AT&T Alcatel-Lucent 9363 Metro Cell User manual

AT&T MetroCell Installation Guide
For the following MetroCell model:
Alcatel-Lucent 9363 Metro Cell - Indoor (v2 1900/850 MHz)
Contents
Before you begin
What’s In the Kit 2
Getting to Know AT&T MetroCell 2
Installation
LAN Configuration Requirements 3
Serial Number 3
Site-Specific Hardware 3
Placement Guidelines 3
Device Assembly 4
Step 1: Mount AT&T MetroCell 4
Step 2: Connect AT&T MetroCell 4
Step 3: Device Cover 5
Radio Frequency (RF) Safety Compliance 5
Station Authorization 5
Activation 5
The AT&T MetroCell Website: att.com/metrocell
Activating Your New AT&T MetroCell 6
Appendix
A. Local Transport Requirements 8
B. Bandwidth Guidelines 9
C. Installing Multiple MetroCells 9
D. Troubleshooting Guide 10
E. Radio Frequency (RF) Safety Compliance 12
F. Station Authorization 12
AT&T MetroCell Installation Guide • February 2016 1

Before you begin
The time required to install your AT&T MetroCell device
varies with local circumstances; allow 1-2 hours for a
simple installation. Once the device is installed and system
activation is initiated via the MetroCell website, it will take
up to another 2 hours for your MetroCell to be ready for use.
To install AT&T MetroCell, you will need:
• A central point where you can attach the access point to
an interior wall or column. This location should be:
- Within 25 feet of an exterior window, glass wall or
door (to receive GPS signals) , and preferably no
closer than 15 feet in order to minimize propagation
of the signal into areas served by the public network.
A 70-foot extension is available - ask your AT&T
representative to order one for you if needed.
- At least 2 feet away from metal obstructions,
microwave ovens, cordless phones, fans, motors, and
fluorescent lighting in order to avoid interference
with the radio signal.
- At least 1 foot away from any work station or place
where people may gather in order to avoid excessive
exposure to radio frequency emissions.
- A substantial distance from any other small cell
(MetroCell, MicroCell, or repeater) to avoid radio
wave interference – see Appendix C.
• An available Ethernet port on a router or switch with
sufficient available bandwidth to support the traffic
that will be carried over the AT&T MetroCell
(see Appendix B for bandwidth guidelines).
• An AT&T Premier user ID and password.
If you do not already have a Premier username and
password, please go to the following website for
information on how to obtain these credentials:
https://www.wireless.att.com/businesscenter/
premier/get-started-premier.jsp
• Some basic tools and hardware (drill, hammer, screw
driver, screws, wall anchors, cable fasteners)
What’s in the kit
Examine the contents of your MetroCell kit. If you notice
any damage, immediately notify the carrier that delivered
the unit and contact your AT&T representative.
The components you should receive are the following:
• Box 1: AT&T MetroCell access point, 10’ Ethernet cable,
external GPS antenna with 25 feet of cable
• Box 2: Two omni-directional (“stick”) antennas
• Box 3: Power over Ethernet Plus (PoE+) injector kit,
including power cord and user guide
• Box 4: 150’ Ethernet cable (shielded Cat5e)
• Box 5: Cosmetic cover with bracket
Note that the typical installation described in these instructons
does not require several other components packed in Box 1: the
48V AC/DC power adaptor, power cord, cable cover and cable
cover bracket, mounting bracket with bolts. Packaging may not be
exactly as described. Also note that a 70-foot extension for the GPS
cable can be obtained through your AT&T representative.
Figure 1 - MetroCell Components
Getting to know AT&T MetroCell
The AT&T MetroCell is an Alcatel-Lucent 9363 Metro Cell
– Indoor. Here’s what the device looks like, with names of
parts & features you may need to know:
Figure 2 - MetroCell
AT&T MetroCell Installation Guide • February 2016

Installation
LAN configuration requirements
To activate your AT&T MetroCell, it must be able to
communicate with a dynamic Internet address in the AT&T
Mobility network. If you’re connecting the MetroCell to
a router that has a simple configuration and hasn’t been
customized, you likely won’t have to make changes to your
router settings.
• If you have customized your router configuration or are
using a firewall, please consult the LAN configuration
requirements in Appendix A, as well as documentation from
your router manufacturer and/or Internet Service Provider.
Make sure that there is an available Ethernet port on
a router or Ethernet switch with sufficient available
bandwidth to support the traffic that will be carried over the
MetroCell. See Appendix B for bandwidth guidelines.
Serial number
Record the 10 or 11 digit serial number before mounting the
MetroCell. You will need this identifier during Activation.
It can be found on the MetroCell label on the front of the
device (you may have to remove the cosmetic cover which
snaps over the body of the MetroCell), and also on the
shipping label.
Figure 3 - Serial Number on Device Label
Site-specific hardware
All site-specific installation materials such as screws and
wall anchors are the responsibility of the installer and are
not included in the MetroCell packaging.
Placement guidelines
The AT&T MetroCell is intended for indoor use only.
The following are guidelines for placement
of the MetroCell:
• Install the MetroCell in a central location, relative to
the desired coverage area.
• The MetroCell should be installed on an interior wall
or column near the ceiling.
Figure 4 – MetroCell - Indoor Installation Example
• Do not install the MetroCell close to metal obstructions
such as heating and air-conditioning ducts, large roof or
ceiling trusses, and major power cables.
• Walls between the MetroCell and users will reduce signal
strength. Solid metal or metal mesh can block a radio
signal entirely. Signals can typically penetrate one or two
solid concrete walls, three or four cinder block walls, five
or six drywall or wood walls.
• Avoid installing the MetroCell within a few feet of
microwave ovens, cordless phones, fans, motors, and
fluorescent lighting.
• The MetroCell should not be mounted where any person
will spend more than a minute within a 12-inch radius of
the device when it is active. See Appendix E for additional
details.
• Locate the device in a spot which will permit the GPS
Antenna to reach an exterior window, glass wall or door
to receive GPS signals. If the device is unable to receive
a GPS signal, it will not be able to complete activation. If
multiple MetroCells (maximum of 3) are to be installed
at the same address and are provisioned in a single
“Group”, only one of them needs to have its GPS antenna
reach a window, depending on placement and building
construction. The GPS antenna cable included in the kit is
25 feet long. A 70-foot extension is available if needed -
ask your AT&T representative.
• The MetroCell kit includes 150 ft. of shielded Cat5e
Ethernet cable. Select a location for the MetroCell that
is within 150 ft. of the router or switch port to which it will
be connected. If necessary, the MetroCell can be as far
away from the router or switch as 300 ft. If a cable longer
than 150 ft. is required, customer must provide this cable,
which must be shielded Cat 5e with metallic “boots”. In
the case of installations performed by AT&T, AT&T will
provide the longer cable.
• The MetroCell being installed should be 50 to 100 feet
away from any other MetroCell or MicroCell in the same
building. See Appendix C for additional information on
installing multiple MetroCells.
The following is a schematic showing the connections
required between the key components:
AT&T MetroCell Installation Guide • February 2016 3

Figure 5 – PoE+ Connectivity Diagram
Ethernet
To internet
Customer
router or switch PoE+ Injector MetroCell
Ethernet
To 110V
AC power
To ground
(optional)
Cat5e shielded
Ethernet with
metallic “boots”
(150 feet)
Device assembly
Unpack the body of the MetroCell.
Findthe2“stick”antennasandscrewthemintotheconnection
points shown in Figure 2.
Locate the metal bracket packed with the cosmetic cover and
attach it to the back of the MetroCell, using the 4 provided
screws.
Step 1: Mount AT&T MetroCell
Wall mount installation
To mount the device onto a wall, perform the following steps.
1. Select a location where the MetroCell can be mounted in a
vertical position.
2. Each of the four corners of the MetroCell has a hole for
securing it to the wall. Hold the MetroCell on the wall where
it is to be installed and use a pencil to mark the position of
each of the holes.
3. For each marking, drill a hole in the wall with the
appropriatelysizeddrillbit. Insertananchorintoeachdrilled
hole. Use an anchorthat is appropriate for the wallmaterial.
These must be provided by the installer.
4. Align the bolt holes on the MetroCell with the drilled bolt
holeswithanchorsanddrivethe screwsorbolts throughthe
bolt holes on the MetroCell and into the anchors.
Figure 6 - MetroCell Bolt Holes
Step 2: Connect AT&T MetroCell
Power supply
The MetroCell must be powered either by the provided
Power over Ethernet Plus (PoE+) injector or by the provided
48V AC/DC power adaptor. Do NOT use both at the same
time, and do NOT use Power over Ethernet from a router or
switch. In most cases, the PoE+ injector is recommended,
since it requires that only one cable be run to the MetroCell.
If the PoE+ Injector is used, the cable connecting the PoE+
injector to the MetroCell must be shielded Cat5e, and the
connectors at both ends must have metallic “boots”. The
MetroCell kit includes a 150’ length of this cable.
PoE+ injector use and mounting
1. PoE+ Injectors should be mounted in data equipment
locations and must not be mounted above the ceiling or
near the MetroCell.
2. The PoE+ Injector should be secured to an equipment
rack (if available, customer-provided) or other secure
fixture. If a ground connection is available near the
PoE+ Injector, use the short (~6 inch) wire attached to
the Injector or a longer wire provided by the installer to
ground the Injector. If not available, the ground in the
Injector power cord is adequate.
Figure 7 - Mounted PoE+ Injector
Connect the Ethernet cables
To attach the Ethernet cables, perform the following steps.
1. Route the supplied 10 foot Ethernet cable from the
router or switch to the PoE Injector and plug it into the
“Data In” jack.
2. Route the supplied 150 foot Ethernet cable from the
MetroCell to the PoE+ Injector, and plug it into the “Data
& Power Out” jack on the PoE+ Injector or router/switch
(if the Injector is not being used).
3. Plug the other end of the long Ethernet cable into
Ethernet Port #1 on the MetroCell.
4. Secure the long Ethernet cable to the wall.
4 AT&T MetroCell Installation Guide • February 2016

Figure 8 - Ethernet cable connection point
GPS antenna cable connection
The MetroCell has GPS capability for localization of the unit,
which is required to comply with FCC Enhanced 911 (E911)
regulations.
1. Connect the GPS antenna cable to the MetroCell. A
70-foot extension is available if needed - ask your AT&T
representative. Do not use your own cable or more than
one extension.
2. Route the GPS antenna to (or as close as possible to) the
nearest exterior window, glass wall or door for satellite
access and secure the end in place to a horizontal
surface. Secure the cable along its length.
Note: If the MetroCell is unable to pick up a GPS signal, the
device will be unable to complete activation.
Figure 9 – GPS antenna connection
Grounding
1. Each MetroCell must be grounded via shielded CAT5e
cable with associated metallic boots back to the
associated PoE+ Injector, switch, or router.
2. The PoE+ Injector, router, or switch must be grounded as
appropriate for the particular piece of equipment.
3. The installer is responsible to ensure that adequate
grounding is provided.
Power Up
Finally, power up the MetroCell by connecting the PoE
Injector power cord to the PoE Injector and plugging it into
a 110V outlet. Make sure the On/Off Button (see Figure 2) is
On. When On, the Power LED will be lit.
Step 3: Device Cover
Cosmetic Cover Attachment (Optional)
If the optional MetroCell cosmetic cover is to be fitted to
the MetroCell:
• Clip the cosmetic cover into the attachment point on the
top of the MetroCell unit and secure in place using the two
retention screws at the bottom of the cover.
Note that when the cover is on, you will be unable to view
the LED lights or the serial number, so it is advisable to
attach the cover after activation.
Figure 10 - Cosmetic cover
Radio frequency (RF) safety compliance
The Terms and Conditions agreed to by every customer
purchasing a MetroCell from AT&T require that the
customer respond to inquiries about the MetroCell from
employees and members of the general public who
might come into proximity with the MetroCell antennas.
Information to assist the customer in responding to
inquiries is provided in Appendix E and must be followed
prior to operating the MetroCell. FCC rules require that this
information be maintained with the MetroCell and made
available when requested.
Station authorization
The MetroCell radio is permitted by the FCC to operate
on spectrum licensed to AT&T. In accordance with FCC
rules, AT&T requires the customer to maintain the notice
provided in Appendix F with or near the MetroCell and to
present it when requested.
Activation
Your MetroCell is now ready for activation. This is done
through the MetroCell website, described in the next
section.
AT&T MetroCell Installation Guide • February 2016 5

The AT&T MetroCell website:
att.com/metrocell
The MetroCell customer website provides access to a
wealth of information about the MetroCell, as well as to the
management functions you can perform.
Contents and use of the website are described in greater
detail in the full AT&T MetroCell User Guide, which is
available at att.com/metrocell.
Premier username & password
If you do not already have an AT&T Premier username
and password, please go to the following website for
information on how to obtain these credentials:
https://www.wireless.att.com/businesscenter/premier/
get-started-premier.jsp
The individual designated in Premier as the Company
Administrator, sometimes referred to as the Telecom
Manager or TCM, will by default have access to all functions
in the MetroCell website. A second tier of Premier users,
called BAN (Billing Account Number) Administrators, will
by default have access to all MetroCell functions but can be
restricted by the TCM Admin. See the MetroCell User Guide
for more information.
Each MetroCell is associated with a BAN. A BAN Admin will
be able to manage any MetroCells associated with the BAN;
a TCM may be able to manage MetroCells associated with
multiple BANs.
Note that while you will need a Premier username and
password to access the Manage My MetroCell portion of
the MetroCell website, you will not need to enter the main
Premier website to do so.
Activating your new AT&T MetroCell
First, make sure you have all of the following information,
which will be required in order to activate your MetroCell:
• The customer administrator’s AT&T Premier login ID and
password.
• The serial number of the MetroCell you are activating
(found on the device label or shipping label).
Figure 11 - Serial Number on Device Label
• The street address at which the MetroCell is installed.
• A “nickname” which you want to assign to the MetroCell to
make it easier to identify.
• The location of the MetroCell in the building, which will be
sent to emergency responders in the event of a 911 call
(e.g., Room 3-456, 2nd floor telephone closet).
• The name, email address, and phone number of an
individual who will serve as a technical contact when AT&T
needs to communicate with the customer about the
MetroCell.
• The name of the Internet Service Provider which will
provide internet access for the MetroCell. This may be
helpful in resolving problems that may arise.
From the website Product page (att.com/metrocell),
select Manage My MetroCell.
The resulting page (after logging in) provides a listing of the
MetroCells that the particular user is authorized to manage,
with associated status identified. The MetroCell you have
just installed should be listed with a status of “Inactive.”
Click on “Device 1” to go to the Activation page.
Enter all of the requested information and click the
Submit button.
Providing an accurate address for the building where
the MetroCell is located is critical for ensuring 911
emergency first responders (fire, police, and medical)
are dispatched to the correct location. The address you
provide is used in two important ways: (1) for routing 911
calls from your MetroCell to the appropriate 911 dispatch
center; and (2) ensuring 911 emergency first responders
are dispatched to the building where the MetroCell
has been installed. Failure to provide the correct and
complete address may delay or prevent first responders
from arriving at the location of the emergency. If you
are activating multiple MetroCells located in different
buildings (e.g., an office park or campus), you must
provide the correct building identifier for each MetroCell
location; otherwise, emergency first responders may
go to the wrong building. Additionally, providing
one address for an entire office park may delay the
emergency service response.
The MetroCell will initialize, establish IP connectivity,
update its software, reboot, and configure itself. This
process can take up to 2 hours to complete.
When the device is ready for use, the Power and System
LED indicators (see Figure 2) will all be on and steady.
If any problems occur during the activation process,
refer to the Troubleshooting Guide in Appendix D to this
Installation Guide or to the Help or Troubleshooting link on
most MetroCell website pages.
When activation is complete, you will receive an email
message and, if you are at the Activation Progress page, on
screen as well, confirming your successful activation. The
email will be sent to the Technical Contact email address
entered in the activation process.
6 AT&T MetroCell Installation Guide • February 2016

After activation, you should perform the following checks
to ensure that your MetroCell is operating properly:
1. Check that AT&T handsets within range of the MetroCell
display more “bars” of signal strength than they did
before the MetroCell was activated.
2. Make at least one test call and test at least one data
application.
3. Place a test call when within range of the MetroCell and
walk outside the building, at least several hundred feet
away from the MetroCell. Note whether the call remains
connected as you get farther away from the MetroCell.
(This is to test “hand-out” to the public macro network.
Omit this test if there is no coverage from the public
network in the area.)
Please Note: MetroCell customers are provided with
Premium edition at no additional charge. With premium
edition you will be able to operate your MetroCell in
“Closed” mode, which means the MetroCell will be
accessible only to users of those AT&T cellular phone
numbers that you specify.
When checking for signal strength and placing test calls,
please be sure either that the MetroCell is in “Open” mode
or that the phone you are using to check performance is on
the approved user list if the MetroCell is in “Closed” mode.
See the full MetroCell User Guide (available at att.com/
metrocell) for additional information.
AT&T MetroCell Installation Guide • February 2016 7

Appendix A: Local transport
requirements
Confirm the following router/switch settings prior to
activating your AT&T MetroCell:
• DHCP is ON
• MTU size is set to 1492
• MAC address filtering is either turned off or allows the
MAC address of the MetroCell
•IPSec Pass-Through is Enabled
• Block Fragmented Packets is Disabled
If using multiple routers, the MetroCell must be connected
to the first router connected to the broadband modem.
If the MetroCell is connected to a router that is connected
to a modem and both the router and the modem have NAT
(Network Address Translation) enabled, disable NAT either
in the router or the modem.
TCP/UDP Ports
All ports listed need to be Open for inbound and outbound
connections:
− UDP Ports 123, 500, 4500, 33434, 33435, 33436
− TCP Ports 443, 7004, 7014
IP Address Pass-Through
If the local network has a firewall with specific IP addresses
allowed to pass through, the following addresses must be
allowed to pass:
Port IP Addresses
TCP 443, 7004, 7014: 166.147.105.25
UDP 123: 12.230.208.133
12.230.209.5
12.230.208.48
12.230.209.133
UDP 500, 4500, 33434,
33435, 33436:
12.230.209.81
12.230.209.161
12.230.209.225
12.230.209.17
12.230.208.25
12.230.208.81
12.230.208.209
12.230.208.145
In addition, no traffic to or from the following URLs should
be blocked:
fileserver.metro.wireless.att.com
hnm.metro.wireless.att.com
initial-ipsecrouter.metro.wireless.att.com
Appendix B: Bandwidth guidelines
Customer is responsible for providing connectivity to
the Internet.
The required bandwidth will depend on the number of
simultaneous users you want to be able to support and
whether data-intensive applications are being used.
The maximum total traffic that can be carried by a
MetroCell across all simultaneous users, based on its radio
interface, is:
• 5.6 Mbit/sec. from handsets to the MetroCell (uplink)
• 21 Mbits/sec. from the MetroCell to handsets (downlink)
Each simultaneous voice call requires 37 Kbit/sec. of
bandwidth on the Internet access connection.
A full complement of 32 simultaneous voice calls would
require 1.2 Mbit/sec.
If some of these user sessions are high-volume data
sessions instead of voice calls, the required bandwidth
can be much higher. For example, watching a streaming
video can peak above 1.5 Mbit/sec. for a single user. Data
sessions tend to be “bursty,” with fluctuating demands for
bandwidth.
When voice and data sessions are competing for limited
bandwidth, priority is given to the voice calls.
Customer is responsible for taking all of these factors
into consideration in determining how much bandwidth is
needed on the Internet access connection.
In the absence of any specific information on expected
usage, it is suggested that capacity of at least 10 Mbps
down and 2 Mbps up be provided.
8 AT&T MetroCell Installation Guide • February 2016

Appendix C: Installing multiple
MetroCells
The floor area that can be covered by a single MetroCell
is estimated to be up to 15,000 square feet, varying
substantially according to the building layout and
construction material. If the area to be served is larger than
this, a 2nd or 3rd MetroCell may be a possibility. However,
be aware of the following considerations:
• IftheMetroCellsaretooclosetoeachother(ortoaMicroCell),
theirsignalsmayinterferewitheachother’s, resultinginpoor
performance.
• If the MetroCells are too far away, then if one is walking from
the area served by one to the area served by another, a call
in progress may drop before it is handed off to the other
MetroCell.
If optimal performance is desired, a custom Radio Frequency
(RF) design, performed by a qualified RF engineer using
sophisticatedequipment,isrequired,followedbyoptimization
of the antennas, power, and
other settings.
In the absence of such a custom design, the following
guidelines are provided.
1. Install the first MetroCell and activate it. If possible, allow
some flexibility to be able to move it to adjust the coverage
area in step 5.
2. Map out the effective coverage area of the first MetroCell
by walking around while looking at the number of “bars”
of signal strength on a handset. Identify the edge of the
area covered by the 1st MetroCell where signal strength
is between 1 and 2 bars. This is as far away from the first
MetroCell as a user could be and still be properly served by
that MetroCell.
3. Find a site for the 2nd MetroCell that is as far away from the
edgeof the coverageareaidentified in step2 as thatedgeis
away from the first MetroCell. Map the coverage area as in
step 2.
4. Installandactivatethe2ndMetroCell. Ifpossible,allowsome
flexibility to move it to adjust the coverage area in the next
step.
5. Place test calls from points throughout the combined
coverage area, especially in the overlap area, where
interference between the two may adversely affect call
quality. Test for the ability to place calls, the ability to
maintain calls without dropping, and voice quality. Adjust
the locations of the MetroCells if necessary to achieve the
best performance.
AT&T MetroCell Installation Guide • February 2016 9

Appendix D: Troubleshooting guide
If you are not able to make a voice call or use data
applications, follow the troubleshooting steps in this
appendix.
If you have multiple small cells at the same site and are
experiencing poor voice quality, slow data speeds, or
dropped calls, the cause may be interference between
the cells. It may be necessary to increase the separation
between cells or otherwise shield the cells from each other.
Preliminary steps
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
• Ensure that an appropriate (3G-capable) mobile
device is available.
• If the MetroCell has been configured to operate in
“Closed” mode, ensure that any device being used to
make test calls is on the Approved User List (see the AT&T
MetroCell User Guide available at att.com/metrocell).
• Check that an Internet router is installed.
• Check that the Internet line is working properly.
• Ensure that access to the router and MetroCell
are available.
LAN configuration requirements
Verify that the LAN Configuration Requirements in
Appendix A are met. This may require adjustment of certain
router parameters.
Debug interface
A number of LEDs and a reset button are located behind the
removable cover for debugging purposes (see Figure 2).
LEDs provide status indication for:
• Power
• System
• Phone (Device)
• Second Ethernet port (not used in the typical installation)
• GPS
These LEDs can be used to help diagnose problems – see
the troubleshooting steps below. The LED for the second
Ethernet port simply indicates that that port is in use.
Steps to perform LED troubleshooting
Step 1 – MetroCell power LED
If Then
The Power LED on the
MetroCell is ON
Power is OK, skip to Step 2.
The Power LED on the
MetroCell is OFF
Check the source of power to the MetroCell, including:
• The outlet feeding the Power Injector.
• The power cable feeding the Power Injector.
• The Power and Ethernet lights on the Power Injector.
• The Ethernet cable from the Power Injector to the MetroCell.
(Make sure it is shielded CAT5e cable, installed as described, and not damaged.)
If all of the above appear to be in good working order, call the AT&T Product Management
Center at 877-996-7017 and enter the PIN ‘METRO’ (63876).
The Power LED is blinking Device has a major hardware fault. Call the AT&T Product Management Center
at 877-996-7017 and enter the PIN ‘METRO’ (63876).
10 AT&T MetroCell Installation Guide • February 2016

Step 2 – MetroCell system LED
If Then
The System LED is ON Skip to Step 3.
The System LED is OFF There could be a system error or backhaul network problem.
• Power down the MetroCell and wait 10 minutes.
• Power up the MetroCell and wait at least 15 minutes.
After performing the above, if System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
TheSystemLEDisBLINKING A software upgrade or an auto-configuration process may be in progress.
Wait until the upgrade or configuration is completed (up to 30 minutes).
If System LED is ON, check to see if problem is resolved.
If not, call the AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876).
Step 3 – Phone (Device) LED
If Then
The Phone (Device)
LED is ON
If you are unable to make calls, call the AT&T Product Management Center at
877-996-7017 and enter the PIN ‘METRO’ (63876).
The Phone (Device)
LED is OFF
• Check all cables and devices back to the power source and Ethernet router or switch.
• Replace any components that appear faulty.
If the problem is not resolved, call the AT&T Product Management Center at
877-996-7017 and enter the PIN ‘METRO’ (63876).
The Phone (Device)
LED is BLINKING
• If the System LED is also blinking, the MetroCell is initializing. Please wait up to 30 minutes
and check again.
• If the system LED is on, either maximum number of users is connected or there is
congestion in the internet access network.
• If the System LED is off, there may be an impairment in the Internet access network.
Check that the network is performing properly.
Step 4 – GPS LED
If Then
The GPS LED is ON GPS location verification was successful. No action is required.
The GPS LED is OFF GPS lock was not achieved but other means will be used to validate location.
The GPS LED is BLINKING GPS location check is in progress. Wait until location check is completed (up to 30
minutes). If problem persists, call the AT&T Product Management Center at 877-996-7017
and enter the PIN ‘METRO’ (63876).
If you are still unable to complete calls and use data applications, please call the AT&T Product Management Center at
877-996-7017 and enter the PIN ‘METRO’ (63876)
AT&T MetroCell Installation Guide • February 2016 11

Appendix E: Radio frequency (RF)
safety compliance
When operated in accordance with manufacturer
specifications and AT&T’s instructions, the MetroCell
meets FCC Radio Frequency (RF) safety compliance
requirements. Details are provided below and at
att.com/metrocell.
The terms and conditions agreed to by every customer
purchasing a MetroCell from AT&T require that the
customer take the following actions to avoid excess RF
exposure to employees, contract workers, and other
persons who may gain proximity to the MetroCell antennas
(“Persons with Access”):
a. Install the MetroCell antennas at a distance of at least 1
foot away from any work station or other area where
Persons with Access may routinely be present (i.e. for a
time period greater than one minute), including areas
of short-term duration such as, but not limited to, areas
where there is a light, light switch, thermostat, HVAC unit
or vent, electrical outlet, or sign.
b. Instruct all Persons with Access to remain at least 1 foot
from the MetroCell antennas;
c. Instruct all Persons with Access to inform customer
if there is a need to get closer than 1 foot from the
MetroCell antennas;
d. Instruct all Persons with Access to coordinate work near
the MetroCell antennas with customer;
e. Deactivate the system or MetroCells when needed, in
the manner instructed by AT&T or the Manufacturer, if
Persons with Access need to work near the MetroCell
antennas. When deactivation is required, Customer
will notify the Persons with Access when the system or
MetroCells are deactivated, ensure that the system or
MetroCells remain deactivated while work is performed,
and reactivate the system or MetroCells when all work is
complete and all Persons with Access are located at least
the required distance away from the MetroCells; and
f. Follow such other instructions as AT&T or the
Manufacturer may deem appropriate from time to
time, including, but not limited to, the installation and
maintenance of any notice, caution, and warning signs,
and any RF transparent screen/shield. Customer should
specifically refer to Appendix F to this Installation Guide,
which contains specific instructions for maintaining a
record identifying AT&T as the custodian of the station’s
license to operate.
Definition of small cells included in this certification
This certification covers only a single Alcatel-Lucent 9364
Metro Cell Outdoor V 2.0 antenna when deployed inside a
building, which transmits in only a single frequency band,
either 869-894 MHz or 1930-1990 MHz, at a peak EIRP
of 250 mW. [Note: the 9363 Indoor version covered by
this User Guide uses the same radio as the 9364 Outdoor
model.] Sporton International, Inc., RF Exposure Evaluation
Report FA170613 (27 March 2012 Rev 01), provides
additional details for the small cell and the specifications
used in evaluating compliance. If any RF modifications are
made, AT&T must also reassess the technical parameters
of the small cells identified above to confirm continued
compliance with the FCC exposure limits.
Date of certification: 27 February 2013
Appendix F: Station Authorization
When operated in accordance with manufacturer
specifications and AT&T’s instructions, the MetroCell
meets FCC Radio Frequency (RF) safety compliance.
STATION NAME:
________________________________________
PURSUANT TO FCC RULE 22.303 AND 101.215,
THE CUSTODIAN OF THIS STATION’S LICENSE IS:
AT&T
ATTN: FCC-FAA REGULATORY COMPLIANCE TEAM
3300 E. RENNER ROAD, B3132
RICHARDSON, TEXAS 75082
855-699-7073
Warranty
One-Year Limited Warranty AT&T warrants to the first retail purchaser
of an AT&T MetroCell device that, should this product or any part be
proved defective in materials or workmanship, from date of purchase,
as evidenced by AT&T billing records for a period of one (1) year, then
it will be subject to the terms of this one-year limited warranty. Such
defects will be repaired or replaced without charge for parts or labor
directly related to the defect.
Limitations And Exclusions: This warranty does not apply to any cost
incurred for removal or reinstallation, or to any product or part thereof
which has suffered through normal wear and tear, alteration, improper
installation, physical abuse, misuse, neglect or accident. Damage
resulting from an act of God, including but not limited to fire, flood,
earthquake and other natural disasters will be excluded. This limited
warranty is in lieu of all other warranties, express or implied either in
fact or by operations of law, statutory or otherwise, including, but
not limited to, any implied warranty of merchantability or fitness for a
particular use. AT&T does not authorize any other person to assume
any liability beyond the warranty herein described. In no event, whether
based in contract, tort or any other legal theory, shall AT&T or any of
its agents or sellers be liable for incidental, consequential, indirect,
special, or punitive damages of any kind resulting from the use of this
product, including but not limited to interrupted or incomplete phone
calls, omission or negligence arising out of any breach of this warranty.
In no event shall AT&T or its agents or sellers be liable for any damages
however defined in an amount in excess of the purchase price.
Customers who believe they require warranty service should call the
AT&T Product Management Center at 877-996-7017 and enter the PIN
‘METRO’ (63876). A Customer Care representative will take information
over the phone to attempt to diagnose and remedy the issue. If the
Customer Care representative determines that warranty service is
required, the representative will provide instructions on how to return
the device for repair or replacement.
12 AT&T MetroCell Installation Guide • February 2016
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