with an F, followed by a number), appear
in boxes with the current meaning following in parentheses such as
[F3] (SAVE).
The current meanings of the function keys are shown by labels at the
bottom of the screen. These meanings have been selected to be the most
useful for that screen. An alternate set of function key meanings is
available by pressing [F8] (CHG-KEYS). (Pressing [F8] (CHG-KEYS)
again restores the original meanings.)
1-6 Introduction

Related Documents
The following documents contain information pertinent to the
installation process.
AT&T Integrated Solution II Installation and Maintenance Manual
Document No. 999-500-358
AT&T User’s Guide 6386 WGS Processor
Document No. 999-300-500
AT&T User’s Guide 6386E WGS Processor
Document No. 999-300-460
AT&T User’s Guide 6386SX
Document No. 562-200-100
AT&T User’s Guide 6386/25
Document No. 562-200-103
AT&T User’s Guide 6386E/33
Document No. 562-200-106
WGS Processor
WGS Processor
WGS Processor
AT&T 570/571 User’s Guide
Document No. 999-300-561
AT&T 580/581 /583 Printer User’s Guide
Document No. 999-300-563
AT&T 2224-CEO Modern User’s Guide
Document No. 999-100-292
AT&T DEFINITY® 75/85 Communications System Generic 1 and
System 75 and System 75 XE Planning/Configuration
Document No. 555-200-600
AT&T DEFNITY® 75/85 Communications System Generic 1
Installation and Test
Document No. 555-204-104
Introduction 1-7

Hardware Installation
This chapter explains how to set up the AUDIX Voice Power processor.
This process may include adding memory to the main circuit board
(motherboard) or to auxiliary circuit boards, installing additional circuit
boards, and connecting peripheral devices.
The additional circuit boards and software may have been installed and
tested by AT&T before the system is shipped to the customer site. If your
system has been preassembled, you can skip the instructions given in this
chapter and the next chapter, and begin with Power-On Self Test in
Chapter 4: Configuration Testing and Troubleshooting.
Hardware Installation 2-1

Hardware Overview
The AUDIX Voice Power processor is an AT&T Work Group System
(WGS) based on an Intel 80386 microprocessor. There are five models that
can be used:
• 6386 WGS—16 or 20 MHz processor, desktop configurate ion
• 6386E WGS—20 MHz processor, floor model
• 6386SX WGS—16 MHz processor, small footprint desktop configuration
• 6386/25 WGS—25 MHz processor, desktop configuration
• 6386E/33 WGS—33 MHz processor, floor model
The AT&T WGS includes the system module (chassis) with keyboard,
a single 3 1/2-inch floppy disk drive or a single 5 1/4-inch floppy disk drive,
at least 1 MB of memory, and at least a 40 MB hard disk.
In order to function as an AUDIX Voice Power processor, a minimum of
4 MB of memory is required and at least a 68 MB hard disk is required.
Instructions for increasing system memory are included in this document.
If it is necessary to replace the hard disk, please see the service manual for
the appropriate WGS model.
Memory expansion kits to a minimum system total of 4 MB may be installed
on the motherboard or a special memory circuit board.
The following circuit boards may be installed in the system module:
• one to three Integrated Voice Power (IVP4) 4-port circuit boards
• Digital Communications Protocol (DCP) circuit board
(integrated AUDIX Voice Power with System 75 switch configuration
only)
• Video Display Controller (VDC600) board (except on 6386SX WGS)
• Cartridge Tape Controller (not compatible with DCP card)
2-2 Hardware Installation and Maintenance

An additional
module.
The following
125 MB cartridge tape drive may be installed in the system
items are connected externally to the system module:
• keyboard (included with the system module)
• AT&T VGA 329D color monitor or AT&T 323 monochrome monitor
The following additional devices may be connected externally to the
system module:
• AT&T 2224-CEO modem for remote access
(except System 25 with IS-II)
• AT&T 570/571 printer for report printing
(AT&T 470/47 1 and 580/581 printers are also supported)
For integrated AVP with System 75 switch configurations, a
Digital Communications Protocol
necessary.
A port on an existing
Otherwise, an additional TN-754
(DCP) port on-a TN-754 board is
TN-754 may be used if one is available.
board must be installed in the System 75.
Hardware Installation 2-3

General Installation Instructions
Procedures are provided here for installing additional memory on the
motherboard, for installing circuit
installing the cartridge tape drive,
details, see the installation guides
Hardware installation requires the
boards in the system module, and for
If you need additional illustrations or
provided with each item.
following tools:
• a No. 1 or No. 2 Phillips® screwdriver
• a medium width, flat blade screwdriver
• a 3/16-inch nut driver (recommended)
• an antistatic grounded wrist strap
• an antistatic grounded work mat
CAUTION
Electronic equipment can be damaged by electrostatic discharge.
Do not touch any electronic component unless you are properly
grounded. Grounding can be established by placing the
equipment on a properly grounded work mat and by wearing a
properly grounded wrist strap. The wrist strap must have
intimate contact with the bare skin and must never be worn over
clothing. Do not work on equipment unless you are familiar
with the necessary procedures for preventing damage caused by
electrostatic discharge.
The basic procedure for installing hardware is as follows:
1
2
3
4
5
6
7
8
9
Shut off all power and remove all cables.
Ground the work mat and wrist strap, and put on the wrist strap.
Place the equipment on the grounded work mat.
Remove the system module cover.
Install or replace circuits on the motherboard.
Prepare new circuit boards for installation.
Install or replace circuit boards.
Replace the cover.
Reconnect peripherals and cables.
2-4 Hardware Installation and Maintenance

Opening and Closing the Case
The procedures for opening and closing the case vary from model to model.
The procedures for opening the case on all five models are described on the
following pages.
Find and follow the instructions to open the case of the
model you have, then reverse those procedures to close the case.
Hardware installation 2-5

Opening the 6386 WGS
Follow these steps to remove the cover:
1 Be sure the system power is turned OFF, and if any cables have been
connected to the system module, disconnect them.
2 Unlock the cover lock. (A set of keys is provided with the
system module.)
3 Loosen the two main cover securing screws on the back panel as shown
in Figure 2-1.
FIGURE 2-1 6386 WGS Main Cover Securing Screws
4 Pull the cover towards the front of the computer (the cover will move
about l/2-inch). Then tilt the back of the cover up and remove it.
Take care not to catch the cover on any internal cables or wires.
2-6 Hardware Installation and Maintenance