AT&T Lucent Technologies MERLIN LEGEND Quick start guide

MERLIN LEGENDMAIL
Voice Messaging System
for the MERLIN LEGEND® Communications System
Installation and Upgrade
Lucent Technologies Document 555-600-100
formerly the communications Comcode 107734709
systems and technology Issue 1
units of AT&T November 1996

Copyright 1996, Lucent Technologies Document 555-600-100
All Rights Reserved Comcode 107734709
Printed in U.S.A. Issue 1
November 1996
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject
to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s
employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your
telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment, to prevent
unauthorized use. The System Manager is also responsible for reading all installation, instruction, and system administration documents provided
with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.
Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such
unauthorized use.
Lucent Technologies Fraud Intervention
If yoususpect you are being victimizedby toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud
Intervention Hotline at1 800 643-2353.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in
which case the user will be required to correct the interference at his own expense.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A
préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Trademarks
MERLIN LEGEND, MERLIN, MERLIN MAIL, MLX-10, MLX-10D, MLX-10DP, MLX-28D, and MLX-20L are registered trademarks and MLX-16DP
is a trademark of Lucent Technologies in the U.S. and other countries.
Ordering Information
Call: Lucent Technologies Publications Center
Voice 1 800 457-1235 International Voice 317 361-5353
Fax [phone] International Fax [phone]
Write: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Order: Document No. 555-600-100, Issue 1, November 1996, Comcode 107734709
Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at
1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system.
Consultation charges may apply. Outside the continental U.S., contact your local Lucent Technologies authorized representative.
Heritage Statement
Lucent Technologies — formed as a result of AT&T’s planned restructuring — designs, builds, and delivers a wide range of public and private
networks, communication systems and software, consumer and business telephone systems, and microelectronics components. The world-
renowned Bell Laboratories is the research and development arm for the company.
Disclaimer
Intellectual property related to this product and registered to AT&T Corporation has been transferred to Lucent Technologies, Inc.
Any references within this text to American Telephone and Telegraph Corporation or AT&T should be interpreted as references to Lucent
Technologies, Incorporated. The exception is cross-references to books published prior to December 31, 1996, which retain their original AT&T
titles.

!WARNING:
This book is intended for trained technicians only.
ONLY an authorized Lucent Technologies technician or authorized dealer shall
install, set hardware options, or repair this product.
DO NOT attempt to install or remove this product.
DO NOT open the cover of the MERLIN LEGEND MAIL module.

Contents
i
1Introduction 1-1
Overview of the MERLIN LEGEND MAIL System 1-1
Using This Guide 1-9
Related Documents 1-11
2Installing the MERLIN LEGEND MAIL
System 2-1
Overview 2-1
Prepare for Installation 2-1
Installation 2-3
3Upgrading the MERLIN LEGEND MAIL
System 3-1
Overview 3-1
Installing a Voice-Port Card 3-2
Replacing the Disk Drive 3-4
Replacing a Two-Port or Four-Port Voice-Port
Card 3-6
Replacing a MERLIN LEGEND MAIL Module 3-7
Replacing an existing MERLIN MAIL VMS with a
MERLIN LEGEND MAIL Module 3-9
4Acceptance Tests and Troubleshooting 4-1
Overview 4-1
Performing Acceptance Tests 4-2
Troubleshooting 4-3
AOrdering Codes A-1
Overview A-1
Ordering Codes A-1

Contents
ii
BBusying Out/Restoring the Module B-1
Overview B-1
Busying Out the Module B-1
Restoring the Module B-3
CInstalling/Removing the Module C-1
Overview C-1
Installing the Module C-2
Removing the Module C-2
DUsing the Serial Number Utility D-1
Overview D-1
Re-Serializing the Disk Drive D-2
EResetting the System E-1
Overview E-1
Resetting the MERLIN LEGEND MAIL Module E-1
Resetting the Remote Maintenance Device E-2
FChanging the Far-End Disconnect Setting
and Adding a 3 db Boost F-1
Overview F-1
Changing the Far-End Disconnect Setting F-1
Adding a 3 db Boost F-4
IN Index IN-1

Figures
iii
1Introduction 1-1
1-1. MERLIN LEGEND MAIL Module with a Four-Port
Expansion Voice-Port Card 1-3
1-2. Two-Port Voice-Port Expansion Card 1-5
1-3. Four-Port Voice-Port Expansion Card 1-6
3Upgrading the MERLIN LEGEND MAIL
System 3-1
3-1. Sliding Voice-Port Card into Module 3-3
3-2. Removing Disk Drive Assembly 3-4
3-3. Disk Drive Assembly 3-5
FChanging the Far-End Disconnect Setting
and Adding a 3 db Boost F-1
F-1. Removing Disk Drive Assembly F-2
F-2. Location of Switches for Far-End Disconnect
and 3 db Boost F-3

Introduction 1
1-1
Overview of the MERLIN LEGEND
MAIL System
The MERLIN LEGEND® MAIL Voice Messaging System provides the same
features and functionality as the MERLIN MAIL® Voice Messaging System
Release 3.0. However, itsintegrateddesign houses both the station port and the
voice mail functionality in a single module that plugs into the MERLIN LEGEND
backplane.
This new module replaces the hardware previously required to provide the same
voice messaging service: an 012 module, separate MERLIN MAIL R3 system,
and remote maintenance device. Figure 1-1 shows the MERLIN LEGEND MAIL
module with a four-port expansion voice-port card.
System Compatibility
The MERLIN LEGEND MAIL system is compatible with all domestic and
international releases of the MERLIN LEGEND Communications System. The
MERLIN LEGEND MAIL system is not compatible with MERLIN II systems.
NOTE:
The MERLIN LEGEND system must have a 391A3 or newer power supply
module.
System Capacities
The MERLIN LEGEND MAIL system can provide two-port, four-port, or six-port
voice mail service with a message storage capacity of 21 hours. Two ports are
built into the base module of the MERLIN LEGEND MAIL system module.

Introduction
1-2
Figure 1-1. MERLIN LEGEND MAIL Module with a Four-Port Expansion
Voice-Port Card
007 MLM 6 Internal Voice Mail Ports 1 Internal Modem Port (5 Unused Ports)
RMD
Reset
VM1
VM2
VM
Reset
C
O
M
M
VM3
VM4
VM5
VM6
Status
RMD
Reset
VM1
VM2
VM
Reset
C
O
M
M
VM3
VM4
VM5
VM6
RMD Reset Button
LEDs for Port 1
LEDs for Port 2
System Reset Button
9-Pin Serial Port
(Female)
4-Port Expansion
Voice-Port Card
LEDs for Port 3
LEDs for Port 4
LEDs for Port 5
LEDs for Port 6
System
Status LED

Introduction
1-3
System Components
The MERLIN LEGEND MAIL system consists of one module that resembles a
MERLIN LEGEND system 012 module with no modular jacks and resides in the
MERLIN LEGEND system carrier. The MERLIN LEGEND MAIL system module
consists of three subassemblies and their components:
a base module (which provides two touch-tone receivers and a 1200-baud
remote maintenance device)
Similar to an 012 module, the MERLIN LEGEND MAIL module is
equipped with two touch tone receivers (TTRs) that are available as
MERLIN LEGEND system resources.
The internal remote maintenance device (RMD) is used for answering
inbound remote maintenance calls. It is connected to port 7 of the
MERLIN LEGEND MAIL module and to the COM serial port of the voice
mail central processing unit. The default settings for the RMD are Auto
Answer ON, 1200 baud, 8 data bits, 1 stop bit, and no parity.
The base module also contains the following components:
 a nine-pin serial port that enables you to connect a PC to the MERLIN
LEGEND MAIL module
The COM port can be accessed from the front edge of the MERLIN
LEGEND MAIL module with a DCE DB-9 connector. When a nine-pin
straight-through cable is attached to the DB-9 connector, the module
automatically switches the COM port from the modem to the DB-9
connector.
 LEDs
The green LED on the bottom of the module is the system status LED.
It is ON when the MERLIN LEGEND MAIL system is operating
properly. It blinks when there is a problem with the MERLIN LEGEND
MAIL system (for example, a problem with the disk drive on which the
system software resides). Additional LEDs associated with the voice
mail ports are explained in the following sections describing the two-
port, four-port, and six-port systems.
 two reset buttons
There are two reset buttons on the MERLIN LEGEND MAIL module
(see Figure 1-1). One button controls the system, and the other
controls the modem. The VM Reset button (System Reset button)
causes the voice mail system to reboot and reinitialize the voice mail
functions. It has no effect on the modem. Conversely, the RMD Reset
button causes only the modem to reset. You can use a straightened
paper clip or other similar pointed instrument to press the reset button.
a detachable disk drive that stores all of the voice mail messages for the
MERLIN LEGEND MAIL system
an optional expansion voice-port card

Introduction
1-4
Description of the Two-Port MERLIN LEGEND
MAIL System
The two-port MERLIN LEGEND MAIL system includes the base module, hard
disk, which provides 21 hours of message storage, and two voice ports.
Port Assignments
The ports on the two-port MERLIN LEGEND MAIL system are assigned as
follows:
port 1 - voice mail
port 2 - voice mail
port 7 - remote maintenance device
Ports 8 through 12 are not installed, and ports 3, 4, 5, and 6 are not equipped.
NOTE:
The ports on a MERLIN LEGEND MAIL module are numbered from top to
bottom (that is, port 1 is the top-most port on the module).
LED Meanings
Table 1-1 summarizes the meaning of the five LEDs on the
two-port base unit.
NOTE:
The green LED on the bottom of the module is the system status LED. It is
ON when the MERLIN LEGEND MAIL system is operating properly.
The additional two pairs of GREEN-RED LEDs (labeled VM1 and VM2) are the
same as those for MERLIN MAIL.
Table 1-1. MERLIN LEGEND MAIL LED Meanings
Red LED Green LED Meaning
OFF ON On-hook; waiting for a call
ON OFF Off hook; speaking or recording
ON ON/BLINK
(momentarily) Off hook; receiving touch tone
OFF OFF Fault condition
ON ON Fault condition or maintenance mode

Introduction
1-5
Description of the Four-Port MERLIN LEGEND
MAIL System
The four-port MERLIN LEGEND MAIL system includes the base module, hard
disk, which provides 21 hours of message storage, and four voice ports. The
two-port voice-port card required for this system is shown in Figure 1-2.
Figure 1-2. Two-Port Voice-Port Expansion Card
Port Assignments
The ports on the four-port MERLIN LEGEND MAIL system are assigned as
follows:
port 1 - voice mail
port 2 - voice mail
port 3 - voice mail
port 4 - voice mail
port 7 - remote maintenance device
Ports 8 through 12 are not installed, and ports 5 and 6 are not equipped.
NOTE:
The ports on a MERLIN LEGEND MAIL module are numbered from top to
bottom (that is, port 1 is the top-most port on the module).
LED Meanings
On the four-port MERLIN LEGEND MAIL system, the two-port voice-port card
has two pairs of LEDs (labeled VM3 and VM4). The meaning of these LEDs is
the same as for the LEDs labeled VM1 and VM2. (See Table 1-1.)
VM3
VM4

Introduction
1-6
Description of the Six-Port MERLIN LEGEND
MAIL System
The six-port MERLIN LEGEND MAIL system includes the base module, hard
disk, which provides 21 hours of message storage, and voice ports. The four-
port expansion voice-port card required for this system is shown in Figure 1-3.
Figure 1-3. Four-Port Voice-Port Expansion Card
Port Assignments
The ports on the six-port MERLIN LEGEND MAIL system are assigned as
follows:
port 1 - voice mail
port 2 - voice mail
port 3 - voice mail
port 4 - voice mail
port 5 - voice mail
port 6 - voice mail
port 7 - remote maintenance device
Ports 8 through 12 are not installed.
NOTE:
The ports on a MERLIN LEGEND MAIL module are numbered from top to
bottom (that is, port 1 is the top-most port on the module).
VM3
VM4
VM5
VM6

Introduction
1-7
LED Meanings
On the six-port MERLIN LEGEND MAIL system, the four-port expansion voice-
port card has four pairs of LEDs (labeled VM3, VM4, VM5, and VM6). The
meaning of these LEDs is the same as for the LEDs labeled VM1 and VM2. (See
Table 1-1.)
The MERLIN LEGEND MAIL System
Advantages
The new integrated design of the MERLIN LEGEND MAIL system offers several
advantages. For example, it
eliminates the need to cable two, four, or six voice mail ports as well as
the remote maintenance device, which are now hard-coded within the
module;
simplifies remote maintenance because the station number associated
with the remote maintenance device can be deduced by examining
MERLIN LEGEND translations;
eliminates the need to provide surge/lightning protection for the voice
mail system;
eliminates the need to wall-mount the voice mail system and/or the
remote maintenance device.

Introduction
1-8
MERLIN LEGEND MAIL System Specifications
Before installing the MERLIN LEGEND MAIL module, be sure that your
installation site meets the environmental requirements provided in Table 1-2.
Table 1-2. MERLIN LEGEND MAIL System Specifications
Condition Requirement
Relative Humidity < 90%
Temperature Range 40°F to 104°F (4°C to 40°C)
Air Quality Dust-free area (preferably in an office
environment)
Environment No exposure to any liquids (avoid
areas near drinking fountains, coffee
makers, and so on)
Dimensions 20-5/8" high x 1-1/4" wide x 8-1/2"
deep
Voltage 115 or 230 VAC
In the United States and Canada, a
391A3 or newer power supply module
is required.
In countries other than the United
States and Canada, a 391B2 or newer
power supply module is required.
Weight 4.1 lbs.
Maximum Number of Ports 6

Introduction
1-9
Using This Guide
This guide provides the installation, upgrade, troubleshooting, and ordering
information for the MERLIN LEGEND MAIL system. The information in this
guide replaces the existing installation, upgrade, and ordering information in
Chapter 2, Chapter 7, and Appendix G of theMERLIN MAIL® Voice Messaging
System Release 3 Planning, Installation, and Use (AT&T 585-320-142). This
guide also includes acceptance test procedures that supplement those provided
in the MERLIN MAIL® Voice Messaging System Release 3 Planning, Installation,
and Use. Be sure to use this guide with your MERLIN MAIL Voice Messaging
System Release 3 documentation.
NOTE:
This guide is intended only for qualified technicians.This guide is not
intended for customers.
This guide consists of the following chapters:
Chapter 1: Introduction
This chapter provides an overview of the MERLIN LEGEND MAIL
system.
Chapter 2: Installing the MERLIN LEGEND MAIL System
This chapter describes how to install the MERLIN LEGEND MAIL module.
This chapter replaces the information in Chapter 2 of theMERLIN MAIL®
Voice Messaging System Release 3 Planning, Installation, and Use
(AT&T 585-320-142).
Chapter 3: Upgrading the MERLIN LEGEND MAIL System
This chapter describes how to upgrade the number of voice mail ports. It
includes instructions for installing the expansion module and for replacing
the hard disk in the MERLIN LEGEND MAIL module, the module itself,
and any defective expansion modules. This chapter replaces the
information in Chapter 7 of theMERLIN MAIL® Voice Messaging System
Release 3 Planning, Installation, and Use
(AT&T 585-320-142).
Chapter 4: Performing Acceptance Tests and Troubleshooting
This chapter describes how to perform acceptance tests to verify proper
operation of the RMD, disk drive, and voice ports. These tests are
intended only to supplement the instructions for performing acceptance
tests detailed in Chapter 6 of theMERLIN MAIL® Voice Messaging
System Release 3 Planning, Installation, and Use (AT&T 585-320-142).
You should perform those tests to verify proper operation of each
applicable service, including voice mail, automated attendant, and call
answer service.

Introduction
1-10
Appendix A: Ordering Information
This appendix provides the ordering codes for the MERLIN LEGEND
MAIL system. This appendix replaces the information in Appendix G of
the MERLIN MAIL® Voice Messaging System Release 3 Planning,
Installation, and Use (AT&T 585-320-142).
Appendix B: Busying Out/Restoring the Module
This appendix provides the step-by-step instructions for busying out and
restoring the MERLIN LEGEND MAIL module. These instructions are
cross-referenced in the installation procedures provided in Chapter 2 of
this guide.
Appendix C: Installing/Removing the Module
This appendix provides the step-by-step instructions for installing and
removing the MERLIN LEGEND MAIL module. These instructions are
cross-referenced throughout upgrade procedures provided in Chapter 3 of
this guide.
Appendix D: Using the Serial Number Utility
This appendix provides the step-by-step instructions for re-serializing the
disk drive. These instructions are cross-referenced in the upgrade
procedures provided in Chapter 3 of this guide.
Appendix E: Resetting the System
This appendix provides the step-by-step instructions for resetting the
MERLIN LEGEND MAIL module and RMD. These instructions are cross-
referenced throughout the upgrade procedures provided in Chapter 3 of
this guide.
Appendix F: Changing the Far-End Disconnect Setting and Adding a
3 db Boost
This appendix provides the step-by-step instructions for changing the far-
end disconnect setting and adding a 3 db boost.
NOTE:
These settings should not have to be modified. These settings may
only need to be changed if the system is operating in countries
other than the United States and Canada.

Introduction
1-11
Related Documents
The documents listed below are MERLIN MAIL Voice Messaging System
documents or part of the MERLIN LEGEND Communications System
documentation set. These documents can be ordered from the Lucent
Technologies Publications Center by calling 1-800-457-1235.
Table 1-3. MERLIN MAIL Voice Messaging System Release 3 and MERLIN
LEGEND Communications System Release 3.1 and Release 4.1
Documentation Set
Document No. Title
MERLIN MAIL Voice Messaging System
Release 3
AT&T 585-320-744 User's Guide—English (North American)
AT&T 585-320-744FRCA User's Guide—French (Canadian)
AT&T 585-320-744ES User's Guide—Spanish (Latin American)
AT&T 585-320-142 Planning, Installation, and Use
AT&T 585-320-544 Planning Forms
555-600-100 Installation and Upgrade
Toll Fraud Security
AT&T 555-025-600 GBCS Products Security Handbook
MERLIN LEGEND Communications System
Release 3.1 and Release 4.0 System
Documents
AT&T 555-640-118 System Manager's Guide
AT&T 555-640-110 Feature Reference
AT&T 555-640-116 Pocket Reference
AT&T 555-640-111 System Programming
AT&T 555-640-112 System Planning
AT&T 555-640-113 System Planning Forms
AT&T 555-640-105 Data and Video Reference
MERLIN LEGEND Communications System
Release 3.1 and Release 4.0 Telephone User
Support
AT&T 555-640-122 MLX-10D®, MLX-10DP™, MLX-16DP™, MLX-
28D®, and MLX-20L® Display Telephones User's
Guide
AT&T 555-640-150 MLX-10D Display Telephone Tray Cards (5 cards)
AT&T 555-640-152 MLX-28D and MLX-20L Telephone Tray Cards
(5 cards)
AT&T 555-640-124 MLX Non-Display Telephones User's Guide
AT&T 555-640-151 MLX-10® Non-Display Telephone Tray Cards
(6 cards)
AT&T 555-640-120 Analog Multiline Telephone User's Guide
AT&T 555-640-126 Single-Line Telephone User's Guide
AT&T 555-640-138 MDC 9000 and MDW 9000 Telephones User's
Guide
MERLIN LEGEND Communications System

Introduction
1-12
Release 3.1 and Release 4.0 Operator Support
AT&T 555-640-134 MLX Direct-Line Console Operator's Guide
AT&T 555-640-132 Analog Direct-Line Console Operator's Guide
AT&T 555-640-136 MLX Queued Call Console Operator's Guide
MERLIN LEGEND Communications System
Release 3.1 and Release 4.0 Miscellaneous
User Support
AT&T 555-640-130 Calling Group Supervisor's Guide
MERLIN LEGEND Communications System
Release 3.1 and Release 4.0 Documentation for
Qualified Technicians
AT&T 555-640-140 Installation, Programming, & Maintenance (IP&M)
Binder

Installing the MERLIN
LEGEND MAIL System 2
2-1
Overview
This chapter describes how to install a new MERLIN LEGEND MAIL module.
!WARNING:
The procedures in this chapter are intended for qualified technicians only.
Prepare for Installation
Before you begin, verify that you have:
the required MERLIN LEGEND MAIL system components
(see "System Components" in Chapter 1)
an installation site that meets the environmental requirements for
MERLIN LEGEND MAIL (see "MERLIN LEGEND MAIL System
Specifications" in Chapter 1)
the MERLIN LEGEND Communications system equipment required,
including
 a domestic release of the MERLIN LEGEND Communications System
that is functioning properly and has a 391A3 or newer power supply
module
 one available slot in the MERLIN LEGEND system carrier

Installing the MERLIN LEGEND MAIL System
2-2
The MERLIN LEGEND system treats the MERLIN LEGEND MAIL module like
an 012 module. When installed, the module has a default of 12 extension
numbers that are based on the carrier slot in which the module is located.
Though the MERLIN LEGEND MAIL module provides 12 ports, only ports 1
through 7 are used by the MERLIN MAIL system. See Chapter 1 for a
description of the port assignments.
NOTE:
None of the ports on the MERLIN LEGEND MAIL module can be used as
standard telephone extensions (that is, you cannot plug a telephone
station into any of these ports).